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Abha Palace Hotel

Abha , Al Sad Dist., (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Abha Palace Hotel offers a compelling and largely positive experience, nestled in a prime location that impresses guests with its serene surroundings, particularly breathtaking views of Abha Dam and the encompassing mountains. The hotel's tranquil yet central location provides easy access to eateries, tourist attractions and marketplaces, making it an attractive choice for travelers seeking natural beauty and convenience.

Guests generally find the breakfast enjoyable, praising its variety and the delightful view of the dam from the dining area. However, there is a consensus that it could improve in terms of quality and diversity to fully meet five-star expectations. Mixed reactions are similar for dinner, where the lunch buffet is appreciated, but the evening meals receive criticism for being cold and lacking in quality with some issues related to billing.

Rooms at the Abha Palace Hotel are favored for their spaciousness, comfort and elegant decor, although some guests have noted aging furniture and the need for renovation. The cleanliness of the hotel is mostly applauded with an inviting and tidy environment, albeit some areas require better maintenance. The beds receive mixed feedback with comfort noted as a strength, but issues with the quality of pillows and mattresses suggest room for improvement.

The hotel staff consistently earns high marks for their politeness, professionalism and helpfulness, contributing significantly to a positive guest experience. While there are occasional critiques about slow service and responsiveness, the general sentiment is one of excellent hospitality and support.

Parking at the hotel presents both conveniences with ample spaces and challenges, such as outdated designs and cleanliness issues. For business travelers, facilities like the gym and breakfast are appreciated, though the hotel's need for updates and traffic-related location challenges are noted. The hotel is accessible with good elevator services, but the layout could be confusing.

In terms of luxury, the hotel boasts elegant interiors and opulent surroundings, but some guests feel that the antiquated feel and certain service limitations detract from a full five-star experience. Overall, the Abha Palace Hotel offers a noteworthy stay with its beautiful location, comfortable rooms and commendable staff, even as it has areas where enhancement would further elevate the guest experience.
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Hotel for Honeymoon

This luxury hotel is located in the heart of Abha and offers stunning views, creating a romantic and memorable experience. It is a popular choice for couples and features amenities suited for a honeymoon.

Romantic Hotel

Located on the edge of Al-Sad Lake with views of the surrounding mountains, this hotel offers rooms with spacious seating areas and optional fireplaces for a cozy ambiance. Guests can enjoy spa treatments, an indoor pool, and recreational parks nearby.

Business Hotel

This hotel offers extensive meeting facilities accommodating from 20 to 2000 persons and provides modern, stylish facilities equipped with the latest technology. It features amenities such as complimentary high-speed Wi-Fi, exquisite dining options, and transport facilities including airport transfer service and a spacious car park.

Hotel with Parking

This hotel is a prominent choice in Abha, offering ample parking space for guests. Its established presence and comprehensive amenities ensure a hassle-free experience for travelers with vehicles.

Accessible Hotel

This hotel has increased accessibility and is entirely wheelchair accessible. It offers a 'King Room - Disability Access' and all upper floors are accessible by elevator.

Hotel with Gym

The Abha Palace Hotel provides a gym for guests. It is a luxury hotel with gym amenities.

Hotel with Tennis Courts

This hotel includes tennis courts, providing guests with on-site recreational activities. Its location in Abha makes it a convenient choice for exploring the area.

Luxury Hotel

Room Types

Superior Double Room with Mountain View This air-conditioned room comes with an elegant décor. It has a small seating area with a flat-screen cable TV.

Junior Suite with Lake View Including a furnished balcony with views of Lake Saad, this air-conditioned suite has an elegant décor. It includes floor-to-ceiling windows and a plush seating area with a flat-screen cable TV.

Deluxe Double Room with Lake View Featuring elegant furnishings and superior views. This non-smoking, air-conditioned room offers a seating area with a flat-screen TV, an electric kettle and a minibar. The bathroom is fitted with a shower and bathtub, complimentary toiletries and bathrobe.

Executive Suite This spacious suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. Boasting a terrace with lake views, this suite also offers air conditioning and a flat-screen TV. The unit has 1 bed.

Superior Twin Room The spacious twin room offers air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

Royal Suite with Lake View This spacious suite features 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. Boasting a terrace with lake views, this suite also features air conditioning and a flat-screen TV. The unit has 2 beds.

King Room - Disability Access The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and slippers. This double room features a safe deposit box, an electric kettle, a flat-screen TV and city views. The unit offers 1 bed.

