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Somerset Downtown Al Khobar

Al Khobar , 3082 Al Amir Faisal Ibn Fahd Road - Al Bandariyah District, Al Khobar (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSomerset Downtown Al Khobar is greatly appreciated for its prime location in the bustling yet serene heart of Al Khobar. Situated close to the corniche, commercial shops, supermarkets and vibrant restaurants, it provides both leisure and business travelers with an ideal mix of comfort and convenience. Guests consistently highlight the easy access to various attractions and the hotel’s peaceful atmosphere despite being centrally located. Additionally, the hotel’s proximity to a mosque and the availability of ample parking add to its appeal.

The rooms are another standout feature, praised for their spaciousness, modern design and cleanliness. Equipped with full kitchens, large refrigerators, dishwashers and washing machines, the rooms cater well to both short and extended stays. Families find the living areas and room layouts particularly comfortable. While minor issues like occasional maintenance problems and noise from air conditioners are noted, they are largely overshadowed by the positive feedback about the tidy and luxurious accommodations.

Cleanliness across the hotel is repeatedly commended with guests noting the meticulous maintenance of rooms, common areas and facilities. The clean, modern decor and serene environment contribute to a luxurious and comfortable stay. Staff behavior further enhances the experience with numerous mentions of their friendliness, professionalism and attentiveness. Certain individuals at the reception were specifically lauded for their exceptional service, although a few reviews pointed to inconsistencies in staff training.

Breakfast at Somerset Downtown Al Khobar receives mixed reviews. The buffet is noted for good service and a decent variety, but several guests felt the quality did not match the hotel's luxury standard and criticized the high cost, which was not always clear at booking. The absence of lunch and dinner options, as well as unclear policies around breakfast charges, were also mentioned as areas needing improvement.

The hotel's amenities include a well-maintained and clean outdoor swimming pool, which, despite its small size and limited hours, adds to the resort-like feel. However, the lack of a dedicated children's section and a lifeguard has been pointed out as drawbacks. The free and secure parking facilities garner praise for their spaciousness and convenience, though the navigation to parking entrances could be clearer.

WiFi service is another area with mixed feedback. While some guests found the internet speed satisfactory, others experienced issues with weak or intermittent signals, particularly in rooms, which affected their overall stay.

Overall, Somerset Downtown Al Khobar is highly recommended for its strategic location, excellent room standards and diligent staff, making it a top choice for visitors looking for a blend of comfort and convenience while exploring Al Khobar. Some aspects like breakfast options and WiFi, however, offer room for refinement to enhance the guest experience further.
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Luxury Aparthotel

A serviced apartment property positioned in the luxury segment, offering apartment-style living with hotel services. It provides a high-end residential experience in a downtown location, appealing to those seeking space and amenities.

Aparthotel with Parking

Somerset Downtown Al Khobar offers secure and easily accessible parking. The hotel’s location and parking make it a convenient choice for travelers.

Accessible Aparthotel

Somerset Downtown Al Khobar is wheelchair accessible and has an elevator/lift. All guest rooms and common areas at this apartment hotel are wheelchair-accessible.

Aparthotel with Outdoor Pool

This hotel offers an outdoor pool. Its apartment-style accommodations and central location provide a comfortable and convenient base for exploring the city.

Aparthotel with Swimming Pool

Children's Pool Outdoor Pool

4-Star Aparthotel

Aparthotel with Children's Pool

Room Types

One Bedroom Executive The spacious suite has 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that features a refrigerator, a dishwasher, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit has 1 bed.

One-Bedroom Premier This apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the well-fitted kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The apartment features air conditioning, a washing machine, soundproof walls, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Two-Bedroom Executive This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit has 3 beds.

Two-Bedroom Premier This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Guests can make meals in the kitchen that is equipped with a refrigerator, a dishwasher, kitchenware and a microwave. The apartment provides air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 3 beds.

Three-Bedroom Penthouse Suite This spacious apartment comes with 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit has 4 beds.

Three-Bedroom Premier Penthouse Suite This spacious suite features 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. This air-conditioned suite comes with a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit has 4 beds.

Studio Featuring free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a bidet and a hairdryer. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The spacious air-conditioned studio features a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit has 1 bed.

About Somerset Downtown Al Khobar

License: 10008078

Guest Reviews

8.8

Excellent

Location

Located in the heart of Al Khobar, Somerset Downtown Al Khobar boasts an excellent and strategic location, making it an ideal choice for both leisure and business travelers. Many guests appreciate the hotel's proximity to the corniche, offering picturesque waterfront views and easy access to a lively promenade perfect for leisurely strolls. The convenience of being close to commercial shops, supermarkets, pharmacies and vibrant restaurants and cafes is frequently highlighted, ensuring that guests have everything they need within walking distance.

The downtown area is bustling yet serene, balancing tranquility with accessibility. Being on Pepsi Street, behind a comfortable mosque, further enhances the peaceful atmosphere while still being in a prime location. Guests have also praised the cleanliness and spaciousness of the rooms and suites, noting that the hotel is new and well-maintained with modern furniture and amenities.

