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Hotel Excelsior San Marco

Bergamo , Piazzale Della Repubblica 6 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Excelsior San Marco in Bergamo receives high praise across a variety of categories in guest reviews, making it a popular choice for visitors to the area. Its prime location is a standout feature, offering exceptional accessibility to both the historic upper town (Città Alta) and the modern lower town (Città Bassa). Guests appreciate the proximity to public transport options, sightseeing attractions, shopping districts and restaurants. The scenic views, particularly of Città Alta and the peaceful setting amid a central location, significantly enhance the appeal of the hotel.

The breakfast offerings at the hotel impress many with their wide variety and quality. Available from 6:30 am, the buffet includes sweet and savory options to cater to diverse tastes and dietary restrictions. Guests consistently praise the fresh coffee, juices and well-stocked buffet, although peak times can lead to a busier breakfast room. The overall breakfast experience is positively noted for exceeding expectations.

A highlight for many is the Rooftop Restaurant, known for both its exquisite cuisine and breathtaking panoramic views of the Città Alta. Advanced reservations are recommended due to its popularity and limited availability. While some guests find the restaurant a bit pricey, most agree that the experience and quality justify the cost, especially for special occasions. For those seeking more casual dining, nearby restaurants are also recommended.

Rooms at Hotel Excelsior San Marco receive mixed feedback; while many guests find them spacious and comfortable with stunning city views, others note that certain rooms could benefit from modernization. Despite some dated decor, the rooms are consistently described as very clean with good daily housekeeping. Guests appreciate features like balconies, large bathtubs and quiet rooms facing the courtyard.

The hotel’s cleanliness is highly praised with rooms and common areas described as spotlessly clean and well-maintained. Despite some minor issues, the cleanliness standard meets guests' expectations for a 4-star hotel. The staff at Hotel Excelsior San Marco also receive high commendations for their friendliness, professionalism and willingness to assist, enhancing the overall guest experience.

Wi-Fi at the hotel is generally good, though a few guests report inconsistent performance. The gym, while clean and adequately equipped, is noted to be small and somewhat outdated. Parking options range from valet services to secure underground and outdoor spaces, although the associated costs are considered high by some guests.

Overall, Hotel Excelsior San Marco offers a comfortable and convenient stay with excellent location, attentive staff and noteworthy food offerings, making it a compelling choice for visitors exploring Bergamo.
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Hotel for Honeymoon

With excellent views and a central location, this hotel provides a blend of comfort and convenience. The hotel's reputation for service and quality makes it a reliable choice for a memorable honeymoon.

Dog Friendly Hotel

Small pets are accepted at this hotel, with dog bowls available upon request. Dogs are permitted in most areas, including the breakfast room. An extra charge could apply.

Dogs Stay Free

Romantic Hotel

Located in Bergamo, Hotel Excelsior San Marco offers a blend of comfort and convenience. Its central location provides easy access to the city's attractions, making it suitable for a romantic exploration of Bergamo.

Hotel near Nightlife Spots

Located on Piazzale della Repubblica, this hotel is centrally located, offering easy access to the nightlife and entertainment options in Città Bassa. It is well-connected to public transportation, making it easy to explore different areas of Bergamo.

Hotel with Parking

Guests have access to various paid on-site parking options, including outdoor private parking for €15/day, internal/covered parking for €20/day, private garage for €25/day, and valet parking.

Hotel with Gym

The gym is clean and adequately equipped. Guests appreciate the spaciousness and found the equipment to be in working order.

4-Star Hotel

A 4-star property located in a central area of Bergamo (Citta Bassa), offering a convenient base for exploring the city.

Hotel where Dogs Stay Free

Room Types

Standard Single Room These rooms have a classic style, and feature a safe and Sky Vision Gold channels. WiFi is free. This room cannot accommodate extra beds.

Superior Single Room This classic-style room features Sky Vision Gold channels. WiFi is free.

Deluxe Single Room This room has an elegant design. It features Sky Vision Gold channels. Some have a balcony or a hydromassage bath. WiFi is free.

Standard Double Room These rooms have a classic style, and feature a safe and Sky Vision Gold channels. WiFi is free. This room cannot accommodate extra beds.

