Akumal20.40084500,
-87.32105900,
Calle Xaac Esquina Con Punta Brava Manzana 2 Lote 12 S/n, Akumal(Show on Map)
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Summary of reviewsItza Hotel Akumal is celebrated for its prime location in the serene village of Akumal, offering guests a balanced blend of tranquility, accessibility, and vibrant local culture. The hotel is ideally placed between Akumal's stunning beaches and lush monkey sanctuary, making it an impressive destination for nature enthusiasts and beach lovers alike. Guests appreciate its proximity to local amenities such as small restaurants, shops, and markets, allowing them to experience Akumal's authentic vibe away from the busy tourist zones. Convenient transportation options enable easy access to attractions like Tulum and Playa del Carmen.
The hotel delights guests with a commendable breakfast experience, particularly its delicious pancakes served on the charming rooftop terrace, offering soothing views of Akumal and the sea. The breakfast menu, while simple, is abundant and versatile, supported by a warm staff that enhances the experience with their accommodating and friendly service.
Rooms at Itza Hotel Akumal are praised for their spaciousness, cleanliness, and tasteful decoration. Guests find the accommodations cozy and well-appointed, benefiting from effective air conditioning, reliable Wi-Fi, and exceptionally comfortable beds. Shared facilities such as bathrooms and the kitchen are consistently praised for their pristine condition, ensuring a comfortable and hassle-free stay.
The hotel's cleanliness is a standout feature, with a dedicated staff maintaining spotless conditions across all areas, including the rooftop pool, which offers breathtaking views. Guests fondly recall the welcoming atmosphere fostered by the attentive staff, recognized for their exceptional kindness, accommodating nature, and valuable insights on local activities.
The rooftop pool, although modest in size, is a highlight with its scenic views and relaxing ambiance, providing a perfect setting for unwinding and enjoying meals. The proximity to beautiful beaches within walking distance greatly enhances the overall appeal, offering a harmonious balance between seclusion and easy access to the lively town center.
Families find a friendly and welcoming environment at Itza Hotel Akumal, with thoughtful amenities tailored to their needs, such as bunk beds that children enjoy and a spacious family room. The hotel’s comfortable beds and inviting atmosphere, along with its strategic location, make it an excellent choice for family stays.
Overall, the consensus is overwhelmingly positive, highlighting Itza Hotel Akumal’s excellent location, cleanliness, comfortable accommodations, exceptional staff, and delightful rooftop pool, resulting in a memorable and satisfying stay for its guests. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
As a hotel in Akumal, it provides a base for families to explore the local attractions and beaches.
Hotel with Outdoor Pool
The rooftop pool is praised for its beauty and inviting atmosphere. It is a highlight for those seeking relaxation and memorable views.
Hotel near The Beach
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Small Hotel
Room Types
Deluxe King RoomThe double room provides air conditioning, a wardrobe, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Single Bed in Mixed Dormitory RoomThis bed in dormitory has air conditioning.
Bed in 8-Bed Mixed Dormitory RoomThis bed in dormitory features air conditioning.
Deluxe RoomThe double room offers air conditioning, a wardrobe, a terrace with a quiet street view as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Guest Reviews
Location
Nestled in the charming village of Akumal, Itza Hotel Akumal boasts a prime location that offers guests a blend of tranquility and accessibility. The hotel is strategically positioned between the stunning beach and the lush monkey sanctuary, providing a unique setting for nature lovers and beach goers alike. Despite being in the village, the property remains just a short walk from Akumal Bay, a spot renowned for its beautiful beaches and opportunities to swim with sea turtles.
Guests appreciate the location for its proximity to local amenities, with numerous small restaurants, markets, and shops within walking distance. The hotel's placement allows visitors to experience the authentic vibe of Akumal Pueblo, away from the bustling tourist zones, yet conveniently close to essential services.
Transportation is a breeze, with bus stops and collectivo cars nearby, facilitating easy travel to nearby attractions like Tulum and Playa del Carmen. The area surrounding the hotel is vibrant, with cenotes, restaurants, and the beach all within easy reach, ensuring a variety of experiences for visitors.
The property is described as being safe, clean, and well-decorated, making it an attractive choice for travelers seeking a comfortable stay. The rooftop pool and breakfast area provide a relaxing spot to unwind while admiring the scenic views. Although the hotel is situated slightly away from the main hub, its location in the center of Akumal offers the perfect blend of quiet surroundings and easy access to the beach and other sites.
