HS HOTSSON Hotel Acapulco
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Summary of reviewsHS HOTSSON Hotel Acapulco is highly regarded for its exceptional beachfront location, offering guests direct access to the sea and stunning ocean views. The hotel's central position provides easy access to restaurants, shops, entertainment venues, major attractions and shopping malls, making it a prime choice for visitors looking to explore Acapulco.
The breakfast buffet is favorably received by many with guests enjoying the great variety and quality of food, although there are some critiques on its repetitiveness and cost. Dinner experiences are mixed, but the Italian restaurant stands out for its delicious meals and excellent service, despite reservation difficulties. The main buffet options also receive varied feedback with some guests enjoying the ample portions and others desiring more variety, particularly in seafood offerings. Room service is noted for its inconsistency in quality and speed.
Rooms are praised for being spacious, clean and offering breathtaking ocean views. However, issues such as outdated furniture, malfunctioning air conditioning and maintenance problems like mold and inadequate soundproofing are commonly reported. Despite the need for refurbishments, the overall comfort and stunning views contribute positively to the guest experience.
Cleanliness receives commendations, particularly for the maid service and well-maintained facilities, though some guests note problems like dirty pools and occasional presence of mold and cockroaches. Overall, the hotel's cleanliness is generally well-regarded, contributing to a pleasant stay.
The hotel staff is recognized for their friendliness, attentiveness and professionalism, particularly those in the restaurant and pool areas. However, the reception staff receives mixed reviews with some guests noting rudeness and unhelpfulness. Specific staff members are highlighted for exceptional service, although there's room for improvement in customer service and responsiveness.
WiFi service is a point of contention with guests experiencing varying levels of connectivity. While some report good internet access, others find the WiFi to be intermittent and unreliable.
The gym is well-received for being clean and well-equipped, despite occasional issues with air conditioning and leaks. The pool facilities are generally praised for their cleanliness and attractiveness, suitable for families with children. However, the pools can become crowded and inconsistency in cleanliness is noted.
The hotel's beachfront offers easy access to a beautiful, clean beach, although it can become crowded and noisy with vendors and strong waves. Beach service and maintenance receive some criticism, but the proximity to clean and inviting swimming pools is appreciated.
Parking conditions at the hotel are a common complaint with issues including additional fees, theft, vehicle damage and long wait times. The parking management is described as poor, requiring improvements and better communication regarding extra charges.
HS HOTSSON Hotel Acapulco is ideal for families, offering excellent pool facilities and a children’s pool, ensuring an enjoyable stay for guests of all ages. The hotel's family-friendly environment, along with attentive service, provides a welcoming atmosphere for family vacations.
Categories
The breakfast buffet is favorably received by many with guests enjoying the great variety and quality of food, although there are some critiques on its repetitiveness and cost. Dinner experiences are mixed, but the Italian restaurant stands out for its delicious meals and excellent service, despite reservation difficulties. The main buffet options also receive varied feedback with some guests enjoying the ample portions and others desiring more variety, particularly in seafood offerings. Room service is noted for its inconsistency in quality and speed.
Rooms are praised for being spacious, clean and offering breathtaking ocean views. However, issues such as outdated furniture, malfunctioning air conditioning and maintenance problems like mold and inadequate soundproofing are commonly reported. Despite the need for refurbishments, the overall comfort and stunning views contribute positively to the guest experience.
Cleanliness receives commendations, particularly for the maid service and well-maintained facilities, though some guests note problems like dirty pools and occasional presence of mold and cockroaches. Overall, the hotel's cleanliness is generally well-regarded, contributing to a pleasant stay.
The hotel staff is recognized for their friendliness, attentiveness and professionalism, particularly those in the restaurant and pool areas. However, the reception staff receives mixed reviews with some guests noting rudeness and unhelpfulness. Specific staff members are highlighted for exceptional service, although there's room for improvement in customer service and responsiveness.
WiFi service is a point of contention with guests experiencing varying levels of connectivity. While some report good internet access, others find the WiFi to be intermittent and unreliable.
The gym is well-received for being clean and well-equipped, despite occasional issues with air conditioning and leaks. The pool facilities are generally praised for their cleanliness and attractiveness, suitable for families with children. However, the pools can become crowded and inconsistency in cleanliness is noted.
The hotel's beachfront offers easy access to a beautiful, clean beach, although it can become crowded and noisy with vendors and strong waves. Beach service and maintenance receive some criticism, but the proximity to clean and inviting swimming pools is appreciated.
Parking conditions at the hotel are a common complaint with issues including additional fees, theft, vehicle damage and long wait times. The parking management is described as poor, requiring improvements and better communication regarding extra charges.
