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Summary of reviewsAtlas Suites and Apartments in Mount Maunganui is highly praised for its convenient location, making it an excellent base for both relaxation and adventure. Close proximity to the beach, hot pools and Mt. Maunganui adds to its allure, while the nearby shops, cafes and restaurants further enhance its appeal. Guests commend the ease of check-in, ample parking facilities and the overall cleanliness of the apartments. The friendly, helpful staff are frequently highlighted for their exceptional customer service, making guests feel welcome and well-supported during their stay.
The well-laid-out apartments are spacious and come equipped with practical amenities, including well-stocked kitchens and appliances like washing machines and dryers, which are particularly appreciated by families. The rooms are generally described as clean, comfortable and inviting with strong showers and secure, off-road parking adding to the overall positive experience.
However, there are some areas for improvement. While many guests find the beds comfortable, others report issues with firmness and bed frame stability. Cleanliness, though frequently praised, has room for enhancement with some mentions of dirty carpets, mould and inconsistent housekeeping. Maintenance of certain furnishings and fixtures is also noted as needing attention.
The availability of free, secure underground parking is a significant perk, though guests should be aware of the steep driveway and ramp. The WiFi service has mixed reviews with some guests experiencing excellent connectivity, while others face challenges, particularly outside business hours.
Despite a few drawbacks, Atlas Suites and Apartments stands out for its excellent location, spacious and practical rooms and outstanding staff service, making it a recommended choice for a comfortable and convenient stay. Show more
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Categories
Aparthotel with Parking
This aparthotel has parking facilities and is situated on Maunganui Road. It is near the beach and provides tidy rooms.
Small Aparthotel
Offers well-appointed suites and apartments that provide a comfortable and stylish stay. It is ideally located for exploring the shops and restaurants in Mount Maunganui.
Cheap Aparthotel
Accessible Aparthotel
Room Types
StudioFeatures a queen-size bed, flat-screen TV bathroom, kitchenette and laundry facilities. Some studios have balconies. One studio offers disabled access.
Please note that use of a sofa bed incurs an additional charge.
Please note there is no capacity for extra guests.
One-Bedroom ApartmentFeatures a deck with outdoor seating, lounge area, dining area, kitchen, bathroom, laundry facilities and a separate bedroom with queen-size bed.
Please note that use of a sofa bed incurs an additional charge.
Additional charges will apply for use of the sofa bed.
Standard Two-Bedroom ApartmentFeatures a deck with outdoor seating, lounge area, dining area, kitchen, bathroom, laundry facilities and 2 separate bedrooms.
Please note that use of a sofa bed incurs an additional charge.
Please note the 4th person will be accommodated on the sofa bed.
Family ApartmentFeatures a deck with outdoor seating, lounge/dining area, kitchen, bathroom, laundry facilities and 2 separate bedrooms.
Please note that use of a sofa bed incurs an additional charge.
Please note the 5th person will be accommodated on the sofa bed.
Three-Bedroom ApartmentFeatures a deck with outdoor seating, open-plan lounge/dining area, full kitchen, 2 bathrooms (one with bathtub), laundry facilities and 3 separate bedrooms.
Please note that use of a sofa bed incurs an additional charge.
Guest Reviews
7.6
Good
Location
Atlas Suites and Apartments boasts an enviable location, praised for its central accessibility to key attractions and amenities. Guests frequently highlight its proximity to the beach, hot pools and Mt. Maunganui, making it a perfect base for both relaxation and adventure. The convenience of shops, cafes and restaurants within walking distance further enhances its appeal for a diverse array of visitors, from couples seeking a serene getaway to families needing a practical and comfortable stay.
Reviewers commend the ease of check-in and ample parking facilities, alongside the cleanliness of the apartments. The staff receives notable praise for their friendliness and helpfulness, adding to the overall positive experience. The presence of kitchen facilities is especially appreciated by families, providing the convenience of in-house meals.
Security and quietness round out the list of favorable points, ensuring guests a restful and worry-free stay. Whether participating in local events or simply enjoying the stunning surroundings, Atlas Suites and Apartments remains a highly recommended choice, combining excellent location with value and comfort.
Rooms
Atlas Suites and Apartments, lauded for its prime location and proximity to the beach and hot pools, offers spacious and well-laid-out rooms that meet a variety of guest needs. Many guests highlighted the generous apartment sizes, making it suitable for families, along with well-equipped kitchens and handy appliances like washing machines and dryers.
Rooms were frequently described as clean, comfortable and inviting with strong showers and ample water pressure, contributing to a satisfying stay. Guests appreciated the apartment's overall comfort, secure off-road parking and essential amenities like Sky TV.
However, some areas could use improvement. Instances of uncomfortable beds and broken slats were noted and there were mentions of the main bedroom letting in too much light due to a lack of blackout blinds. The bathrooms showed signs of being tired, occasionally with mould and some rooms could benefit from more thorough cleaning. The design of the second bedroom as an off-lounge space with folding slat doors was also a point of contention for some guests.
Despite these drawbacks, the overall spaciousness, cleanliness and excellent location make Atlas Suites and Apartments a convenient and comfortable choice for travelers.