Breakfast
Itza Hotel Akumal consistently impresses guests with its notable breakfast offerings. Visitors frequently praise the delicious pancakes, which seem to be a standout feature each morning. The breakfast menu is included in the stay and features a variety of options such as toast with jam, fresh fruit, cereal, and coffee, allowing guests to choose according to their preferences. Many commend the breakfast for being abundant, generous, and served by warm, smiling staff members, enhancing the overall experience.
The rooftop terrace setting adds to the charm, providing a pleasant start to the day with views over Akumal and the sea. Although the breakfast is described by some as simple, it is widely appreciated for its quality and the fresh ingredients it includes. Guests particularly enjoy having breakfast by the pool or overlooking the rooftops, making it a relaxed and enjoyable experience. The commitment to accommodating guest schedules by adjusting breakfast times is an additional highlight noted by some reviewers.
Overall, despite some reviews mentioning simplicity or limited choices, the breakfast at Itza Hotel Akumal is well-regarded, with many guests finding it to be an excellent and satisfying component of their stay.
Rooms
Itza Hotel Akumal impresses with its well-maintained and inviting rooms. Guests consistently highlight the spaciousness and cleanliness of the accommodations, emphasizing the meticulous attention to detail in maintaining cleanliness across the hotel. The rooms are tastefully decorated, offering a cozy ambiance with all the necessary amenities, including effective air conditioning and reliable Wi-Fi. The beds receive particular praise, with guests describing them as exceptionally comfortable, whether in the private rooms or the dormitory. Additionally, the shared facilities, such as the bathrooms and kitchen, are frequently mentioned for their pristine condition and functionality. Guests enjoy the convenience of well-equipped spaces, ensuring a comfortable stay. Furthermore, the hotel's rooftop pool provides breathtaking views, enhancing the overall experience. Overall, Itza Hotel Akumal offers a comfortable and thoughtful environment for travelers seeking a pleasant and hassle-free stay.
Beds
Itza Hotel Akumal consistently garners praise for the comfort of its beds, making them a highlight for many guests. Nearly all reviews emphasize the high level of comfort, with guests frequently noting the beds as both large and cozy, ensuring a restful night's sleep. Many travelers appreciate the suitable bedding and comfortable mattresses that contribute to an overall feeling of relaxation during their stay. Additionally, the furnishings in the room complement the beds perfectly, providing a harmonious lodging experience. The friendliness of the staff further enhances the pleasant atmosphere, making guests feel genuinely welcome and at ease. Despite a couple of critiques regarding the bedding quality, the general consensus remains overwhelmingly positive, portraying the beds at Itza Hotel Akumal as a standout feature that enhances the overall cost-benefit of staying at the hotel.
Cleanliness
Itza Hotel Akumal stands out as a beacon of cleanliness and comfort, consistently praised for its immaculate condition throughout its facilities. With a spacious, well-equipped kitchen kept spotless by attentive staff and a pristine unisex bathroom offering spacious showers with ample hot water, guests find themselves in clean and comfortable surroundings. The hotel features a rooftop pool that, although small, maintains a high standard of cleanliness, and the common areas are equally well-maintained, providing a serene setting for enjoying the hotel's renowned pancake breakfasts.
The hotel's quiet and cozy atmosphere is complemented by the welcoming attitude of the entire staff, who are consistently kind and attentive. Guests note that the premises are always clean, from the dormitories and private rooms to the communal bathrooms and kitchen areas. The facilities are new and well-furnished, adding to the overall sense of freshness and comfort.
Visitors appreciate the well-maintained structure, which includes a beautiful terrace and a small, clean pool, offering a relaxing retreat. The hotel’s consistent commitment to cleanliness and service excellence results in a magical stay, marked by brand new, comfortable accommodations and a warm, inviting ambiance that keeps guests coming back.
Staff
At Itza Hotel Akumal, guests are welcomed by an exceptionally friendly and attentive team that consistently goes above and beyond to ensure a comfortable stay. The owner, Lara, is noted for her welcoming and insightful approach, providing guests with valuable advice and recommendations for local activities. The staff, including standout employees like Jairo, Eduardo, Julián, and a charming breakfast team, exhibit a consistently high level of customer service that leaves a lasting impression on visitors. They are known for accommodating guests' needs, such as offering opportunities for luggage storage and allowing a shower on the last day of stay.
