AC Hotel Alcalá de Henares by Marriott

Alcala de Henares 40.50280700, -3.36577800 , Octavio Paz, 25 (Show on Map)
8.4
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsAC Hotel Alcalá de Henares by Marriott consistently receives high praise from guests in various categories, contributing to an overall positive experience.

The hotel's location is appreciated for its convenience, offering easy access to a nearby shopping center, restaurants and cafés, as well as proximity to the A2 highway, making it suitable for travelers passing through Madrid or attending events at the University of Alcalá. Despite not being centrally located, downtown Alcalá is just a short drive or a manageable 25-minute walk away. With plentiful parking, guests found it easy to leave their cars and explore the surroundings.

Guests frequently commend the cleanliness and service at the hotel. Rooms are noted to be super clean and well-maintained with spotless bathrooms contributing to a comfortable stay. The modern design and spaciousness of the rooms, combined with well-insulated, quiet environments, make for a relaxing atmosphere. Beds with their feather pillows, are particularly praised for their comfort, although there are occasional mentions of inconsistencies in bed conditions. The overall ambiance is elevated by the professionalism and friendliness of the staff, who are often described as efficient, attentive and welcoming.

Breakfast at the AC Hotel Alcalá de Henares by Marriott is highlighted as a significant positive with many guests appreciating the quality and variety of the food. The breakfast service is described as complete and pleasant with options catering to dietary needs such as celiacs. Though some guests felt the buffet could offer more variety, the general sentiment is that the breakfast is a highlight of their stay.

Guests also commend the hotel’s parking facilities. The availability of private, wide parking spaces and free parking directly at the door makes it convenient for those traveling by car. The well-connected location allows easy access to the train station and local attractions, enhancing the overall convenience.

In summary, AC Hotel Alcalá de Henares by Marriott is well-regarded for its convenient location, cleanliness, comfortable rooms, quality breakfast, excellent staff service and ample parking. These aspects collectively contribute to a satisfying and pleasant stay for most visitors.
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Hotel with Parking
This hotel provides self-parking options (with a surcharge) and also offers valet parking services for added convenience. An electric car charging station is available on-site, catering to guests with electric vehicles.

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Room Types
Standard Room, Guest room, 1 Queen This stylish, air-conditioned room features a minibar and a TV with over 20 channels. Measuring 1.5 m x 2 m, the bed features special reading lamps at the head of the bed. The private bathroom comes with a shower, hairdryer and free toiletries. 24-hour room service and Wi-Fi are available for an extra cost.

Superior King Room This stylish, air-conditioned room is larger than the standard room and comes with a king-size bed. It features a minibar, satellite TV, special reading lamps at the head of the bed and a private bathroom with shower and hairdryer. 24-hour room service and Wi-Fi are available for an extra cost.

Standard room, Guest room, 2 Twin/Single Bed(s) Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 2 beds.

Junior King Suite This suite's special feature is the hot tub. Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a bidet. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views.

Guest Reviews
8.4
Very Good
Location
AC Hotel Alcalá de Henares by Marriott boasts a commendable location that appeals to a variety of travelers. Nestled near a shopping center, it provides easy access to shops, restaurants and cafés, ensuring guests' needs are well catered for. Its proximity to the A2 highway makes it particularly convenient for those traveling through Madrid or attending events and conferences at the nearby University of Alcalá.

The hotel is situated in a quiet area, offering a peaceful retreat, yet remains well connected. Parking is notably easy with ample spaces available outside. Although it is not centrally located, downtown Alcalá is just a short drive away. For those who prefer to walk, the center is a manageable 25-minute stroll.

Cleanliness and service are high points with well-insulated rooms that maintain a quiet atmosphere. The staff, including Jorge and Silvia, are noted for their kindness, contributing to an overall comfortable and pleasant stay.