Parking is readily available, which is a significant advantage in the busy center of Al Khobar. Overall, the hotel's location, combined with its excellent facilities, cleanliness and friendly staff, makes it a top choice for anyone looking to explore Al Khobar with convenience and comfort.

Breakfast

The breakfast experience at Somerset Downtown Al Khobar has received mixed reviews from guests. On the positive side, many appreciated the good service and the diverse selection available at the breakfast buffet, describing it as excellent and of high quality. Some highlighted the availability of omelets and the overall good variety of dishes.

However, numerous guests felt that the breakfast did not match the hotel’s luxury level, noting that it could benefit from more variety and better food quality. The breakfast dining area was often described as basic and ordinary with some comparing it unfavorably to a school cafeteria setup. Multiple guests pointed out that the food was not always served hot and suggested improvements in the overall dining experience.

A recurring issue was the cost of breakfast, which many found to be high, especially since it was not always included in the room price. Guests were often surprised to learn that breakfast was an additional charge, despite the already high cost of their stay. Some also mentioned unclear policies about breakfast charges, leading to unexpected fees.

Additionally, the option to book rooms with breakfast included was reportedly absent from the hotel’s booking website, causing inconvenience. The lack of other dining options, such as lunch or dinner services, further limited the overall culinary experience.

Overall, while the breakfast at Somerset Downtown Al Khobar shows promise with its variety and good service, there are significant areas for improvement, particularly in terms of value for money, food quality and booking clarity.

Dinner

Somerset Downtown Al Khobar provides a satisfying culinary experience primarily in the form of breakfast, featuring a buffet restaurant that guests appreciate. The Arabic and Indian dishes offered have been positively noted for their quality. However, the property does not offer room service or dedicated dining options for lunch and dinner and there is no on-site restaurant or nearby dining facilities, including at the swimming pool area. Additionally, some guests found the available restaurant service not meeting high expectations and the absence of coffee, tea and lobby services is noted.

Rooms

The rooms at Somerset Downtown Al Khobar have garnered positive feedback for their spaciousness and cleanliness. Guests appreciate the ample size of the apartments, which are described as both comfortable and cozy. Many highlight the modern design and comprehensive furnishings, including fully equipped kitchens with large refrigerators, dishwashers and washing machines. The living areas and lounges provide additional space and comfort, making the accommodations particularly suitable for families. Some guests also note the property's modern decorations and beautiful views from the rooms, enhancing the overall stay experience.

Though some reviews mention the lack of thorough daily cleaning services and occasional maintenance issues like small showers and uncomfortable wardrobes, the majority find the rooms well-maintained and the housekeeping staff responsive. The suites, in particular, are frequently mentioned for their brightness, cleanliness and luxury furniture.

Special mentions include the friendly and professional staff, especially at the reception and the suite layouts that accommodate privacy needs. However, there are occasional mentions of smaller room sizes in certain units and issues with noise from air conditioners. Despite these minor drawbacks, the hotel's excellent location, coupled with its spacious and tidy rooms, make it a recommended choice for both short and extended stays.

Beds

Somerset Downtown Al Khobar features a range of reviews concerning the comfort of its beds. Many guests highlighted the beds as comfortable with phrases such as "good beds," "comfort beds," and "the bed is very comfortable" frequently appearing in the feedback. Guests noted the beds to be clean and the pillows to be particularly well-maintained. Several reviews praised the overall cleanliness and newness of the bedding, describing the beds as super comfy, clean and comfortably fitted.

However, not all experiences were unanimously positive. A few guests reported issues with the cleanliness and comfort of the beds, mentioning instances of bad smells, moist conditions and discomfort leading to back pain. Despite some complaints, the majority of reviews favored comfort, suggesting that Somerset Downtown Al Khobar generally provides a pleasant sleeping experience for its patrons.

Cleanliness

Somerset Downtown Al Khobar is highly praised for its impressive levels of cleanliness and organization. Numerous reviews highlight the hotel as being very clean with clean and modern rooms and a generally high standard of hygiene. The property is noted for its comfort and tranquility, making it suitable for families and children. Guests appreciated the clean and spacious rooms, as well as the well-maintained facilities that include clean kitchens equipped with modern tools.

Many visitors adored the overall cleanliness and calm atmosphere of the hotel. The hotel embodies excellent cleanliness standards with frequent mentions of the clean and tidy environment, new and elegant furniture, as well as the clean and serene corridors. Despite a few isolated negative remarks about room cleanliness and specific issues like unclean towels, these were overwhelmingly outnumbered by positive feedback.

Staff behavior and promptness in addressing cleaning requests also receive commendation, adding to the guest experience. The hotel's meticulous attention to cleanliness organization and modernity ensures a luxurious and comfortable stay, earning high marks for standards of hygiene and overall guest satisfaction.

Staff

The reviews for the staff at Somerset Downtown Al Khobar reveal a generally positive impression of their service. Guests frequently praise the kindness, friendliness and professionalism of the hotel staff, highlighting individuals such as Mr. Abdul Salam, Sister Noura and Brother Ahmed for their exceptional care and attentiveness. The General Manager also received commendations for being pleasant and welcoming.

