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Summary of reviewsThe Block Hotel receives generally positive feedback from guests, particularly for its excellent location and staff service. Nestled near downtown and various dining options, the hotel provides a convenient, quiet and appealing environment. Guests appreciate the clean and well-maintained surroundings and commend the friendly and accommodating staff, who significantly enhance the overall experience.
The breakfast offerings are diverse and readily available early in the morning with the coffee being especially praised. Despite some criticisms about the lack of hot food and limited selection, the breakfast staff’s pleasant demeanor contributes positively to the experience.
Room experiences are mixed. While some guests appreciate the cleanliness, comfortable beds and basic amenities, others find the rooms small and sometimes lacking essential features like fridges and microwaves. Maintenance issues and occasional cleanliness concerns, such as dirty carpets and unpleasant odors, are noted.
Cleanliness throughout the hotel is generally satisfactory with many guests highlighting the clean rooms and well-maintained facilities. However, sporadic issues with dirty linens and stained areas do occur.
The hotel staff are frequently described as friendly, helpful and efficient with individuals like Laura at the front desk receiving special mentions. Though there are occasional reports of less friendly encounters, the staff generally provide exceptional service, positively impacting guests’ stays.
The beds at The Block Hotel are mostly well-received with many guests finding them very comfortable, contributing to a good night’s sleep. While there are some minor complaints about the firmness and height of the beds, the overall consensus is that the beds enhance the comfort of the stay.
In summary, The Block Hotel is valued for its prime location, welcoming staff and overall cleanliness, despite occasional room and breakfast issues. The comfortable beds and positive atmosphere make it a favorable choice for many visitors. Show more
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Categories
Family Friendly Hotel
The Block is considered family-friendly. It is a great option for families looking for a unique experience.
Business Hotel
This hotel offers a modern lobby area suitable for networking, a podcast room with professional-grade equipment, and fully equipped meeting areas. It provides high-speed Wi-Fi, comfortable workspaces, and is located near key landmarks like Walmart headquarters and Crystal Bridges Museum.
Accessible Hotel
This hotel features wheelchair-accessible amenities and provides facilities for disabled guests. A specific Queen Room with Disability Access and Non-Smoking options is available.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Gym
Room Types
Queen SuiteThis air-conditioned suite features a flat-screen TV and a coffee maker. The bathroom comes with a hairdryer. It has a seating area with a sofa.
Queen Room - Non-SmokingThis air-conditioned room features a flat-screen TV and a coffee maker. The bathroom comes with a hairdryer.
Queen Room with Two Queen Beds - Non-SmokingThis air-conditioned room features a flat-screen TV and a coffee maker. The bathroom comes with a hairdryer.
Deluxe King RoomThis air-conditioned, accessible room features a flat-screen TV and a coffee maker. The bathroom comes with a hairdryer. Accessible features include a roll-in shower and grab rails in the bathroom.
Deluxe Queen Room with Two Queen BedsThis air-conditioned suite features a flat-screen TV and a coffee maker. The bathroom comes with a hairdryer. There is a seating area with a sofa.
Guest Reviews
7.9
Good
Location
The Block Hotel boasts a fantastic location, offering proximity to downtown and a variety of food places, making it convenient for guests attending local events. The area is central, near everything one might need and provides the best value for its location. The hotel is clean and well-maintained, adding to the comfort of the stay. Despite being nestled behind a Starbucks and somewhat obscured by trees, the location remains quiet and beautiful. The friendly and accommodating staff, particularly commendable during emergencies, enhances the overall experience. Additionally, there’s ample parking available. The atmosphere feels homey and welcoming, making it a great choice for visitors.
Breakfast
The breakfast experience at The Block Hotel has received mixed reviews from guests. Positively, many appreciated the variety of breakfast options and considered it good or nice. The breakfast was easy to access and available early for those who needed an early start. The coffee, in particular, was highlighted as excellent. The staff, including those in the kitchen, were frequently mentioned for their pleasant demeanor and accommodating service.
However, some guests were less satisfied with their breakfast experience. While the continental breakfast was well-presented and frequently replenished, several guests commented on the lack of hot food and limited selection with items like bread and pastries notably absent. Issues such as cold gravy, powdered eggs and the absence of milk for cereal were also noted. Cleanliness of the breakfast area and the quality of some items, especially during times of higher demand, were points of concern. Additionally, dietary requirements were not well catered to and the overall impression for some was that breakfast could be better.
Rooms
The reviews for The Block Hotel reveal a mixed experience when it comes to their rooms. Guests appreciate features such as the small kitchen in some rooms and the comfortable beds. The rooms generally appear clean with several guests noting their specific rooms were attractive and very clean. The presence of basic amenities like microwaves was also a point of satisfaction for some.
However, many guests found the size of the rooms to be less than ideal, often described as tiny or very small, especially those with two beds crammed into limited space. A lack of essential amenities such as fridges and microwaves was a common complaint and several rooms had maintenance issues like broken bathroom doors and loose shower head nozzles.
Cleanliness was another area of concern with reports of dirty carpets, suspicious stains and strong odors, including cigarette smoke and weed. Rooms occasionally had air conditioning issues, leaving them uncomfortably hot.
Overall, while some rooms were described as nice and clean, significant improvements in room maintenance, cleanliness and size could enhance the guest experience at The Block Hotel.
Beds
The Block Hotel has received mixed but generally positive feedback regarding its beds. Most guests find the beds to be comfortable with many describing them as very comfortable or even really comfy. The mattresses often provide a good night's sleep and the linens add to the overall coziness. A few reviews mention that the beds can be a bit too hard or too high for some guests' liking. The pillows also receive varied comments, ranging from being extremely hard to being possibly the best some guests have ever slept on. Despite these occasional criticisms, the consensus leans toward the beds at The Block Hotel being a highlight of the stay.
Cleanliness
The Block Hotel reviews reveal a mixed reputation for cleanliness. Despite some concerns, many guests found the hotel to be very clean overall, frequently highlighting the cleanliness and comfort of the rooms. The linens, facilities and general property are often noted for being well-maintained and clean. Exceptional cleanliness is a common praise with some visitors describing the hotel as super clean.
The staff also contribute positively with their friendliness and politeness, adding value to the cleanliness appeal. However, there are notable negative aspects, such as dirty carpets, stained towels and seats, as well as some rooms not meeting cleanliness expectations. Instances of bad smells in hallways, visible stains and overall poor cleanliness in some cases are reported. There were also incidents of guests being moved due to the poor condition of rooms.
Nonetheless, the hotel is generally appreciated for its clean rooms and comfortable beds, offering a quiet and comfortable stay for the majority of guests.
Staff
The Block Hotel has garnered attention for its staff, who have been frequently described as friendly, helpful and efficient. Many reviews highlight specific individuals with Laura at the front desk standing out for her amazing service. Guests appreciated the kindness of the cleaning staff and the cordial, helpful nature of the team in general. The breakfast service also received praise alongside the staff's attentive nature.
However, not all experiences were positive; some noted issues with certain front desk personnel, mentioning a lack of friendliness and poor customer service from specific individuals like Gabby. Despite these occasional criticisms, the overwhelming sentiment towards the staff is positive with words like super nice, exceptional and fantastic commonly used to describe their interactions. Friendly and polite interactions with both the kitchen and housekeeping teams further underscore the generally high level of service provided by the hotel staff. Overall, The Block Hotel's staff are seen as a strong asset, contributing significantly to the guests' experiences.
No, The Block Hotel doesn't have any pool.
No, a spa isn't available at The Block Hotel.
No, The Block Hotel doesn't allow dogs.
No, parking facilities aren't available at The Block Hotel.