Mercure Alice Springs Resort
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Summary of reviewsMercure Alice Springs Resort receives considerable praise for its prime location, nestled in a peaceful yet central area of Alice Springs. Guests value its proximity to local attractions such as the Todd River walking trail, the Telegraph Station and Olive Pink Botanic Gardens, as well as cafes and supermarkets. The ease of access to these spots, combined with the resort’s quiet ambiance, makes it an ideal choice for relaxation and exploration.
The resort’s facilities also garner positive feedback with guests often highlighting the spacious, comfortable and clean rooms, featuring notably comfortable king-sized beds. Although some minor issues with housekeeping and maintenance are noted, these do not significantly detract from the overall guest experience. The resort’s pool and delightful gardens enhance the property’s appeal, though the unheated pool's water temperature is a common critique.
Breakfast at the resort receives mixed reviews, though many guests commend the ample variety, quality and inclusion of breakfast with the room package, which they feel offers good value for money. The staff, particularly in the breakfast and restaurant areas, are appreciated for their friendliness and helpfulness, despite some minor inconsistencies in service.
Dinner at the on-site restaurant is widely celebrated with guests praising the quality and freshness of dishes, including specialties like Barracuda curry and gluten-free options. Despite some reviews pointing out the high prices and occasionally lukewarm dishes, the general sentiment is positive with many enjoying the tasty meals and efficient, friendly service.
While reviews about cleanliness vary, many guests find their rooms clean and comfortable, appreciating the well-maintained property. Issues with occasional lapses in room service and bathroom cleanliness were noted but did not dominate the feedback.
The staff at Mercure Alice Springs Resort are frequently highlighted for their warmth and helpfulness, contributing significantly to guests’ pleasant stays. Although there were occasional mentions of slower service and less engaging interactions, the overall impression of the staff remains favorable.
The Wi-Fi service at the resort, however, is a point needing improvement with several guests experiencing unstable connectivity, particularly in their rooms.
In summary, Mercure Alice Springs Resort is well-regarded for its excellent location, comfortable rooms, friendly staff and enjoyable dining experiences, making it a favored choice for visitors seeking a blend of tranquility and convenience in Alice Springs.
Categories
The resort’s facilities also garner positive feedback with guests often highlighting the spacious, comfortable and clean rooms, featuring notably comfortable king-sized beds. Although some minor issues with housekeeping and maintenance are noted, these do not significantly detract from the overall guest experience. The resort’s pool and delightful gardens enhance the property’s appeal, though the unheated pool's water temperature is a common critique.
Breakfast at the resort receives mixed reviews, though many guests commend the ample variety, quality and inclusion of breakfast with the room package, which they feel offers good value for money. The staff, particularly in the breakfast and restaurant areas, are appreciated for their friendliness and helpfulness, despite some minor inconsistencies in service.
Dinner at the on-site restaurant is widely celebrated with guests praising the quality and freshness of dishes, including specialties like Barracuda curry and gluten-free options. Despite some reviews pointing out the high prices and occasionally lukewarm dishes, the general sentiment is positive with many enjoying the tasty meals and efficient, friendly service.
While reviews about cleanliness vary, many guests find their rooms clean and comfortable, appreciating the well-maintained property. Issues with occasional lapses in room service and bathroom cleanliness were noted but did not dominate the feedback.
The staff at Mercure Alice Springs Resort are frequently highlighted for their warmth and helpfulness, contributing significantly to guests’ pleasant stays. Although there were occasional mentions of slower service and less engaging interactions, the overall impression of the staff remains favorable.
The Wi-Fi service at the resort, however, is a point needing improvement with several guests experiencing unstable connectivity, particularly in their rooms.
In summary, Mercure Alice Springs Resort is well-regarded for its excellent location, comfortable rooms, friendly staff and enjoyable dining experiences, making it a favored choice for visitors seeking a blend of tranquility and convenience in Alice Springs.
Resort near Golf Courses
The resort is located within 3 km of the Alice Springs Golf Course, which is approximately a 3-minute drive. It lists a golf course (within 3 km) as an available activity.
