SERENA Hotel Aventura Miami, Tapestry Collection by Hilton
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Summary of reviewsSERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, is lauded for its convenient location near Aventura Mall and Gulfstream Park, making it ideal for those interested in shopping and dining. Despite the surrounding area's ongoing development and construction, the hotel's clean, modern facilities and easy parking make it a comfortable choice for travelers.
The breakfast at the hotel receives mixed feedback. Many guests enjoyed the variety and quality of the food, particularly the coffee and bagels and praised service from staff members like Tatiana. However, issues were raised about the clarity of the breakfast policy, its minimal options and occasional cleanliness and service lapses.
Dinner experiences are more positive with the restaurant and bar on-site praised for their pleasant ambiance and good drinks. The menu, though, could be more varied and some guests noted that food was occasionally overpriced or took too long to arrive. The terrace at the restaurant offers a charming dining setting, although the absence of room service and in-room microwaves was a downside for some.
The rooms at the hotel are frequently highlighted as spacious, comfortable and tastefully decorated. Guests appreciate the modern furnishings, high ceilings and fully equipped kitchenettes. Cleanliness is a strong suit with the rooms and bathrooms consistently well-maintained. The beds are comfortable, contributing to a restful stay. Some minor issues include sporadic room temperature control and occasional service delays at check-in.
Overall, the hotel's cleanliness is highly rated with well-maintained rooms and common areas. While some guests experienced sporadic issues with housekeeping and missed cleanings, the staff generally responded well to cleanliness concerns. The hotel's pleasing aroma and organized environment further enhance the guest experience.
Staff at the hotel receive largely positive remarks with many guests noting the helpful and friendly service from front desk personnel and restaurant staff. Specific staff members such as Tatiana and Peri are often praised for their outstanding service. Despite occasional encounters with unaccommodating or inexperienced staff, the well-managed and attentive team generally contributes to the hotel's welcoming atmosphere.
The free Wi-Fi service at the hotel is appreciated for its speed and efficiency, though a few guests noted occasional inconsistencies. The fitness amenities, including a clean and well-equipped gym and a beautiful outdoor pool, are well-received. The rooftop pool, in particular, is a standout feature, praised for its cleanliness, inviting ambiance and convenient access.
Parking at the hotel receives mixed reviews. While guests appreciate the easy, accessible and well-located parking options, the cost is often seen as expensive and not always clearly communicated. Nevertheless, the parking facilities themselves are functional and convenient.
In summary, SERENA Hotel Aventura Miami offers a modern, comfortable and well-located stay with spacious rooms, commendable cleanliness and a friendly staff. Its amenities, including the rooftop pool and gym, enhance its appeal, making it a reliable choice for travelers visiting the Aventura area.
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The breakfast at the hotel receives mixed feedback. Many guests enjoyed the variety and quality of the food, particularly the coffee and bagels and praised service from staff members like Tatiana. However, issues were raised about the clarity of the breakfast policy, its minimal options and occasional cleanliness and service lapses.
Dinner experiences are more positive with the restaurant and bar on-site praised for their pleasant ambiance and good drinks. The menu, though, could be more varied and some guests noted that food was occasionally overpriced or took too long to arrive. The terrace at the restaurant offers a charming dining setting, although the absence of room service and in-room microwaves was a downside for some.
The rooms at the hotel are frequently highlighted as spacious, comfortable and tastefully decorated. Guests appreciate the modern furnishings, high ceilings and fully equipped kitchenettes. Cleanliness is a strong suit with the rooms and bathrooms consistently well-maintained. The beds are comfortable, contributing to a restful stay. Some minor issues include sporadic room temperature control and occasional service delays at check-in.
Overall, the hotel's cleanliness is highly rated with well-maintained rooms and common areas. While some guests experienced sporadic issues with housekeeping and missed cleanings, the staff generally responded well to cleanliness concerns. The hotel's pleasing aroma and organized environment further enhance the guest experience.
Staff at the hotel receive largely positive remarks with many guests noting the helpful and friendly service from front desk personnel and restaurant staff. Specific staff members such as Tatiana and Peri are often praised for their outstanding service. Despite occasional encounters with unaccommodating or inexperienced staff, the well-managed and attentive team generally contributes to the hotel's welcoming atmosphere.
