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Summary of reviewsRehana Al-Wurud Suites holds a relatively favorable reputation among travelers, mainly due to its advantageous location and dedicated staff. The hotel is conveniently situated near essential services such as grocery stores, public gardens, supermarkets and local markets, making it easy for guests to run errands. Furthermore, the quiet and clean environment is highly appreciated despite occasional discrepancies in location accuracy and distance from services.
The rooms at Rehana Al-Wurud Suites are noted for their cleanliness and spaciousness, providing ample space for relaxation. Guests frequently commend the overall tidiness and new condition of the rooms and furniture. Nevertheless, the hotel has notable inconsistencies in housekeeping standards. Some kitchens and toilets have reported cleanliness issues, signs of aging and practical inconveniences including leaking air conditioners and broken windows.
Rehana Al-Wurud Suites excels in staff service, receiving high praise for the politeness, respectful attitude and helpfulness of its employees. Reception staff, in particular, are often highlighted for their professionalism and excellent service. Specific individuals like Zahra, Ahoud Malki and Musa are commended for their professionalism and cooperative nature, contributing significantly to the hotel's positive image.
However, the overall cleanliness and maintenance of the hotel raise concerns among guests. Reports of dirty bed sheets, stained pillows and a lack of available towels are frequent with the condition of the furniture described as worn out and very old. This extends to the beds, where mixed reviews have been received about their comfort with many highlighting the need for replacement due to broken and outdated furniture.
In summary, Rehana Al-Wurud Suites offers a convenient and pleasant location with commendable staff services, but there is a pressing need for improved cleanliness and maintenance to ensure a consistently positive guest experience.
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