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Summary of reviewsWhite Hart, Andover by Marston's Inns, is centrally located in the charming heart of Andover, offering easy access to shops, restaurants, supermarkets and various amenities. Guests appreciate its close proximity to major roads and free secure parking, making it a convenient stopover for travelers, especially those en route to destinations like Southampton or the West Country.
The breakfast experience is a highlight, often described as very good, freshly cooked and substantial. Guests praise the variety and quality of the meals, particularly the full English breakfast. The pleasant and helpful service further enhances the breakfast experience. While some minor issues such as early cut-off times and occasional congestion in the breakfast area were noted, the overall feedback is positive.
Dinner at the hotel's restaurant also receives commendations for its quality pub fare, great ambiance and fantastic service. The food, including well-cooked dishes and a well-stocked bar, is generally appreciated for its value and taste. Although there are occasional reports of overcooked meals and limited menu items, these are exceptions in an otherwise favorable dining record. A 20% discount on meals for residents adds to the appeal.
Rooms at White Hart vary from spacious to cozy with many guests noting their cleanliness and comfort. Large, high-ceilinged rooms with king-sized beds are particularly appreciated for their restfulness. However, some guests mention dated decor and the need for refurbishment. Despite minor issues like noise from creaky floors and lack of elevators, the historical charm of the old building contributes to its unique character.
Cleanliness at the hotel is generally satisfactory with many guests highlighting the well-prepared rooms and fantastic efforts of the cleaning staff. Nevertheless, some areas, especially bathrooms, were reported to need more attention and renovation.
A standout feature of White Hart is its staff, consistently described as very helpful, friendly and accommodating. Guests frequently commend the team's warm welcomes and professional attitude, which significantly enhances the overall guest experience.
The hotel provides free WiFi with most guests finding it reliable and sufficient for their needs, although connectivity issues were reported in certain areas. Family travelers appreciate the functional family rooms, secure parking, family-friendly pub and attentive staff, although the lack of dedicated play areas for children was noted.
The beds at White Hart receive high praise for their comfort and cleanliness with guests frequently mentioning the large, cozy and superbly firm mattresses that ensure a restful night's sleep.
Overall, White Hart, Andover by Marston's Inns, is a solid three-star hotel that offers great value for money. While the accommodations and decor may appear somewhat dated, the charm of the historic building, combined with good service, clean facilities and reasonable rates, make it a practical choice for budget-conscious travelers seeking a comfortable and pleasant stay. Show more
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Family Friendly Hotel
3-Star Hotel
Room Types
Standard Double RoomThis room has a flat-screen TV and tea and coffee facilities.
Family Room (2 Adults + 2 Children)This room has a flat-screen TV and tea and coffee facilities.
Standard Twin RoomThis room has a flat-screen TV and tea and coffee facilities.
Budget Single RoomThis smaller single room offers tea and coffee making facilities.
Family RoomThis family room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.
Guest Reviews
7.1
Good
Location
'White Hart, Andover by Marston's Inns' boasts an exceptional, central location in the heart of Andover, making it an ideal choice for travelers. Guests consistently praise its proximity to shops, restaurants, supermarkets and various amenities. The hotel is conveniently located near main streets, making it easy to find and provides free secure parking, a notable advantage for visitors.
This historic property not only offers a central position but also allows for easy exploration of the surrounding areas, including local attractions and nearby towns. The charming town center, described as a cute British little town, enhances the overall appeal of the hotel.
The strategic location proves beneficial for various needs, from attending nearby venues and events to serving as a perfect stopover en route to other destinations like the West Country or cruises from Southampton. Patrons appreciate how easy it is to get around on foot with everything within walking distance, ensuring a convenient and enjoyable stay.
Breakfast
The breakfast experience at White Hart, Andover by Marston’s Inns has generally received positive feedback from guests. Many have praised the breakfast for being very good, freshly cooked and offering a good variety. Comments such as "delightful," "excellent," and "substantial" are common, highlighting the quality and quantity of the meals provided. The full English breakfast has been a standout feature, often described as tasty and well-cooked. Guests appreciated the inclusion of both cooked and continental options, catering to diverse preferences. The service has also been commended with comments pointing out friendly and helpful staff, specifically noting the breakfast waitress’s pleasant attitude.