The free Wi-Fi service at the hotel is appreciated for its speed and efficiency, though a few guests noted occasional inconsistencies. The fitness amenities, including a clean and well-equipped gym and a beautiful outdoor pool, are well-received. The rooftop pool, in particular, is a standout feature, praised for its cleanliness, inviting ambiance and convenient access.
Parking at the hotel receives mixed reviews. While guests appreciate the easy, accessible and well-located parking options, the cost is often seen as expensive and not always clearly communicated. Nevertheless, the parking facilities themselves are functional and convenient.
In summary, SERENA Hotel Aventura Miami offers a modern, comfortable and well-located stay with spacious rooms, commendable cleanliness and a friendly staff. Its amenities, including the rooftop pool and gym, enhance its appeal, making it a reliable choice for travelers visiting the Aventura area.
Hotel with Swimming Pool
The Serena Hotel offers an outdoor pool with free cabanas. It also features a rooftop swimming pool. The hotel is known for its refined contemporary rooms and suites.
Heated Pool Outdoor Pool
Hotel with Parking
Offers on-site parking. The parking is convenient for guests, ensuring easy access to the hotel and nearby attractions.
EV charging stations
4-Star Hotel
This hotel has an outdoor swimming pool, fitness center, and a rooftop terrace. It features the Cielo Bistro & Bar and the SKYE Rooftop lounge. It is located near Aventura Mall and Gulfstream Park and Casino.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Located conveniently near Aventura Mall and Gulfstream Park, SERENA Hotel Aventura Miami, Tapestry Collection by Hilton is praised for its strategic positioning that places guests close to shopping and dining options, as well as major roads. The proximity to key points of interest like the Aventura Mall makes it an ideal spot for those looking to indulge in retail therapy.
However, the area surrounding the hotel is under development, which includes ongoing construction that can be unappealing for some guests. The neighborhood may feel a bit deserted or seem unsafe, especially at night and the nearest attractions often require a car or other forms of transportation.
Despite these challenges, the hotel itself is modern, clean and offers easy parking, making it a comfortable choice for visitors. With some effort in navigating through the developing surroundings, guests can quickly access a variety of interesting places in Miami and Fort Lauderdale, enhancing their stay in the area.
The breakfast experience at the SERENA Hotel Aventura Miami, Tapestry Collection by Hilton, receives a range of mixed reviews from guests. Many guests praised the breakfast for its variety and good quality with some highlighting the delicious coffee, huge and fulfilling bagels and the overall delicious offerings. A few reviewers mentioned helpful staff members, particularly Tatiana and appreciated the service provided by the breakfast staff, despite some general feelings of inattentiveness in the dining room service.
However, there are several points of criticism. Numerous guests were dissatisfied with the value and clarity of the breakfast policy, noting that the so-called complimentary breakfast was limited and often associated with additional costs. Others found the breakfast options minimal and overpriced with some specific complaints about stale bread, rotten fruit and long wait times for food preparation. There were also remarks about the breakfast being cold or not starting early enough.
Other guests expressed frustration over the quality and variety of the offerings with some describing the breakfast as awful and mentioning limited choices on the menu. Additionally, issues were raised about the buffet-style breakfast being sparse and the à la carte options as mediocre. Some reviewers also pointed out cleanliness issues and unfriendly interactions with staff.
In summary, while the breakfast at this hotel has its highlights, such as good coffee and helpful staff, there are significant areas for improvement regarding value, variety and overall service.
SERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, showcases some notable attributes in its dining experience which might appeal to travelers seeking a pleasant culinary setting. The hotel's restaurant terrace offers a charming ambiance, making it an ideal spot for a meal. Both the restaurant and bar are considered pleasant by many guests with the bar earning praise for its good drinks. While the menu is generally regarded as good, guests have commented that it could benefit from a wider variety of options.