HS HOTSSON Hotel Acapulco is ideal for families, offering excellent pool facilities and a children’s pool, ensuring an enjoyable stay for guests of all ages. The hotel's family-friendly environment, along with attentive service, provides a welcoming atmosphere for family vacations.
Luxury Hotel
Located on Avenida Costera Miguel Aleman, this hotel is part of the HS HOTSSON brand. Hotels within a recognized chain often maintain certain standards of service and amenities that contribute to a comfortable and potentially luxurious stay.
Beachfront Hotel
Located right on the beach with great sea views. Known for polite staff, spacious and comfortable rooms. Its central location and beachfront access make it a desirable choice.
Hotel near The Beach
Located on Avenida Costera Miguel Aleman, this hotel offers excellent beach access. It is highly rated by guests and provides a comfortable stay with various amenities.
Hotel for Honeymoon
Located on Avenida Costera Miguel Aleman, this hotel offers a superb location and private beach access. Its excellent service and amenities ensure a comfortable and enjoyable honeymoon experience.
Family Friendly Hotel
This hotel includes a children's playground and a game room to keep kids entertained during their stay. It offers amenities and services that cater to families, ensuring a comfortable and enjoyable experience.
Hotel near Nightlife Spots
Situated on Avenida Costera Miguel Aleman, this hotel offers convenient access to Acapulco's main nightlife strip. The hotel is close to popular bars and clubs, allowing for easy exploration of the city's vibrant entertainment options.
Hotel with Swimming Pool
This beachfront hotel offers multiple outdoor swimming pools, a fitness center, and ocean views from most rooms. It is conveniently located near a golf course.
Children's Pool Pool Swim Up Bar Outdoor Pool
Business Hotel
This hotel boasts the largest and most functional event center in the Golden Zone, with a divisible grand salon accommodating up to 1,200 people. It has contemporary designed salons, adaptable to various event sizes, along with modern amenities and dedicated business services.
Hotel with Gym
Equipped with a modern fitness center that includes a range of cardio machines and weightlifting equipment. Offers a comfortable and convenient space for guests to maintain their workout routine.
5-Star Hotel
Situated on Avenida Costera Miguel Aleman, this hotel offers modern accommodations with excellent amenities. Features a pool, restaurant, and convenient location, providing a comfortable and enjoyable stay.
Hotel with Outdoor Pool
This beachfront hotel features four outdoor swimming pools and a fitness center, offering guests multiple options for recreation and relaxation. Most rooms offer ocean views, enhancing the poolside experience.
Hotel with Children's Pool
This hotel features a children's pool among its four outdoor pools. The pool area also includes games and slides for children. Family-friendly amenities include a children's playground and a game room.
Hotel with Parking
Hotel with Swim Up Bar
Guest Reviews
HS HOTSSON Hotel Acapulco is consistently praised for its exceptional location, making it an ideal choice for visitors looking to explore Acapulco. Situated right on the beachfront, guests enjoy direct and easy access to the sea, offering breathtaking ocean views from their rooms. The hotel is centrally located, surrounded by a plethora of restaurants, shops and entertainment venues, offering great convenience to those looking to stroll out for a delightful dining experience or for shopping.
Its prime location on the Costera of Acapulco ensures that all major attractions and points of interest are within walking distance or a short taxi ride away. The proximity to two major shopping malls and numerous tourist spots adds further appeal. Guests appreciate the clean facilities, the variety of pools and the attentive staff, enhancing their overall stay at the hotel. Quality amenities, such as the hotel's buffet offering a great variety and quality, combine with its perfect positioning to provide both comfort and convenience.
The hotel’s architectural design and cleanliness also receive commendations, along with its excellent service and security measures. Despite a few comments on the surrounding area’s appeal, the overwhelming majority of reviews highlight HS HOTSSON Hotel Acapulco's location as a standout feature, making it a favored choice for a fulfilling stay in Acapulco.
The breakfast experience at HS HOTSSON Hotel Acapulco seems to evoke mixed reactions from guests with a substantial majority praising it while some express significant dissatisfaction. Many guests highlight the breakfast buffet as a strong point, applauding its great variety, abundant options and excellent quality of food. Descriptions like "fantastic," "amazing," and "very delicious" appear frequently with acknowledgement of the French bread and the range of choices available.
However, a noticeable number of visitors critique the breakfast, mentioning its lack of variety, high cost and occasional poor quality. Some guests found the buffet to be repetitive and in need of better organization, while others reported issues like tasteless food, inadequate drink options and infrequent resorting to outside breakfast venues.
Despite the mixed feedback, the prevailing sentiment leans towards a positive assessment of the breakfast offerings, suggesting that it generally meets the expectations of most guests looking for a flavorful and diverse start to their day.
