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Summary of reviews'Hotel am Rathaus' is lauded for its excellent location in the heart of Augsburg, offering unbeatable access to the city's historic and cultural attractions. Guests appreciate the convenience of nearby public transportation and the availability of underground parking. The hotel's central yet peaceful setting makes it ideal for both short city trips and extended stays, providing a perfect base for leisurely explorations and local dining excursions.
The breakfast offerings receive high praise with guests commending the plentiful and diverse options that cater to various tastes. The breakfast is described as rich, fresh and well-presented with service that is both friendly and attentive. Inclusion of breakfast in the room rate adds to its appeal, despite minor suggestions for improvement.
Rooms at the hotel are frequently highlighted for their cleanliness and cozy ambiance. While some guests note that the rooms are on the smaller side with somewhat outdated furnishings, they are well-maintained and come with essential amenities, including small fridges. The bathrooms, though compact, are generally clean. Some drawbacks include the lack of air conditioning, noise from nearby traffic and thin pillows.
The hotel stands out for its exceptional cleanliness, consistently providing a tidy and well-maintained environment that creates a comfortable stay for visitors. This commitment to cleanliness extends throughout the facility, earning high marks from guests.
The staff at 'Hotel am Rathaus' are frequently praised for their friendliness and helpfulness, contributing to the hotel’s warm and welcoming atmosphere. Guests note the staff's attentiveness and efficiency, highlighting their efforts to ensure a pleasant stay.
However, the wifi service receives mixed reviews. While some guests report a reliable connection, others experience frequent disconnections and weak signals. The parking facilities are generally considered a significant advantage, offering a secure and convenient underground garage, although some guests find the entrance narrow and challenging to navigate.
The hotel's central location also places guests within easy reach of the city's vibrant nightlife with numerous bars and restaurants nearby. This proximity can lead to considerable nighttime noise, which may disrupt sleep for some guests, especially given the lack of air conditioning.
Beds in the hotel receive mixed feedback with many guests finding them comfortable and conducive to restful sleep. However, there are mentions of issues with the softness of the mattresses and the thin pillows, pointing to a need for improvement in this area.
Overall, 'Hotel am Rathaus' provides a centrally located, clean and comfortable place to stay in Augsburg with a friendly staff and excellent breakfast offerings, making it a favored choice for city explorers and sightseers. Show more
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Categories
Family Friendly Hotel
This hotel is tagged as a boutique hotel. Its central location and comfortable accommodations cater to families exploring the city.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Hotel with Parking
Room Types
Single RoomThis room has a minibar and cable TV.
Double RoomThis room has a minibar and cable TV.
Guest Reviews
7.9
Good
Location
Nestled in the heart of Augsburg, 'Hotel am Rathaus' is perfectly situated for city explorers and sightseers alike. Its unrivaled central location, right next to the town hall and within the old town, ensures that guests have easy walking access to all major attractions. Visitors frequently highlight the convenience of being able to step out of the hotel and have the city's historic and cultural hotspots right on their doorstep.
Despite its centrality, the hotel maintains a peaceful atmosphere, offering cozy accommodations amidst the bustling city. Guests appreciate the proximity to public transportation and the availability of underground parking, making it an ideal choice for those arriving by car. Many reviews also commend the friendly staff, who contribute to the hotel’s warm and welcoming environment.
Whether on a short city trip or an extended stay, the prime positioning of 'Hotel am Rathaus' makes it an exceptional base for discovering Augsburg. The location is highlighted as perfect for leisurely strolls through the charming streets, shopping excursions and visiting local dining establishments. Overall, this hotel’s location is repeatedly praised as being fantastic, unbeatable and sensational by those who have stayed there.
Breakfast
Hotel am Rathaus receives largely favorable reviews for its breakfast offerings with guests noting a plentiful selection and diverse options that cater to various tastes. Words like "great," "very good," "excellent," and "perfect" appear frequently, underscoring the high level of satisfaction among visitors. The breakfast is described as abundant, rich and well-maintained with specific mentions of fresh fruit salads and lovingly prepared dishes.
Guests appreciate the value of the breakfast, often highlighting it as a strong point of their stay. Many find that the breakfast buffet is extensive and offers everything needed to start the day well. Freshness is a recurring theme with compliments on the quality and variety, from the inclusion of oat milk to a diverse array of sausages, cheese, jam and fresh fruits.
The breakfast service gets positive remarks for being friendly and attentive. Guests also note that the breakfast is included in the room rate, adding to its appeal.
Despite the overwhelmingly positive feedback, a few reviews highlight areas for improvement. Some guests mention dry, reheated rolls and a limited bread selection as drawbacks. Additionally, the breakfast room is occasionally described as cramped and the variety, while sufficient, could use some enhancement according to a few opinions.
Overall, the breakfast at Hotel am Rathaus is well-received with guests consistently pleased with the variety, quality and presentation, though there are minor areas where improvements can be made.
Rooms
Hotel am Rathaus features rooms that are often praised for their cleanliness and cozy ambiance. Guests frequently mention that while the rooms are on the smaller side, they are generally well-maintained, clean and equipped with necessary amenities. Many have described the rooms as simple yet functional with furnishings that, though a bit outdated, still serve their purpose.
Bathrooms, like the rooms, are compact and sometimes result in a wet floor due to the design. Despite this, they are kept clean and come equipped with essential facilities. The rooms have small fridges, an addition appreciated by many, adding a touch of convenience.
