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Summary of reviewsHotel Intourist Palace Batumi offers guests a unique experience primarily through its exceptional location, which is a significant highlight according to reviews. Positioned in the heart of Batumi, the hotel provides easy access to the beach, old town, and key landmarks, making it an ideal base for exploring the city. Guests frequently commend this convenience and the stunning views from the hotel, which significantly enhance their stay. The friendly staff and clean accommodations further contribute to the positive experience, with many guests noting the staff's attentiveness and helpfulness.
The breakfast experience at the hotel, however, receives mixed reviews. While some guests appreciate the variety of choices and made-to-order omelettes, others feel it lacks the diversity expected of a hotel with a five-star rating. Suggestions for improvement in meat and sweet options are noted, along with comments about the coffee quality. Reviews suggest that enhancements in this area could help meet international expectations.
Rooms at Hotel Intourist Palace Batumi are praised for their spaciousness and comfort, with many highlighting the beautiful views and reliable daily cleaning service. Yet, the age and condition of the facilities are frequent concerns, with comments about worn furnishings, mustiness, and occasional maintenance issues like broken televisions and plumbing. Despite these drawbacks, personal touches, such as surprise birthday cakes, demonstrate a commitment to hospitality, adding charm to the guest experience.
The hotel's cleanliness is generally well-received, with guests noting clean rooms and friendly service. However, there's a call for improved maintenance in specific areas like shower cabins and toilets, and some guests express a desire for renovation to enhance the overall luxury feel.
While the WiFi service offers a mixed experience, with some guests enjoying reliable connectivity, others face issues with weak or intermittent access, particularly in rooms. The hotel's amenities and services, as reflected in guest feedback, suggest a three-star experience rather than the advertised five-star status, with some recommending alternatives for a more luxurious stay.
In summary, Hotel Intourist Palace Batumi provides a charming stay mainly due to its prime location and courteous staff, though improvements in room updates, breakfast variety, and maintenance could elevate the overall guest experience. Show more
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Categories
Luxury Hotel
Hotel Intourist Palace Batumi is a 5-star luxury hotel with a fitness club, wellness area, spa lounge with sauna, hot tub, and steam bath, as well as indoor and outdoor swimming pools and a casino.
Hotel for Honeymoon
With its classic charm and prime location, Hotel Intourist Palace Batumi offers a luxurious experience. Its elegant rooms and historical significance add a touch of romance to any honeymoon.
Family Friendly Hotel
This hotel provides comfortable accommodations and is centrally located. It features amenities such as a swimming pool and on-site dining. Its location allows easy access to family-friendly activities and attractions.
Romantic Hotel
This hotel combines classic elegance with modern amenities, creating a romantic and comfortable setting. Its central location and excellent service make it a great choice for couples.
Hotel near Nightlife Spots
Historically significant and centrally located, providing easy access to nightlife and cultural attractions. Offers a blend of comfort and proximity to entertainment venues.
Business Hotel
This hotel offers business amenities suitable for professional travelers. While specific details about meeting spaces are not available, it generally provides services aimed at accommodating business needs.
Accessible Hotel
The entire unit of this hotel is wheelchair accessible, offering increased accessibility. It is accessible by elevator and provides adapted baths, shower chairs, and lowered sinks.
5-Star Hotel
Features a historic charm combined with modern amenities. The hotel offers comfortable rooms, a central location, and good service, making it a pleasant and convenient choice.
Casino Hotel
Room Types
Economy Room Ground FloorA classic room done in bright colours.
Superior Triple RoomThis triple room has air conditioning, satellite TV and a minibar.
SuiteFeaturing a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with garden views, this suite also provides a minibar and a flat-screen TV with satellite channels. The unit offers 2 beds.
Deluxe Double or Twin RoomThe air-conditioned twin/double room provides a flat-screen TV with satellite channels, a private entrance, a minibar, a tea and coffee maker as well as garden views.
Presidential SuiteFeaturing a private entrance, this air-conditioned suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. The spacious suite offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.
Premier LuxThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit has 1 bed.
Guest Reviews
7.0
Good
Location
Hotel Intourist Palace Batumi boasts an exceptional location that earns high praise from its guests. Nestled right in the heart of Batumi, the hotel offers easy access to the city's major attractions. Visitors frequently highlight its proximity to the beach, old town, and key landmarks like the square and the alphabet tower, making it a perfect base for exploring the city. The convenience of being able to walk everywhere is a recurring theme in reviews, further enhancing the appeal of its strategic position. According to guests, the central and ideal location provides a magnificent view, contributing to an overall fulfilling experience. While guests appreciate the accessibility to entertainment and tourist spots, they also mention the hotel’s friendly staff and clean accommodations, adding value to the stay.
