Best Western Plus Diamond Valley Inn is a well-regarded hotel with a strategic location that offers guests convenient access to local stores, restaurants, and attractions, making it ideal for both leisure and business travelers. The hotel is praised for its clean and comfortable accommodations, with well-maintained rooms that contribute to a quiet and relaxing stay. While some guests note variations in room size, the overall cleanliness and provision of high-quality toiletries and amenities enhance the experience.
The breakfast service is a standout feature, offering a variety of choices that cater to different tastes, including popular items like waffles and hot drinks available all day. The complimentary breakfast is seen as a valuable and delightful addition to the stay, supported by attentive staff who create a welcoming atmosphere.
The staff at the hotel are frequently commended for their exceptional friendliness and customer service. Their dedication to making guests feel at home, particularly through the efforts of individuals like Vicki at reception, leaves a lasting positive impression.
Guests also enjoy the pool and jacuzzi facilities, despite some occasional concerns about maintenance and temperature. The beds receive generally favorable reviews, with many guests finding them comfortable and conducive to a restful sleep, though opinions on firmness vary.
Overall, despite minor issues such as varying internet connectivity and occasional maintenance concerns, the Best Western Plus Diamond Valley Inn offers a comfortable and pleasant stay with modern amenities and a focus on hospitality, making it a recommended choice for travelers seeking value and convenience.
Nestled in the heart of Big Bear Lake, the Holiday Inn Resort The Lodge at Big Bear Lake by IHG, boasts an enviable location that consistently impresses guests. The hotel is conveniently situated near Big Bear Lake Village, allowing visitors easy access to shops, restaurants and boutiques. Proximity to the main boulevard, nightlife options, essential amenities, mountains and the lake makes it ideal for exploring the local offerings without extensive travel. The surrounding area is described as beautiful and incredibly convenient, further enhancing the hotel's appeal.
Guests have varied experiences with breakfast at the hotel. While some praise the quality of the food and the attentive, friendly staff, others are disappointed by the additional cost for breakfast and operational inconsistencies, such as unexpected restaurant closures and long wait times. Specific complaints include the lack of coffee and incomplete breakfast servings, indicating a need for service improvement despite the generally positive dining experiences.
The rooms receive mixed reviews. Many guests appreciate their cleanliness, comfort and spaciousness and commend the friendly and attentive staff. However, common complaints include outdated decor, bad smells, ant infestations and issues with room functionality like clogged drains and broken furniture. The thin walls leading to noise disturbances and a lack of daily housekeeping due to understaffing are noted areas for improvement.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition of the rooms and common areas. Despite the property being slightly outdated, it is well-maintained, contributing to a positive, comfortable stay.
Staff interactions at the hotel offer a mix of experiences. Many guests describe the staff as friendly, accommodating and professional, particularly praising the morning staff and receptionists. However, some guests report encounters with rude, disrespectful and unhelpful front desk staff, suggesting inconsistency in customer service.
The pool area is well-received with guests appreciating its nice appearance, perfect temperature and cleanliness. The outdoor hot tub also garners compliments, though there are occasional mentions of cleanliness issues and pool closures.
Lastly, the comfort of the beds receives mixed feedback. While many guests find the beds comfortable with clean linens and fluffy pillows, others describe the beds as uncomfortable and outdated with flattened pillows. Despite these inconsistencies, some guests report a restful night's sleep.
Overall, the Holiday Inn Resort The Lodge at Big Bear Lake by IHG, stands out for its prime location and dedication to cleanliness, making it a reliable choice for travelers, though it has areas needing improvement in breakfast service, room updates and staff consistency.
Chateau Big Bear Boutique Hotel, BW Signature Collection, is consistently praised for its prime location and close proximity to Big Bear Lake's key attractions. Its serene, wooded setting offers easy access to popular destinations like the Snow Summit and Bear Mountain ski resorts, while remaining near essential amenities such as restaurants and shops. Guests often commend the hotel’s unique style, cleanliness, and accommodating staff, with many noting the beautiful views and tranquil environment.
The hotel’s breakfast is a standout feature, offering a wide range of freshly cooked options that are highly appreciated by guests for both their quality and variety. With both hot and cold selections available, including vegan options and made-to-order dishes, the breakfast service garners consistent acclaim for its ability to cater to diverse dietary preferences.
The rooms at Chateau Big Bear provide a comfortable and spacious retreat, enhanced by modern amenities and recent renovations. Features like fireplaces and balconies offer a cozy and luxurious stay experience. Although some minor critiques regarding firmness preferences of beds exist, the majority of guests enjoy restful sleep in clean and well-appointed rooms. Noteworthy amenities include a game room, enhancing the welcoming atmosphere.
The hotel maintains high cleanliness standards, with spotless rooms and communal areas, complemented by a friendly and helpful staff dedicated to providing excellent service. While minor issues such as occasional maintenance concerns are noted, they do not significantly detract from the overall satisfaction of visitors.
Guests appreciate the practical gym and delightful pool area, surrounded by natural beauty. The heated outdoor pool and jacuzzi are particularly popular, offering a refreshing escape amidst the forested environment. Ample parking and the convenience of free parking add to the hotel's appeal, especially for ski enthusiasts, who appreciate quick access to nearby ski resorts.
Overall, Chateau Big Bear Boutique Hotel, BW Signature Collection, provides a well-rounded and satisfying experience for guests seeking a relaxing and enjoyable stay in Big Bear Lake, thanks to its excellent location, services, and amenities.
Categories
Rooms with Fireplace
Gym
Golf
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-4 out of 4 hotels in and around Beaumont