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Summary of reviewsThe Red Lion Inn & Suites Deschutes River - Bend enjoys a superb location, praised by guests for its convenience and proximity to key attractions, shopping centers and restaurants. Situated right off the freeway, the hotel offers easy access to major highways, making it an ideal base for exploring Bend and its surroundings. The neighborhood is described as quiet yet accessible with easy transit to events, downtown and the scenic Deschutes River.
Breakfast experiences receive mixed feedback, but many guests commend the variety and the inclusion of hot options like waffles, biscuits and gravy, real eggs and bacon. While some appreciate the decent selection, others note the absence of fresh vegetables and fruit, limited choices and occasional quality issues, suggesting room for improvement.
Rooms at the hotel are generally clean and comfortable with many highlighting recent remodeling and modern upgrades. The beds are often described as comfortable, contributing to a good night's sleep. However, room size varies and some guests report issues like noisy heaters, inadequate lighting and outdated décor. Cleanliness is often praised, though inconsistencies in maintenance and occasional cleanliness issues are noted.
The hotel's staff is frequently praised for their friendliness and helpfulness with specific mentions of staff members going above and beyond to assist guests. However, there are occasional reports of lapses in service and less friendly interactions, suggesting the need for consistent customer service training.
The free wifi is noted as a beneficial feature, though some guests experience issues with connectivity and stability. The pool area receives positive remarks for its aesthetic and convenience, although its availability can be inconsistent due to maintenance or seasonal reasons.
Guests find the beds generally comfortable with many praising the quality of sleep. There are, however, some reports of discomfort, noise and outdated bedding. The hotel offers solid three-star service at a reasonable price, making it a suitable choice for budget-conscious travelers. The pet-friendly environment is highly appreciated with facilities catering well to dog owners, despite a few criticisms about the adequacy of dog-walking areas.
Overall, the Red Lion Inn & Suites Deschutes River - Bend offers a convenient and comfortable stay with admirable service, though there are areas for enhancement particularly in room maintenance and breakfast quality.
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