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Summary of reviewsHotel & Aparthotel Cosmos in Andorra la Vella is highly regarded for its prime location in the city center, granting guests easy access to various attractions, shopping streets and dining venues. The hotel's proximity to commercial areas and pedestrian streets makes it an ideal choice for those looking to explore without needing transportation. Furthermore, its quiet atmosphere, despite being near the city's hustle and bustle, offers a peaceful retreat. The rooms are often praised for their cleanliness, spaciousness and comfort, making them particularly suitable for families and groups.
Breakfast at the hotel receives consistent accolades for its extensive, high-quality buffet, providing a range of options that cater to various dietary preferences, including vegan choices. Guests frequently describe it as superb and a great value, kick-starting their day with satisfaction.
Though dinner reviews are mixed, many appreciate the well-prepared and tasty dishes, comparing them to comforting home-cooked meals. However, some note a lack of variety and higher prices during special occasions, leading some guests to prefer dining out.
Cleanliness is another strong point with many reviews commending the spotless rooms and communal areas. The diligent housekeeping staff contribute significantly to maintaining a clean and comfortable environment.
The hotel staff are frequently highlighted for their exceptional service, friendliness and attentiveness. The reception team, in particular, is praised for their accommodating nature and multilingual skills, ensuring a pleasant and welcoming stay.
While the WiFi receives mixed reviews with some guests experiencing robust connectivity in common areas but not in rooms, the overall sentiment towards the hotel's internet service remains moderate.
The hotel's pool facilities, including indoor and outdoor options, are appreciated for their cleanliness and enjoyment, especially by children. However, the inconvenience of the pools being located about 600 meters from the main hotel detracts from their appeal for some guests.
Parking at the hotel presents challenges with limited availability and high costs being common complaints. Despite these issues, the convenience of parking when available is noted positively.
Hotel & Aparthotel Cosmos stands out as a family-friendly destination, offering spacious and well-equipped accommodations suitable for large families. Its location, amenities and overall value for money further enhance its appeal, making it a top choice for visitors seeking comfort and convenience in Andorra la Vella. Show more
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Hotel near Ski Resorts
Situated in Escaldes, this property is listed as a ski hotel option for visitors to the Andorra la Vella region.
Family Friendly Hotel
Mentioned as a family-friendly hotel with good reviews, this property provides accommodation and services suitable for families. It is a reliable choice for those planning a trip to Andorra with children.
Hotel with Parking
This property offers parking facilities and is located in Escaldes - Engordany.
Cheap Hotel
This aparthotel offers both hotel rooms and apartments, providing flexibility for budget travelers. It is located in Escaldes-Engordany.
3-Star Hotel
This hotel offers facilities and services that align well with its 3-star rating, providing good, well-maintained general facilities and comfortable accommodations. Guests have noted an unexpected level of service and a very good quality-price ratio.
Hotel with Heated Pool
The hotel offers a well-regarded heated pool with direct access for guests. The comfortable temperature and cleanliness of the thermal pool are highly appreciated.
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Room Types
Twin RoomThis room has satellite TV and a private bathroom.
Triple Room with TerraceThis twin room features parquet floors.
Standard Double RoomThis double room features a satellite TV.
Standard Family Room - 2 rooms Rooms are 24 square metres.
Deluxe Family RoomThe family room features a private bathroom equipped with a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 2 beds.
Deluxe Family RoomThis family room features modern décor, and a seating area with a sofa and a flat-screen TV. The bathroom comes with bath or shower.
Superior One-Bedroom ApartmentThis air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower. The kitchen has a refrigerator, kitchenware and a microwave. The apartment features a tea and coffee maker, a seating area, a dining area, a flat-screen TV with satellite channels, as well as city views. The unit has 3 beds.
Deluxe Family RoomThis family room features modern décor, and a seating area with a sofa and a flat-screen TV. The bathroom comes with bath or shower.
Family RoomThis family room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit offers 2 beds.
One Bedroom Apartment - 1 or 2 bedsThis apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath. Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The apartment features a TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as city views.
Deluxe Family RoomThe family room features parquet floors, heating, as well as a private bathroom boasting a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Location
Hotel & Aparthotel Cosmos in Andorra la Vella receives high praise for its prime location. Guests repeatedly highlight that the hotel is ideally situated in the city center, offering easy walking access to a range of attractions, including the main shopping street, Caldea thermal spa, restaurants and cafes. The hotel's proximity to the commercial area and pedestrian street makes it a convenient choice for those eager to explore shops and dining venues without the need for transportation. Feedback also underlines the convenience of nearby parking options and the overall cleanliness and comfort of the rooms, which are described as spacious and well-equipped. Moreover, its strategic location offers a quiet atmosphere while still being just a stone's throw away from the central hustle and bustle. For families and those on ski trips, the hotel's position allows for straightforward access to ski slopes and other recreational activities. In summary, Hotel & Aparthotel Cosmos is celebrated for its exceptional location, making it a top choice for visitors seeking both convenience and comfort in Andorra la Vella.