Resort Taking Steps Towards Sustainability
Holding Ecotourism Australia Sustainable Tourism Certification, this resort is committed to reducing its environmental impact. Initiatives include eliminating single-use dry amenities, using large-format dispensers for toiletries, implementing waste sorting and recycling, and offering refillable water options.
Business Resort
Mercure Alice Springs Resort features fully-equipped indoor event spaces and an experienced events team. It is located near the town center and cultural precinct.
Resort with Outdoor Pool
The centerpiece of this resort is a stunning outdoor swimming pool featuring a water fountain, perfect for cooling off. Guests can also enjoy the convenience of a poolside bar offering a range of beverages and snacks.
Family Friendly Resort
Resort with Swimming Pool
Outdoor Pool
Accessible Resort
Resort with Gym
4-Star Resort
Guest Reviews
Mercure Alice Springs Resort enjoys glowing praise for its prime location. Visitors consistently highlight its proximity to the town center, highlighting convenient walking access to cafes, supermarkets and local attractions such as the Todd River walking trail and the Telegraph Station. The hotel is set in a peaceful yet central spot, ideal for both relaxation and exploration. Guests appreciate the ease of access to Olive Pink Botanic Gardens and find the quiet setting appealing despite being near the heart of Alice Springs.
The resort’s advantageous location is coupled with positive remarks on facilities, including a spotless pool, spacious and comfortable rooms and delightful gardens. The presence of helpful and friendly staff enhances the overall experience. On-site amenities receive commendation as well, particularly the restaurant, which is noted for its excellent food.
The feedback underscores a perfect blend of tranquility, convenience and accessibility, making Mercure Alice Springs Resort a favored choice for both relaxation and adventure.
Mercure Alice Springs Resort has garnered mixed reviews regarding its breakfast offerings. Many guests have praised the breakfast for its extensive range of food options, noting that it is well-cooked and delicious. A notable highlight is the inclusion of breakfast with the room package, which several visitors found to be good value for money. The buffet breakfast, in particular, drew commendations for being plentiful, diverse and tasty with some even deeming it the best they've ever had at a hotel. Diners also appreciated the friendly and helpful staff, as well as the accommodating chefs who contributed to a pleasant dining experience.
However, not all feedback was glowing. Some patrons criticized the breakfast for being expensive, poor in quality and lacking in warmth and taste. A few guests felt that the value-for-money was inadequate given the $35 per person charge. Complaints also included poor signage, limited options and subpar coffee. Despite these criticisms, the general sentiment leaned positive with many guests enjoying their meals, especially when breakfast was included in their stay.
The dinner experience at Mercure Alice Springs Resort's restaurant receives high praise for its excellent and tasty food with many guests noting the quality and fresh ingredients, especially the fruit and vegetables. The wide array of delicious dishes, including specialties like the Barracuda curry and prawn Penang curry, stands out as exceptional. Furthermore, guests appreciated the gluten-free options and found some meals, such as the lamb backstrap, to be particularly noteworthy.
The restaurant is also described as a great spot for an evening meal with the bar complementing the dining experience. While the food is often commended for its quality, several reviews mention that the prices can be on the higher side. Despite this, many guests feel that the combination of tasty meals and the engaging, friendly service from the restaurant staff makes for an enjoyable dining experience.
Overall, the restaurant at Mercure Alice Springs Resort is a highlight for many visitors, offering a combination of excellent food and excellent service, even though some felt certain dishes arrived just warm rather than hot. The positive dining experiences are frequently noted as being complemented by the efficiency and friendliness of the staff, making it a recommended choice for a fulfilling meal during a stay.
Mercure Alice Springs Resort boasts updated rooms that are characteristically spacious, clean and very comfortable. Guests consistently applaud the large, well-designed rooms that are not only neat and tidy but also offer a pleasant modern feel. Many have mentioned the king-sized beds as particularly comfortable, contributing positively to their restful stay. The hotel's location adds to its appeal, being conveniently close to shops, the airport and local attractions.