Beds
Atlas Suites and Apartments seems to offer a mixed experience when it comes to their beds. Many guests have praised the beds for being comfortable, warm and satisfactory with some citing them as the highlight of their stay. Descriptions such as "comfy bed" and "super comfortable" suggest that some of the beds were indeed up to the mark, adding a layer of coziness to their clean rooms.
However, there's a notable frequency of complaints regarding the beds being too firm or even hard, leading to a less than ideal sleep experience for some. The firmness of the mattresses appears to have been an issue for several guests with descriptions of "iron-like" hardness and a lack of comfort.
The quality of the bedding seems to vary, as other guests reported thin mattresses and unstable bed frames that detracted from their comfort. Issues like squeaky beds and inadequate duvets were also mentioned, suggesting that while the hotel aims to provide pleasant amenities, inconsistencies in bed comfort may impact the overall experience.
In summary, while Atlas Suites and Apartments offers clean, sometimes very comfortable beds for some, others may encounter firmness that might not meet their expectations of a restful night.
Cleanliness
Atlas Suites and Apartments presents a mixed picture when it comes to cleanliness, as highlighted by numerous guest reviews. On the positive side, many guests appreciated the clean and tidy rooms, describing the apartments as clean, safe and well-presented. The location and overall layout of the apartments received favorable mentions as well, making the units comfortable for stays.
However, various reports indicate significant issues with cleanliness and maintenance across the property. Guests noted instances of dirty carpets, mould in showers and unpleasant odors. The housekeeping appeared inconsistent with some highlighting filthy bathrooms, dirty kitchen drawers and stained furniture. Specific complaints included sticky floors, dirty dishware and rusty bathroom fittings.
Additionally, several reviews mentioned the need for a more thorough and frequent deep clean, alongside an urgent refresh of the dated decor and furniture. Despite the occasional commendation for cleanliness, it's evident that the overall standard is below what many guests expect for the price and star rating. Thus, while the location and room layout may make for a comfortable stay, the cleanliness and maintenance issues could dampen the experience for some visitors.
Staff
Atlas Suites and Apartments boasts an impressive staff praised for their friendliness, helpfulness and exceptional customer service. Guests have consistently highlighted the warm and welcoming nature of the reception staff, often mentioning their upbeat and accommodating demeanor. The staff is not only responsive and considerate but also go above and beyond to assist guests, ensuring any issues are promptly resolved. These positive interactions contribute significantly to a pleasant experience at the hotel. Despite a couple of isolated complaints, the overall sentiment towards the staff is highly positive with particular commendation for their excellent service and hospitable approach. Whether it's resolving concerns or ensuring forgotten items are returned, the staff at Atlas Suites and Apartments clearly make a lasting, favorable impression on their guests.
Wi-Fi
Atlas Suites and Apartments in Mount Maunganui received mixed feedback regarding its WiFi service. Some guests found the WiFi to be fast, easy to connect and overall excellent. However, other guests reported issues, noting that the WiFi only worked occasionally or was unavailable at times, especially outside of business hours. For those in need of consistent internet access, the reception area is the best place to connect, but it operates only during business hours. Overall, while some had a positive experience with the WiFi, others faced challenges that impacted their stay.
Parking
Atlas Suites and Apartments receives significant praise for its parking options with many guests highlighting the security and convenience of the underground car park. The secure underground parking provides peace of mind, ensuring vehicles are safe and protected. Multiple reviews mention the ease of access and the designated spots for each room, which add to the overall convenience for guests.
The parking setup is particularly noted for adding a sense of security with several guests appreciating the gated parking and the locked, covered areas. Free parking under the building is an added perk, along with the ease of accessing both the car parks and the rooms.
While the parking receives high marks for its security and accessibility, some guests do mention the steepness of the driveway and ramp, suggesting that it's something to be aware of before booking. The lack of road parking options means that the underground facility is the primary choice for guests.
Despite a couple of concerns, the parking experience at Atlas Suites and Apartments generally seems excellent, providing secure and easily accessible spaces in a location that many find convenient for their needs.
Accessible
Atlas Suites and Apartments offers a highly accessible experience for guests with disabilities. The location is praised for its convenience, being close to beaches, eateries and shops, ensuring plenty of activities within easy reach. The property itself is consistently described as nice and clean, which adds to the overall pleasant experience. Guests appreciated the effortless check-in and check-out process, especially the secure and convenient key retrieval from a safe for late arrivals. The building provides both stairs and lift access to accommodate different needs. Though the ramp into the car park may scrape the bottom of some cars, the secure parking is still considered a valuable feature. Overall, Atlas Suites and Apartments stands out for its easy access and secure environment, making it a practical choice for travelers seeking accessibility.
No, Atlas Suites and Apartments doesn't have any pool.
No, a spa isn't available at Atlas Suites and Apartments.
No, Atlas Suites and Apartments doesn't allow dogs.
Yes, parking facilities are available at Atlas Suites and Apartments.
No, Atlas Suites and Apartments doesn't have a gym.