Pelican Spa enjoys a prime downtown location in Truth or Consequences, offering guests easy access to local attractions, eateries, shops, galleries and a brewery, all within walking distance. The property stands out with its colorful Americana-inspired decor, friendly staff and well-maintained cleanliness. The unique charm of Pelican Spa is enhanced by its private hot spring baths, which provide a relaxing and healing experience for visitors.
The property features a variety of room options scattered across several buildings, each decorated in a quirky and eclectic style reminiscent of the 60s and 70s. Many rooms include kitchenettes and hot spring tubs, adding to the convenience and comfort of the stay. The atmosphere is often described as quiet and private, reminiscent of roomy apartments rather than typical motel accommodations.
Guests appreciate the personal touches such as complimentary tea and coffee and homemade muffins in the lobby. Although breakfast is not formally included, the well-equipped kitchenettes and the proximity to local dining spots offer the guests flexibility in meal planning. It is advisable to bear in mind that the town's restaurants close early, so planning ahead for meals is recommended.
Feedback on the cleanliness of the rooms is mixed. While some guests find their accommodations clean and cozy, others mention issues such as dirty floors, outdated furniture, small and barely functional bathrooms, mold and encounters with bugs. The overall cleanliness of kitchen areas and amenities like silverware and hot baths also drew some criticism. However, many guests praised the cleaning staff for being thorough and friendly.
Guests consistently highlight the exceptional service provided by the Pelican Spa staff. The team, including notable individuals like Lori, Mark and Marcus, is commended for its friendliness, efficiency and willingness to go above and beyond to ensure a pleasant stay. The professionalism and approachable demeanor of the staff significantly enhance the overall experience at the spa.
Opinions on the beds at Pelican Spa are divided. While many guests find the beds comfortable and conducive to a good night's sleep, others report issues with soft, sagging mattresses and memory foam pads that detract from their comfort. Addressing these concerns could enhance the overall guest experience.
In summary, Pelican Spa offers a unique, character-filled retreat in a convenient and walkable setting with standout features including its private hot spring baths and friendly, accommodating staff. However, attention to cleanliness and bed quality could further improve the guest experience.