However, a few criticisms were noted regarding occasional early cut-off times, limited choices and issues such as the breakfast area being congested or specific items not being available. Despite these minor setbacks, the overall consensus is that the breakfast offers good value, is well-prepared and contributes positively to the guest experience.
Dinner
White Hart, Andover by Marston's Inns, offers a dining experience that receives varied feedback but leans significantly towards positive impressions. Many guests have praised the food as excellent, very good and delicious, highlighting that it is top-quality pub fare. The restaurant provides a wide variety of options for the evening meal and the great ambiance and fantastic service play an essential role in enhancing the dining experience.
Guests appreciate the well-cooked and tasty dishes, such as the lovely steak and full English breakfasts, served with prompt and friendly service. The bar is well-stocked, offering good beer, reasonably priced wine and affordable drinks, which complements the good value for money noted by many.
There are occasional hiccups with a few reviews mentioning overcooked or lukewarm dishes, as well as some dissatisfaction with the availability of certain menu items like the mixed grill. However, these seem to be outliers in an otherwise impressive dining record.
With a 20% discount on meals for residents, the dining experience at White Hart offers great value and many guests were content with their meals, often describing them as great, satisfactory or well-cooked. Overall, for those seeking pleasant evening meals in a friendly and accommodating setting, White Hart appears to be a reliable choice.
Rooms
The rooms at White Hart, Andover by Marston's Inns mostly range from spacious to cosy with many guests noting them to be clean and comfortable. Large, high-ceilinged rooms with king-sized beds are often highlighted, providing a restful and quiet environment for visitors. However, some rooms are described as dated with decor showing signs of wear and tear such as wallpaper hanging off the walls and broken or mismatched furniture. The bathrooms are generally clean with plenty of hot water and good showers, although some guests encountered issues with fixtures.
While the beds are frequently praised for their comfort and the rooms are equipped with functional amenities such as TV, heating and towels, the overall decor appears to be in need of updating and refurbishment. Guests have mentioned that the rooms could benefit from a fresh coat of paint and new carpeting to enhance their appearance.
The historical charm of the old building is appreciated by many, but it also contributes to some accessibility challenges, such as difficult navigation through maze-like corridors and the absence of elevators. Noise issues have been sporadically reported, primarily from creaky floors and external sources.
In summary, White Hart offers a mix of comfortable, spacious rooms and clean facilities, yet it draws consistent feedback for needing modern updates and better maintenance to match contemporary standards. It seems to be a good option for those seeking value for money and a peaceful stay, provided they can overlook some dated aspects and minor inconveniences.
Beds
At the White Hart in Andover by Marston's Inns, the bed experience is notably positive with many guests highlighting the clean and comfortable nature of the beds. The descriptions frequently mention beds being large and spacious, ranging from king-sized to massive. Many reviews refer to them as one of the most comfortable features of the stay with comments about the beds being super comfy and excellent in quality. Guests often appreciated the beds' firmness and the warmth they offered, providing a cozy night's sleep.
While some guests pointed out minor issues such as creaky floors, mismatched beds from online photos, dusty beds and the absence of headboards, these are outweighed by plentiful praises for the comfort and cleanliness of the bedding. Remarks about large, comfortable rooms and the presence of ensuite baths add to the overall positive impression.
From the warm and cozy bedding to the superbly comfy mattresses, the recurring theme in the reviews is clear: the beds at White Hart ensure a restful and pleasant night's sleep, making them a standout feature of the guest experience.
Cleanliness
White Hart, Andover by Marston’s Inns garners mixed feedback regarding its cleanliness. On the positive side, guests appreciated the clean and comfortable rooms, beds and linen. Many found the rooms to be spacious, well-lit and meticulously prepared with spotless bedding and towels. Comments about the cleaning staff were often complimentary, highlighting their fantastic efforts.