Superior Double Room This classic-style room features Sky Vision Gold channels. WiFi is free.

Deluxe Twin Room This room has an elegant design. It features Sky Vision Gold channels. Some have a balcony or a hydromassage bath.

Suite This large suite features a separate living room, a hydromassage bath and fresh fruit on arrival. It also comes with Sky Vision Gold channels.

Deluxe Double Room This room has an elegant design. It features Sky Vision Gold channels. Some have a balcony or a hydromassage bath.

Standard Twin Room These rooms with free WiFi have a classic style, and feature a safe and Sky Vision Gold channels. This room cannot accommodate extra beds.

Superior Twin Room This classic-style room features Sky Vision Gold channels.

Queen Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

About Hotel Excelsior San Marco

License: 016024-ALB-00005, IT016024A1SIF42GDB

Guest Reviews

8.5

Very Good

Location

Hotel Excelsior San Marco is highly praised for its prime location, consistently highlighted in guest reviews. Nestled between Bergamo's upper (Città Alta) and lower (Città Bassa) towns, it offers exceptional accessibility to both areas. The hotel is just a short walk from the funicular, which makes reaching the historic upper town hassle-free. Additionally, the main train station and bus stops, including the airport bus, are conveniently situated nearby, providing seamless travel connections.

Guests repeatedly emphasize the centrality of the hotel, which makes it an ideal starting point for exploring the entire city. The proximity to numerous sightseeing attractions, shopping districts and a plethora of restaurants adds to its appeal. Many appreciate the added convenience of nearby parking facilities and direct transport links.

The views from the hotel, particularly those of Città Alta, are frequently commended, adding to the hotel's allure. Furthermore, the calm and quiet setting, despite being in a central location, allows guests to enjoy a peaceful stay. Overall, Hotel Excelsior San Marco's strategic position makes it a standout choice for visitors looking to enjoy Bergamo's rich history and vibrant modernity.

Breakfast

Hotel Excelsior San Marco's breakfast offerings impress guests with their wide variety, quality and abundance. Many highlight the early availability of breakfast from 6:30 am, ensuring a convenient start to the day. The buffet boasts both sweet and savory options, including fresh fruits, pastries, cold cuts and yogurt, catering to diverse tastes and dietary preferences, including lactose-free and gluten-free options. The quality of food consistently receives praise with items such as delicious coffee and fresh juices frequently mentioned. The breakfast room itself is described as spacious and comfortable, although a few guests note that it can become quite busy during peak times.

While the majority of reviews are positive, pointing out the high level of satisfaction and the occasional compliments on specific food items like croissants and scrambled eggs, there are isolated critiques regarding the presentation and variety of hot foods. Despite this, most guests find the breakfast experience to exceed their expectations, describing it as excellent, fabulous and satisfying for all tastes. With a well-stocked buffet and consistently replenished items, the breakfast at Hotel Excelsior San Marco provides a fulfilling and delightful beginning to the day.

Dinner

Hotel Excelsior San Marco offers a dining experience that is often highlighted by guests as a major highlight of their stay. The standout feature is undoubtedly the Rooftop Restaurant, also known as the Roof Garden, situated on the hotel's top floor. This beautiful, modern establishment provides not only a diverse and fresh menu but also breathtaking views of the Città Alta and the surrounding cityscape, making it a magical and memorable venue for both lunch and dinner.

Many guests have praised the restaurant for its delicious cuisine, whether it's the excellent breakfast featuring a tasty buffet or the exquisite dinner options. The quality of food and service has been consistently highlighted with several guests noting the fantastic work of the chef and the friendly staff.

Despite its many accolades, the Rooftop Restaurant does come with some caveats. Advanced reservations are often necessary due to its limited availability and popularity. The dining experience at the restaurant tends to be on the pricier side, which might not suit all budgets and some guests found the menu options somewhat limited and on the expensive end. However, most agree that the quality and the panoramic views justify the cost for a special occasion.

For those who might find the pricing a bit steep or prefer a lighter meal, the hotel's offerings could feel restrictive. The high minimum spend and the focus on more upscale dining might not cater well to guests seeking simple or more casual dining options. Nonetheless, alternate dining options are available near the hotel, such as Balzer and Giulietta, which also come recommended.