However, guests have expressed mixed feelings about the food quality and service. Some found the meals to be excellent, while others felt that the food was not worth the high prices and noted it could sometimes be slow to arrive. Specific complaints included overcooked dishes and long wait times. Despite these criticisms, the hotel remains an attractive option for those looking for a convenient place to dine with some guests appreciating the overall feel of luxury and the decent pricing for lunch and dinner.
For travelers considering in-room dining, it's worth noting that the hotel does not offer room service and the rooms are not equipped with microwaves. Additionally, the cost of small bottled water in the room is considered steep by guests. While there are areas that could use improvement, the hotel’s restaurant and bar still manage to leave a positive impression on many with their good drinks and pleasant atmosphere.
SERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, has garnered positive feedback particularly focused on its spacious and comfortable rooms. Guests frequently describe the rooms as clean, large and beautifully decorated with modern furnishings and high ceilings adding to the pleasant ambiance. The beds are noted for their comfort and the bedding and pillows are of good quality. Many reviewers appreciate the fully equipped kitchenettes in the suites, although some mentioned missing items like microwaves or fridges.
The hotel's cleanliness is consistently praised with the rooms and common areas being tidy and well-maintained. The bathrooms receive high marks for their size and cleanliness and many guests appreciate the availability of ADA accessible showers. The quietness of the rooms is another frequently cited positive aspect, contributing to a restful stay.
The newly built nature of the hotel also stands out with the facilities being in excellent condition. The attractive decor and modern style of the rooms receive regular compliments, contributing to an overall pleasant and comfortable atmosphere. However, a few guests mentioned issues with room temperature control and lighting and the occasional layout or furnishing concerns.
Check-in experiences varied with some guests highlighting the ease of the process, while others noted delays and service issues. Despite these minor hiccups, guests generally found the hotel staff to be helpful and attentive.
In summary, SERENA Hotel Aventura Miami offers spacious, comfortable and well-decorated rooms that are a highlight for many guests. The hotel’s cleanliness and modern amenities contribute to its appeal, making it a reliable choice for travelers seeking a tranquil and comfortable stay in a new establishment.
SERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, offers an overall positive sleeping experience according to guest reviews. Many visitors highlight the comfort of the beds, describing them as comfortable, clean and spacious. The mattresses are consistently mentioned as being in good condition and guests appreciate the large American standard size of the beds. Rooms are also noted for their spaciousness with several reviewers commenting on the convenience of amenities like the in-room coffee machine and excellent service from the friendly staff. While there are a few mentions of the beds being too stiff for some, the general consensus is that the bedding provides a comfortable stay, contributing to a restful night.
SERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, generally receives high marks for its cleanliness. The rooms and common areas, including the pool, are consistently remarked upon for being well-maintained and spotless. Guests appreciate the modern and nicely decorated rooms that seem fresh and recently constructed. Many found the property itself to be beautifully clean and well-organized, contributing to an overall pleasant stay. The hotel also exudes a fresh and pleasing aroma throughout, enhancing the sense of cleanliness.
Staff at the hotel are frequently praised for their friendliness and responsiveness to cleanliness issues. The manager is noted to be helpful and even occasionally fun, adding a personal touch to the service.
Despite this, there are some areas where improvements are clearly needed. Several reviews mention that room cleaning did not occur daily unless specifically requested. Some guests experienced poor cleaning service, finding soiled towels or missing toiletries. Others reported minor issues like slightly dirty carpets or stained towels. Additionally, there were occasional mentions of supplies being left inside rooms and inadequate cleaning in general.
Nevertheless, the overall consensus leans heavily towards a positive experience with cleanliness being a strong suit of the hotel, contributing to its appeal as a modern and comfortable place to stay in a prime location near Aventura Mall.
The staff at SERENA Hotel Aventura Miami, Tapestry Collection by Hilton has garnered a mix of opinions from guests, but positive remarks are prevalent in the reviews. Many guests noted that the front desk personnel were particularly helpful and welcoming, enhancing their check-in experience. Staff members like Tatiana and Peri received special mentions for their outstanding service during breakfast and overall guest interactions. The hotel's professional and friendly staff frequently made guests feel at home, contributing to the pleasant and warm atmosphere of the property.
