Best Western Andover
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Summary of reviewsBest Western Andover is situated in a tranquil, picturesque area atop a hill near the town of Andover. Its serene environment, surrounded by beautiful landscapes, makes it ideal for nature lovers and those seeking peaceful walks, while still providing easy access to Andover's amenities and the A303 for travelers. The hotel offers ample free parking, although the hill can be a bit challenging for some.
Breakfast at the hotel is a highlight for many guests, receiving high praise for its freshly cooked English breakfast and its clean, well-set-up dining room. The breakfast caters to various dietary needs with vegan and gluten-free options available and guests appreciate the early breakfast service and the option for takeaway continental breakfast packs. The inclusive breakfast adds excellent value to the stay.
The dinner service, while appreciated when available, has faced some challenges, including the restaurant not being open for dinner on several occasions. Nonetheless, the bar and restaurant are well-regarded when operational and alternative local dining options have received favorable comments.
Rooms at the hotel are often praised for their spaciousness, cleanliness and comfort. Guests appreciate the decent-sized TVs, free Wi-Fi and good in-room facilities. However, noise from hallways, inconsistent room temperatures and issues with cleanliness in some rooms are noted as areas needing attention. Some rooms are in need of updating due to dated bathrooms and stained carpets.
Cleanliness at the hotel is somewhat inconsistent with many guests noting clean and comfortable rooms, while others point out significant cleanliness issues, such as stained carpets, dirty bathroom tiles and lingering cigarette odors. The friendly and attentive reception staff and the lovely garden area enhance the hotel's charm.
The staff at Best Western Andover consistently receive high praise for their exceptional friendliness, helpfulness and excellent customer service. Despite a few instances of inconsistencies, particularly with reception staff, the overall sentiment towards the staff is highly positive, contributing to a welcoming atmosphere.
Free Wi-Fi at the hotel is generally reliable and appreciated by guests, though there are a few instances of connectivity issues.
Opinions on the beds are mixed; while some guests find the beds comfortable and clean, others criticize them for being too firm or uncomfortable with issues such as noisy springs and outdated mattresses.
Categories
Breakfast at the hotel is a highlight for many guests, receiving high praise for its freshly cooked English breakfast and its clean, well-set-up dining room. The breakfast caters to various dietary needs with vegan and gluten-free options available and guests appreciate the early breakfast service and the option for takeaway continental breakfast packs. The inclusive breakfast adds excellent value to the stay.
The dinner service, while appreciated when available, has faced some challenges, including the restaurant not being open for dinner on several occasions. Nonetheless, the bar and restaurant are well-regarded when operational and alternative local dining options have received favorable comments.
Rooms at the hotel are often praised for their spaciousness, cleanliness and comfort. Guests appreciate the decent-sized TVs, free Wi-Fi and good in-room facilities. However, noise from hallways, inconsistent room temperatures and issues with cleanliness in some rooms are noted as areas needing attention. Some rooms are in need of updating due to dated bathrooms and stained carpets.
Cleanliness at the hotel is somewhat inconsistent with many guests noting clean and comfortable rooms, while others point out significant cleanliness issues, such as stained carpets, dirty bathroom tiles and lingering cigarette odors. The friendly and attentive reception staff and the lovely garden area enhance the hotel's charm.
The staff at Best Western Andover consistently receive high praise for their exceptional friendliness, helpfulness and excellent customer service. Despite a few instances of inconsistencies, particularly with reception staff, the overall sentiment towards the staff is highly positive, contributing to a welcoming atmosphere.
Free Wi-Fi at the hotel is generally reliable and appreciated by guests, though there are a few instances of connectivity issues.
Opinions on the beds are mixed; while some guests find the beds comfortable and clean, others criticize them for being too firm or uncomfortable with issues such as noisy springs and outdated mattresses.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi throughout the property. It is ideal for travelers needing reliable internet access for work or leisure.
Hotel near Golf Courses
Family Friendly Hotel
Cheap Hotel
3-Star Hotel
Guest Reviews
Nestled in a picturesque area atop a hill, Best Western Andover offers a tranquil retreat that balances seclusion with convenience. The hotel's location, surrounded by beautiful landscapes, makes it an ideal spot for those who love to explore nature and enjoy peaceful walks. Despite being in a quiet area, it is within easy walking distance to the town of Andover, providing guests with access to a variety of pubs and amenities.
The hotel's proximity to the A303 is a significant advantage, offering easy access for travelers and making it a strategic point for those journeying to the South West. Ample free parking, including overflow options, ensures hassle-free stays for those driving.
Though the walk up the hill to the hotel may be a bit challenging for some, the serene environment away from the noise and traffic offers a welcome respite. The location has been praised for being convenient for various needs, whether working or meeting family.
