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Summary of reviewsHotel Duman enjoys a prime city-center location, earning widespread praise for its proximity to key attractions, public transportation and vibrant dining and shopping options, making it a top choice for both business and leisure travelers. Guests often laud the hotel's spacious and comfortable rooms, noting the beautiful city views and soundproof interiors which contribute to a relaxing stay.
The breakfast offerings at Hotel Duman receive generally positive feedback. Guests appreciate the hearty and varied buffet, the option for room delivery and the attentive breakfast staff. Although there are areas for improvement, such as the need for more variety and better food warmers, the overall breakfast experience is satisfying.
Dining at the hotel is a mixed experience with many guests enjoying delicious and filling meals and the polite service at the lobby bar. However, there are occasional complaints about service delays and food mix-ups, indicating room for improvement in restaurant efficiency.
When it comes to cleanliness, the feedback is somewhat mixed but leans towards the positive. Many guests find the rooms to be clean and comfortable with daily housekeeping maintaining standards. Nevertheless, some inconsistencies in room cleanliness and maintenance issues, such as worn-out furniture and smell, have been noted.
The hotel's staff often receive high marks for their friendliness, attentiveness and efficiency. Although there are occasional critiques regarding unresponsive service or miscommunication, the overall sentiment is that the staff are accommodating and willing to assist.
Wi-Fi service at Hotel Duman is generally reliable with many guests noting strong in-room connectivity. However, some reports of weak or slow internet indicate inconsistencies in service quality.
Hotel Duman’s spa facilities are well-received with numerous guests enjoying the sauna, hammam and pool. Despite some noted maintenance issues like the need for more thorough clean-ups, the spa remains a popular feature.
The gym is praised for its good equipment and accessibility, though some guests mention occasional closures and the lack of amenities like towels.
The hotel's swimming pool is a favorite among guests, particularly families, who appreciate its size and clean water. However, overcrowding and inconsistent water temperatures are occasional issues and the pool being part of a public sports center sometimes affects the experience.
Hotel Duman is particularly recommended for families, thanks to its child-friendly amenities such as a children's oceanarium, water park and nearby recreational parks. The environment caters well to young guests, ensuring a memorable stay for families.
The comfort of the beds at Hotel Duman is frequently highlighted with many guests praising the spacious and cozy sleep experience. However, there are sporadic complaints about bed quality, pointing to occasional wobbly or sagging mattresses.
Overall, Hotel Duman offers an appealing stay with its excellent location, hospitable staff and family-friendly amenities, despite some areas needing attention regarding maintenance and service consistency. Show more
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Categories
Hotel with Spa
Features an indoor swimming pool and a spa, offering a variety of relaxation options. It also includes a bowling alley and a restaurant for entertainment and dining.
Family Friendly Hotel
Hotel Duman is mentioned as a family-friendly option in Astana and is located near the Mega Astana Shopping Centre, providing nearby entertainment and dining options for families.
Hotel with Swimming Pool
Hotel Duman features a swimming pool. It also offers family-friendly amenities such as a children's club and arcade games.
Indoor Pool Pool Lap Lanes
Business Hotel
While specific business amenities aren't detailed, its classification suggests a focus on providing services suitable for business travelers.
Accessible Hotel
This hotel offers several accessibility features including Braille/raised signage, an elevator, a wheelchair-accessible path to the elevator, low-height counters/sinks, grab bars near toilets, and bathroom emergency pull cords, ensuring a supportive environment for guests with disabilities.
4-Star Hotel
This hotel provides a comfortable and convenient stay with essential amenities. The on-site facilities and services cater to both leisure and business travelers. Its location offers easy access to various attractions and business venues in Astana.
Hotel with Indoor Pool
This 4-star hotel offers an indoor swimming pool. Guests can also access the hotel's spa facilities, which include a Turkish steam room, a Turkish bath, and sauna facilities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Gym
Hotel with Pool Lap Lanes
Room Types
Guest Reviews
8.1
Very Good
Location
'Hotel Duman' emerges as a highly praised choice when it comes to its location, consistently highlighted as one of its strongest assets. Positioned in a prime spot within the city center, guests find it perfectly situated for both business and leisure trips. The hotel is conveniently located near numerous cafes, restaurants, shopping malls and entertainment complexes, all within walking distance, making it ideal for exploring the city.