Breakfast
The breakfast at AC Hotel Alcalá de Henares by Marriott receives positive feedback from guests with many highlighting the quality and taste of the food. Descriptions often include phrases such as very good, excellent, tasty and delicious. The breakfast service is also praised for being very complete and pleasant with a rich and hearty offering that includes a variety of options, even some customized for dietary needs such as celiacs. The breakfast setting is noted to be soothing and the dining staff generally attentive, though some guests did find the person in charge to be less welcoming.

However, there are a few areas for improvement noted by guests. Some reviews mention the breakfast buffet as being somewhat lacking in variety and suggest that it could be improved. Despite this, the overall sentiment remains favorable with the breakfast considered a highlight by many staying at the hotel.

Rooms
Visitors to the AC Hotel Alcalá de Henares by Marriott consistently highlight the room accommodations as a strong point of their stay. Guests frequently note the comfort and spaciousness of the rooms, which feature large, clean bathrooms. The modern design adds to the appeal with many appreciative of the quiet and peaceful atmosphere. Beds are particularly praised for their comfort, complemented by feather pillows that ensure a restful night's sleep. Although there are occasional mentions of difficulties with room temperature regulation, the overall consensus is that the rooms are both pleasant and well-maintained. The combination of cleanliness, ample space and modern amenities makes the rooms a top reason for guests to consider returning.

Beds
Guests at AC Hotel Alcalá de Henares by Marriott generally had a positive experience with the beds. Many found the beds to be super comfortable, often highlighting the spaciousness and quality of the rooms. The feather pillows received commendation for their comfort. However, there were a few mentions of beds being in poor condition, described as very used and sunken in, suggesting some inconsistency across different rooms. Despite this, the majority of reviews emphasized the comfort and generally good quality of the bedding with several guests enjoying their restful nights. The overall ambiance of the hotel, combined with its attentive staff and a good breakfast, added to a pleasant stay for most visitors.

Cleanliness
'AC Hotel Alcalá de Henares by Marriott' consistently receives high praise for its impeccable cleanliness. Guests highlight the super clean rooms and spotless bathrooms, contributing to a comfortable stay. The facilities in general maintain a very clean and modern appearance, ensuring a pleasant atmosphere throughout. The rooms are described as very clean and equipped with comfy beds and nice showers. While one review noted a minor issue with the shower cleanliness, the overall impression is one of excellent hygiene standards. Additionally, the hotel offers spacious and comfortable rooms with friendly and efficient staff contributing to a tranquil and pleasant environment. The well-rounded experience is further enhanced by a complete breakfast and the reliable quality typical of AC Hotels, making for an excellent stay.

Staff
Guests of the AC Hotel Alcalá de Henares by Marriott consistently praise the hotel's staff for their friendliness, attentiveness and professionalism. The reception staff, in particular, receive high marks for being both welcoming and extremely helpful. The service provided by the entire team is frequently described as excellent with guests highlighting the super friendly and efficient nature of the employees. Despite a single mention of a lacking empathetic welcome, the overwhelming sentiment is that the staff are lovely, always willing to assist and ensure that guests have a pleasant stay. The attention from both the reception and breakfast staff contributes significantly to the positive experiences noted by the guests.

Parking
The AC Hotel Alcalá de Henares by Marriott receives high marks for its parking facilities, highlighted by guests as being particularly convenient. The hotel’s private and wide parking space offers numerous options, making parking easy and hassle-free. Guests appreciated the availability of free parking directly at the door and around the hotel, which is also conveniently located for those traveling by car. The nearby parking is well-suited for easy access to the train station and other local attractions, enhancing the overall convenience for visitors.


No, AC Hotel Alcalá de Henares by Marriott doesn't have any pool.

No, a spa isn't available at AC Hotel Alcalá de Henares by Marriott.

No, AC Hotel Alcalá de Henares by Marriott doesn't allow dogs.

Yes, parking facilities are available at AC Hotel Alcalá de Henares by Marriott.

Yes, AC Hotel Alcalá de Henares by Marriott has a gym.

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