While there are a few mentions of the location being somewhat dislocated, the general consensus highlights its advantages, from the beautiful, peaceful setting to the easy access to Andover's town center.
Breakfast at the Best Western Andover consistently receives high praise from guests with many highlighting its freshly cooked and excellent quality. The English breakfast in particular stands out with guests appreciating the cooked-to-order options and the well-prepared dishes, including special items such as freshly cooked eggs. The breakfast room is noted for being well set up, clean and reminiscent of dining at The Randolph in Oxford, offering a varied and self-service buffet with a good selection.
Both vegans and gluten-free guests were catered to, although there was one instance of gluten-free bread not being available as promised. Guests appreciated the early breakfast service on weekends and found the staff to be polite, helpful and attentive, contributing to an overall positive dining experience.
For those in a hurry, options like the takeaway continental breakfast pack are available and the inclusive breakfast adds excellent value to the stay. While there were occasional mentions of pre-cooked selections and mixed experiences, the majority of guests found the breakfast to be very good, if not a highlight of their stay.
The dining experience at Best Western Andover appears to have faced several challenges recently. While the dining room is noted for its cleanliness and good breakfast setup, there is a consistent theme of disappointment due to the restaurant not being open for dinner. Several guests mentioned the lack of evening meals and the necessity of seeking alternative dining options outside the hotel, such as takeaways. Initially, some guests were informed through email that only continental breakfast bags were available, heightening the sense of inconvenience.
However, there are positive mentions too. When the bar and restaurant were open, guests appreciated the excellent bar and the good choices of meals provided. Local dining options also received favorable comments, offering good alternatives when the hotel's facilities were unavailable. Overall, while the hotel's dinner service has had interruptions, when it is available, it seems to be met with satisfaction.
The rooms at Best Western Andover have a mix of feedback, showcasing both positive and negative aspects. On the positive side, guests often praised the spaciousness of the rooms, noting them as large or even huge. Many highlighted the cleanliness and comfort of the rooms with mentions of decent-sized TVs, free Wi-Fi and good in-room facilities. The beds were generally comfortable and rooms were noted as good value for money. Some rooms also had large windows and were well-equipped with useful amenities such as safes, irons and ironing boards.
However, several reviews pointed out areas needing improvement. Complaints about noise from hallways and thin walls were common, impacting the quality of sleep. Issues with room temperature, particularly rooms being hot and stuffy, were frequently mentioned, alongside air conditioning that didn't work well. Cleanliness was inconsistent with some rooms reportedly not being serviced upon arrival and others needing refurbishing due to musty smells and stained carpets. The dated appearance of bathrooms and the lack of proper disabled-friendly facilities drew particular criticism.
Overall, while the potential for a comfortable and well-equipped stay exists at Best Western Andover, the experience can vary significantly depending on the room assigned with some areas clearly needing attention and updating.
Guest reviews of Best Western Andover reveal a mixed experience regarding the hotel’s beds. While some visitors found their beds to be very comfortable and conducive to a good night's sleep, others were much less satisfied. Positive remarks highlight that many guests appreciated comfortable and clean beds, noting that in some cases, the mattresses were of good quality and chosen well. However, numerous reviews criticized the beds for being uncomfortable, too firm and even rock hard, comparing them to sleeping on the floor or slabs. Some reported issues with noisy beds and poor mattress conditions, including springs sticking out and thin, dated mattresses. Additional concerns included stained and mis-shaped beds with a few even citing the presence of bed bugs. Overall, guests looking for a comfortable sleep may find the experience at Best Western Andover to be hit or miss.
The Best Western Andover presents a mixed picture when it comes to cleanliness and comfort. On the positive side, many guests have noted that rooms are generally clean, well-equipped and comfortable. Several reviews highlighted the ample supplies provided and the adherence to COVID guidelines by the staff. Clean towels were always available and the room cleaning service was appreciated by some visitors.
However, there are notable inconsistencies in the cleanliness standards. Although some rooms were praised for being very clean and even recently decorated, others had significant issues. Problems such as stained carpets, dirty bathroom tiles and odours of cigarette smoke were mentioned. Some rooms even contained damp spots on the ceiling and outdated plumbing. Guests also reported finding rooms in an unmade state and some were not cleaned during their entire stay.
There were some positive mentions of the breakfast, which was described as divine by a few reviewers, though others found it lacking. The friendly reception staff and a lovely garden area also added to the hotel’s charm for some guests.
Overall, while the Best Western Andover offers clean and comfortable rooms for some, the standard of cleanliness is notably inconsistent with several areas in need of attention and refurbishment.