Overall, the Rooftop Restaurant at Hotel Excelsior San Marco is celebrated for its stunning views, excellent food and overall dining experience, making it a worthwhile visit for guests looking to indulge in a high-quality meal with a spectacular backdrop.

Rooms

The rooms at Hotel Excelsior San Marco receive a mix of feedback from guests. Many reviews highlight the spaciousness and comfort, noting that rooms are generally large and beds are comfortable, often featuring high-quality linens. Guests also frequently praise the stunning views from the rooms, particularly those overlooking the Città Alta.

However, there are several comments about the rooms being dated and in need of modernization. While some rooms have been newly renovated, many still exhibit an old-fashioned style with worn-out furniture and dated decor. Despite this, the rooms are consistently described as very clean with good daily housekeeping.

Comfort features such as balconies, large bathtubs and additional sitting areas contribute to a cozy stay for many visitors. Those facing the courtyard find it usually quiet. Some minor issues like small showers, lack of air conditioning and occasional bad smells have been reported.

Overall, the rooms are adequate for a comfortable stay with a mix of retro charm and modern updates and many guests appreciate the hotel's prime location suitable for exploring both new and old parts of the city.

Beds

Hotel Excelsior San Marco is frequently praised for its comfortable beds, which are often described as large, spacious and extremely comfy. Many guests appreciated the high quality and cleanliness of the bedding, noting that the beds contribute significantly to a pleasant stay. The majority of visitors found the beds to be very comfortable with some highlighting the excellent quality of the mattress and pillows.

However, reviews also indicate some inconsistency. While many beds are commended for their size and comfort—particularly the king-size options and beds in junior suites—others are criticized for being too firm or worn out. Some guests felt that the double beds were oversized for single rooms, leading to cramped conditions. There were occasional mentions of beds that were described as uncomfortable, stiff, or past their prime with some guests noting issues with firmness and the condition of the mattresses.

Overall, despite some varied experiences, the general consensus is that the beds at Hotel Excelsior San Marco are a strong feature of the accommodation, contributing to a restful and enjoyable stay for most visitors.

Cleanliness

The cleanliness of Hotel Excelsior San Marco largely garners praise from guests, highlighting a consistent standard of tidiness and well-maintained spaces throughout the property. Rooms and common areas are frequently described as spotlessly clean and well-kept, meeting the expectations of a 4-star establishment. The bathrooms are particularly noted for being spotless and daily cleaning services are reliable and thorough.

Though the hotel is somewhat dated, reviewers still find it to be exceptionally clean with housekeeping staff ensuring rooms are consistently tidy and properly maintained. Some guests mention minor issues like dusty floors, stained carpets and outdated decor, but these do not detract significantly from the overall impression of cleanliness.

The cleanliness of the hotel is complemented by courteous and professional staff, who contribute to the maintenance of a very clean atmosphere. Guests appreciate the immaculate condition of the rooms, often remarking on the high level of hygiene and the efficient cleaning service.

In summary, while the Hotel Excelsior San Marco may show signs of age, it excels in cleanliness, providing a comfortable, spotless environment for its guests.

Staff

Hotel Excelsior San Marco in Bergamo garners consistent praise for its exceptional staff. Guests frequently highlight the friendliness and helpfulness of the team, stating that the reception and service staff are particularly courteous, efficient and professional. The warm and welcoming demeanor of the personnel, from the front desk to housekeeping, enhances the overall experience for visitors. The staff's proficiency in English and their ability to offer local dining suggestions and accommodate special requests contribute to the high standard of service noted in the reviews.

Visitors commend the competence and responsiveness of the reception staff, highlighting their skill in managing check-ins and addressing guest needs promptly. Several reviews mention the exemplary conduct of the valets, baggage handlers and cleaning staff with specific mentions of individuals who stood out for their exceptional service. The hotel’s overall atmosphere is described as friendly and accommodating with an emphasis on the staff's readiness to assist at any time.

Guests appreciate the staff's professionalism and knowledge, noting that their positive attitudes and attentiveness significantly enhance the stay. The service culture at Hotel Excelsior San Marco is evidently well-coordinated, contributing to a pleasant and memorable experience for all who stay at this Bergamo establishment.