Many reviews emphasized the accessibility of public transportation, proximity to key attractions and closeness to family-friendly parks and recreation areas. The location has been described as perfect, fantastic and excellent with guests frequently noting how easy it was to navigate to various destinations, including a nearby visa center and sports complex.
Overall, the hotel combines a great setting with other attractive features such as spacious rooms, cleanliness and stunning city views from the windows, further enhancing the guests' stay. Whether for a scenic trip or a business visit, the strategic positioning of 'Hotel Duman' offers a seamless blend of convenience and access to the city's vibrant life.
Breakfast
Hotel Duman's breakfast offerings receive mixed reviews but lean towards positive overall impressions. Guests frequently praise the delicious and hearty nature of the breakfast, highlighting the tasty omelettes, national sweets and varied buffet that includes porridge and warm dishes. The breakfast service stands out with attentive staff and the convenience of room delivery without extra charges.
However, some reviews point out areas for improvement. Complaints include a limited variety of dishes, occasional underperformance of food warmers and an overall lack of diversity. A few guests found the breakfast meager or tasteless and there were instances of basic issues like no scrambled eggs or toasts. Others mentioned that the coffee quality was subpar and the breakfast room too cold on occasion.
Nonetheless, the breakfast experience is enriched by the pleasant atmosphere and the good location of the hotel. The option to order fresh egg dishes and the availability of a toaster are appreciated by many. Although there are areas for improvement, the generally positive comments about the quality, variety and service suggest a satisfying start to the day for most guests at Hotel Duman.
Dinner
Hotel Duman offers a mix of experiences when it comes to dining. Guests can enjoy a standard breakfast and dinner buffet with many noting the delicious, filling meals prepared by the chefs. The polite staff further enhances the dining experience and the lobby bar stands out as a wonderful spot for a tasty and affordable lunch or dinner.
However, several reviews mention some drawbacks. There are reports of long waits for food, mix-ups with orders and occasional shortages in the restaurant. Moreover, some guests found their meals to be cold when ordering room service. The restaurant area's ambiance appears outdated and there have been instances where the restaurant ignored early breakfast requests or was not functioning at all.
Overall, while many guests appreciate the quality of the food at Hotel Duman, there is room for improvement in service efficiency and consistency.
Rooms
Hotel Duman offers a mixed experience when it comes to its rooms, but there are certainly notable positive aspects highlighted by guests. The most frequently mentioned positives are the spaciousness and comfort of the rooms. Multiple reviews commend the rooms for being large, clean and cozy, emphasizing the ample space and comfortable beds. Travelers appreciate the good WiFi, soundproofing and minimalist interior design which contributes to a peaceful stay. Some rooms also offer beautiful views from the balconies, adding to the overall appeal.
Despite these positives, there are recurring criticisms that cannot be overlooked. Many guests note that the rooms are old and in need of serious renovation. Issues such as leaking plumbing, broken fixtures and rusty bathroom fittings are common complaints. Additionally, cleanliness appears to be inconsistent with some rooms described as not being cleaned properly and dirty carpets.
The ambiance varies with the rooms sometimes described as modern and stylish, while at other times referred to as requiring cosmetic repairs and having dim lighting. There are also minor inconveniences like frequently demagnetizing key cards and a lack of room accessories such as irons.
The hotel does, however, receive praise for having a good location, decent breakfast offerings and accommodating staff who allow flexible check-out times.
In summary, while Hotel Duman excels in providing spacious, comfortable rooms with good amenities, it falls short in maintenance and consistent cleanliness, making it a mixed bag for potential guests.
Beds
At Hotel Duman, the plethora of guest reviews suggest that the beds are commonly described as comfortable and inviting. Many visitors have highly praised the comfort level of both the beds and mattresses, often highlighting the combination of a comfortable bed and pillows as a significant positive aspect. Some reviews have noted that the beds are spacious, soft and provide a cozy sleep experience with the large beds receiving particular commendation for their roominess and comfort.
However, not all feedback is positive. The occasional mention of wobbly or broken beds and sagging mattresses indicates inconsistency in quality. Some guests have experienced issues with bedding quality, emphasizing discomfort from old or visibly worn-out mattresses. A few reviews mention that the beds are not particularly suitable for adults due to their narrow size. Despite these concerns, the prevailing sentiment focuses on the comfort and favorable sleep conditions provided by many of the hotel's beds.
