If you're looking for a hotel with an amazing staff, Elounda Bay Palace is a perfect choice. The employees are exquisite in their politeness and helpfulness, always there to meet your every need. The restaurant and reception staff are friendly and warm, making you feel welcome from the moment you arrive. Their attentiveness is impressive, as they go above and beyond to make sure you have everything you need. The staff is effective, hands-on and always ready to help. They are polite, kind and welcoming, making your stay a delightful experience. The service overall is worthy of a top 5-star hotel and no request seems too difficult for them. They have Russian-speaking personnel to assist guests and the staff is professional, friendly and accommodating. From the adults to the children, everyone enjoys the food and exceptional service. Maria at the restaurant and Victoria at the reception are particularly outstanding, as are the managers of the reception, restaurant and beach, along with the kids' club staff. While some reviews note some areas where the hotel's service could be improved, the vast majority of guests rave about the staff and their exceptional level of service.