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Summary of reviewsHoliday Inn Express & Suites Amarillo West by IHG, is highly favored by travelers for its blend of convenience, comfort and exceptional service. Situated just off I-40, the hotel offers easy access for those traveling between Colorado, New Mexico and Texas. Its location in a quieter part of town ensures a peaceful stay, while being close to numerous dining and shopping options. Highlights of the property include ample parking and a safe, well-lit environment, making it a great choice for a variety of travelers, including pet owners and families.
Guests consistently praise the complimentary breakfast for its variety and quality with items like scrambled eggs, pancakes and cinnamon rolls earning particular accolades. While there are minor critiques regarding some hot items and requests for more variety, the breakfast experience is generally seen as a strong point of the hotel.
The rooms are appreciated for their cleanliness, modern amenities and spaciousness. Comfort is a recurring theme with many guests noting the comfortable beds and well-furnished suites. Small fridges, microwaves and in-room safes add to the convenience. Though there are occasional reports of humid conditions or slightly dirty areas, the overall impression remains positive, further enhanced by ongoing renovations.
Cleanliness is a standout feature across the entire property, garnering consistent high marks. The well-maintained environment extends from rooms to common areas, contributing to a pleasant and comfortable stay. Exceptional daily housekeeping services ensure rooms remain spotless, reinforcing the hotel's commitment to cleanliness.
The staff is frequently commended for their friendliness, professionalism and helpfulness. Specific praise is given to employees like TJ, reflecting the overall high-quality customer care. Front desk services are described as accommodating and efficient, enhancing the ease of check-in and checkout. Despite a few isolated comments about unfriendliness, the majority of feedback highlights superb service.
WiFi performance is generally rated positively with guests appreciating its fast and reliable connection. While there are occasional issues with login and speed, the overall service is seen as satisfactory. The fitness and pool facilities are also well-maintained and appreciated for their cleanliness, though some minor maintenance issues are noted.
Comfortable beds receive consistent praise, described by many as exceptionally comfortable. The combination of clean, well-maintained rooms and a quiet location ensures a restful experience. Overall, the hotel meets expectations for its three-star rating, offering great value for money with attractive decor and thoughtful amenities.
Business travelers find the hotel suitable for their needs, benefiting from its convenient location, reliable services and professional staff. Although business amenities are standard, they effectively meet the requirements of travelers on work trips. The indoor pool and pet-friendly policies further enhance the hotel's appeal, making it a popular choice for families and pet owners alike.
In summary, Holiday Inn Express & Suites Amarillo West excels in delivering a comfortable, clean and welcoming environment, supported by a convenient location and exceptional staff service, making it an ideal destination for a wide range of travelers.
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