The restaurant staff, particularly at Cielo Restaurant on the 6th floor, also received commendations for their friendliness and excellent service. Guests appreciated the attentiveness and professionalism of the entire service team. The property itself was often highlighted for being clean with convenient parking and good amenities. Despite a few incidents where guests encountered unaccommodating or inexperienced staff, the overall impression is one of a well-managed hotel with a team eager to assist and ensure a comfortable stay. Whether it's the front desk, housekeeping or restaurant employees, the team at SERENA Hotel Aventura Miami leaves a lasting impression with their smiles and helpful nature.
SERENA Hotel Aventura Miami, Tapestry Collection by Hilton, generally receives positive remarks for its Wi-Fi service. Guests compliment the hotel for providing fast and efficient Wi-Fi, which is available free of charge for all hotel guests. The Wi-Fi is reported as being particularly strong in the rooms, making it convenient for both business and leisure travelers. However, despite the mostly favorable reviews, there are occasional mentions of inconsistent or slow Wi-Fi with some guests experiencing difficulties in accessing the service. Nevertheless, the overall consensus seems to acknowledge the hotel's effort to offer a reliable internet service as part of its amenities.
The fitness amenities at SERENA Hotel Aventura Miami, Tapestry Collection by Hilton receive a mix of commendable feedback. Guests appreciate the functional and well-equipped gym, which, despite its compact size, caters adequately to their exercise needs. The gym is noted for its cleanliness and good equipment, although some reviews suggest that certain exercise machines could benefit from an update. Several visitors enjoyed the additional features such as the beautiful outdoor swimming pool and the chill-out spaces available both indoors and outdoors. However, it’s worth mentioning that a few guests had to visit an off-site location for their fitness activities. Overall, the gym and pool facilities contribute positively to the hotel's appeal.
Situated on the 6th floor, the pool area at SERENA Hotel Aventura Miami, Tapestry Collection by Hilton, provides a delightful experience for guests. The rooftop pool is a standout feature, offering a lovely and very clean outdoor setup complete with a large balcony and an inviting bar. Visitors appreciate the easy access from the hotel and parking lot straight to the swimming pool, which is not just vast but meticulously maintained. The poolside bar and restaurant enhance the experience, making it a perfect spot for relaxation and refreshment.
The pool area garners praise for its magnificent and well-equipped layout, along with the impressive rooftop terrace that serves as a great additional spot for leisure. While some guests have noted the pool water could be warmer, particularly in June, others value the heated pool option and its excellent sun exposure. Despite occasional mentions of inadequate towel availability and the pool being on the smaller side, the majority of reviews highlight the pool's beauty, functionality and overall pleasant ambiance.
In summary, the rooftop pool at SERENA Hotel Aventura Miami is a highly appreciated facility that combines cleanliness, convenience and a relaxing atmosphere, making it a highlight for many visitors.
At SERENA Hotel Aventura Miami, Tapestry Collection by Hilton, guests have shared mixed feedback about the parking facilities. The parking lot is described as easy, accessible and well-located with the added convenience of direct access. Indoor garage options are also available and the process does not require valet service, which many guests found efficient.
However, several guests pointed out that parking can be quite expensive with fees ranging from $20 to $30 per night, a cost that some felt should be included in the room price for hotel guests. The parking fee policy was not always clear on the hotel's website, which led to some surprises upon arrival. Despite the cost, the parking facilities received compliments for their size and functionality.
While some guests appreciated the free parking spaces available on the street and the fast, free Wi-Fi in the parking areas, the overall sentiment indicated that the high cost of parking was a significant drawback.
SERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, is a beautifully decorated establishment boasting a great location that several guests have appreciated. The hotel offers amenities such as a restaurant and room service, enhancing the convenience for its visitors. Many have found the overall structure of the hotel to be good, meeting expectations in terms of design and cleanliness.
Despite some construction in the surrounding area, the appeal of the locality remains strong. While feedback about it being a four-star hotel is mixed with some noting it’s just passable or commenting on the high price, there’s potential for improvement in meeting the expectations typically associated with a four-star rating. Nonetheless, many guests are keen on returning, indicating satisfaction with their experience and hopeful for future visits.