HS HOTSSON Hotel Acapulco's dining experience offers a mixed bag according to guest reviews, but there are standout highlights worth noting. The Italian restaurant receives high praise for its exquisite and delicious meals, becoming a must-try for guests seeking a refined culinary experience. The restaurant’s service is frequently commended with special mentions of friendly waitstaff and spectacular service. This spot even makes special occasions memorable, reserving dinners for events like birthdays.
However, securing a reservation at the Italian restaurant can be challenging with some guests experiencing difficulty or lack of availability. The main dining areas present an array of buffet options for breakfast, lunch and dinner, although opinions on their quality and variety are divided. While some emphatically describe the buffets as very good with generous portions, others find the options limited and repetitive, particularly critiquing the lack of seafood and variety.
Several guests also point out that the food quality and service can be inconsistent with complaints about the slowness of room service and the limited culinary offerings. Buffet meals, although generally satisfying, sometimes fail to meet expectations, especially in relation to their price. Moreover, the food at the pool area tends to be criticized for being overpriced and of lower quality.
Overall, while the hotel’s food has many admirers who enjoy the delicious offerings, notable room for improvement exists, especially in expanding the menu and ensuring consistent food quality and service.
The rooms at HS HOTSSON Hotel Acapulco receive mixed reviews with a blend of positive and negative feedback. On the plus side, many guests praise the rooms for being spacious, clean and comfortable. The views, particularly the ocean views, are frequently highlighted as a major advantage, adding to the overall pleasant experience. The clean and well-maintained pools and beach proximity are also appreciated by visitors. Housekeeping staff often receive commendations for their diligent work in keeping the rooms clean.
However, there are notable downsides. Numerous reports of outdated and neglected furniture, malfunctioning air conditioning and maintenance issues, such as broken doors, faucets and showerheads, tarnish the experience. Persistent problems with mold, damp smells, cockroaches and inadequate soundproofing further detract from the stay. Guests also mention issues with amenities, including a lack of coffee makers and minibars and limited room service.
Moreover, the check-in process is criticized for being slow and disorganized and some guests feel the price does not match the quality and condition of the rooms. Maintenance and an overall refurbishing appear necessary to address the many concerns raised by guests. Despite these issues, the location, comfort of the rooms and stunning views often leave a lasting positive impression.
At HS HOTSSON Hotel Acapulco, guest feedback on the beds appears to be a mixed bag with a considerable tilt towards areas needing improvement. While some guests appreciated the comfort of the beds and the cleanliness of the sheets, many others found the mattresses and pillows to be uncomfortably hard or even lumpy. Several reviews pointed out that the beds felt old or unstable with visible springs and issues such as bedbugs mentioned in isolated incidents. The sofa beds also attracted criticism for being broken and stained. Despite a handful of positive comments highlighting comfortable bedding and sizeable beds, the predominant sentiment suggests a need for the hotel to upgrade its mattresses and pillows to ensure a more consistently restful experience for all guests.
HS HOTSSON Hotel Acapulco has garnered mixed reviews regarding cleanliness, but many guests highlight positive experiences. Numerous reviews commend the overall cleanliness of the hotel's facilities, including rooms, common areas and pools. The maid service is often praised for maintaining high standards, ensuring rooms are cleaned daily, which contributes to a comfortable and pleasant stay. Guests also appreciate the clean and hygienic beach property, as well as the spacious and well-kept facilities.
However, there are consistent mentions of issues such as dirty pools, dusty floors, broken mirrors and occasional mold in bathrooms. Some guests have encountered cockroaches and expressed dissatisfaction with inconsistent cleaning services. Despite these concerns, many feel the hotel remains generally clean and well-maintained with friendly and attentive cleaning staff.
While there are areas needing improvement, particularly in maintaining the pool cleanliness and updating room furnishings, guests frequently commend the hotel for its cleanliness, excellent staff service and efficient room maintenance.
The reviews for HS HOTSSON Hotel Acapulco paint a mostly favorable picture of the hotel's staff. Many guests commend the team for their excellent, kind and attentive service, particularly praising the friendliness and diligence of the restaurant and pool area staff. The reception staff, however, receive mixed feedback with some guests finding them rude and unhelpful. There are mentions of specific individuals like Daniel the Photographer and waitstaff at the Italian restaurant who go above and beyond in their roles. Despite occasional complaints about staff indifference, poor customer service at reception and unfriendly behaviors, the overall sentiment towards the staff is positive, highlighting their professionalism and courteousness. The clean facilities, good service and friendly atmosphere contribute to a generally pleasant guest experience. However, there's room for improvement in areas such as staff training and responsiveness, as well as some aspects of the food and beverage service.
HS HOTSSON Hotel Acapulco largely receives mixed reviews regarding its WiFi service. Guests have noted that the WiFi works quite well in certain areas with some appreciating the good internet connection, even extending decently to the beach. The reception staff has been mentioned in the context of WiFi, possibly indicating their role in addressing these issues.