The staff at Best Western Andover have consistently received high praise from guests for their exceptional friendliness and helpfulness. Reviews highlight the staff as being lovely, accommodating and pleasant, going above and beyond to ensure a pleasant stay. Many guests specifically mentioned the excellent customer service with team members being described as polite, courteous and always on hand to help with any issues. Special commendation was given to the night porter and bar staff for their exceptional assistance. Breakfast service was also noted to be well-supported with good choices available.
However, some guests did experience inconsistencies, particularly with the reception staff, mentioning instances of incorrect information and lack of interest. There were also a few instances of heated discussions among staff. Despite these occasional issues, the overall sentiment towards the staff remains highly positive with guests frequently noting their willingness to help and the welcoming atmosphere they create. Guests have remarked that the combination of friendly reception and restaurant staff, along with a helpful and informative approach, makes the experience at Best Western Andover notably pleasant.
The Best Western Andover offers generally reliable and complimentary Wi-Fi to its guests. Many reviewers appreciated the good wifi and mobile telephone reception, noting that the internet connection was excellent and very adequate. The fact that the Wi-Fi is free was highlighted multiple times as a positive feature. However, there were a few instances where guests could not access the Wi-Fi, indicating some inconsistency in service. Overall, guests can expect satisfactory and cost-free internet access during their stay.
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Location
The hotel's proximity to the A303 is a significant advantage, offering easy access for travelers and making it a strategic point for those journeying to the South West. Ample free parking, including overflow options, ensures hassle-free stays for those driving.
Though the walk up the hill to the hotel may be a bit challenging for some, the serene environment away from the noise and traffic offers a welcome respite. The location has been praised for being convenient for various needs, whether working or meeting family.
While there are a few mentions of the location being somewhat dislocated, the general consensus highlights its advantages, from the beautiful, peaceful setting to the easy access to Andover's town center.
Breakfast
Both vegans and gluten-free guests were catered to, although there was one instance of gluten-free bread not being available as promised. Guests appreciated the early breakfast service on weekends and found the staff to be polite, helpful and attentive, contributing to an overall positive dining experience.
For those in a hurry, options like the takeaway continental breakfast pack are available and the inclusive breakfast adds excellent value to the stay. While there were occasional mentions of pre-cooked selections and mixed experiences, the majority of guests found the breakfast to be very good, if not a highlight of their stay.
Dinner
However, there are positive mentions too. When the bar and restaurant were open, guests appreciated the excellent bar and the good choices of meals provided. Local dining options also received favorable comments, offering good alternatives when the hotel's facilities were unavailable. Overall, while the hotel's dinner service has had interruptions, when it is available, it seems to be met with satisfaction.
Rooms
However, several reviews pointed out areas needing improvement. Complaints about noise from hallways and thin walls were common, impacting the quality of sleep. Issues with room temperature, particularly rooms being hot and stuffy, were frequently mentioned, alongside air conditioning that didn't work well. Cleanliness was inconsistent with some rooms reportedly not being serviced upon arrival and others needing refurbishing due to musty smells and stained carpets. The dated appearance of bathrooms and the lack of proper disabled-friendly facilities drew particular criticism.
Overall, while the potential for a comfortable and well-equipped stay exists at Best Western Andover, the experience can vary significantly depending on the room assigned with some areas clearly needing attention and updating.
Beds
Cleanliness
However, there are notable inconsistencies in the cleanliness standards. Although some rooms were praised for being very clean and even recently decorated, others had significant issues. Problems such as stained carpets, dirty bathroom tiles and odours of cigarette smoke were mentioned. Some rooms even contained damp spots on the ceiling and outdated plumbing. Guests also reported finding rooms in an unmade state and some were not cleaned during their entire stay.
There were some positive mentions of the breakfast, which was described as divine by a few reviewers, though others found it lacking. The friendly reception staff and a lovely garden area also added to the hotel’s charm for some guests.
Overall, while the Best Western Andover offers clean and comfortable rooms for some, the standard of cleanliness is notably inconsistent with several areas in need of attention and refurbishment.
Staff
However, some guests did experience inconsistencies, particularly with the reception staff, mentioning instances of incorrect information and lack of interest. There were also a few instances of heated discussions among staff. Despite these occasional issues, the overall sentiment towards the staff remains highly positive with guests frequently noting their willingness to help and the welcoming atmosphere they create. Guests have remarked that the combination of friendly reception and restaurant staff, along with a helpful and informative approach, makes the experience at Best Western Andover notably pleasant.
Wi-Fi
No, Best Western Andover doesn't have any pool.
No, a spa isn't available at Best Western Andover.
No, Best Western Andover doesn't allow dogs.
No, parking facilities aren't available at Best Western Andover.
No, Best Western Andover doesn't have a gym.
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