Breakfast
Hotel Intourist Palace Batumi offers a breakfast experience that varies greatly according to guest reviews. While some guests found the breakfast to be delightful with a wide variety of choices catering to different tastes, others felt it fell short of expectations for a hotel of its rating. The breakfast buffet features omelettes made to order, which were appreciated by some, and is available as an open buffet – a point appreciated by several visitors. However, many reviews pointed out a lack of variety with meager and monotonous offerings, particularly noting the absence of meat, poultry, or fish. There were also mentions of limited sweet options, and some guests commented on the freshness and quality of the coffee served. Although a number of guests considered the breakfast to be full and delicious, others critiqued it as below the standard of a five-star hotel. While the location of the hotel is frequently praised for its convenience, the breakfast experience appears to be diverse, needing improvements to meet international expectations and a five-star promise.
Rooms
Hotel Intourist Palace Batumi offers guests a mixed experience when it comes to room accommodations. On the positive side, many guests appreciate the spaciousness and comfort of the rooms. The rooms are generally larger than expected, providing guests with ample space to relax. The views from the rooms are often described as beautiful, contributing to a more pleasant stay. Additionally, the linens are clean, and daily cleaning service is reliably superb, ensuring a tidy environment throughout the visit.
Despite these positives, the hotel struggles with the age and condition of its facilities. Guests frequently mention that the rooms and furnishings are quite old and worn, with some expressing concerns about unpleasant odors such as mustiness and stale tobacco. The decor and materials seem to have reached the end of their lifespan, leading to a generally rundown appearance. Issues such as broken televisions, unworking plumbing, and the occasional oversight in cleaning detract from the overall experience, despite the hotel's attractive Victorian-style architecture.
Nevertheless, Intourist Palace Batumi's great location adds a valuable dimension to its appeal, and its ability to surprise guests with personal touches — like a birthday cake in the dining room — highlights its commitment to hospitality. Overall, while some updates are necessary, guests can find comfort and a bit of charm in this well-located hotel.
Cleanliness
Located in a vibrant area, Hotel Intourist Palace Batumi presents a mixed experience when it comes to cleanliness and maintenance. Guests frequently mention the cleanliness of the hotel, highlighting clean rooms and beds, along with the friendly service from the hotel staff. The hotel's location is often appreciated for being clean and beautiful, adding to the overall positive ambiance.
On the downside, several reviews point out areas that require improvement: some have observed that sheets and towels are a bit worn and stained, while others feel that the hotel could benefit from a renovation. A few comments emphasize the need for better cleaning of specific areas, such as shower cabins and toilets, indicating an inconsistency in maintenance standards. Additionally, the hotel is described as slightly dated, reflecting an overall average cleanliness without a luxurious touch.
In summary, the guest experience at Hotel Intourist Palace Batumi swings between satisfaction with the basic cleanliness of rooms and a desire for improved maintenance and renovation in certain aspects. While the hotel's cleanliness generally receives praise, there are opportunities for enhancement to match its beautiful setting and friendly staff.
Staff
At Hotel Intourist Palace Batumi, the staff is often praised for their friendliness and attentiveness. Many guests express satisfaction with the helpfulness and politeness of the reception team, noting that they are efficient and welcoming, often going out of their way to assist with paperwork and provide guidance on local attractions and dining options. The housekeeping staff is acknowledged for maintaining cleanliness and ensuring a pleasant stay for guests. Despite these positive remarks, some reviews highlight challenges such as language barriers and occasional lapses in professionalism and engagement. Overall, the experiences at Hotel Intourist Palace Batumi seem to vary, with a notable number of guests appreciating the courteous demeanor of the staff.
Wi-Fi
The WiFi experience at Hotel Intourist Palace Batumi presents a mixed bag for its guests. Some visitors report having a strong and good WiFi connection in the rooms with no notable issues, highlighting a positive aspect of the hotel's internet service. However, other guests have encountered difficulties, such as weak WiFi or intermittent connectivity. Certain reviews indicate that the internet works best in the foyer or lobby, with limited access in the rooms. While the WiFi can be inconsistent, some guests seem to have enjoyed reliable access, particularly in specific areas of the hotel.
5 Star
Hotel Intourist Palace Batumi presents itself with a 5-star rating, but guest feedback suggests that the reality doesn't quite match the expectations associated with its advertised status. While the hotel's facilities and architecture date back to earlier designs, it's noted that everything is operational and functional. The experience seems to be more in line with a three-star accommodation rather than the touted five-star level, leading to frequent discussions about the mismatch between expectations and actual offerings. Additionally, areas like the breakfast option have been identified as needing improvement to align with a higher service standard. The combination of a higher price point and the perceived service level has left some guests recommending alternatives for those seeking a truly luxurious stay. Nonetheless, for visitors who appreciate the charm of established spaces and don't prioritize modern amenities, the hotel functions adequately.
No, Hotel Intourist Palace Batumi doesn't have any pool.
No, a spa isn't available at Hotel Intourist Palace Batumi.
No, Hotel Intourist Palace Batumi doesn't allow dogs.
No, parking facilities aren't available at Hotel Intourist Palace Batumi.
No, Hotel Intourist Palace Batumi doesn't have a gym.