However, there are also numerous reports of poor WiFi connectivity. Some guests described the internet as intermittent and spotty with instances where the WiFi did not work at all. The signal strength varied, sometimes not covering the hotel effectively and guests have noted a lack of orientation for WiFi usage.
Overall, while some visitors experienced good and reliable internet access, others faced significant challenges with connectivity, leading to a polarized perception of the WiFi service at the hotel.
The gym at HS HOTSSON Hotel Acapulco garners various opinions from guests. Most notably, many guests appreciate that the gym is clean, nicely equipped and even described as new and great. Some guests specifically express their liking for the facility, indicating it as a significant advantage of the hotel. However, there are mentions of areas for improvement, including occasional leaks and inadequate air conditioning. Despite these drawbacks, overall satisfaction with the gym reflects positively on the hotel's amenities.
The pool facilities at HS HOTSSON Hotel Acapulco receive mixed feedback from guests but generally offer a positive experience with some notable drawbacks. Guests frequently praise the cleanliness of the pools, which are regularly maintained and described as a beautiful, pleasant place for both adults and children. The pool area offers a comfortable atmosphere with a good design and there are multiple pools, including children’s pools and spacious general pools, making it suitable for families.
However, several guests noted that the pools can become very crowded, especially during high seasons, leading to some discomfort. Cleanliness can be inconsistent with reports of sand, hair and even trash found at times. Some areas of the pools experienced green water issues and on occasion, one of the pools was closed for maintenance. Furthermore, the pool bar service appeared to be slow and inattentive, impacting the overall experience.
Access to amenities like pool towels was sometimes problematic with delays and unavailability causing some inconvenience. Additionally, the pool water was frequently described as cold, which might not appeal to everyone.
Guests appreciated the scenic view from the pool area, the good size of the pools and the convenient location near the beach. There’s also a mention of the pool being suitable for children who enjoy diving. Nevertheless, the need for more animation and better enforcement of hygiene protocols was highlighted by some reviewers.
In summary, the pools at HS HOTSSON Hotel Acapulco are generally well-regarded for their beauty and clean environment, though issues with crowding, inconsistent cleanliness and cold water sometimes detract from the overall experience.
The HS HOTSSON Hotel Acapulco boasts a prime beachfront location, offering direct and comfortable access to the beautiful beach. Guests appreciate the proximity to the beach and the incredible views it provides. The beach itself is described as clean, pleasant and fun with some noting that it is a safe area for children.
However, the experience can be mixed as the beach can become very crowded and noisy with high tides and strong waves making swimming a challenge at times. The presence of numerous street vendors can obstruct views and paths and some areas of the beach could use more cleanliness and maintenance.
Facilities like loungers and umbrellas are limited and the service at the beach received some criticism with reports of rudeness and inadequate maintenance of beach showers. Despite these issues, guests still enjoy the beachfront and its relaxation potential, often alternating between the beach and the hotel's clean and inviting swimming pools.
Guests at HS HOTSSON Hotel Acapulco frequently commented on the parking conditions and associated fees. The valet parking service receives mixed reviews; while some guests appreciated the quick delivery of their vehicles and the good service from the bellmen, others reported issues, including theft, damage to vehicles and long wait times. Many guests expressed frustration over the additional parking fees, noting that parking should be included in the hotel stay. They also highlighted the high cost and described the parking management and logistics as terrible with reports of congestion and limited spaces. Several found the gravel parking lot and ongoing construction unappealing and insecure. Overall, improvements in parking facilities and transparent communication about extra charges are needed.
HS HOTSSON Hotel Acapulco is an ideal destination for families seeking enjoyable and memorable vacations. The hotel offers a family-friendly environment, making it a great option for those traveling with children of all ages. Guests consistently commend the excellent pools and the presence of a children's pool, ensuring that kids have a splash-tastic time. The hotel's facilities cater well to family needs, providing a comfortable and welcoming atmosphere for everyone.
Families can rest easy knowing their children are entertained and cared for with dedicated spaces and attentive service. The hotel's ability to cater to family gatherings is evident, though improvements could be made in seating arrangements for larger groups.
The overall sentiment from families is overwhelmingly positive with many recounting fun and pleasant experiences. Celebrations, such as birthdays, are made special and the instant provision of additional amenities, like extra cots, adds to the convenience. The location of the hotel, combined with its family-oriented services, ensures that the whole family can enjoy a rewarding stay in Acapulco.
HS HOTSSON Hotel Acapulco offers a vibrant nightlife scene with plenty of opportunities for evening entertainment. Its good location ensures easy access to numerous bars and dining spots, providing guests with a wide range of choices for drinks and meals at night. The hotel itself contributes to the lively atmosphere with live music in the evenings and an entertaining show on the ground floor.