Overall, while the majority of guests report a satisfactory and comfortable sleeping experience at Hotel Duman, there are sporadic remarks about outdated or inadequately maintained bedding that the hotel might need to address to ensure uniformly high standards.
Cleanliness
Hotel Duman presents a mixed picture when it comes to cleanliness, as reflected in numerous guest reviews. Many visitors appreciated the clean rooms and bedding, describing the environment as very clean, cozy and comfortable. Some highlighted the hotel's daily housekeeping services, noting that rooms are cleansed every day with clean white linen and beds provided. Positive feedback also mentioned the spaciousness and warmth of the rooms, along with thoroughly cleaned amenities such as showers and the pool changing rooms.
However, there are notable cleanliness issues reported by some guests. Several reviews pointed out that specific rooms were not properly cleaned with complaints ranging from dust in the bathroom to carpets and mattresses with lingering smells. Other guests noticed broken tiles, yellowed seams and an overall smell of chemicals or paint in the hotel. Instances of unpleasant smells in rooms and bathrooms, along with inadequate disposal of garbage, were also mentioned. The condition of furniture and certain hotel areas appear worn out with some guests finding the maintenance lacking, leading to an inconsistent experience regarding hotel cleanliness.
Staff
Hotel Duman has garnered a mix of feedback regarding its staff with positive remarks outweighing the negatives. Many guests have praised the staff for being polite, friendly and helpful. The reception team, in particular, often receives commendation; they are noted for being attentive, competent and responsive to guests' requests. Additionally, the hotel staff have been acknowledged for their ability to address problems promptly and their willingness to accommodate early check-ins.
Visitors frequently highlight the supportive and cheerful nature of the staff, emphasizing their pleasant demeanor and readiness to assist. Some staff members, like Aray at the reception, have made a notable impact on guests with their professional and polite conduct.
Despite the generally positive reviews, there are some criticisms. Select comments indicate that the reception staff could sometimes be uninformative or unresponsive. Issues such as slow service, unresponsiveness from room service and occasional miscommunication about breakfast inclusions have been noted. Additionally, there were mentions of the housekeeping service being subpar and the pool staff having a less than favorable attitude.
While some guests experienced delays and difficulty in reaching reception and noted instances of indifference and incompetence among the managers, the prevailing sentiment about the Hotel Duman staff remains positive. The service is often described as excellent, backed by a friendly and hospitable team eager to make guests' stays enjoyable.
Wi-Fi
Hotel Duman's Wi-Fi experience presents a mixed bag for guests, but more often than not, it delivers satisfactory service. Many guests reported good Wi-Fi and excellent internet with a strong signal, particularly in-room, ensuring a seamless browsing or streaming experience. Compliments about good internet access suggest reliable connectivity in several areas of the hotel.
However, there is a noticeable number of reviews mentioning issues, such as weak or slow Wi-Fi, highlighting inconsistencies. Some guests experienced internet speeds as low as 2 Mbps, while others noted that the connection can lag or does not work perfectly all the time. Despite some challenges with the Wi-Fi, the positive reviews indicate that many guests still found it functional and sufficient for general use.
Spa
Hotel Duman's spa facilities have garnered significant attention from its guests. The hotel offers a comprehensive spa experience that includes a sauna, Turkish bath, hammam, steam room and a well-equipped fitness center. Many guests appreciated the inclusion of the spa and swimming pool in their accommodation and the pool, in particular, has been highlighted as a favorite feature.
Despite the positive remarks, there are areas that could benefit from improvement. Some guests noted that the spa needs repairs and a thorough clean-up and that the spa services were occasionally not available or inconsistent with closures on certain days. The lack of essentials like towels and water cups in the gym was also mentioned.
Overall, the spa at Hotel Duman has great facilities that are appreciated by many, although maintenance and service consistency could be enhanced.
Gym
Hotel Duman provides a generally positive fitness experience for its guests. The gym is often praised as good and well-equipped with particular mentions of excellent facilities and accessibility. The fitness center includes a pool and is described as a great addition to a pleasant stay, operating from 7 am. Despite some reports of the gym and pool occasionally being closed or lacking towels and water cups, the overall impression suggests that the gym is a valuable amenity for those seeking to maintain their fitness routine while travelling.