About Abha Palace Hotel

License: 10008283

Guest Reviews

7.7

Good

Location

The Abha Palace Hotel boasts a prime location that has garnered praise from guests for its beautiful and serene surroundings. Nestled in a quiet area, the hotel offers breathtaking views, particularly of Abha dam and the encompassing mountains. Many reviews highlight the stunning scenery and the restful atmosphere that comes with the hotel's secluded position, yet it remains conveniently close to cafes, restaurants and other tourist attractions.

Guests appreciate the hotel's unique mountainous location, which not only affords spectacular vistas but also provides a peaceful retreat from the hustle and bustle. The proximity to popular destinations within walking distance and easy access to the High City and marketplaces enhance the appeal of the hotel. Quietness, centrality and reasonable access to entertainment make it an attractive option for travelers.

The hotel is repeatedly commended for its beautiful location and lovely atmosphere, contributing to an overall positive guest experience. While some reviews mention minor inconveniences related to traffic and distance from certain attractions, the overwhelming consensus is that the exceptional location and breathtaking views more than compensate for these drawbacks. Overall, the Abha Palace Hotel's serene and picturesque setting makes it a standout choice for visitors looking to experience the natural beauty of Abha.

Breakfast

Abha Palace Hotel offers a breakfast experience that elicits mixed reactions from its guests. The positives are notable with many reviewers praising the breakfast as being beautiful, diverse and tasty. The buffet is often described as wonderful and its location, showcasing an amazing view of the dam, adds to the overall dining ambiance. Guests have highlighted that the variety of the breakfast is good, thoroughly enjoying the meal along with the excellent organization of the restaurant.

However, there are also pointed criticisms. Some guests feel the breakfast falls short of five-star standards, describing it as basic, below average or even poor in quality. Issues such as limited variety, delayed service and a perception that the offerings do not match the hotel's value are recurring themes. Some guests have also noted that the breakfast needs more diversity and improvement to elevate the experience.

Overall, while many guests find the breakfast enjoyable and satisfying, there is clearly room for enhancement, particularly in providing a wider range of options and improving service quality to meet the expectations associated with a reputed hotel.

Dinner

The dining experience at Abha Palace Hotel presents a mix of feedback from its guests. On the positive side, the hotel is praised for its excellent food and very good restaurant meals. The lunch buffet stands out as particularly delightful, although some guests find it to be very expensive. However, there are some significant areas for improvement noted as well. Dinner, in particular, has received criticism for being cold, limited and below average in taste. There have also been issues with billing mistakes related to dinner charges. Furthermore, the overall quality of the room service is described as average and specific complaints about aspects of the hotel facilities and food underline the necessity for enhancements. Despite the breakfast being a highlight for many guests, its high cost is a recurring concern.

Rooms

Abha Palace Hotel offers rooms that are consistently praised for their spaciousness, providing ample room for comfort and functionality. Guests frequently describe the rooms as being large and well-equipped, featuring comfortable and cozy bedding that facilitates a restful stay. The luxurious and elegant look of the rooms adds an extra touch of sophistication to the overall experience. Natural light streams through the glass facades, enhancing the pleasant ambiance of the rooms.

However, some guests noted that the furniture and fittings are noticeably aged with the need for renovation of carpets, bathrooms and antique room furniture. Additionally, issues such as the smell of smoke, poorly insulated windows and outdated toilet systems have been mentioned. While room cleanliness receives mixed reviews with some guests describing them as clean and well-maintained, others point out specific concerns like unpleasant odors and leaking air conditioners.

Despite these drawbacks, the aspects of room size, comfort and the mixed yet generally positive sentiment about room conditions make Abha Palace Hotel a potential choice for those prioritizing space and basic comfort in their stay.

Beds

Guests have mixed feelings about the beds at Abha Palace Hotel. Many have praised the beds and bedding, describing them as comfortable and the bedding as very comfortable. However, several reviews highlight issues with the pillows and mattresses. Some guests found the pillows too hard and suggested they should be softer and thinner. Complaints about mattresses being uncomfortable and worn out were also common with some emphasizing the poor quality of both mattresses and pillows. Unfortunately, there were mentions of dirty items found underneath the bed. Despite the negative feedback, there were also several guests who found the beds pleasant, including positive mentions of king-sized and single beds. Overall, while there are positive aspects regarding the comfort of the beds, there appear to be significant areas for improvement in terms of bedding quality and cleanliness.

Cleanliness

Abha Palace Hotel has garnered numerous reviews with a particular focus on cleanliness. Predominantly, guests have praised the hotel for its clean and tidy environment with many highlighting the clean and spacious rooms as a significant plus. The general cleanliness of the hotel, including public areas, often stands out, creating an inviting and comfortable atmosphere for visitors.