Wi-Fi

Guests had mixed experiences with the Wi-Fi at Hotel Excelsior San Marco. The majority noted that the Wi-Fi was generally good, reliable and efficient. Phrases like "optimal WiFi," "excellent WiFi," and "great WiFi" suggest that many found the connection satisfactory. Additionally, several reviewers mentioned that the Wi-Fi was free, which is a notable benefit for travelers.

However, there were also some drawbacks highlighted. Some guests experienced unstable or weak signals at times and noticed periodic slow speeds, especially on weekdays. A few reviews mentioned that Wi-Fi was not available in certain rooms and some guests felt the connection quality fell short for a 4-star hotel. Nonetheless, many guests appreciated that the Wi-Fi worked well and found it helpful during their stays, indicating that it met their basic needs for internet connectivity.

Gym

Hotel Excelsior San Marco's gym receives a mixed bag of feedback from guests. Positive remarks frequently highlight that the gym is clean, adequately equipped and not crowded, making it a suitable option for a workout during one's stay. Guests appreciated the spaciousness and found the equipment to be in working order, which contributed to a generally pleasant experience.

However, there are several recurring critiques regarding the size of the gym with many guests describing it as small or too small. Some noted that the equipment felt outdated and worn, while a few others mentioned a lack of certain amenities like chairs or proper staff supervision. Despite these issues, the gym remains a functional space that caters to basic fitness needs, even though there is room for improvement, particularly in terms of modernization and expanding the facilities.

Parking

Hotel Excelsior San Marco offers various parking options catering to different needs. Guests frequently mention the convenience of valet parking, which is efficient and well-handled by the responsive staff. The hotel also provides secure parking spaces, including an underground garage and outdoor parking. Despite the plethora of parking alternatives, several reviews highlight the high cost associated with these services with fees ranging from €15 to over €30 per night. Some travelers felt the charges were exorbitant, considering the price was not always transparent beforehand.

The proximity of parking spaces, including those right in front of the hotel and nearby garages, is appreciated by many guests, making it easy to park and access the hotel. However, there are occasional complaints about limited parking availability, particularly during peak times. Nonetheless, the overall sentiment leans towards the positive with the variety of parking options and the effectiveness of the valet service being notable advantages for guests staying in downtown Bergamo.

Nightlife

Hotel Excelsior San Marco is conveniently situated near vibrant nightlife spots and excellent restaurants and bars, making it ideal for those looking to explore the local scene. The nearby areas offer nice vibes and good nightlife locales, contributing to a lively atmosphere. However, guests occasionally mention the neighborhood feels unsafe at night and there is some street noise. Despite this, many still find the area to be generally safe at night and appreciate the quiet location of the hotel itself. There's a sports bar in close proximity for those looking to catch a game. Though the hotel does not offer night activities, its location provides ample opportunities to enjoy what the local nightlife has to offer.

4 Star

Hotel Excelsior San Marco has received varied reactions from guests regarding its four-star rating, facilities and services. On the positive side, many reviews praise it for having a high-quality service that aligns with its four-star status, citing adventurous and suitable service attributes. The hotel is noted for its accessible location, making it an ideal choice for visiting both Upper and Lower Bergamo.

Several guests found the rooms to be consistent with four-star standards, featuring modern utilities and a high-quality atmosphere. The breakfast offerings are generally considered fitting for a four-star hotel, although some suggestions for improvement, especially in the savory selection, were mentioned. Guests appreciated the overall value for a four-star stay with some even comparing it to a five-star experience.

However, there are mixed feelings pointing out the shortcomings that tarnish its four-star reputation. Some visitors experienced outdated rooms, poor facilities and a lack of certain amenities like bathrobes and minibar items that are typically expected at this level. Comments also reflect that some aspects of the hotel, such as the bathrooms, need refurbishment to meet the four-star standards more accurately.

Criticism extends to the high prices, which many felt did not justify the experience provided with some even considering the hotel to be more in line with a two or three-star rating. Issues like a small shower, mediocre breakfast standards and ineffective WiFi contributed to the disappointment of many guests.

