Four Points by Sheraton Al Ain
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Summary of reviewsFour Points by Sheraton Al Ain enjoys a prime location, offering a serene and quiet environment ideal for exploring Al Ain city and its surroundings. Its strategic position near various tourist attractions and the adjacent Hili Mall provides easy access to shops, restaurants and cafes, adding to the overall convenience for guests.
The rooms at the hotel are often praised for their spaciousness, cleanliness and comfortable beds. Guests appreciate the well-maintained and elegant accommodations, complete with amenities like free gym access, a pool and a jacuzzi. Despite occasional issues with room readiness and maintenance, the overall impression remains positive due to the cleanliness and aesthetic design of the rooms.
Breakfast at the hotel receives commendations for its variety and quality with many guests highlighting the diverse options and excellent service. However, some guests felt the breakfast was underwhelming, citing limited options and high prices as areas for improvement. Similarly, the dining experience garners positive feedback for the food quality with events like Mexican Night adding a unique touch. Room service dining is noted for its reasonable prices, though the overall dinner menu could benefit from more choices and better value for the price.
The hotel's cleanliness stands out with frequent praise for its well-maintained and tidy environment. The common areas, including the pools, jacuzzi, sauna and steam rooms, are kept in excellent condition, contributing to a comfortable and inviting atmosphere.
The staff at Four Points by Sheraton Al Ain receive high praise for their exceptional service and friendliness. Guests frequently mention the helpful and welcoming nature of the team with specific staff members being highlighted for their outstanding service. This positive interaction with the staff significantly enhances the overall guest experience.
Family travelers find the hotel to be a good choice with spacious family suites, additional beds for children and accommodating facilities for kids. The calm and luxurious family-friendly atmosphere, coupled with convenient access to Hili Mall, makes it a favored destination for families despite minor noise concerns.
WiFi service at the hotel offers a mixed experience with some guests reporting good connectivity and others facing challenges with slow speeds and weak connections. The gym is spacious and well-equipped but often crowded, leading to some dissatisfaction. The pool area is generally well-received, appreciated for its cleanliness and size, though it can become noisy and crowded at times.
Reviews on the hotel's five-star status are mixed with many appreciating the service and facilities, while others feel it falls short of the expected five-star standard, noting issues like AC malfunctions and staff inefficiencies. For business travelers, the hotel offers good conference facilities and a business-friendly environment, though the reliability of the internet connection remains a point of contention.
Overall, Four Points by Sheraton Al Ain is well-regarded for its excellent location, clean and spacious rooms, friendly staff and family-friendly amenities, making it a solid choice for travelers seeking comfort and convenience in Al Ain.
Categories
The rooms at the hotel are often praised for their spaciousness, cleanliness and comfortable beds. Guests appreciate the well-maintained and elegant accommodations, complete with amenities like free gym access, a pool and a jacuzzi. Despite occasional issues with room readiness and maintenance, the overall impression remains positive due to the cleanliness and aesthetic design of the rooms.
Breakfast at the hotel receives commendations for its variety and quality with many guests highlighting the diverse options and excellent service. However, some guests felt the breakfast was underwhelming, citing limited options and high prices as areas for improvement. Similarly, the dining experience garners positive feedback for the food quality with events like Mexican Night adding a unique touch. Room service dining is noted for its reasonable prices, though the overall dinner menu could benefit from more choices and better value for the price.
The hotel's cleanliness stands out with frequent praise for its well-maintained and tidy environment. The common areas, including the pools, jacuzzi, sauna and steam rooms, are kept in excellent condition, contributing to a comfortable and inviting atmosphere.
The staff at Four Points by Sheraton Al Ain receive high praise for their exceptional service and friendliness. Guests frequently mention the helpful and welcoming nature of the team with specific staff members being highlighted for their outstanding service. This positive interaction with the staff significantly enhances the overall guest experience.
Family travelers find the hotel to be a good choice with spacious family suites, additional beds for children and accommodating facilities for kids. The calm and luxurious family-friendly atmosphere, coupled with convenient access to Hili Mall, makes it a favored destination for families despite minor noise concerns.
WiFi service at the hotel offers a mixed experience with some guests reporting good connectivity and others facing challenges with slow speeds and weak connections. The gym is spacious and well-equipped but often crowded, leading to some dissatisfaction. The pool area is generally well-received, appreciated for its cleanliness and size, though it can become noisy and crowded at times.
