Dog Friendly
This hotel is tagged as pet-friendly.
Dog Play Area
Dogs Stay Free
Do you accept dogs in all rooms?No, some rooms only: Only some rooms
Is there an extra charge?Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in?Yes, During the booking process
What is the maximum number of dogs per room?Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted?Yes, 15 Kg
Are there any leash-free play areas?Yes
Should the dog be kenneled at all times in the room?No
Should the dog be kenneled/kept in a pet carrier at all times in public areas?No
Should the dog remain leashed at all times in the room?No
Should the dog remain leashed at all times in public areas?Yes
Are the dogs allowed on the furniture?No
Are the dogs allowed on beds?No
What are the basic requirements to accept a dog?Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Must use designated areas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not be left unattended in the room
Should bring own food and water container
Is there a refundable deposit to guard against damages?Yes, $ 1000
Do you offer any dog related services?Walking: $ 250
Except for dogs, do you also accept other pets?Yes
Do you have a written and comprehensive pet policy available on request?Yes
Pool
Pool Swim Up Bar
Pool Lap Lanes
Outdoor Pool
Pool 1 informationLocation of the pool:Outdoor pool
Is it a pool of special type?Thermal water lap pool
Pool surface size:50 m2
Pool minimum depth:1,2 m
Pool maximum depth:1,2 m
Pool maximum length:25 m
When is the pool open?All year
Opening hours:07:00 - 15:30
The pool also has:Lifesaving equipment
Lap lanes
Waterfall
Around the pool, there are also available:Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Spa facilities
The water of the pool is sanitized using:Chlorine
We change the water every day
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Additional information about the pool:Reservation needed, because limited access due covid protocols
Pool 2 informationLocation of the pool:Outdoor pool
Is it a pool of special type?Thermal water
Pool surface size:15 m2
Pool minimum depth:0,1 m
Pool maximum depth:1,4 m
Pool maximum length:5 m
When is the pool open?All year
Opening hours:08:00 - 17:30
The pool also has:Lifesaving equipment
Jacuzzi / Hot tub / Bubbling whirlpool
Waterfall
Pool activities available:Water sports
Around the pool, there are also available:Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Spa facilities
The water of the pool is sanitized using:Chlorine
We change the water every day
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Additional information about the pool:Reservation needed due covid protocols
Pool 3 informationLocation of the pool:Outdoor pool
Is it a pool of special type?Thermal water pool
Pool surface size:10 m2
Pool minimum depth:1,1 m
Pool maximum depth:1,1 m
Pool maximum length:4 m
When is the pool open?All year
Opening hours:10:00 - 17:00
The pool also has:Lifesaving equipment
Waterfall
Around the pool, there are also available:Showers
WC
Changing facilities
Towels
Umbrellas
Spa facilities
The water of the pool is sanitized using:Chlorine
We change water every day
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Additional information about the pool:Reservation needed due covid protocols
Show more...Tennis
Number of all tennis courts1
Number of indoor/covered tennis courts0
Number of lighted tennis courts1
Tennis court(s) terrain:Clay (Unbound mineral aggregate)
Tennis court(s) opening hours:08:00 - 21:00
Cost for using a court:Free for guests: $ 150
Are tennis lessons offered?Yes, at an hourly charge: $ 300
Are rackets offered to guests who do not have their own?Yes, for free
Requirements to play tennis:Wear clay tennis shoes to play at clay courts
Do you organise tennis camps?Νο
Do you organise tournaments that guests can participate in?Νο
Is there a shop with tennis gear?Yes, nearby.
Is there anything that you would like to highlight, add or clarify?Lighting with extra cost.
Health & Safety
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
They need to answer a questionnaire
Do you perform temperature checks upon guests' arrivals?Yes, to all guests
Do you ensure contactless check-in/check-out?Yes, by touchscreen interface (self check-in kiosk)
Do the hotel's main entrance doors open automatically?No
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 2 hours.
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, daily
Are guests' luggage and belongings disinfected upon arrival?No
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?Yes, other limit
4
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?Yes, up to 80% of the rooms can be occupied
Do you allow people who don't stay or work at the hotel to enter its premises?No
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?Yes, New hours: Check-in: 15:00 - Check-out: 12:00
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?No
Are rugs removed from guest rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?No
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications?San Miguel Health First Certificate
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?Reservation needed for pools, gym and no on
Has the hotel closed during the pandemic?No
