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Summary of reviewsBest Inn & Suites is celebrated for its prime location offering easy access to popular attractions like Knott’s Berry Farm, Knott’s Soak City, and Disneyland. This convenience appeals to both families and solo travelers seeking proximity to theme parks, restaurants, and shopping centers. The hotel's strategic positioning combined with the friendly and helpful staff creates an inviting atmosphere for various types of guests, enhancing the overall experience.
The accommodations, particularly the family suites, are appreciated for their spaciousness and comfort, offering multiple beds and mini kitchenettes that cater to larger groups. This family-friendly ambiance is complemented by clean and comfortable beds which are often highlighted by guests as a standout feature, providing respite after exploring nearby attractions. The heated pool further enhances the family-friendly experience, described as clean and warm, providing enjoyment for both adults and children.
Despite its worn exterior, Best Inn & Suites maintains a reputation for cleanliness, backed by attentive housekeeping staff who ensure daily maintenance. Positive interactions with staff like Lisa and Bupaul contribute to the hotel's welcoming environment, with the team consistently praised for their kindness and professionalism in accommodating guests' needs and concerns. This warmth and efficiency in service noticeably improve guest satisfaction.
While the hotel may not impress with luxurious offerings, it presents solid value for budget-conscious travelers due to its functional and clean accommodations. The provision of complimentary Wi-Fi and free parking adds practicality to its offerings, reinforcing its suitability for those who prioritize affordability.
Despite noted disappointments regarding the absence of advertised complimentary breakfast and occasional maintenance issues, Best Inn & Suites delivers a satisfying experience for many guests. Its appeal lies in simplicity and functionality, making it an attractive option for families and travelers seeking convenience, comfort, and value in their accommodations. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Queen Room with Two Queen BedsOffering a welcome basket, this air-conditioned room features free Wi-Fi, a flat-screen cable/satellite TV, a microwave, a refrigerator and a coffee maker.
This room can accommodate a maximum of 4 guests.
Minisuite with Two Queen BedsOffering a welcome basket, this air-conditioned suite features free Wi-Fi, a flat-screen cable/satellite TV, a microwave, a refrigerator and a coffee maker. A mini-bar is available.
This room can accommodate a maximum of 4 guests.
Deluxe Double RoomOffering free WiFi, this room provides a flat-screen satellite TV, coffee-making facilities and free toiletries in the en suite bathroom. A petite refrigerator and coffee machine are also provided.
Family SuiteOffering free WiFi and free breakfast, this room provides a flat-screen satellite TV, coffee-making facilities and free toiletries in the en suite bathroom. A petite refrigerator and coffee machine are also provided.
This room can accommodate a maximum of 6 guests.
Family Suite - Bunk SeparateThe family room offers air conditioning and a safe deposit box, as well as a private bathroom featuring a bath. This family room provides a flat-screen TV. The unit offers 3 beds.
Guest Reviews
6.6
Rated
Location
Tucked in a prime location, Best Inn & Suites offers unrivaled convenience for visitors keen on exploring the area's popular attractions. Situated directly across the street from Knott’s Berry Farm and Knott’s Soak City, guests can easily walk to these entertainment hotspots without the hassle of parking. The hotel is also a short drive from Disneyland, making it a strategic choice for park enthusiasts. Beyond the proximity to theme parks, the hotel benefits from its closeness to a wide array of restaurants, shopping centers, and essential stores like Walgreens, ensuring that guests can access everything they need within minutes. The friendly and helpful staff enhance the experience, adding to the overall appeal of this well-located establishment. Whether the visit is for leisure or a business meeting, the excellent location provides a convenient base, making it a favored choice for both families and solo travelers seeking ease of access to surrounding attractions.
Breakfast
Visitors to Best Inn & Suites have noted a significant disappointment regarding the breakfast offering. Many guests expected a complimentary breakfast, as it was advertised in their booking details or on the hotel's website. However, upon arrival, guests found that breakfast was not available, reportedly due to changes implemented during the COVID-19 pandemic. Although some travelers hoped for a return of a continental breakfast option, it seems this amenity has been discontinued for an extended period. As such, potential guests should be aware of this discrepancy to better manage expectations, as the hotel's advertisements suggesting an available breakfast have not yet been updated to reflect the current reality of their offerings.
Rooms
Best Inn & Suites offers a mix of experiences when it comes to room accommodations. Many guests appreciate the spaciousness of the rooms, especially the family suites that comfortably fit larger groups. The addition of cozy features such as bunk beds, mini kitchenettes with essentials, and adequate family-sized spaces enhance the value for families traveling together. Comfort is consistently highlighted, with guests frequently noting the comfort of the beds and the presence of basic amenities like microwaves and mini refrigerators.
However, there are several aspects that suggest the need for improvements. While some guests find their rooms clean and well-maintained, others report issues with cleanliness, from ingrained dirt in the carpets to unclean bathrooms. Maintenance and updates appear to be recurring concerns, as guests mention outdated furnishings, unpleasant smells, and occasional plumbing issues. Some rooms have been described as showing signs of wear, such as dirty walls and malfunctioning locks. Pest issues, including sightings of cockroaches and insects, have also been cited by several guests, indicating a need for more meticulous housekeeping and pest control.
The encounters with the hotel staff are largely positive, with guests appreciating kind and helpful service, which compensates, to some extent, for the deficiencies in the room conditions. Positioned as a budget-friendly option in a quiet area, Best Inn & Suites seems to offer satisfactory accommodations for those seeking spacious rooms at a reasonable price, provided that expectations regarding luxury and modernity are managed.