Reviews on the hotel's five-star status are mixed with many appreciating the service and facilities, while others feel it falls short of the expected five-star standard, noting issues like AC malfunctions and staff inefficiencies. For business travelers, the hotel offers good conference facilities and a business-friendly environment, though the reliability of the internet connection remains a point of contention.
Overall, Four Points by Sheraton Al Ain is well-regarded for its excellent location, clean and spacious rooms, friendly staff and family-friendly amenities, making it a solid choice for travelers seeking comfort and convenience in Al Ain.
Family Friendly Hotel
This hotel is connected to Hili Mall and provides childcare services. It offers a comfortable stay with amenities suitable for families.
Hotel with Swimming Pool
The hotel offers a well-received pool area. The outdoor pool is described as nice, great and excellent by several reviewers and tends to be popular among visitors. Its cleanliness is commendable, as it is cleaned daily and its size and functionality are appreciated.
Heated Pool Outdoor Pool
Hotel with Gym
This hotel offers a gym for guests. It is connected to Hili Mall, providing convenient access to retail outlets.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Tennis Courts
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Four Points by Sheraton Al Ain boasts a prime location that offers guests a serene and quiet environment, ideal for exploring Al Ain city and its surroundings. The hotel is notably adjacent to Hili Mall, providing easy and convenient access to a variety of shops, restaurants and cafes directly through a private entrance. This proximity to the mall is frequently highlighted as a significant advantage, making it simple for guests to meet their needs without venturing far.
Despite minor staffing issues, the hotel's cleanliness, spacious rooms and overall beauty remain prominent features. The area around the hotel is well-maintained and peaceful, adding to the positive experience for visitors. The location is also strategically positioned near various tourist attractions, making it easy for guests to move around and explore the region.
While some guests noted that having a car might be necessary for broader travel, the hotel's connectivity and access to local amenities, including Lulu Market, cafes and other services, add to its convenience. The excellent reception and staff behavior further enhance the guest experience, making Four Points by Sheraton Al Ain a well-regarded choice for visitors to the city.
The breakfast experience at Four Points by Sheraton Al Ain receives mixed reviews, though the positive aspects stand out. Many guests commend the breakfast for its diversity and quality, noting the excellent services provided by the restaurant staff. The spread is often described as varied and delicious with specific mentions of high-quality cheeses and a wide array of food options. Several reviews highlight the breakfast as superb, amazing and wonderful with multiple choices catering to different tastes, including Indian options.
However, the breakfast also faced some criticism. Some found the breakfast underwhelming, describing it as average or even poor with issues such as limited options, cold food and a lack of fresh bread. Another point of contention is the cost with several guests noting that the breakfast price is too high compared to other hotels.
Overall, while a number of guests enjoyed the diverse and delicious breakfast, others felt there is room for improvement, particularly in terms of variety, pricing and freshness.
The Four Points by Sheraton Al Ain generally offers a positive dining experience with guests frequently complimenting the quality of the food. The dinner buffet, while featuring a good variety of dishes, has received mixed reviews regarding its value for price. Events such as Mexican Night add a unique touch to the dining options available. Room service dining stands out for its reasonable pricing and good quality, although some guests have found the in-room food orders less enjoyable. There is a consensus that the hotel restaurant's prices are on the higher side and the evening menu could benefit from more choices. The meals overall are acceptable and sometimes delicious with a particular appreciation for the restaurant’s chefs. However, the limited menu and the poor options for lunch have been points of feedback. For more diversified dining, the nearby mall offers additional options.
Four Points by Sheraton Al Ain offers a mix of spacious, comfortable and well-maintained rooms that guests appreciate for their cleanliness and aesthetic design. Many reviews highlight the rooms' spaciousness and the comfort of the beds. Guests frequently mention the cleanliness and neatness of the accommodations with rooms being cleaned and well-equipped, including features like free gym access, a pool and a jacuzzi.
The large and elegant rooms provide a comfortable stay with some offering beautiful views and balconies. Despite occasional issues like delayed room readiness and missing amenities such as shoe cleaning supplies or bathrobes, the overall impression from guests is positive.
However, there are a few criticisms regarding smaller room sizes, poor air conditioning and occasional unpleasant smells. Some rooms require renovation and maintenance and there have been reports of issues with old furniture, faulty plumbing and broken appliances. Sound insulation also appears to be lacking in some areas and there were a few complaints about noise from the pool reaching the rooms.