Breakfast
Hotel & Aparthotel Cosmos consistently receives praise for its breakfast offerings. Guests often describe the breakfast as very good with many highlighting the extensive variety and quality of the buffet. Words like "superb," "fantastic," and "amazing" frequently appear in reviews, illustrating a high level of satisfaction among visitors. The buffet is noted for being diverse and complete, offering a range of options that cater to different tastes, including sweet, savory and even vegan choices. Although there are occasional mentions of limited variety or room for improvement, the overall consensus is that the breakfast provides good value for money. Guests appreciate the hearty, well-maintained and delicious spreads which help them start the day on a positive note. The breakfast experience at Hotel & Aparthotel Cosmos is a highlight for many, making it a favorable aspect of their stay.
Dinner
Hotel & Aparthotel Cosmos offers a dining experience that has received mixed reviews from its guests with a notable emphasis on the quality and preparation of the meals. Many guests found the dinner to be delicious and well-prepared, praising the good value offered, particularly during special occasions like New Year's Eve, where the effort and dedication of the staff were appreciated.
Dinner is typically served buffet style and while the quality of the food is generally well-regarded with descriptions of it being tasty and comparable to a comforting meal at a grandmother’s house, there is a recurrent critique regarding the lack of variety in the menu. Many reviews indicate that the dinner buffet can be repetitive and limited in choices, which may not cater well to picky eaters or those looking for a more diversified selection.
Despite the limited variety, there are positive notes about the dinner and breakfast buffet being abundant and generally good, making it worthwhile for guests who appreciate a hearty meal without expecting extensive options. However, some guests felt that the price did not always match the quality, especially for special occasions like Christmas Eve which were considered expensive given the limited offerings.
Additionally, drinks are not included in the dinner price and water must be purchased separately, which some guests found to be an inconvenience. While many enjoyed their evening meals, others found it preferable to dine at nearby restaurants or use food delivery services for a more satisfying experience.
Overall, dining at Hotel & Aparthotel Cosmos is a mixed bag with commendable aspects in terms of taste and preparation, but with significant room for improvement in terms of variety and value for money.
Rooms
At Hotel & Aparthotel Cosmos, guests have consistently appreciated the spaciousness and comfort of the rooms. Many reviews highlighted the large, clean and well-equipped rooms, which cater well to families and groups. Several guests noted that the suites and apartments are particularly roomy, offering plenty of space to relax and unwind.
Comfort is a key feature with numerous mentions of comfortable beds and well-maintained, modern furnishings. The modern decor and new furniture in many rooms have been well-received, adding to the overall pleasant ambiance.
Cleanliness is another recurring theme in the reviews with guests frequently commending the housekeeping staff for their diligent service. Despite some minor criticisms regarding outdated or basic bathrooms and a few rooms lacking air conditioning, the overall cleanliness and maintenance of the rooms remain strong points.
Specific amenities like functioning kitchens, large balconies and separate living spaces have been appreciated by those staying in apartments. Noise insulation appears adequate, contributing to a quiet and restful environment.
Location benefits are also noted with the hotel’s proximity to local attractions and facilities adding to its appeal. Despite a few remarks about rooms being a bit dark or in need of updates, the general sentiment towards the room quality and comfort at Hotel & Aparthotel Cosmos is highly positive.
Beds
The reviews for the beds at Hotel & Aparthotel Cosmos offer a varied yet predominantly positive picture. Many guests praised the beds as comfortable with several noting the convenience of large and spacious sleeping arrangements. The king-size and large double beds received particular acclaim for their comfort and size. Memory foam pillows and clean bedding were also highlighted for contributing to a pleasant sleep experience.
However, not all experiences were uniform; some guests found the mattresses either too hard or too soft, leading to reports of discomfort. A common complaint was the noise and discomfort of sofa beds and extra beds with some finding them saggy or too soft to rest well. In a few cases, the mattresses appeared old or sunken, which detracted from sleep quality.
Pillows also garnered mixed feedback with some guests finding them too hard or too thin, though memory foam variants received positive mentions. Despite these issues, the general consensus leans towards a comfortable stay with spacious and mostly comfortable bedding options.
Cleanliness
Hotel & Aparthotel Cosmos receives generally positive feedback regarding its cleanliness. Guests frequently highlight the spotless nature of the rooms and communal areas, describing them as very clean, fresh and well-maintained. The daily room cleaning service is appreciated for ensuring that spaces remain tidy and comfortable throughout their stay. In particular, many reviews mention the thorough cleanliness of the bathrooms and the freshness of the linens, contributing to an overall sense of well-being.