However, feedback is mixed when it comes to certain aspects of the hotel's upkeep. Specific areas, such as the exterior glass and bathrooms, have drawn criticism for not meeting cleanliness expectations. Some reviews indicate that while the rooms are generally clean, there are instances where they need more attention and better maintenance.

Despite these occasional drawbacks, positive comments underscore a very clean environment overall with lovely scents contributing to a pleasant experience. The facility is valued for its cleanliness by many guests, which aids in creating a tranquil and welcoming stay. Nonetheless, some areas of the hotel would benefit from upgrades and renovation to maintain and enhance the standard of cleanliness guests have come to expect.

Staff

The staff at Abha Palace Hotel consistently demonstrates high levels of politeness, professionalism and friendliness. Guests particularly appreciate the welcoming nature and helpfulness of the employees with notable mentions of the excellent service provided by the reception and concierge staff. Specific individuals, such as Harby Al Asmary at the front desk and the security guards, were highlighted for their supportive and respectful behavior.

Despite a few isolated incidents of unprofessionalism and slow service, the overall feedback portrays a team that is competent and cooperative. Several reviews commended the staff's excellent management of problems and their classy, courteous demeanor. The polite and professional conduct of the staff across various departments, including security and restaurants, contributes to a positive guest experience.

While there were some criticisms regarding the responsiveness and customer service skills of certain reception staff, along with some lapses in service quality, these issues do not overshadow the general perception of a supportive and attentive team dedicated to providing good hospitality. This balance of professionalism and friendliness helps create a welcoming atmosphere for guests staying at Abha Palace Hotel.

Parking

Guests have noted a mix of positive and negative aspects regarding the parking facilities at the Abha Palace Hotel. On the positive side, there are good and ample parking spaces available, ensuring that many guests can find a place for their cars. However, there are some critical points to consider. Some guests have found the parking area to be unspecified and there are comments about parking not always being available. Additionally, the lack of valet parking and shaded spots has been highlighted. The parking design is also described as cross-linked and follows an older model, suggesting it might be somewhat outdated. Cleanliness has been an issue with instances of finding items such as children's diapers in the parking lot. For those factoring parking into their stay, it’s advisable to consider these points before booking.

5 Star

Abha Palace Hotel presents a mix of strengths and areas for improvement, based on guest reviews. While some guests feel the hotel doesn't meet five-star standards, others praise it as the best option for a five-star hotel in Abha. A recurring critique focuses on the quality of breakfast, which many find inadequate for a five-star establishment. In terms of accommodations, several reviews highlight the need for comprehensive maintenance and renovation, mentioning uncomfortable bed mattresses and low-quality pillows.

Despite these criticisms, the staff receives high marks for their politeness and refined service across all categories, including reception, security and restaurants. However, the overall consensus questions the hotel's five-star rating, suggesting it aligns more closely with a three-star experience. Yet, some reviewers believe the hotel deserves more than five stars, reflecting a split in guest satisfaction.

Business

Abha Palace Hotel offers some strong points for business travelers, notably its excellent gym and breakfast which cater well to those with tight schedules, ensuring a great start to the day. The hotel also includes a business center and work center, providing essential facilities for getting work done. However, its location has been noted as problematic for business travel due to traffic. The hotel itself requires renovation and maintenance and while the facilities are present, they aren't highly rated. Additionally, the staff could benefit from more training to meet professional service standards. Though the air conditioning is effective, the dinner does not meet expectations.

Accessible

Abha Palace Hotel offers an accessible location, though reaching it can be challenging during peak traffic times. The presence of elevators adds to the convenience for guests with disabilities. The attentive front desk personnel and concierge contribute positively to the accessibility experience. The hotel is clean and well-maintained, despite some older features. However, the layout includes rooms with doors leading to adjacent rooms, which can cause disturbances.

Luxury

Abha Palace Hotel offers a luxurious experience characterized by elegant furniture and lavish interiors. Guests often describe the rooms and surrounding areas as exuding opulence, while the stunning views from the hotel rooms enhance the overall sense of luxury. Despite its age, the facility is well-maintained and the beautiful appearance of the hotel impresses many visitors.

However, some guests note that the hotel, although luxurious, can feel antiquated and lacks a sense of intimacy. Additionally, the exclusivity of certain facilities only available to men and the limited presence of staff, particularly in reception, can detract from the otherwise high standards. While many aspects reflect the grandeur expected of a luxury hotel, improvements in professionalism and service could elevate the experience further, aligning it more closely with a true five-star rating.

No, Abha Palace Hotel doesn't have any pool.

No, a spa isn't available at Abha Palace Hotel.

No, Abha Palace Hotel doesn't allow dogs.

Yes, parking facilities are available at Abha Palace Hotel.

Yes, Abha Palace Hotel has a gym.

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