On the whole, Four Points by Sheraton Al Ain receives commendations for its cleanliness, spaciousness and helpful staff, making it a solid choice for travelers seeking comfort and convenience in Al Ain.
Guests at Four Points by Sheraton Al Ain have shared varied opinions about the hotel's bedding. The majority of the feedback underscores the comfort of the beds with many reviews praising the beds as comfortable and complimenting the good quality of the bedding. Some guests also highlighted the comfort of the pillows.
However, there are mentions of inconsistent experiences regarding bed sizes and configurations. Several guests noted that rooms with king-size beds were not always available, often resulting in the allocation of two smaller beds pushed together instead. This was a point of dissatisfaction for those who specifically requested king-size beds.
There were also concerns about the quality and cleanliness of some of the bedding with reports of worn-out mattresses, uncomfortable beds, thin bed covers and issues with bed maintenance. Some guests mentioned that the pillows and sheets were not up to the expected standards.
Despite these issues, the rooms were generally described as beautiful and adequately sized, adding a positive aspect to the overall room experience.
The Four Points by Sheraton Al Ain is garnering positive feedback for its commendable standards of cleanliness. Guests frequently highlight the hotel's well-maintained and tidy environment, emphasizing clean rooms, spacious accommodations and immaculate facilities. Every corner of the hotel appears to be exceptionally clean with particular praise for organized and well-kept common areas such as the pools, Jacuzzi, sauna and steam rooms.
Most reviews reflect satisfaction with the overall cleanliness and the staff's dedication to keeping the hotel in top shape. The positive remarks extend to the comfortable, well-equipped rooms that are consistently referenced as neat, clean and comfortable. The attentive staff, friendly service and the peaceful, quiet ambiance of the hotel further contribute to a pleasant stay.
However, some reviews note areas needing improvement, such as better bathroom cleaning and addressing occasional odors or dated furniture. Despite these minor issues, the majority of feedback underscores the hotel's cleanliness and comfortable atmosphere, making it a recommended choice for travelers looking for a serene and spotless place to stay.
At Four Points by Sheraton Al Ain, the hotel staff consistently receive high praise for their exceptional service and welcoming demeanor. Guests frequently describe the team as friendly, cooperative and professional, highlighting their ability to create memorable experiences. Specific employees, such as Ms. Evie and Mohammed from reception, are often mentioned for going above and beyond to assist guests and provide outstanding service. The reception staff, including names like Abdulrahman and Sawan, are particularly commended for their attentiveness, politeness and professionalism.
The warm and hospitable nature of the staff extends from the front desk to housekeeping with many guests appreciating their helpful and accommodating attitude. The staff's responsiveness to requests and their general friendliness contribute significantly to a positive guest experience. Additionally, their eloquence and ability to make guests feel respected and valued are frequently highlighted.
While there are occasional mentions of less favorable interactions, the overall impression is one of a dedicated and compassionate team that works hard to meet and often exceed guest expectations. The combination of efficient service, a respectful approach and a cheerful, accommodating attitude makes the staff at Four Points by Sheraton Al Ain a key asset to the hotel's reputation.
Four Points by Sheraton Al Ain offers a mixed experience when it comes to its WiFi service. While some guests reported very good WiFi and satisfactory internet connectivity in their rooms, others encountered challenges such as slow speeds and weak connections, particularly in the bathrooms and common areas like lifts and play areas. Despite the presence of WiFi throughout the hotel, the network's quality appears inconsistent with some areas experiencing better connectivity than others.
The gym at Four Points by Sheraton Al Ain receives mixed reviews from its guests. On the positive side, it is frequently described as big, spacious and well-equipped with regular sanitization measures in place. Guests appreciate the accessibility and the fact that it is free to use. However, there are also several criticisms with many noting that it is often crowded and noisy, limiting the availability of exercise space for hotel guests. Some guests found the opening and closing times of the sports club to be inconvenient and there were complaints about the maintenance of the sports club's bathrooms. Additionally, the facilities were deemed old and in need of improvement by some visitors.
The Four Points by Sheraton Al Ain features a generally well-received pool area, which seems to be a significant highlight for many guests. The outdoor pool, which is described as nice, great and excellent by several reviewers, tends to be popular among visitors. Its cleanliness is commendable, as it is cleaned daily and its size and functionality are appreciated.