However, the hotel does encounter occasional criticisms. A few guests point out issues such as outdated bathrooms, dirty linens and cleaning inconsistencies, such as dust under the beds or food found beneath the seat. Despite these drawbacks, the housekeeping staff are noted for their friendliness and attentiveness, consistently striving to address and rectify such issues promptly.
The hotel's modern and spacious living spaces, which are invariably described as clean, enhance guest satisfaction. Many guests also appreciate the well-equipped facilities and the immaculate condition of the deluxe rooms and apartments. While some elements of the hotel are outdated and could benefit from renovation, the general consensus remains that Hotel & Aparthotel Cosmos offers a clean and pleasant environment for its guests.
Staff
Guest reviews for Hotel & Aparthotel Cosmos frequently highlight the exceptional quality of the staff, describing them as helpful, friendly, welcoming and attentive. The reception team receives special praise for their attentiveness and accommodating nature, making guests feel at home. Staff members are consistently noted for their multilingual skills and courteous attitude, ready to assist with any inquiries and providing excellent service at all times. The dining staff are commended for their friendliness and helpfulness, enhancing the overall dining experience.
The kindness and personal treatment from the hotel staff create a warm and inviting atmosphere for guests. There are mentions of the staff’s ability to handle high volumes of check-ins and check-outs without compromising on service quality. Their commitment to excellent customer service extends to resolving issues promptly and always maintaining a positive demeanor.
Overall, the staff at Hotel & Aparthotel Cosmos are recognized for their great service, making guests' experiences enjoyable and memorable. They effectively contribute to the hotel’s good value for money, drawing repeat customers who appreciate the high level of hospitality and personalized service. However, a few reviews noted inconsistencies such as occasionally absent receptionists or slow responses, but these are outweighed by the overall positive feedback on the staff's performance and dedication.
Wi-Fi
Travelers staying at Hotel & Aparthotel Cosmos have shared mixed experiences regarding the hotel's WiFi. While some guests praised the WiFi connection as great, reliable, very good quality, powerful, fast and excellent, others encountered significant issues. A recurring complaint was the absence of WiFi in the rooms with many noting that the signal did not reach their accommodations and that only Ethernet was available. Additionally, some reported that the WiFi was spotty, slow or frequently disconnected. Nevertheless, there were mentions of free WiFi and good coverage throughout the hotel's common areas. Overall, while guests might experience robust internet connectivity in certain parts of the hotel, they should be prepared for potentially unreliable service in the rooms.
Pool
Hotel & Aparthotel Cosmos features an array of swimming options that tend to leave guests with mixed impressions. Positively noted, the outdoor pool is frequently highlighted as great, clean and enjoyable, particularly appreciated by children. There's a separate children's pool and some guests enjoyed swimming competitions, providing enjoyable activities for younger visitors. The indoor and outdoor pools add versatility for swimmers with the outdoor pool mentioned multiple times for its inviting atmosphere.
However, the location of the pool, about 600 meters from the main hotel, often caught guests off-guard and was seen as inconvenient. Some found the walk worth it due to the quality of the pool, but others were disappointed to discover it was not on-site. The thermal pool, although a nice addition, was often noted to be small and crowded. Cleanliness of the pool area garnered mixed reviews with some reports of it being hit or miss. Despite free access being a perk, the need for a pass and the external, shared nature of the pool detracted from the overall convenience.
In summary, while the hotel's pool options are praised for their variety and quality, the logistical inconvenience of their locations was a notable downside for many visitors.
Parking
Guests of Hotel & Aparthotel Cosmos have expressed their mixed opinions on parking. The general consensus reveals limited parking availability both onsite and in the surrounding area with many finding the hotel parking to be consistently full and often requiring guests to find alternative parking solutions nearby. Some praised the convenience and accessibility of the parking when available, noting the provision of electric car chargers and the ability to leave the car for a few extra hours as positives.
However, a common complaint is the high cost of parking with fees typically around €18-20 per day, which several guests felt was excessive. The inability to reserve parking in advance adds to the frustration, making it difficult for late arrivals to secure a spot. Despite being advertised, the parking often fills quickly and is described as narrow and challenging to access, particularly for larger vehicles like SUVs.
There were also mentions of the parking area not being as secure as hoped with crowded conditions and occasional misunderstandings at the reception regarding parking reservations. Nonetheless, when parking is secured, guests appreciate its proximity and convenience, facilitating easy access to the hotel.
Alternatives suggested by the hotel, such as nearby public parking or on-street options, provide some relief but also come at an additional cost and can be a few minutes' walk away. Some guests also noted that the parking lot, although spacious, could sometimes be complicated to navigate due to tight entry and exit points.
