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Summary of reviewsPequeno Gran Hotel enjoys a highly favorable location in a central area, making it an excellent choice for guests who want to explore the city's attractions and amenities. Its proximity to the San Marcos Fair promenade and the historic city center, coupled with good transportation options, caters to both leisure and business travelers. The location, combined with affordable pricing, offers good value, making it a recommended choice for visitors.
One of the hotel's standout features is the breakfast experience. Guests frequently praise the breakfast buffet for its quality, flavor and variety, describing it as tasty, delicious and satisfying. The service, particularly from Mrs. Adriana, is often highlighted as exceptional. Though some guests suggest a more varied menu and extended breakfast hours, the overall dining experience significantly contributes to a positive stay.
The rooms at Pequeno Gran Hotel are generally described as spacious, clean and comfortable. Guests appreciate the cleanliness and good ventilation, but there are consistent mentions of maintenance issues such as outdated bathrooms, missing light bulbs and occasional odors. Additionally, some find the rooms small and lacking in amenities such as proper air conditioning and ventilation. Beds receive mixed reviews with some guests finding them comfortable while others note issues like hardness and noise, which detract from overall comfort.
Cleanliness is a strong point for the hotel with many guests remarking on the spotless rooms and shared areas, which enhance the hotel's welcoming and peaceful ambiance. Friendly and attentive service from the staff complements the cleanliness, though improvements could be made in bathroom facilities and drainage to further boost guest satisfaction.
The staff at Pequeno Gran Hotel are frequently commended for their exceptional hospitality and attentiveness. Guests highlight the friendliness and kindness across all staff members, from reception to housekeeping, which greatly enhances the overall experience. Isolated incidents of dissatisfaction are noted but do not overshadow the general impression of excellent service.
However, the hotel falls short in its internet and parking services. The wifi connectivity is widely reported as slow and unreliable, significantly affecting guest experience. Parking is limited and inconvenient with a small, difficult-to-access garage located a couple of blocks away from the hotel.
In summary, Pequeno Gran Hotel offers a great balance of location, service, cleanliness and breakfast quality, making it a commendable choice for travelers. Improvements in room maintenance, internet service and parking facilities could further elevate guest satisfaction and overall experience. Show more
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Categories
Cheap Hotel
The name 'Pequeno Gran Hotel' (Small Great Hotel) might imply a focus on providing good value in a smaller, potentially more affordable setting.
3-Star Hotel
This hotel offers comfortable accommodations and a satisfactory experience. It is a reliable choice for travelers seeking good value.
Hotel for Honeymoon
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Room Types
Double RoomThis room has air conditioner, a cable TV and a private bathroom with free toiletries.
Double Room with Two Double BedsThis room has air conditioner, a cable TV and a private bathroom with free toiletries.
Deluxe SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. This air-conditioned suite consists of a dining area, a flat-screen TV with cable channels a coffee machine and a balcony. The unit has 1 bed.
Junior SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. Boasting a balcony with an inner courtyard view, this suite also features a coffee machine and a flat-screen TV with cable channels. The unit has 2 beds.
Suite with BalconyThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. Featuring a terrace with an inner courtyard view, this suite also offers a coffee machine and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
Pequeno Gran Hotel enjoys a prime, central location that puts guests within easy reach of many attractions and amenities. The hotel's proximity to the San Marcos Fair promenade, just a few blocks away, makes it an ideal choice for fairgoers. Guests appreciate how everything is conveniently close, from dining options to the historic center of the city, which can be easily accessed with just a short walk. Its location on a main avenue also facilitates transportation to both the southern and central parts of the city, making it a practical choice for business travelers. Despite its bustling central position, the hotel manages to provide accessible and comfortable lodging. The combination of location and price offers good value, making it a highly recommended option for those looking to explore the city and surrounding magical towns with ease.
Breakfast
At Pequeno Gran Hotel, the breakfast experience stands out as a notable aspect of a guest's stay. The breakfast buffet is often praised for its quality and flavor, described as tasty, delicious and excellently seasoned. Guests appreciate the variety offered, including dishes like eggs, cereal, bread, fruits and coffee with many referring to it as complete, satisfying and hearty.
The service accompanying breakfast receives commendations with special mentions of the attentive and kind staff, particularly Mrs. Adriana, who enhances the dining experience with her excellent service. The breakfast is basic but functional, matching the price and quality of the stay, making it an excellent cost-benefit option.
However, there are suggestions for improvements. Some guests wish for a more varied menu and extended breakfast hours to enjoy the meal leisurely. Despite these minor critiques, the overall feedback underscores a positive and fulfilling breakfast experience at Pequeno Gran Hotel, contributing positively to the overall stay.