Visitors appreciated the overall cooperation among employees, from the reception desk to housekeeping and room service. The staff's responsiveness and willingness to assist were noted as strong points, contributing to an efficient and accommodating experience. Specific receptionists like Majida and Abdulaziz were frequently mentioned for their warm welcome and excellent service, demonstrating high professional standards and courteous manners.

Despite the overwhelmingly positive comments, there were a few criticisms. Some guests felt certain staff members needed additional training and mentioned instances of unprofessional behavior or slow service. Issues with specific employees, including security personnel and certain receptionists, were occasionally highlighted, suggesting variability in the quality of guest interactions.

Overall, the staff at Somerset Downtown Al Khobar are largely seen as cooperative, welcoming and professional, significantly enhancing the guest experience despite a few areas needing improvement.

Wi-Fi

Visitors to Somerset Downtown Al Khobar have shared mixed experiences regarding the hotel's WiFi service. While some guests noted that the internet speed and signal quality were issues with the WiFi being slow and intermittent, others mentioned that it worked well. Specifically, some highlighted that the WiFi signal in the rooms was weak or unreliable and in certain cases, there was no WiFi available at all. Additionally, it was pointed out that WiFi was sometimes limited to only one or two devices per flat, despite the flats being able to accommodate more guests. There were also mentions of weak mobile and internet signals in the surrounding area. While there appears to be room for improvement, particularly in extending the WiFi availability and signal strength throughout the building, it seems that some guests did find the WiFi service satisfactory in certain areas.

Pool

The swimming pool at Somerset Downtown Al Khobar has received mixed reviews from guests. Positively, many appreciated the cleanliness and maintenance of the pool with mentions of a well-kept facility and good hygiene standards. The outdoor pool is particularly noted for being heated and the pool area generally adds to the appeal of the hotel.

However, there are some concerns that potential visitors should be aware of. The pool lacks a dedicated section for children, making it less suitable for families. It’s often described as small and, at times, has been closed for maintenance, leading to frustration among guests. Additionally, there appears to be an absence of a lifeguard or pool supervisor, raising safety concerns. The operational hours of the pool are quite strict, open only from 7 am to 7 pm. Overall, while the pool itself is kept in good condition, its size, child-friendliness and operational issues might affect the experience for some guests.

Parking

Somerset Downtown Al Khobar offers a commendable parking experience for its guests. The hotel provides various parking options, including ground, underground and basement parking. There are plenty of free parking spaces under the two-story building, ensuring ample room for guests’ vehicles. The spaces themselves are noted to be spacious, comfortable and adequately sized, which contributes to an overall convenient parking experience.

Security in the parking areas is solid and the hotel's system allows guests to access the underground parking using their room cards, adding an extra layer of convenience and safety. While there are mentions of the parking entrances being somewhat tricky to navigate and the need for clearer directions to the car park, the general consensus is overwhelmingly positive. The hotel excels in availability and quality of parking, making it an excellent choice for travelers driving to the location.

The hotel management's attention to providing good parking facilities is evident from the reviews, highlighting the free parking options and the spaciousness of the available spots. However, it's worth noting a few minor issues, such as narrow entrances and the occasional difficulty in accessing the parking lots, which could be improved for an even better guest experience.

Overall, Somerset Downtown Al Khobar delivers high-quality parking facilities that significantly enhance the comfort and convenience for its guests.

Accessible

The accessibility of Somerset Downtown Al Khobar has garnered positive feedback from guests with disabilities. Many found the hotel easy to access with wheel-chair accessibility and excellent overall accessibility highlighted. The hotel’s location adds to its appeal, being close to the Corniche, shops, restaurants and the center of Al Khobar. Rapidly arriving elevators and nearby orientation guides further enhance the convenience for disabled guests. Additionally, the staff's cooperative nature and the welcoming atmosphere significantly contribute to a positive experience.

However, there are areas that need improvement, particularly the design of rooms designated for special needs, which have been noted as lacking in suitable design. Public zones and facilities such as the spa and pool, which are yet to open, also present challenges. Despite these drawbacks, the positive aspects of the accessibility of the hotel and its advantageous location near the coast and essential services make it a favorable option for guests with disabilities.

Outdoor Pool

Somerset Downtown Al Khobar features a generously sized swimming pool that provides a great view, making it a delightful spot for relaxation. The pool is heated, ensuring comfort for guests at any time. It is worth noting that the pool is well-maintained and clean, contributing to a pleasant experience. However, guests should be aware that the pool closes early at 7 o'clock and there might be occasions when it is closed for maintenance. Additionally, the pool's accessibility is convenient, although there may be times when staff presence at the pool is lacking. Overall, the pool offers a good amenity for visitors looking to unwind.

Yes, Somerset Downtown Al Khobar has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.

No, a spa isn't available at Somerset Downtown Al Khobar.

No, Somerset Downtown Al Khobar doesn't allow dogs.

Yes, parking facilities are available at Somerset Downtown Al Khobar.

No, Somerset Downtown Al Khobar doesn't have a gym.

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