However, the energetic nightlife does come with some drawbacks. Noise from the street, a nearby nightclub and music played in the lobby can be heard in the rooms, sometimes making it difficult to sleep, especially when the noise extends until the early hours of the morning. Despite this, some guests found the noise manageable and not overly bothersome.
The overall atmosphere at the hotel in the evenings is pleasant, although the addition of some furniture on the balconies could enhance the experience of enjoying the view. The nightlife around the hotel is a highlight for those looking to enjoy the vibrant scene Acapulco has to offer, but those sensitive to noise may find it challenging to rest peacefully.
HS HOTSSON Hotel Acapulco enjoys a favorable location and offers numerous dining options, making it a popular choice among guests. While some reviewers were impressed by the service and appreciated features that lived up to five-star expectations, others felt differently about the overall quality. The exceptional services and top-notch amenities garnered positive remarks from many visitors who enjoyed their stay and rated the experience highly.
However, for some, the hotel did not meet the luxury and standards typically associated with a five-star rating. There were comments suggesting that the property could benefit from more cleaning and upgrades to truly match its advertised standards. Some guests believed the hotel was more akin to a four-star or even a two-star establishment, especially when considering the price and the quality of accommodation. Despite these mixed feelings, many found positive aspects and had a 'superb stay.' In conclusion, while HS HOTSSON Hotel Acapulco shines in certain areas, it may require some enhancements to consistently meet the five-star expectations it aims to fulfill.
HS HOTSSON Hotel Acapulco seeks to cater to business travelers with its strategic location and comfortable amenities. The facilities provided include a business center, although it is often very busy and lacks a scanner. Guests have found the business center to be dirty on occasion and felt the staff were not adept at handling business-related inquiries, contributing to a somewhat disorganized check-in and check-out experience.
Despite these drawbacks, the hotel has trustworthy employees ensuring the security of personal items and decent internet to support business activities. Facilities are available to manage business emergencies effectively, showing some commitment to the needs of business travelers. For those planning to relax, a rooftop pool is accessible for an extra cost, providing an opportunity to unwind after a busy day. The hotel's attention to detail and comfort is appreciated by those on business stays, although there is room for improvement in their services geared towards business goals.
HS HOTSSON Hotel Acapulco appears to be widely praised for its accessibility, making it a convenient option for guests with disabilities. The hotel is described as having an exceptionally accessible location with facilities and rooms that cater to a range of mobility needs. The hotel grounds are generally clean and multiple reviews highlight the overall accessibility of the premises. Guests have found the hotel to be wheelchair-friendly with specially accessible rooms and easy access to the beach.
However, some concerns were raised about the lack of elevators and the crowded conditions of the existing ones. Additionally, there were mentions of the floors being slippery, which could pose a safety risk. While most facilities were accessible, a bit more attention to detail in maintenance and repairs would enhance the experience. Despite these minor issues, the central location and ease of access to surrounding areas make HS HOTSSON Hotel Acapulco a strong choice for travelers requiring accessible accommodations.
At HS HOTSSON Hotel Acapulco, the variety of pools stands out with a special mention for the wonderful children's pool, which delights many families. The children's pool area is both spacious and well-maintained, offering a clean and inviting environment for young ones to enjoy. It's filled with engaging activities, making it a hit among children who love spending time there. Despite occasional crowding due to the hotel's popularity among family tourists, the children's pool proves to be an excellent spot for kids. While there are some mentions of cleanliness issues at times, the overall experience remains positive, contributing to the hotel's reputation for having excellent pool facilities suitable for families.
HS HOTSSON Hotel Acapulco boasts an extensive outdoor pool area with various charming and spacious pools, including different sizes to suit all guests. The pools are consistently praised for their clean, clear blue waters and are open until midnight, allowing for a leisurely and flexible swimming schedule. Despite some mentions of the pool area requiring more sun loungers and occasional reports of overcrowding and cleanliness issues, the general sentiment is largely positive. The updated pool areas are frequently noted as clean and the outdoor swimming facilities are highlighted for their beauty and vast expanse. However, it's worth mentioning that the pool bar service can be slow and some amenities like the children's pool may not always be in service. Overall, the pool experience at HS HOTSSON Hotel Acapulco is considered a standout feature of the hotel, offering a relaxing and enjoyable environment for all guests.
HS HOTSSON Hotel Acapulco stands out as an ideal destination for honeymooners looking for a romantic getaway. Guests repeatedly praise the beautiful beachfront location and the soothing rooms with magnificent Oceanview, perfect for setting a romantic tone. Many visitors experienced attentive and superb service throughout their stay, highlighting the hotel's dedication to ensuring an unforgettable honeymoon experience.