Rooms
Pequeno Gran Hotel offers a range of rooms that have been described as spacious, functional and providing a good degree of comfort. Guests appreciate the very clean and ventilated rooms as well as the clean bedding. The rooms are noted to be very comfortable with several guests highlighting the comfortable beds and good cleanliness.
However, there are some consistent mentions of maintenance issues. Several reviews pointed out that the bathrooms and overall room maintenance need improvement, highlighting areas that were dirty or rundown. Some rooms had missing light bulbs and the paint smell in one of the rooms was strong. Beds tend to be hard or noisy, which detracts from the comfort. Additionally, some guests found the rooms small and lacking in certain amenities such as proper air conditioning and ventilation.
In summary, while the Pequeno Gran Hotel delivers on cleanliness and comfort to a significant degree, there are notable areas requiring maintenance and improvement to fully satisfy guest expectations.
Beds
At Pequeno Gran Hotel, guest feedback on the beds has been somewhat mixed. While some guests have found the beds to be very comfortable, others have noted that the mattresses can be quite hard and that the bedding appears old. Reports of uncomfortable, noisy beds and thin pillows have also surfaced, along with mentions of springs poking through mattresses and thin sheets during winter. However, there are also positive remarks about the comfort of certain beds and ample space in the rooms. Overall, while some guests enjoyed restful nights, others found the sleeping arrangements less than ideal.
Cleanliness
Pequeno Gran Hotel receives consistent praise for its cleanliness, which is highlighted in many guest reviews. The overall cleanliness of both the rooms and shared areas is noted as being remarkable, contributing to a comfortable and peaceful ambiance. Guests frequently mention that the rooms are always clean, cozy and comfortable with very clean and comfortable bedsheets and mattresses enhancing the stay experience. The hotel’s staff is commended for their friendly service, which complements the cleanliness aspect, fostering a welcoming environment.
Despite numerous positive remarks regarding the cleanliness, some areas have room for improvement. Issues such as bathrooms needing modernization, poor drainage in showers, occasional mold on ceilings and worn-out towels have been pointed out. However, these do not overshadow the general cleanliness and comfort that most guests experience.
Additionally, the hotel is valued for its great service, delicious and varied breakfast buffet and overall comfort, making it a good value for money. In summary, Pequeno Gran Hotel stands out for its consistent cleanliness, friendly service and comfortable accommodations, although some improvements in bathroom facilities and maintenance detail could enhance guest satisfaction further.
Staff
At Pequeno Gran Hotel, the staff are consistently praised for their exceptional hospitality and attentiveness. From reception to housekeeping and even in the kitchen, guests frequently mention the excellent service provided. The friendliness and kindness of the employees, particularly figures like Mrs. Adriana, leave a memorable impression on visitors.
Guests appreciate the staff's willingness to accommodate their needs, correct mistakes and ensure a pleasant stay. Cleanliness is highlighted alongside the attentive service, contributing to a comfortable experience. Although there were isolated incidents of dissatisfaction, such as the long wait during check-in and occasional rudeness from garage staff, the overall impression is one of genuine care and excellent service from the team. The staff's consistent kindness and readiness to help significantly enhance the cost-service relationship, making Pequeno Gran Hotel a commendable choice for travelers.
Wi-Fi
At Pequeno Gran Hotel, the internet service has clearly been a point of contention among guests. While some have had positive experiences with good internet connectivity, many have found the service lacking. There are numerous reports of very slow speeds, difficulties in working efficiently and inconsistencies in network availability. Issues such as no internet in certain rooms, limited access throughout the day and overall poor performance were also mentioned. Improvement in the wifi service could significantly enhance the guest experience.
Parking
The guest reviews of Pequeno Gran Hotel indicate that the parking situation is less than ideal. The hotel does offer parking, but it is extremely limited, accommodating only two cars in a small garage that is located away from the main hotel building. Several guests were inconvenienced by the narrow and complicated parking arrangements, noting that finding a spot can be a struggle and sometimes the parking is full. Additionally, the parking lot is two blocks away, making it a bit inconvenient as hotel staff need to come and open it for guests. Some guests also had to resort to parking on the street, though they did not report any incidents. Overall, while the hotel does provide parking options, the capacity and convenience are quite limited.
No, Pequeno Gran Hotel doesn't have any pool.
No, a spa isn't available at Pequeno Gran Hotel.
No, Pequeno Gran Hotel doesn't allow dogs.
Yes, parking facilities are available at Pequeno Gran Hotel.