The staff, particularly noted for their friendliness and efficiency, enhance the overall experience, addressing guest needs with prompt service. However, some minor issues have been reported, such as occasional lapses in room service and certain maintenance concerns. Despite these isolated problems, the majority of reviews emphasize the comfort and quietness of the rooms, complemented by functional amenities such as good air conditioning, heating and well-supplied facilities.
Overall, the rooms at Mercure Alice Springs Resort are highly regarded for their size and comfort, making it a solid choice for visitors looking to stay close to the heart of Alice Springs while enjoying a tranquil and accommodating environment.
Mercure Alice Springs Resort offers a generally positive bedding experience based on guest feedback. Many visitors highlight the comfort of the beds, describing them as comfy, super comfy and incredibly comfortable. The spacious rooms often feature large king-sized beds, which are appreciated for providing restful sleep and relaxation. Guests frequently mention the stylish decor and the good size of the rooms, which enhance the overall comfort. While there are occasional remarks about beds being a touch firm or slightly uncomfortable, the predominant consensus is that the beds are quite comfortable and seem to be relatively new. The hotel also ensures bedding quality is up to standard, contributing to guests' overall satisfaction. However, a few noted that beds roll around due to not being secured to the ground and some found the pillows less comfortable. Despite these minor issues, the majority of guests appear pleased with the comfortable bedding and room quality at Mercure Alice Springs Resort.
Mercure Alice Springs Resort appears to offer a mix of experiences when it comes to cleanliness. Many guests have highlighted that the rooms were super clean and comfortable with housekeeping frequently praised for doing an excellent job. The property itself was often described as well-maintained and equipped with nice amenities, contributing to an overall pleasant stay.
However, several reviews pointed out issues with the cleanliness, especially in the bathrooms, which seemed to be a recurring concern. Complaints included hair in the bathroom, mold, dirty pools and bathrooms being filthy with previous guests' remnants still present. Some rooms were found with dirty cutlery, old food and drink stains on cups and large stains on the carpets. Additionally, several guests noted that housekeeping could be inconsistent with some rooms not made up or cleaned properly upon arrival or during the stay.
The overall sentiment suggests that while the hotel has the potential to provide a clean and comfortable stay, there are areas, particularly related to bathroom upkeep and occasionally delayed housekeeping, that require more attention to detail.
The Mercure Alice Springs Resort has received numerous commendations for its staff, frequently highlighted for their friendliness and helpfulness. Guests appreciated the warm reception, noting that the receptionists and various young personnel consistently provided great service and were particularly attentive. Specific mentions include the enthusiastic assistance from a Korean staff member and the overall amiability encountered throughout the resort.
While the general tone is positive with many describing the staff as lovely, sweet and welcoming, there were occasional instances where service could have been faster and not all staff members were equally engaging. The restaurant staff, although efficient, did not always match the warmth seen elsewhere in the resort. Some new and inexperienced staff members occasionally struggled with communication and service efficiency.
Despite a few hiccups, which included some staff appearing off-hand or uninterested and instances of management addressing staff issues publicly, the prevailing sentiment remains favorable. Guests often highlighted the polite demeanor and the diligent, smiling faces of the staff, contributing significantly to their pleasant stay.
Guests at Mercure Alice Springs Resort have noted mixed experiences with the hotel's Wi-Fi. While some found the Wi-Fi to be good and without issues in common areas such as hallways and the hotel building, others experienced poor and unstable internet connectivity, particularly within their rooms. Several reviews specifically mentioned that the internet connection needs improvement. Overall, although some visitors had satisfactory experiences, the inconsistency in the Wi-Fi service is a point that requires attention.
Travelers visiting Mercure Alice Springs Resort frequently praise the hotel's pool area for its inviting atmosphere and refreshing qualities. Many guests highlight the pool as a great spot to cool down, particularly in the heat and appreciate the convenience of nearby sun beds, shaded tables and the adjacent restaurant, which adds to the relaxing ambiance. The pool is described as a lovely and refreshing feature, making it an enjoyable place for both adults and kids to spend a leisurely day.