Pool
Hotel Duman features a notable swimming pool that is highlighted frequently in guest reviews. The pool is described as large and comfortable with clean and cozy water, making it an appealing amenity for visitors. Guests appreciate the inclusion of the pool, sauna and hammam in the room rate, adding extra value to their stay. Many have enjoyed using the pool and found it to be a great addition to their experience. Families, in particular, noted that children thoroughly enjoyed swimming to their heart's content.
However, there are some concerns. The pool area can become crowded and at times, the water temperature fluctuates between being too cold and too warm. There are also mentions of the water turning cloudy and cleanliness issues arising on occasion. A few reviews mentioned the pool not being operational during their stay, which could be a significant inconvenience. Finally, the pool is part of a public sport center, not owned or managed by the hotel, which might affect the overall experience for some guests.
Overall, the presence of the pool and associated amenities generally receives positive feedback, making it a considerable draw for Hotel Duman, despite some occasional drawbacks.
Family
Hotel Duman stands out as an exceptional choice for family vacations, garnering praise for its array of kid-friendly amenities and activities. A children's oceanarium and water park make it an attractive destination for younger guests, while the children's park and various attractions provide endless fun for the whole family. The hotel is ideally situated near a family recreation center and a park, enhancing its appeal for family trips.
Guests have noted the hotel's dedication to creating a family-focused environment with professionals who are well-versed in catering to family needs. Special events, such as children's birthday parties, add to the joyful atmosphere, ensuring memorable experiences for families.
While the child feeding options could use improvement, overall, the hotel offers a great setting for children to enjoy with facilities like the pool and sauna adding to the fun. Families consistently report wonderful times spent together at Hotel Duman, making it a highly recommended spot for family-friendly holidays.
4 Star
Hotel Duman holds a four-star rating but feedback suggests mixed reviews regarding the quality and service provided. While the hotel is recognized as a four-star establishment and meets some of the expected standards associated with this rating, there are notable criticisms. Concerns have been raised about declining service quality and unmet expectations common to four-star hotels. Additionally, the hotel's ten-year-old infrastructure appears significantly aged with specific mentions of uncomfortable and poorly maintained mattresses. Overall, some guests feel that it currently operates more at a three-star standard rather than its advertised four-star level.
Business
Hotel Duman is well-suited for business travelers, offering a very convenient location in the city center near a park, shopping center and the Biline Arena. The business facilities are highly rated and there are complimentary late check-out options available. However, the room service menu is limited and business services may be lacking on weekends. Overall, it provides a favorable environment for business trips, clarifying guests' needs efficiently to prepare necessary documents before morning.
Accessible
Hotel Duman offers commendable accessibility features, making it a convenient choice for guests with disabilities. The hotel's location is notably easy to access, whether arriving by local transportation or via the nearby airport. The property includes practical amenities such as lifts and elevators that facilitate movement throughout the premises. Guests can enjoy accessible rooms and the overall environment provides a sense of convenience. Furthermore, the pool is accessible to all visitors, ensuring inclusive leisure options. The facilities are complemented by clean bedding and amenities, aligning well with the price. Despite its age and some wear, Hotel Duman remains a reliable and well-positioned option for all travelers.
Indoor Pool
Hotel Duman boasts an indoor pool area that guests have found appealing. The pool is notably large and deep, making it suitable for a good swim. Located within the hotel's fitness club, which has a separate entrance, the pool area also includes amenities such as saunas, a hammam and a steam room. Visitors appreciated the extensive spa area with its combination of the swimming pool and sauna. However, entry requires wearing a swimming cap. While the pool area generally receives positive feedback, it is occasionally in need of repair. Accessibility to the pool is limited to certain days, which guests should be aware of when planning their visit.
Honeymoon
Hotel Duman presents itself as an ideal destination for honeymooners seeking a romantic and memorable getaway. Guests frequently highlight the great view and pleasant atmosphere that cater perfectly to young couples. Among the notable amenities are specially decorated honeymoon rooms and suites, creating an enchanting environment for newlyweds. The hotel goes the extra mile by providing special romantic packages and unique honeymoon event services, including delightful touches like a honeymoon cake. Overall, guests consistently describe their stay at Hotel Duman as the perfect honeymoon experience.
Yes, Hotel Duman has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Hotel Duman.
No, Hotel Duman doesn't allow dogs.
No, parking facilities aren't available at Hotel Duman.