Overall, while the parking at Hotel & Aparthotel Cosmos does offer some advantages in terms of convenience and facilities, it remains a point of contention due to its limited availability, high cost and occasional management issues.
Family
Hotel & Aparthotel Cosmos in Andorra emerges as an ideal destination for families, offering an array of spacious and comfortable accommodations that cater to the needs of large families. The family rooms and apartments, praised for their generous space and comfort, are perfect for family stays. They feature amenities such as multiple toilets, practical layouts and even kitchen facilities, making them exceptionally suited for families traveling with children.
The hotel's strategic location allows easy access to nearby attractions, including playgrounds and a spa complex, further enhancing the family experience. It has family-oriented features like family-friendly playing areas and maintains a family spirit throughout its services. Additionally, the hotel is recognized for providing good value for money, particularly for families.
Reviewers consistently regard the accommodations as very comfortable and spacious with large rooms suitable for families up to five members or more. The space in the bedrooms and the adequate amenities provided ensure that even large families can enjoy their stay comfortably. The hotel’s proximity to the city center and good public parking options also contribute to a convenient and stress-free stay for families.
Overall, Hotel & Aparthotel Cosmos is highly recommended for families looking for a comfortable, spacious and family-friendly place to stay in Andorra, whether it's for a short trip or an extended family vacation.
Ski
Hotel & Aparthotel Cosmos offers an ideal location for ski enthusiasts, positioned conveniently for ski trips with nearby ski resorts just 15 minutes away. Guests praise its excellent access to the slopes and the close proximity to both beginner-friendly and professional-level ski areas, making it suitable for all levels of skiers. The accommodations are well equipped for ski trip stays, featuring plenty of space and efficient storage and drying facilities for ski gear. It’s highlighted as an ideal spot for family skiing holidays, providing all the necessary amenities for a comfortable stay. Additionally, the hotel is situated close to essential facilities such as ski lifts and bus stops that connect to popular ski areas like Vallnord and Grandvalira. Guests appreciate coming back to well-heated rooms after a day on the slopes. While some note that you may need to drive to reach certain slopes, overall, the location and the set-up of the hotel facilitate a great skiing experience.
3 Star
The 'Hotel & Aparthotel Cosmos' offers facilities and services that align well with its three-star rating. Overall, guests mention that the general facilities are good, well-maintained and provide a level of comfort expected from a three-star establishment. Many found the hotel to be a "more than worthy" stay with "good accommodations" and amenities that provide "unexpected level of service" for this category. The food is particularly praised, being described as "amazing."
Several guests noted that the hotel offers "three-star quality with four-star amenities," which sets it apart from other hotels in the same price range. The price-quality ratio is generally considered adequate, making it a reasonable choice for budget-conscious travelers.
However, there are some areas where the hotel could improve. Issues like the lack of air conditioning or a fan in the rooms and the absence of a refrigerator for fresh water were noted by guests, particularly during hotter periods. Additionally, some found the price of parking to be excessive for a three-star hotel and felt that corners were cut in certain areas.
In summary, 'Hotel & Aparthotel Cosmos' delivers a solid three-star experience with some noteworthy strengths in food and service, but also has areas where improvements could enhance guest comfort.
Children's Pool
The children's pool at Hotel & Aparthotel Cosmos receives favorable comments from guests, indicating that it is a great option for young visitors. The pool is described as kid-friendly with children enjoying their time in the water. The area is specifically noted to be pleasant and well-suited for kids. Additionally, a children's park nearby adds to the appeal for families seeking engaging activities for their children. Despite its smaller size, the pool area maintains its charm and effectiveness in providing a fun experience for younger guests.
Heated Pool
Hotel & Aparthotel Cosmos offers a well-regarded heated pool, providing guests with direct access to this inviting amenity. The thermal pool with a comfortable temperature of 27-28 degrees, is highly appreciated for its warmth and cleanliness. Guests consistently mention the convenience of accessing the heated pool with some highlighting the pleasant indoor environment. This feature adds to the overall positive experience of staying at the hotel, especially in the mountainous area where the thermal water offers a relaxing respite.
Outdoor Pool
Hotel & Aparthotel Cosmos boasts a large outdoor pool, offering plenty of space and a substantial area for guests to enjoy. Notably, the pool features thermal water, maintaining a comfortable temperature of 27-28 degrees, which adds to the overall experience. However, some guests pointed out that the pool is shared with another hotel and is situated about 600 meters to a kilometer from the hotel, requiring a 7 to 10-minute walk to reach. Despite its distance, the mountain location of the pool presents a unique and serene setting for a relaxing swim.
Yes, Hotel & Aparthotel Cosmos has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel & Aparthotel Cosmos.
No, Hotel & Aparthotel Cosmos doesn't allow dogs.
Yes, parking facilities are available at Hotel & Aparthotel Cosmos.