Overall, while some elements of the Hotel Excelsior San Marco live up to its four-star rating, there are notable areas in need of improvement to consistently meet guest expectations for a four-star experience.

Business

Hotel Excelsior San Marco emerges as an optimal choice for business travelers, excelling in various aspects of business hospitality. Its ideal location makes it a strategic base for corporate visitors. Guests have consistently praised the hotel’s well-maintained and spacious rooms, which provide a conducive environment for work and relaxation. The business center and conference facilities are particularly notable, described as great and well-equipped, offering ample spaces and essential amenities like water and coffee to support productive meetings.

The hotel's rooftop restaurant is highlighted as a delightful respite from conference activities, providing a perfect setting for informal discussions or breaks. Additionally, the breakfast services are tailored for business meetings, ensuring guests can start their day effectively.

Staff at the Hotel Excelsior San Marco are commended for their excellent service, particularly in catering to the needs of business travelers. The quiet and professional atmosphere of the business section offers a serene environment for focused work, while the overall functional room design contributes to a classic business hotel ambiance.

While the hotel might be perceived as slightly formal and business-oriented, these qualities are appreciated by corporate guests. Despite the high price point associated with a business trip, the quality of business services and facilities justifies the cost. Overall, the Hotel Excelsior San Marco is well-suited for corporate and business stays, providing a professional setting that ensures comfort and functionality for business travelers.

Honeymoon

The Hotel Excelsior San Marco has received numerous positive reviews from honeymooners, highlighting their satisfaction with the overall experience. Guests found the honeymoon suite to be well-designed and comfortable with great beds adding to the appeal of the stay. The honeymoon package offered by the hotel was also noted as being particularly appealing, enhancing the romantic experience for newlyweds.

The honeymooners appreciated the thoughtful welcome and matching services and views, suggesting that the staff goes above and beyond to ensure a memorable stay. While a few reviews mentioned that the hotel might not be ideally suited for a honeymoon, the majority highly recommend the hotel for couples looking for a romantic getaway. Overall, it appears that the Hotel Excelsior San Marco is a strong contender for those seeking a special honeymoon destination.

Romantic

Hotel Excelsior San Marco, nestled in a picturesque location, offers an ideal setting for those seeking a romantic retreat. Guests frequently highlight the romantic ambiance that permeates throughout their stay, whether it's in the comfort of their room or on a peaceful balcony savoring the stunning views.

The hotel's rooftop restaurant garners particular acclaim with many suggesting it as a prime choice for couples in search of a romantic dinner. Valentine's Day experiences and honeymoon stays are often described as truly memorable, thanks to the thoughtful romantic setup and overall atmosphere.

While the vast majority of feedback emphasizes the romantic allure of the location, a few observations note that some aspects may not exude a strong romantic vibe. Nonetheless, the hotel's consistent delivery of a romantic atmosphere and dreamy views make it a great choice for a romantic getaway or special occasion.

Dog Friendly

For travelers seeking accommodations that warmly embrace their four-legged family members, Hotel Excelsior San Marco offers a genuinely dog-friendly environment. This hotel is known for its welcoming attitude towards pets, ensuring that dogs are accepted without any additional charges. Guests repeatedly highlight the positive aspect of dogs being permitted in most areas of the hotel, including the breakfast room.

Special provisions for pets such as dog bowls are available upon request, adding to the comfort of bringing one's pet along. Although the park nearby lacks grassy areas and there are no specific facilities for pet owners or pet-friendly restaurants in the vicinity, the hotel itself compensates with its open-armed approach to accommodating dogs of all sizes.

However, it's important for pet owners to note that they cannot leave their pets unattended in their rooms. Despite this minor restriction, the overall experience for pet owners at Hotel Excelsior San Marco remains highly favorable, making it a solid choice for those planning to travel with their dogs.

No, Hotel Excelsior San Marco doesn't have any pool.

No, a spa isn't available at Hotel Excelsior San Marco.

Yes, Hotel Excelsior San Marco welcomes dogs.

Yes, parking facilities are available at Hotel Excelsior San Marco.

Yes, Hotel Excelsior San Marco has a gym.

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