SERENA Hotel Aventura Miami, Tapestry Collection by Hilton, generally receives positive feedback for its indoor pool. Guests frequently describe the pool as very nice, large and even magnificent, highlighting it as a key feature of the hotel experience. The indoor pool is located on the lowest level and is both heated and a standout amenity. Overall, guests seem impressed with the hotel's cleanliness, comfort of rooms and additional facilities like good Wi-Fi. However, there are occasional mixed comments about the presence of the indoor pool.
SERENA Hotel Aventura Miami, Tapestry Collection by Hilton, offers a luxurious experience with lavish and unique services that set it apart. The hotel is recognized for its modern and spacious rooms, designed with very elite interiors, ensuring a high-class ambiance. Guests have commented on the beautiful and state-of-the-art facilities, including executive suites and conference rooms, which contribute to the hotel's reputation as a true 4-star establishment. The structure itself exudes a luxury standard, making it a desirable destination for those seeking an affordable yet luxurious stay. Security and ventilation are well-addressed, further enhancing the comfort and safety of the guests.
SERENA Hotel Aventura Miami, part of the Tapestry Collection by Hilton, proves to be a superb choice for a romantic getaway. Guests repeatedly highlight its modern and spacious design, which adds to the romantic ambiance. The hotel boasts a very good indoor pool, which features a chill-out space, providing a fully fenced area for privacy and relaxation — an ideal setting for couples.
For those looking for an evening with a special touch, the roof bar stands out as a perfect venue. Offering stunning rooftop views, it promises a romantic evening atmosphere that guests have thoroughly enjoyed. Overall, the combination of thoughtful amenities and appealing spaces makes SERENA Hotel a favored destination for romantic stays in Miami.
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Location
However, the area surrounding the hotel is under development, which includes ongoing construction that can be unappealing for some guests. The neighborhood may feel a bit deserted or seem unsafe, especially at night and the nearest attractions often require a car or other forms of transportation.
Despite these challenges, the hotel itself is modern, clean and offers easy parking, making it a comfortable choice for visitors. With some effort in navigating through the developing surroundings, guests can quickly access a variety of interesting places in Miami and Fort Lauderdale, enhancing their stay in the area.
Breakfast
However, there are several points of criticism. Numerous guests were dissatisfied with the value and clarity of the breakfast policy, noting that the so-called complimentary breakfast was limited and often associated with additional costs. Others found the breakfast options minimal and overpriced with some specific complaints about stale bread, rotten fruit and long wait times for food preparation. There were also remarks about the breakfast being cold or not starting early enough.
Other guests expressed frustration over the quality and variety of the offerings with some describing the breakfast as awful and mentioning limited choices on the menu. Additionally, issues were raised about the buffet-style breakfast being sparse and the à la carte options as mediocre. Some reviewers also pointed out cleanliness issues and unfriendly interactions with staff.
In summary, while the breakfast at this hotel has its highlights, such as good coffee and helpful staff, there are significant areas for improvement regarding value, variety and overall service.
Dinner
However, guests have expressed mixed feelings about the food quality and service. Some found the meals to be excellent, while others felt that the food was not worth the high prices and noted it could sometimes be slow to arrive. Specific complaints included overcooked dishes and long wait times. Despite these criticisms, the hotel remains an attractive option for those looking for a convenient place to dine with some guests appreciating the overall feel of luxury and the decent pricing for lunch and dinner.
For travelers considering in-room dining, it's worth noting that the hotel does not offer room service and the rooms are not equipped with microwaves. Additionally, the cost of small bottled water in the room is considered steep by guests. While there are areas that could use improvement, the hotel’s restaurant and bar still manage to leave a positive impression on many with their good drinks and pleasant atmosphere.
Rooms
The hotel's cleanliness is consistently praised with the rooms and common areas being tidy and well-maintained. The bathrooms receive high marks for their size and cleanliness and many guests appreciate the availability of ADA accessible showers. The quietness of the rooms is another frequently cited positive aspect, contributing to a restful stay.
The newly built nature of the hotel also stands out with the facilities being in excellent condition. The attractive decor and modern style of the rooms receive regular compliments, contributing to an overall pleasant and comfortable atmosphere. However, a few guests mentioned issues with room temperature control and lighting and the occasional layout or furnishing concerns.