Beds
Best Inn & Suites offers a mixed experience when it comes to its beds, with a substantial number of guests highlighting comfort as a standout feature. Many visitors appreciated the clean and comfy beds, noting them as a welcome respite after a long day of activities. Families, in particular, can find suitable accommodation with options like the Family Suite, which includes two queen beds and a bunk bed, catering well to groups traveling together.
While several guests described the beds as very comfortable, some reviewers found the mattresses to be on the softer side, which occasionally led to a less stable sleep experience for a few. On the positive side, beds at Best Inn & Suites were frequently cited as more comfortable compared to other nearby hotels, such as Knotts hotel. Guests also praised the quality of pillows, contributing to an overall comfortable sleep setting.
However, challenges remain with inconsistently comfortable mattresses, with some guests noting them as old or lumpy, highlighting the need for updates. The cleanliness of bedding received mixed feedback, with occasional remarks on stains, which may be worth considering for discerning travelers. Consequently, while Best Inn & Suites provides many guests with satisfying sleep arrangements, the experience can vary depending on the specific room or suite.
Cleanliness
Best Inn & Suites maintains a reputation for delivering consistently clean accommodations that many guests appreciate during their stay. Numerous reviews highlight the hotel's cleanliness, which is complemented by the presence of kind and attentive housekeeping staff who ensure rooms are maintained daily. Guests frequently note that their rooms and bathrooms were very clean, often commenting on the comfortable linens. Despite its worn exterior and interior, the property is described as being cleaner than one might expect. The pool, moreover, is cited as being clean and warm, adding to the overall positive experience for visitors.
Notably, the hotel’s location is considered convenient, providing easy access to nearby food and store options, which adds a layer of practicality for those staying in the area. The quiet atmosphere further contributes to the restful experience, enhancing the appeal of the hotel for guests seeking peace during their travels. Friendly staff at check-in and check-out rounds off the experience, providing a welcoming environment for visitors. However, the praises of cleanliness are mixed with critical comments about outdated furniture and maintenance issues, suggesting that while the cleaning team does a commendable job, there might be underlying structural challenges the hotel faces.
Staff
Visitors to Best Inn & Suites are consistently greeted by exceptionally friendly and welcoming staff members. From the front desk to housekeeping, the personnel demonstrate remarkable kindness and willingness to assist guests throughout their stay. The interactions are consistently described as polite, accommodating, and professional. Noteworthy mentions include individuals like Lisa and Bupaul at reception, who have been singled out for their exceptional service and helpful demeanor.
Guests can expect smooth interactions, whether checking in or discussing room needs, as the staff routinely accommodate requests and respond proactively to concerns. The front desk, in particular, is praised for its knowledgeable team, ensuring a seamless experience from arrival to departure. Even specific scenarios like fixing appliances are handled quickly and with a helpful attitude, contributing to the overall positive impression of the hotel’s service.
While most reviews highlight the warmth and professionalism of the team, a couple of instances mention less satisfactory interactions. However, these appear to be isolated experiences rather than reflective of the general service level. Guests overwhelmingly report leaving with satisfaction, appreciating the superb service that enhances their stay at Best Inn & Suites.
Wi-Fi
Travelers visiting Best Inn & Suites can expect complimentary Wi-Fi service as part of their stay. Despite occasional issues reported with the connectivity, many guests have found the wifi to be functional during their visit. The provision of free internet access in such accommodations can be a valuable amenity, allowing for seamless connectivity for planning, communication, or leisure. Alongside this, guests can also enjoy free parking, further enhancing the convenience and value offered by the hotel.
Pool
The pool at Best Inn & Suites receives predominantly positive feedback from guests, highlighting it as a key feature of the hotel. Notably, the pool is heated, which is appreciated by both adults and children, ensuring a pleasant swim even on cooler evenings and during the summer months. Guests frequently describe the pool as clean, warm, and inviting, with many families noting it as a favorite amenity for their kids. Despite some comments about the pool's smaller size and occasional issues with poolside furnishings, the overall cleanliness and comfort provided by the heated water contribute to a delightful swimming experience. The pool is often described as a lovely and refreshing spot, making it a great choice for families seeking relaxation and enjoyment during their stay.
Family
Best Inn & Suites offers a range of family-friendly accommodations that are highly praised by guests. The spacious family suites are designed to comfortably house large families, featuring multiple beds including bunk beds, which are a hit among kids. Many reviews highlight the suitability of the hotel for families, with guests mentioning rooms that can accommodate five to seven people with ease.
The hotel is noted for being particularly accommodating, offering family suites with kitchenettes and heated pools for the children's enjoyment. Its proximity to popular attractions such as Knotts Berry Farm and Disneyland, along with an array of dining options nearby, make it a convenient choice for family vacations. Additionally, the helpful and friendly staff enhance the overall experience, contributing to a pleasant stay for families seeking comfort and convenience. Overall, Best Inn & Suites serves as a great base for a family getaway, providing adequate accommodations and a welcoming atmosphere.
3 Star
Best Inn & Suites offers a solid experience for travelers seeking budget-friendly accommodations. While the hotel may not dazzle with luxury, it is clear that it doesn't pretend to be more than it is. Despite its three-star rating and some signs of neglect, guests frequently commend the hotel for providing great value for the price. The location is noted as particularly convenient, adding to the overall appeal for those who prioritize affordability and functionality in their lodging. The rooms, while simple, are described as clean and surprisingly spacious, making it an attractive option for families and budget-conscious travelers. For those who place affordability at the forefront, Best Inn & Suites emerges as an excellent choice, delivering a clean and efficient stay without breaking the bank.
Yes, Best Inn & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Inn & Suites.
No, Best Inn & Suites doesn't allow dogs.
No, parking facilities aren't available at Best Inn & Suites.