Coach and Horses
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Summary of reviewsThe Coach and Horses hotel garners significant praise for its central and charming location in Barnard Castle, making it a favored base for exploring local attractions and attending events. The convenience of being close to the town center, numerous pubs and local sights is often highlighted by guests, despite occasional parking challenges and the minor inconvenience of using a back entrance after pub hours.
Breakfast experiences at the hotel vary, as breakfast is not consistently available and some guests have been directed to local cafés. When provided, it ranges from lovely to a simpler continental breakfast.
Room quality remains a critical point for improvement. While guests appreciate the cleanliness of the bed linen and general tidiness, many express dissatisfaction with outdated décor and worn furnishings. The lack of en-suite facilities and issues with noise, especially near the boiler room, are recurring concerns. Despite these drawbacks, the rooms are noted to be clean and the beds receive positive feedback for their comfort and cleanliness, albeit with occasional issues like too-soft mattresses or squeakiness.
The staff at the Coach and Horses are a standout feature, frequently lauded for their friendliness, helpfulness and accommodating nature. Specific staff members, such as Emily, receive special mention for their exceptional service. While there are occasional mentions of staff unavailability and responsiveness issues, the overall sentiment towards the staff remains exceedingly positive.
In summary, the Coach and Horses offers a fantastic location and commendable staff service, though it could benefit from room refurbishments and more consistent breakfast offerings to elevate the overall guest experience.
Categories
Breakfast experiences at the hotel vary, as breakfast is not consistently available and some guests have been directed to local cafés. When provided, it ranges from lovely to a simpler continental breakfast.
Room quality remains a critical point for improvement. While guests appreciate the cleanliness of the bed linen and general tidiness, many express dissatisfaction with outdated décor and worn furnishings. The lack of en-suite facilities and issues with noise, especially near the boiler room, are recurring concerns. Despite these drawbacks, the rooms are noted to be clean and the beds receive positive feedback for their comfort and cleanliness, albeit with occasional issues like too-soft mattresses or squeakiness.
The staff at the Coach and Horses are a standout feature, frequently lauded for their friendliness, helpfulness and accommodating nature. Specific staff members, such as Emily, receive special mention for their exceptional service. While there are occasional mentions of staff unavailability and responsiveness issues, the overall sentiment towards the staff remains exceedingly positive.
In summary, the Coach and Horses offers a fantastic location and commendable staff service, though it could benefit from room refurbishments and more consistent breakfast offerings to elevate the overall guest experience.
Family Friendly Hotel
Cheap Hotel
Small Hotel
Guest Reviews
The Coach and Horses hotel boasts an exceptional location, central to Barnard Castle and ideal for exploring the town. Guests consistently praise its convenient access to the town centre, making it an excellent base for various activities, including attending nearby events and weddings. The setting is described as pretty, contributing to its charm. Despite a minor inconvenience of having to use the back entrance when the pub closes, visitors find the location advantageous, surrounded by numerous pubs and local attractions. While parking is occasionally mentioned as tricky, the overall consensus highlights the hotel's prime spot, excellent for both leisure and practicality.
The breakfast experience at the Coach and Horses seems to vary among guests. While some described the breakfast as lovely, it is not consistently included and there have been instances where no breakfast was provided due to the kitchen being closed. On occasion, guests were directed to a local café for their morning meal. Additionally, there was mention of a continental breakfast, suggesting a simpler offering when available.
The reviews of the rooms at Coach and Horses overwhelmingly suggest that while cleanliness is maintained, the overall state of the accommodations is far from satisfactory. Many guests noted that the rooms are in dire need of updating with frequent mentions of outdated decor and worn furnishings. Specifically, several rooms were described as very basic with some in a sad state of repair and decoration. Additionally, the lack of en-suite facilities in most rooms was a common point of dissatisfaction, as modern travelers have come to expect private bathrooms as a standard feature.
There were recurring comments about the rooms feeling tired and in need of a total refurbishment to elevate the guest experience. Noise issues were also highlighted, particularly for rooms located near the boiler room, which impacted the ability to get a good night's sleep. Despite these issues, guests did note that the basic facilities were clean and tidy and the beds were described positively. However, the overall impression is that the rooms need considerable improvement to meet contemporary standards and expectations.
The beds at Coach and Horses have received mixed feedback from guests. Many have praised the comfortable beds, mentioning they had a great night's sleep and found both the beds and linen to be very clean. Cleanliness appears to be a consistent positive point with repeated mentions of the bed sheets being in good condition and the beds themselves meeting hygiene standards. However, there are also notable criticisms. A few guests found the beds too soft or uncomfortable with some even mentioning issues like squeaky double beds and older mattresses. There were also concerning comments about bed sheets with stains. While comfort and cleanliness are often highlighted as positive aspects, inconsistencies in bed quality and specific issues can affect the overall guest experience.
Coach and Horses offers welcoming and friendly staff who consistently impress guests with their exceptional service. Guests appreciate the cleanliness of the bed linen and frequently note that both the pub and rooms are maintained well, providing a tidy environment throughout the property. Despite the overall cleanliness, some visitors have pointed out that certain areas, such as carpets and bathrooms, require more attention and that the accommodations could benefit from updating and modernisation. There were also some reported issues with room amenities not working properly and concerns about the state of shared facilities. While a few detractors highlighted these areas for improvement, the general consensus is that the hotel strives to keep a neat and friendly atmosphere.
Guests frequently praise the staff at the Coach and Horses hotel, highlighting their friendliness and politeness. The majority of reviewers use terms like helpful, fantastic and lovely to describe their interactions with the hotel team. Appreciation is often extended to specific staff members, such as Emily, who is noted for going above and beyond and various other bar staff who provided a warm welcome and efficient assistance. The hotel's hosts and owners frequently receive commendations for being welcoming, accommodating and always available to address guests’ needs. Some reviews do, however, mention occasional lapses such as staff unavailability at certain times and challenges with phone responsiveness. Despite these few instances, the overall sentiment towards the staff is overwhelmingly positive, contributing significantly to the guests' favorable experiences at the hotel.
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Location
Breakfast
Rooms
There were recurring comments about the rooms feeling tired and in need of a total refurbishment to elevate the guest experience. Noise issues were also highlighted, particularly for rooms located near the boiler room, which impacted the ability to get a good night's sleep. Despite these issues, guests did note that the basic facilities were clean and tidy and the beds were described positively. However, the overall impression is that the rooms need considerable improvement to meet contemporary standards and expectations.
Beds
Cleanliness
Staff
No, Coach and Horses doesn't have any pool.
No, a spa isn't available at Coach and Horses.
No, Coach and Horses doesn't allow dogs.
No, parking facilities aren't available at Coach and Horses.
No, Coach and Horses doesn't have a gym.
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