However, the pool area has its downsides. Noise is a common issue, particularly from children and the pool often becomes overcrowded, leading to disturbances for some guests. The pool bar is not always open and there have been instances where the water was cold or the air conditioning in the hallways was weak, making the area less comfortable.
Despite these concerns, many guests have fond memories with children especially keen to return. The proximity to the mall and overall cleanliness contribute positively to the experience, though improvements in managing the crowd and noise levels could enhance the overall enjoyment of the pool area.
Four Points by Sheraton Al Ain stands out as a highly recommended destination for family stays, offering a calm and pleasant experience. With spacious family suites, additional beds for babies and accommodating facilities for kids, it proves to be a suitable choice for families. The hotel features a good play area for children and they can also enjoy the family pool, although some guests noted occasional noise from children playing in the early morning.
Guests appreciated the family-oriented atmosphere, describing the hotel as calm, amazing and luxurious with all the necessary amenities. The convenience of accessing Hili Mall, a family-friendly shopping destination, adds to the hotel's appeal. Overall, Four Points by Sheraton Al Ain provides a joyful and family-friendly environment, making it a great choice for those traveling with children, despite some minor noise concerns.
Four Points by Sheraton Al Ain has received mixed reviews regarding its five-star status. While many guests praised the hotel for resembling five-star service functionality and luxury, others expressed disappointment, claiming it fell short of the expected five-star standard. Service and facilities generally received high marks with guests noting that the amenities, views and overall service were consistent with five-star levels. However, some reviewers felt the price was high for what was offered and highlighted issues such as frequent AC malfunctions, unhelpful staff and inefficiencies at the reception during room cleaning. Despite these occasional shortcomings, some reviews still regarded it as one of the best hotels in the UAE and thanked the hotel for its support.
Four Points by Sheraton Al Ain offers a range of facilities tailored for business travelers, providing an overall business-friendly environment. The hotel's conference rooms are particularly noted for being well-supported for meetings, making them an ideal choice for business trips and work-related visits.
Additionally, guests have commended the quality of the staff, rooms, pool and parking, contributing to a positive business travel experience. Despite some mixed reviews about the internet connection's reliability, the hotel's proximity to the mall is an added convenience for guests.
Overall, the hotel presents good working facilities and services, although it may not always be seen as ideal for all business stays or meetings.
Four Points by Sheraton Al Ain offers a level of accessibility that is generally well-regarded by guests. The hotel features an accessible website, ensuring ease of online navigation and booking. Guests have positively noted the staff's efforts in assisting with accessibility needs, making the overall experience smooth. Valet parking service and general parking services are available, although some reviews indicate that the parking system could use improvements. The location of the hotel is also conveniently noted for its suitability for various visits to Al Ain. Overall, the combination of helpful staff and accessible facilities makes it a favorable option for travelers with disabilities.
The outdoor pool at Four Points by Sheraton Al Ain is frequently praised by guests for its attractive features. The pool is of a good size, allowing plenty of space for swimming and relaxation. Many visitors have noted the friendly staff that contribute to a positive overall experience at the pool area. Despite occasional crowding, the pool is considered great by many for its enjoyable ambiance. However, specifics beyond the term "swimming pool" are sparse in the reviews.
Four Points by Sheraton Al Ain is a luxurious destination that exemplifies true hotel grandeur. Guests repeatedly highlight its five-star comfort and class, describing it as beautiful, calm and luxurious in every sense. The ambiance is refined and the overall experience is undeniably luxurious. While some comments suggest the rooms might lack a bit of opulence, the hotel's luxurious environment and top-tier service maintain its reputation as a five-star, classy place.
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Location
Despite minor staffing issues, the hotel's cleanliness, spacious rooms and overall beauty remain prominent features. The area around the hotel is well-maintained and peaceful, adding to the positive experience for visitors. The location is also strategically positioned near various tourist attractions, making it easy for guests to move around and explore the region.
While some guests noted that having a car might be necessary for broader travel, the hotel's connectivity and access to local amenities, including Lulu Market, cafes and other services, add to its convenience. The excellent reception and staff behavior further enhance the guest experience, making Four Points by Sheraton Al Ain a well-regarded choice for visitors to the city.
Breakfast
However, the breakfast also faced some criticism. Some found the breakfast underwhelming, describing it as average or even poor with issues such as limited options, cold food and a lack of fresh bread. Another point of contention is the cost with several guests noting that the breakfast price is too high compared to other hotels.