However, there are notable criticisms as well. Many guests pointed out that the property is in desperate need of updating with dated decor and worn-out furniture being a common concern. The bathrooms, in particular, seemed to suffer from cleanliness issues with reports of grime, mold and general untidiness. Some noted stained carpets and dirty skirting boards, while others mentioned that more attention could be paid to areas like window frames and hallways.
Overall, while some aspects of the hotel’s cleanliness are commendable, a significant number of guests felt that the property requires serious renovation and a more consistent cleaning regime to meet expectations.
Staff
The reviews for White Hart, Andover by Marston's Inns overwhelmingly highlight the exceptional performance of the staff. Guests consistently describe the staff as very helpful, friendly and accommodating, emphasizing their pleasant demeanor and willingness to assist with any needs. The bar and reception staff particularly stood out for their exceptional service with mentions of their ability to handle various situations proficiently. Visitors praised the team for their warm welcomes and professional attitude, often going out of their way to ensure a comfortable stay.
In addition to their friendliness, the staff is noted for their attentiveness and superb customer service with several reviews mentioning specific staff members by name for their outstanding contributions. Despite a few isolated incidents of unhelpfulness, the overall impression is one of a dedicated team committed to providing a positive guest experience. This delightful service extends to all parts of the hotel, from the cleaning team to the pub restaurant, making it a key highlight of the stay at the White Hart, Andover.
Wi-Fi
White Hart, Andover by Marston's Inns offers free WiFi throughout the hotel, which is a notable convenience for guests. Some reviews mention high-speed WiFi being provided and a strong, reliable internet connection in various parts of the hotel. This makes it easy for guests to stay connected during their stay. However, there are also mentions of certain areas, particularly in rooms at the back of the hotel, where WiFi strength is limited or unreliable. Some guests experienced slow or non-functional WiFi and reported trouble finding the WiFi code in their rooms. While many appreciated the inclusion of free WiFi and found it adequate for their needs, there are inconsistent experiences regarding WiFi connectivity across different rooms in the hotel.
Family
White Hart in Andover by Marston’s Inns offers a welcoming experience for families. Guests highlight the hotel's family-friendly atmosphere, which is enhanced by secure parking and a good location. The establishment provides various family rooms, some equipped with cots, making it ideal for family stays. Many found the rooms functional and of good size, perfect for a family holiday or a mini escape. The family-friendly pub and availability of mini milkshakes for kids add to the pleasant experience.
Despite the positive remarks, some reviews noted that the rooms can be smaller than anticipated and there's no dedicated play area for children. Nevertheless, families appreciated the high-chairs provided and the overall helpfulness of the staff. While the hotel doesn't cater specifically to disabled guests, it remains a favorable choice for families looking for a cozy, functional and conveniently located stay.
3 Star
White Hart, Andover by Marston's Inns is a solid 3-star hotel catering to budget travelers with its great value for money. The accommodations, while simple and perhaps a bit dated, provide a comfortable and affordable stay, making it an excellent choice for those looking for reasonable rates. Guests often highlight the overall price-quality ratio, noting that it delivers on the expectations set by its three-star rating.
The hotel features basic yet adequate amenities typical of a budget hotel. While some may find the decor and furnishings a tad tired and in need of updating, others appreciate the character of the older building. Cleanliness is consistently maintained and the included breakfast adds to the property's appeal.
For those seeking a cost-effective option with decent service and a touch of charming, old-world atmosphere, White Hart, Andover emerges as a practical choice. The drinks are reasonably priced and the overall experience is reflective of a mid-range hotel, providing good service and clean accommodations at a fair price.
No, White Hart, Andover by Marston's Inns doesn't have any pool.
No, a spa isn't available at White Hart, Andover by Marston's Inns.
No, White Hart, Andover by Marston's Inns doesn't allow dogs.
No, parking facilities aren't available at White Hart, Andover by Marston's Inns.
No, White Hart, Andover by Marston's Inns doesn't have a gym.