However, a consistent point of contention is the pool water temperature. Several visitors have noted that the pool is unheated, rendering it too cold for comfortable swimming, especially during winter and even on some days when temperatures are quite high. Despite this drawback, the pool area remains a celebrated feature of the resort with many finding it a pleasant and tranquil place to relax.
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Location
The resort’s advantageous location is coupled with positive remarks on facilities, including a spotless pool, spacious and comfortable rooms and delightful gardens. The presence of helpful and friendly staff enhances the overall experience. On-site amenities receive commendation as well, particularly the restaurant, which is noted for its excellent food.
The feedback underscores a perfect blend of tranquility, convenience and accessibility, making Mercure Alice Springs Resort a favored choice for both relaxation and adventure.
Breakfast
However, not all feedback was glowing. Some patrons criticized the breakfast for being expensive, poor in quality and lacking in warmth and taste. A few guests felt that the value-for-money was inadequate given the $35 per person charge. Complaints also included poor signage, limited options and subpar coffee. Despite these criticisms, the general sentiment leaned positive with many guests enjoying their meals, especially when breakfast was included in their stay.
Dinner
The restaurant is also described as a great spot for an evening meal with the bar complementing the dining experience. While the food is often commended for its quality, several reviews mention that the prices can be on the higher side. Despite this, many guests feel that the combination of tasty meals and the engaging, friendly service from the restaurant staff makes for an enjoyable dining experience.
Overall, the restaurant at Mercure Alice Springs Resort is a highlight for many visitors, offering a combination of excellent food and excellent service, even though some felt certain dishes arrived just warm rather than hot. The positive dining experiences are frequently noted as being complemented by the efficiency and friendliness of the staff, making it a recommended choice for a fulfilling meal during a stay.
Rooms
The staff, particularly noted for their friendliness and efficiency, enhance the overall experience, addressing guest needs with prompt service. However, some minor issues have been reported, such as occasional lapses in room service and certain maintenance concerns. Despite these isolated problems, the majority of reviews emphasize the comfort and quietness of the rooms, complemented by functional amenities such as good air conditioning, heating and well-supplied facilities.
Overall, the rooms at Mercure Alice Springs Resort are highly regarded for their size and comfort, making it a solid choice for visitors looking to stay close to the heart of Alice Springs while enjoying a tranquil and accommodating environment.
Beds
Cleanliness
However, several reviews pointed out issues with the cleanliness, especially in the bathrooms, which seemed to be a recurring concern. Complaints included hair in the bathroom, mold, dirty pools and bathrooms being filthy with previous guests' remnants still present. Some rooms were found with dirty cutlery, old food and drink stains on cups and large stains on the carpets. Additionally, several guests noted that housekeeping could be inconsistent with some rooms not made up or cleaned properly upon arrival or during the stay.
The overall sentiment suggests that while the hotel has the potential to provide a clean and comfortable stay, there are areas, particularly related to bathroom upkeep and occasionally delayed housekeeping, that require more attention to detail.
Staff
While the general tone is positive with many describing the staff as lovely, sweet and welcoming, there were occasional instances where service could have been faster and not all staff members were equally engaging. The restaurant staff, although efficient, did not always match the warmth seen elsewhere in the resort. Some new and inexperienced staff members occasionally struggled with communication and service efficiency.
Despite a few hiccups, which included some staff appearing off-hand or uninterested and instances of management addressing staff issues publicly, the prevailing sentiment remains favorable. Guests often highlighted the polite demeanor and the diligent, smiling faces of the staff, contributing significantly to their pleasant stay.
Wi-Fi
Pool
However, a consistent point of contention is the pool water temperature. Several visitors have noted that the pool is unheated, rendering it too cold for comfortable swimming, especially during winter and even on some days when temperatures are quite high. Despite this drawback, the pool area remains a celebrated feature of the resort with many finding it a pleasant and tranquil place to relax.
Yes, Mercure Alice Springs Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Alice Springs Resort.
No, Mercure Alice Springs Resort doesn't allow dogs.
No, parking facilities aren't available at Mercure Alice Springs Resort.
Yes, Mercure Alice Springs Resort has a gym.
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