The Mirage Club, often described as magnificent, adds an extra layer of exclusivity and luxury for special occasions such as anniversaries and honeymoon trips. Several guests noted that specific rooms, such as those on the side of 1127, are dedicated to honeymoon celebrations, offering a more personalized and memorable experience. For couples celebrating their love, whether it's a honeymoon, anniversary or a romantic vacation, HS HOTSSON Hotel Acapulco provides an ideal setting that leaves a lasting impression.
Overall, the hotel is repeatedly recommended as a great honeymoon destination, marking it as perfect for couples seeking a memorable and romantic stay. The courtesy extended by the hotel for honeymooners is highly appreciated, making it a top choice for couples embarking on their new journey together.
HS HOTSSON Hotel Acapulco has consistently impressed guests with its luxurious offerings and exceptional service. The facilities have not only met but often exceeded the needs and expectations of visitors with many highlighting the cleanliness and fantastic premises. The staff is commended for being super attentive and friendly, contributing to an overall relaxing and comfortable stay.
The Mirage Club, a standout feature of the hotel, has been described as magnificent, adding to the exclusivity of the experience. Guests appreciate the luxury rooms and the de luxe view, underscoring the hotel’s commitment to providing a top-notch experience. The hotel's restaurant service is impeccable, further cementing its reputation as a five-star establishment.
The overall atmosphere is one of luxury with various areas and services described as luxurious, classy and stylish. Whether it’s a honeymoon, a long-term stay, or a relaxing vacation, guests find the hotel to be the most beautiful in Acapulco, offering a luxurious and exclusive experience with a variety of amenities that cater to their needs.
While some have noted that prices at the bar can be a bit high, the luxurious facilities and overall quality make the HS HOTSSON Hotel Acapulco a prime choice for those seeking a deluxe and relaxing holiday.
HS HOTSSON Hotel Acapulco offers an inviting and romantic experience, perfect for couples celebrating special occasions such as anniversaries or honeymoons. Many guests have highlighted the hotel's serene and relaxing atmosphere, making it an ideal spot for a romantic getaway. The hotel goes the extra mile to create an intimate setting, as seen with paths strewn with rose petals and thoughtful decorations that make anniversaries and honeymoon stays memorable.
The hotel's various rooms and suites provide stunning views of the sunsets, adding to the romantic ambiance. Several reviews have praised the romantic packages available, which include romantic dinners and special setups for couples. The overall service is geared toward providing a superb and pleasant stay for couples, contributing to a very romantic experience. Whether for a relaxing retreat or a special celebration, HS HOTSSON Hotel Acapulco seems to offer everything needed for a romantic and memorable stay.
HS HOTSSON Hotel Acapulco is a seaside gem that boasts an excellent and convenient location right on the beachfront. With direct access to the beach, the hotel offers unparalleled ocean views from nearly all its rooms, ensuring guests wake up to the calming sight of the sea. Many rooms feature huge beachfront balconies and panoramic views that are phenomenal, enhancing the overall stay.
The hotel's proximity to the oceanfront is complemented by several delicious and well-sized swimming pools, some shaded naturally by nearby trees. Furthermore, the beachfront restaurant offers free access to its delectable cuisine, making dining a scenic and pleasant experience.
However, guests should be aware that while the beach area provides a picturesque backdrop, there are no complimentary chairs or umbrellas, which come at an additional cost. Despite this, the fenced-off beach section ensures a dedicated and exclusive area for hotel guests to enjoy the sun and sand.
Overall, the combination of excellent location, direct beach access and stunning ocean views makes HS HOTSSON Hotel Acapulco a top choice for those looking to experience the best of Acapulco's seaside charm.
Location Show Map
Location
Its prime location on the Costera of Acapulco ensures that all major attractions and points of interest are within walking distance or a short taxi ride away. The proximity to two major shopping malls and numerous tourist spots adds further appeal. Guests appreciate the clean facilities, the variety of pools and the attentive staff, enhancing their overall stay at the hotel. Quality amenities, such as the hotel's buffet offering a great variety and quality, combine with its perfect positioning to provide both comfort and convenience.
The hotel’s architectural design and cleanliness also receive commendations, along with its excellent service and security measures. Despite a few comments on the surrounding area’s appeal, the overwhelming majority of reviews highlight HS HOTSSON Hotel Acapulco's location as a standout feature, making it a favored choice for a fulfilling stay in Acapulco.
Breakfast
However, a noticeable number of visitors critique the breakfast, mentioning its lack of variety, high cost and occasional poor quality. Some guests found the buffet to be repetitive and in need of better organization, while others reported issues like tasteless food, inadequate drink options and infrequent resorting to outside breakfast venues.