Check-in experiences varied with some guests highlighting the ease of the process, while others noted delays and service issues. Despite these minor hiccups, guests generally found the hotel staff to be helpful and attentive.
In summary, SERENA Hotel Aventura Miami offers spacious, comfortable and well-decorated rooms that are a highlight for many guests. The hotel’s cleanliness and modern amenities contribute to its appeal, making it a reliable choice for travelers seeking a tranquil and comfortable stay in a new establishment.
Beds
Cleanliness
Staff at the hotel are frequently praised for their friendliness and responsiveness to cleanliness issues. The manager is noted to be helpful and even occasionally fun, adding a personal touch to the service.
Despite this, there are some areas where improvements are clearly needed. Several reviews mention that room cleaning did not occur daily unless specifically requested. Some guests experienced poor cleaning service, finding soiled towels or missing toiletries. Others reported minor issues like slightly dirty carpets or stained towels. Additionally, there were occasional mentions of supplies being left inside rooms and inadequate cleaning in general.
Nevertheless, the overall consensus leans heavily towards a positive experience with cleanliness being a strong suit of the hotel, contributing to its appeal as a modern and comfortable place to stay in a prime location near Aventura Mall.
Staff
The restaurant staff, particularly at Cielo Restaurant on the 6th floor, also received commendations for their friendliness and excellent service. Guests appreciated the attentiveness and professionalism of the entire service team. The property itself was often highlighted for being clean with convenient parking and good amenities. Despite a few incidents where guests encountered unaccommodating or inexperienced staff, the overall impression is one of a well-managed hotel with a team eager to assist and ensure a comfortable stay. Whether it's the front desk, housekeeping or restaurant employees, the team at SERENA Hotel Aventura Miami leaves a lasting impression with their smiles and helpful nature.
Wi-Fi
Gym
Pool
The pool area garners praise for its magnificent and well-equipped layout, along with the impressive rooftop terrace that serves as a great additional spot for leisure. While some guests have noted the pool water could be warmer, particularly in June, others value the heated pool option and its excellent sun exposure. Despite occasional mentions of inadequate towel availability and the pool being on the smaller side, the majority of reviews highlight the pool's beauty, functionality and overall pleasant ambiance.
In summary, the rooftop pool at SERENA Hotel Aventura Miami is a highly appreciated facility that combines cleanliness, convenience and a relaxing atmosphere, making it a highlight for many visitors.
Parking
However, several guests pointed out that parking can be quite expensive with fees ranging from $20 to $30 per night, a cost that some felt should be included in the room price for hotel guests. The parking fee policy was not always clear on the hotel's website, which led to some surprises upon arrival. Despite the cost, the parking facilities received compliments for their size and functionality.
While some guests appreciated the free parking spaces available on the street and the fast, free Wi-Fi in the parking areas, the overall sentiment indicated that the high cost of parking was a significant drawback.
4 Star
Despite some construction in the surrounding area, the appeal of the locality remains strong. While feedback about it being a four-star hotel is mixed with some noting it’s just passable or commenting on the high price, there’s potential for improvement in meeting the expectations typically associated with a four-star rating. Nonetheless, many guests are keen on returning, indicating satisfaction with their experience and hopeful for future visits.
Indoor Pool
Luxury
Romantic
For those looking for an evening with a special touch, the roof bar stands out as a perfect venue. Offering stunning rooftop views, it promises a romantic evening atmosphere that guests have thoroughly enjoyed. Overall, the combination of thoughtful amenities and appealing spaces makes SERENA Hotel a favored destination for romantic stays in Miami.
Yes, SERENA Hotel Aventura Miami, Tapestry Collection by Hilton has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at SERENA Hotel Aventura Miami, Tapestry Collection by Hilton.
Yes, SERENA Hotel Aventura Miami, Tapestry Collection by Hilton welcomes dogs.
Yes, parking facilities are available at SERENA Hotel Aventura Miami, Tapestry Collection by Hilton.
Yes, SERENA Hotel Aventura Miami, Tapestry Collection by Hilton has a gym.
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