Overall, while a number of guests enjoyed the diverse and delicious breakfast, others felt there is room for improvement, particularly in terms of variety, pricing and freshness.
Dinner
Rooms
The large and elegant rooms provide a comfortable stay with some offering beautiful views and balconies. Despite occasional issues like delayed room readiness and missing amenities such as shoe cleaning supplies or bathrobes, the overall impression from guests is positive.
However, there are a few criticisms regarding smaller room sizes, poor air conditioning and occasional unpleasant smells. Some rooms require renovation and maintenance and there have been reports of issues with old furniture, faulty plumbing and broken appliances. Sound insulation also appears to be lacking in some areas and there were a few complaints about noise from the pool reaching the rooms.
On the whole, Four Points by Sheraton Al Ain receives commendations for its cleanliness, spaciousness and helpful staff, making it a solid choice for travelers seeking comfort and convenience in Al Ain.
Beds
However, there are mentions of inconsistent experiences regarding bed sizes and configurations. Several guests noted that rooms with king-size beds were not always available, often resulting in the allocation of two smaller beds pushed together instead. This was a point of dissatisfaction for those who specifically requested king-size beds.
There were also concerns about the quality and cleanliness of some of the bedding with reports of worn-out mattresses, uncomfortable beds, thin bed covers and issues with bed maintenance. Some guests mentioned that the pillows and sheets were not up to the expected standards.
Despite these issues, the rooms were generally described as beautiful and adequately sized, adding a positive aspect to the overall room experience.
Cleanliness
Most reviews reflect satisfaction with the overall cleanliness and the staff's dedication to keeping the hotel in top shape. The positive remarks extend to the comfortable, well-equipped rooms that are consistently referenced as neat, clean and comfortable. The attentive staff, friendly service and the peaceful, quiet ambiance of the hotel further contribute to a pleasant stay.
However, some reviews note areas needing improvement, such as better bathroom cleaning and addressing occasional odors or dated furniture. Despite these minor issues, the majority of feedback underscores the hotel's cleanliness and comfortable atmosphere, making it a recommended choice for travelers looking for a serene and spotless place to stay.
Staff
The warm and hospitable nature of the staff extends from the front desk to housekeeping with many guests appreciating their helpful and accommodating attitude. The staff's responsiveness to requests and their general friendliness contribute significantly to a positive guest experience. Additionally, their eloquence and ability to make guests feel respected and valued are frequently highlighted.
While there are occasional mentions of less favorable interactions, the overall impression is one of a dedicated and compassionate team that works hard to meet and often exceed guest expectations. The combination of efficient service, a respectful approach and a cheerful, accommodating attitude makes the staff at Four Points by Sheraton Al Ain a key asset to the hotel's reputation.
Wi-Fi
Gym
Pool
However, the pool area has its downsides. Noise is a common issue, particularly from children and the pool often becomes overcrowded, leading to disturbances for some guests. The pool bar is not always open and there have been instances where the water was cold or the air conditioning in the hallways was weak, making the area less comfortable.
Despite these concerns, many guests have fond memories with children especially keen to return. The proximity to the mall and overall cleanliness contribute positively to the experience, though improvements in managing the crowd and noise levels could enhance the overall enjoyment of the pool area.
Family
Guests appreciated the family-oriented atmosphere, describing the hotel as calm, amazing and luxurious with all the necessary amenities. The convenience of accessing Hili Mall, a family-friendly shopping destination, adds to the hotel's appeal. Overall, Four Points by Sheraton Al Ain provides a joyful and family-friendly environment, making it a great choice for those traveling with children, despite some minor noise concerns.
5 Star
Business
Additionally, guests have commended the quality of the staff, rooms, pool and parking, contributing to a positive business travel experience. Despite some mixed reviews about the internet connection's reliability, the hotel's proximity to the mall is an added convenience for guests.
Overall, the hotel presents good working facilities and services, although it may not always be seen as ideal for all business stays or meetings.
Accessible
Outdoor Pool
Luxury
Yes, Four Points by Sheraton Al Ain has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Four Points by Sheraton Al Ain.
No, Four Points by Sheraton Al Ain doesn't allow dogs.
No, parking facilities aren't available at Four Points by Sheraton Al Ain.
Yes, Four Points by Sheraton Al Ain has a gym.
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