Despite the mixed feedback, the prevailing sentiment leans towards a positive assessment of the breakfast offerings, suggesting that it generally meets the expectations of most guests looking for a flavorful and diverse start to their day.
Dinner
However, securing a reservation at the Italian restaurant can be challenging with some guests experiencing difficulty or lack of availability. The main dining areas present an array of buffet options for breakfast, lunch and dinner, although opinions on their quality and variety are divided. While some emphatically describe the buffets as very good with generous portions, others find the options limited and repetitive, particularly critiquing the lack of seafood and variety.
Several guests also point out that the food quality and service can be inconsistent with complaints about the slowness of room service and the limited culinary offerings. Buffet meals, although generally satisfying, sometimes fail to meet expectations, especially in relation to their price. Moreover, the food at the pool area tends to be criticized for being overpriced and of lower quality.
Overall, while the hotel’s food has many admirers who enjoy the delicious offerings, notable room for improvement exists, especially in expanding the menu and ensuring consistent food quality and service.
Rooms
However, there are notable downsides. Numerous reports of outdated and neglected furniture, malfunctioning air conditioning and maintenance issues, such as broken doors, faucets and showerheads, tarnish the experience. Persistent problems with mold, damp smells, cockroaches and inadequate soundproofing further detract from the stay. Guests also mention issues with amenities, including a lack of coffee makers and minibars and limited room service.
Moreover, the check-in process is criticized for being slow and disorganized and some guests feel the price does not match the quality and condition of the rooms. Maintenance and an overall refurbishing appear necessary to address the many concerns raised by guests. Despite these issues, the location, comfort of the rooms and stunning views often leave a lasting positive impression.
Beds
Cleanliness
However, there are consistent mentions of issues such as dirty pools, dusty floors, broken mirrors and occasional mold in bathrooms. Some guests have encountered cockroaches and expressed dissatisfaction with inconsistent cleaning services. Despite these concerns, many feel the hotel remains generally clean and well-maintained with friendly and attentive cleaning staff.
While there are areas needing improvement, particularly in maintaining the pool cleanliness and updating room furnishings, guests frequently commend the hotel for its cleanliness, excellent staff service and efficient room maintenance.
Staff
Wi-Fi
However, there are also numerous reports of poor WiFi connectivity. Some guests described the internet as intermittent and spotty with instances where the WiFi did not work at all. The signal strength varied, sometimes not covering the hotel effectively and guests have noted a lack of orientation for WiFi usage.
Overall, while some visitors experienced good and reliable internet access, others faced significant challenges with connectivity, leading to a polarized perception of the WiFi service at the hotel.
Gym
Pool
However, several guests noted that the pools can become very crowded, especially during high seasons, leading to some discomfort. Cleanliness can be inconsistent with reports of sand, hair and even trash found at times. Some areas of the pools experienced green water issues and on occasion, one of the pools was closed for maintenance. Furthermore, the pool bar service appeared to be slow and inattentive, impacting the overall experience.
Access to amenities like pool towels was sometimes problematic with delays and unavailability causing some inconvenience. Additionally, the pool water was frequently described as cold, which might not appeal to everyone.
Guests appreciated the scenic view from the pool area, the good size of the pools and the convenient location near the beach. There’s also a mention of the pool being suitable for children who enjoy diving. Nevertheless, the need for more animation and better enforcement of hygiene protocols was highlighted by some reviewers.
In summary, the pools at HS HOTSSON Hotel Acapulco are generally well-regarded for their beauty and clean environment, though issues with crowding, inconsistent cleanliness and cold water sometimes detract from the overall experience.
Beach
However, the experience can be mixed as the beach can become very crowded and noisy with high tides and strong waves making swimming a challenge at times. The presence of numerous street vendors can obstruct views and paths and some areas of the beach could use more cleanliness and maintenance.
Facilities like loungers and umbrellas are limited and the service at the beach received some criticism with reports of rudeness and inadequate maintenance of beach showers. Despite these issues, guests still enjoy the beachfront and its relaxation potential, often alternating between the beach and the hotel's clean and inviting swimming pools.
Parking
Family
Families can rest easy knowing their children are entertained and cared for with dedicated spaces and attentive service. The hotel's ability to cater to family gatherings is evident, though improvements could be made in seating arrangements for larger groups.
The overall sentiment from families is overwhelmingly positive with many recounting fun and pleasant experiences. Celebrations, such as birthdays, are made special and the instant provision of additional amenities, like extra cots, adds to the convenience. The location of the hotel, combined with its family-oriented services, ensures that the whole family can enjoy a rewarding stay in Acapulco.
Nightlife
However, the energetic nightlife does come with some drawbacks. Noise from the street, a nearby nightclub and music played in the lobby can be heard in the rooms, sometimes making it difficult to sleep, especially when the noise extends until the early hours of the morning. Despite this, some guests found the noise manageable and not overly bothersome.