Multiple reviews highlight the staff's warmth, willingness to help, and exceptional kindness, which contributes significantly to the hotel's inviting atmosphere. Employees are noted for their ability to speak perfect English and for their globally friendly demeanor, ensuring ease of communication for international guests. The hotel benefits from a positive and lively environment, fostered by the staff's infectious positive energy, making it a delightful place to stay. Whether it's through helpful recommendations, thoughtfully accommodating late requests, or simply providing a pleasant interaction during check-in, the staff at Itza Hotel Akumal consistently delivers exceptional service that enhances the overall guest experience.
Wi-Fi
Itza Hotel Akumal, nestled in a vibrant locale, offers guests a mostly positive experience with its internet services. Many guests have highlighted the fast and reliable Wi-Fi, noting that it works exceptionally well in various areas such as the balconies and common spaces like the spacious and pristine shared kitchen. However, there are occasional mentions of inconsistent connectivity in some rooms, suggesting room for improvement. Overall, amidst the charming atmosphere of the hotel and the attentive service from the staff, the Wi-Fi largely meets the needs of guests looking to stay connected during their visit.
Pool
Itza Hotel Akumal boasts a rooftop pool that is a noteworthy highlight among guests. While the pool may be modest in size, its cleanliness and the picturesque views it offers make it a delightful spot for relaxation. The pool is a fantastic place to unwind, especially after a day of exploring the area, providing a serene atmosphere combined with a beautiful terrace. The setting on the roof creates an idyllic spot to watch the sunset or enjoy a morning breakfast, with tables conveniently positioned for guests to savor their meals alongside the pool. The rooftop pool not only provides a refreshing respite but also enhances the overall experience with its great views, contributing to a lovely accommodation experience that is a rarity in hostels. The pool's perfect location makes it an integral part of guests' stay and adds an extra layer of enjoyment to their visit.
Beach
Itza Hotel Akumal offers visitors a serene escape with the beach conveniently within walking distance, typically around a 10 to 15-minute walk. Guests appreciate the proximity to beautiful, quiet beaches, making it an attractive spot for those looking to explore Akumal's pristine coastline. While reaching the beach requires crossing a highway, the journey is manageable with options such as walking or cycling.
Despite not being located right on the beach, the hotel's location provides a nice balance, being removed from the hustle and bustle yet still accessible to the town center. For those interested in snorkeling or diving, local guides certified for turtle diving can enhance the beach experience.
In addition to the natural beauty, the friendly staff and proximity to affordable and delightful local dining options contribute to a pleasant stay. Although the hotel is situated across the highway, the well-maintained beach and its relaxing ambiance are within easy reach, ensuring a satisfying visit to the area.
Family
Itza Hotel Akumal provides a friendly and welcoming environment, making it an excellent choice for families traveling with children. The family-friendly atmosphere is complemented by a bunk bed feature, which kids particularly enjoy. Its strategic location serves as a convenient stopover for families, especially for those planning a visit to see the turtles at Akumal Beach. The hotel offers top-notch facilities, including a well-equipped kitchen, adding to the family-friendly appeal. Situated in an area with easy access to nearby shops, it caters to the practical needs of travelers. The hotel also caters to various interests, making it a perfect spot for those keen on diving or simply relaxing by the pool. Families often book the spacious family room to accommodate parents and children comfortably, enhancing their experience in this delightful Mexican retreat.
Outdoor Pool
Itza Hotel Akumal offers guests a delightful escape with its standout feature: the rooftop pool. This elevated oasis is frequently praised for its beauty and inviting atmosphere. Nestled on the terrace, the pool provides a splendid view of the surrounding region, creating a perfect setting for relaxation at any time of day. At night, the pool's illumination adds a charming touch to the already captivating ambience. Guests enjoy unwinding at this refreshing spot, particularly after a day of adventure, appreciating the seamless blend of leisure and scenic vistas. The rooftop area also boasts an outdoor kitchen and breakfast space, enhancing the overall experience with convenience and comfort. This thoughtfully designed space is complemented by excellent facilities throughout the hotel, ensuring a comfortable stay. It is clear that the rooftop pool is not just a swimming spot; it's a cherished feature of Itza Hotel Akumal, making it a highlight for those seeking relaxation and memorable views.
Yes, Itza Hotel Akumal has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Itza Hotel Akumal.
No, Itza Hotel Akumal doesn't allow dogs.
No, parking facilities aren't available at Itza Hotel Akumal.