However, there are some issues that guests highlight. The lack of air conditioning can make rooms uncomfortably warm and the older decor and furnishings can detract from the overall experience. Noise from the courtyard or nearby traffic can be a bother, especially for rooms on the first floor. The pillows provided are often described as too thin and some rooms showed signs of wear and tear, particularly the carpets.
Despite these drawbacks, the hotel’s central location and the quiet, comfortable atmosphere of the rooms make Hotel am Rathaus a suitable choice for business travelers or those on a short city trip. The rooms, though small, are adequate for a brief stay and provide a cozy reprieve in the heart of the city.
Beds
Hotel am Rathaus offers mixed experiences regarding its beds with a significant number of guests finding them comfortable and conducive to a good night's sleep. Phrases such as comfortable bed, comfy bed and wonderfully soft feather blankets suggest that many guests appreciated the bedding quality. The positive remarks often highlight the beds being very comfortable and the softness contributing to restful sleep.
However, several reviews indicate areas for improvement. Some guests found the double beds to be narrow and the mattresses too soft or worn, describing them as saggy or like a hammock. Complaints also extend to the pillows, which were often considered too thin, flat or lacking in quantity, contributing to an overall uncomfortable sleep experience for some.
In summary, while many guests at Hotel am Rathaus enjoyed the comfort of their beds, there is a noticeable need for addressing the softness of the mattresses and providing better quality or additional pillows to enhance the overall sleeping experience.
Cleanliness
Hotel am Rathaus shines with an exceptional reputation for cleanliness, as highlighted in numerous guest reviews. Visitors frequently note that rooms are consistently clean, tidy and well-maintained. Whether describing the overall hotel ambiance or the specific conditions of the rooms and bathrooms, guests repeatedly emphasize the high standards of cleanliness. Many reviewers commend the spotless condition of their rooms, describing them as comfortable and well-equipped. The hotel's commitment to maintaining a clean and orderly environment extends throughout the facility, contributing to a positive and comfortable stay for visitors. Despite a minor mention of strong traces of deposits in the toilet, the overall impression remains highly favorable. Guests appreciate the cleanliness and comfort provided, making Hotel am Rathaus a reliable choice for travelers prioritizing hygiene.
Staff
The reviews for 'Hotel am Rathaus' shine a spotlight on the exceptional quality of the hotel's staff. Guests frequently highlight the friendliness, helpfulness and attentive nature of the employees, describing them as super-friendly, accommodating and kind. Both the reception and general staff are noted for their warm welcomes and willingness to assist, making guests feel valued and well-served throughout their stay. The hotel management and team are praised for their efficient service and excellent communication, both before and after arrival. Despite a few mentions of surly behavior from some reception staff, the overall impression remains overwhelmingly positive, painting a picture of a highly supportive and courteous team dedicated to ensuring a pleasant and comfortable experience for visitors. The hotel's commitment to guest satisfaction is further accentuated by heartfelt acknowledgments of individual staff members who go above and beyond in their roles.
Wi-Fi
The wifi at Hotel am Rathaus has received mixed feedback from guests. While some guests have praised the wifi for working well and providing a reliable connection, others have highlighted significant issues. Common complaints include unstable and weak signals with some guests noting that it was impossible to work due to frequent disconnections on both laptops and smartphones. There were also mentions of the internet access not working at all at times, making it challenging for those needing a consistent connection. Despite some positive remarks, the general consensus indicates room for improvement in the hotel's wifi service.
Parking
The parking experience at Hotel am Rathaus garners mixed reviews from guests with a strong emphasis on its positive aspects. The availability of an underground parking garage is frequently highlighted as a significant advantage, providing a convenient and secure place to park directly at the hotel. Many guests find the parking to be useful, spacious and well-maintained with some even praising it as excellent and perfect.
Motorcyclists will appreciate the fantastic motorcycle garages available and the hotel's central location adds to the convenience of having on-site parking. Despite the occasional issues with the garage entrance being narrow, steep or tight, the secure, underground nature of the parking facility is seen as a bonus. The existence of private and reserved parking spaces adds to the convenience for organized travelers.
However, it should be noted that some guests experienced challenges, such as limited parking spaces and occasional difficulties with accessing the garage. It is recommended to book parking in advance to ensure availability, as it comes at a cost of €13 per night and can fill up quickly. Despite a few criticisms about the tightness and steepness of the entrance, the underground parking largely contributes to a positive stay at the Hotel am Rathaus.
Nightlife
Hotel am Rathaus enjoys a central location, putting guests right in the heart of the city's nightlife. This prime spot means that abundant bars, restaurants and discos are within easy reach, offering a vibrant atmosphere. However, the energetic nightlife scene comes with considerable noise, particularly from partygoers and local establishments that remain lively until the early morning hours. Guests have noted difficulty sleeping due to the loud crowds and bass-heavy music with activity often persisting until 3 am. While this bustling nightlife can be a draw for those seeking entertainment, it may pose a challenge for those requiring a quieter environment, especially since the hotel lacks air conditioning, which prevents closing windows as a solution. Overall, the hotel's advantageous location offers both the excitement of nearby nightlife and the potential drawback of significant nighttime noise.
No, Hotel am Rathaus doesn't have any pool.
No, a spa isn't available at Hotel am Rathaus.
No, Hotel am Rathaus doesn't allow dogs.
Yes, parking facilities are available at Hotel am Rathaus.