The overall atmosphere at the hotel in the evenings is pleasant, although the addition of some furniture on the balconies could enhance the experience of enjoying the view. The nightlife around the hotel is a highlight for those looking to enjoy the vibrant scene Acapulco has to offer, but those sensitive to noise may find it challenging to rest peacefully.
5 Star
However, for some, the hotel did not meet the luxury and standards typically associated with a five-star rating. There were comments suggesting that the property could benefit from more cleaning and upgrades to truly match its advertised standards. Some guests believed the hotel was more akin to a four-star or even a two-star establishment, especially when considering the price and the quality of accommodation. Despite these mixed feelings, many found positive aspects and had a 'superb stay.' In conclusion, while HS HOTSSON Hotel Acapulco shines in certain areas, it may require some enhancements to consistently meet the five-star expectations it aims to fulfill.
Business
Despite these drawbacks, the hotel has trustworthy employees ensuring the security of personal items and decent internet to support business activities. Facilities are available to manage business emergencies effectively, showing some commitment to the needs of business travelers. For those planning to relax, a rooftop pool is accessible for an extra cost, providing an opportunity to unwind after a busy day. The hotel's attention to detail and comfort is appreciated by those on business stays, although there is room for improvement in their services geared towards business goals.
Accessible
However, some concerns were raised about the lack of elevators and the crowded conditions of the existing ones. Additionally, there were mentions of the floors being slippery, which could pose a safety risk. While most facilities were accessible, a bit more attention to detail in maintenance and repairs would enhance the experience. Despite these minor issues, the central location and ease of access to surrounding areas make HS HOTSSON Hotel Acapulco a strong choice for travelers requiring accessible accommodations.
Children's Pool
Outdoor Pool
Honeymoon
The Mirage Club, often described as magnificent, adds an extra layer of exclusivity and luxury for special occasions such as anniversaries and honeymoon trips. Several guests noted that specific rooms, such as those on the side of 1127, are dedicated to honeymoon celebrations, offering a more personalized and memorable experience. For couples celebrating their love, whether it's a honeymoon, anniversary or a romantic vacation, HS HOTSSON Hotel Acapulco provides an ideal setting that leaves a lasting impression.
Overall, the hotel is repeatedly recommended as a great honeymoon destination, marking it as perfect for couples seeking a memorable and romantic stay. The courtesy extended by the hotel for honeymooners is highly appreciated, making it a top choice for couples embarking on their new journey together.
Luxury
The Mirage Club, a standout feature of the hotel, has been described as magnificent, adding to the exclusivity of the experience. Guests appreciate the luxury rooms and the de luxe view, underscoring the hotel’s commitment to providing a top-notch experience. The hotel's restaurant service is impeccable, further cementing its reputation as a five-star establishment.
The overall atmosphere is one of luxury with various areas and services described as luxurious, classy and stylish. Whether it’s a honeymoon, a long-term stay, or a relaxing vacation, guests find the hotel to be the most beautiful in Acapulco, offering a luxurious and exclusive experience with a variety of amenities that cater to their needs.
While some have noted that prices at the bar can be a bit high, the luxurious facilities and overall quality make the HS HOTSSON Hotel Acapulco a prime choice for those seeking a deluxe and relaxing holiday.
Romantic
The hotel's various rooms and suites provide stunning views of the sunsets, adding to the romantic ambiance. Several reviews have praised the romantic packages available, which include romantic dinners and special setups for couples. The overall service is geared toward providing a superb and pleasant stay for couples, contributing to a very romantic experience. Whether for a relaxing retreat or a special celebration, HS HOTSSON Hotel Acapulco seems to offer everything needed for a romantic and memorable stay.
Beachfront
The hotel's proximity to the oceanfront is complemented by several delicious and well-sized swimming pools, some shaded naturally by nearby trees. Furthermore, the beachfront restaurant offers free access to its delectable cuisine, making dining a scenic and pleasant experience.
However, guests should be aware that while the beach area provides a picturesque backdrop, there are no complimentary chairs or umbrellas, which come at an additional cost. Despite this, the fenced-off beach section ensures a dedicated and exclusive area for hotel guests to enjoy the sun and sand.
Overall, the combination of excellent location, direct beach access and stunning ocean views makes HS HOTSSON Hotel Acapulco a top choice for those looking to experience the best of Acapulco's seaside charm.
Yes, HS HOTSSON Hotel Acapulco has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.
No, a spa isn't available at HS HOTSSON Hotel Acapulco.
No, HS HOTSSON Hotel Acapulco doesn't allow dogs.
Yes, parking facilities are available at HS HOTSSON Hotel Acapulco.
Yes, HS HOTSSON Hotel Acapulco has a gym.
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