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Hotel Castillo Real

Armenia , Calle 21 #15-51 Quindio (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Castillo Real in Armenia is widely appreciated for its outstanding central location, making it a prime choice for visitors eager to explore the city's attractions and enjoy the vibrant surroundings. The hotel's proximity to Plaza Bolivar, the financial district, and an array of dining and entertainment options adds to its appeal. Guests consistently praise the hotel's calm and pleasant facilities, further enhanced by a caring and attentive staff, contributing to a comfortable and enjoyable stay.

The rooms at Hotel Castillo Real are spacious and well-maintained, offering a generally positive experience, although there are some mixed reviews regarding bed configurations and discomfort. Despite these concerns, the attentive service from staff members like Alejandra is frequently highlighted, enhancing the overall guest experience. Cleanliness stands out as a key feature of the hotel, with guests frequently commending the remarkable hygiene standards and diligent cleaning routines maintained by the staff. Isolated issues with cleanliness are rare, and the overall sentiment remains positive.

Staff at Hotel Castillo Real receive high praise for their warmth, helpfulness, and attentive service, playing a pivotal role in shaping a welcoming and supportive atmosphere for guests. Gloria and Alexandra, among others, are noted for their exceptional service, making it evident that the team goes above and beyond to ensure guest satisfaction. While there are minor variations in friendliness, the overall service remains commendable.

However, the hotel's beds are often criticized, with guests expressing dissatisfaction regarding comfort and the age of mattresses. The configuration of double beds as two single mattresses pushed together is particularly uncomfortable for many. Despite these bed-related issues, the combination of excellent service, cleanliness, and location makes Hotel Castillo Real a desired choice for visitors seeking a welcoming and centrally located hotel in Armenia.
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Family Friendly Hotel

Business Hotel

Cheap Hotel

Small Hotel

Room Types

Double Room Offering free toiletries, this double room includes a private bathroom with a shower. This double room features a private entrance, a wardrobe, a TV with cable channels and city views. The unit offers 1 bed.

Triple Room This triple room is comprised of a TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

Basic Triple Room This triple room is comprised of a TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.

Standard Quadruple Room Offering free toiletries, this quadruple room includes a private bathroom with a shower. This quadruple room has a private entrance, a wardrobe and a TV with cable channels. The unit has 2 beds.

Twin Room Providing free toiletries, this twin room includes a private bathroom with a shower. This twin room features a private entrance, a wardrobe, a TV with cable channels and city views. The unit offers 2 beds.

Family Room A seating area with a TV, a desk and a private bathroom are available in this family room. The unit has 5 beds.

Single Room Featuring free toiletries, this single room includes a private bathroom with a shower. This single room has a private entrance, a wardrobe and a TV with cable channels. The unit has 1 bed.

Standard King Room Offering free toiletries, this double room includes a private bathroom with a shower. The double room offers a private entrance, a wardrobe, a dressing room, as well as a TV with cable channels. The unit offers 2 beds.

About Hotel Castillo Real

License: 67330

Guest Reviews

8.1

Very Good

Location

Hotel Castillo Real in Armenia ranks highly in guest reviews due to its prime central location. Nestled in the heart of the city, it provides easy access to several key attractions like Plaza Bolivar and the financial district. Guests appreciate the proximity to numerous restaurants, shops, banks, and entertainment areas, all within walking distance. The convenience of being near transportation hubs such as the terminal further enhances the appeal for visitors looking to explore other local sights like Panaca and Parque del Café.

The establishment is noted for its calm and pleasant facilities, complemented by a caring and attentive staff, ensuring a comfortable stay. Visitors also highlight the cleanliness of the hotel and enjoy the availability of good coffee and herbal teas. The combination of excellent location, good service, and well-maintained amenities makes Hotel Castillo Real an attractive choice for anyone visiting Armenia.

Rooms

Hotel Castillo Real offers a mixed experience when it comes to room accommodations. The standout features include spacious and clean rooms, which many visitors appreciated for their ample size and comfort. The central location is convenient for those wanting easy access to city attractions, though some guests noted that the surrounding night area could be less appealing.

Service at the hotel receives high praise, with staff members like Alejandra contributing to a delightful stay through their excellent service and attentive care. This commitment to cleanliness across the hotel complements the efforts of the staff, creating a positive atmosphere for guests.

However, several areas for improvement have been highlighted by guests. Beds in the hotel can be a source of discomfort; while they are generally soft, they are often composed of two single mattresses pushed together rather than a proper double bed, leading to dissatisfaction. Additionally, some found these beds to be old and creaky with uncomfortable plastic coverings.

Other concerns include rooms facing substantial noise from the street, issues with dampness, and a lack of external windows, which contribute to a cold atmosphere. Visitors may want to be cautious of the cold and damp conditions in certain rooms. Overall, while the hotel delivers on spaciousness and service, the bed configuration and room environment may lead to a mixed experience.

Beds

Guests at Hotel Castillo Real consistently express dissatisfaction with the state of the beds. Many reviews highlight issues with comfort, mentioning that the mattresses are old, hard, and in need of replacement. It's noted that some double beds are actually two single beds pushed together, leading to discomfort. Additionally, there's mention of dust mites, and some guests reported feeling bugs, further contributing to an overall unpleasant experience. The hotel's furniture, in general, also appears to be outdated and in poor condition, which detracts from the overall comfort of the stay.

Cleanliness

Hotel Castillo Real consistently impresses with its remarkable cleanliness, often praised by guests who highlight the spotless conditions maintained throughout the premises. Many visitors emphasize the exceptional attention to cleanliness and the dedication of the cleaning staff, noting that rooms are not only clean but also comfortable. The diligent daily cleaning routines and the renewal of cleaning supplies are frequently commended, contributing to a reputation of immaculate hygiene. The hotel’s staff also receives high marks for their friendliness and attentiveness, further enhancing the guest experience.

While the majority of reviews rave about the cleanliness, a few guests have noted isolated instances of cleanliness issues. These instances include dirty floors, unclean sheets and blankets, and other minor cleanliness oversights. Despite these occasional shortcomings, the overall sentiment remains overwhelmingly positive, with cleanliness being a salient feature of the stay at Hotel Castillo Real. Guests can expect a generally clean and welcoming environment, with a commendable maintenance of hygiene standards by the hotel's dedicated team.

Staff

Hotel Castillo Real consistently shines with its exceptional staff, whose warmth and attentiveness leave a lasting impression on guests. Often described as friendly, kind, and helpful, the staff demonstrate genuine care in providing top-notch service. Reception staff, including standouts like Gloria and Alexandra, offer much-needed assistance, making sure visitors feel welcomed and supported. Whether it's helping to resolve travel issues late at night or simply offering a pleasant check-in experience, the staff go out of their way to ensure guest satisfaction.

Guests commend the front desk and other team members for their excellent attention, highlighting how they are always ready to help with any inquiries or needs. The team’s dedication to service adds significant value, contributing to the overall positive experience at the hotel. Despite minor inconsistencies in friendliness across some staff members, the overall service remains commendably attentive and kind, earning the hotel high recommendations. For those seeking a welcoming atmosphere combined with attentive service, Hotel Castillo Real proves to be an attractive choice.

No, Hotel Castillo Real doesn't have any pool.

No, a spa isn't available at Hotel Castillo Real.

No, Hotel Castillo Real doesn't allow dogs.

No, parking facilities aren't available at Hotel Castillo Real.

No, Hotel Castillo Real doesn't have a gym.

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