Holiday Inn Birmingham City by IHG
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Summary of reviewsHoliday Inn Birmingham City by IHG, receives high marks for various aspects of its offerings with numerous positive reviews highlighting its appeal.
The hotel’s location is one of its strongest assets, situated centrally in Birmingham. Guests love its proximity to key landmarks such as the Birmingham Hippodrome, Alexandra Theatre, O2 Academy and the Bullring Shopping Centre. Only steps away from Birmingham New Street Station, the location provides excellent convenience for travelers. The surrounding area abounds with shops, bars and restaurants, earning praise for the hotel’s accessibility and vibrancy. The ease of access to public transportation, coupled with parking facilities, enhances its popularity among guests who wish to explore Birmingham’s sights and cultural offerings.
Breakfast at the hotel is lauded for its extensive variety and high quality, offering a wide selection of hot and cold items that cater to various dietary preferences, including vegetarian and vegan options. Guests appreciate the continuous restocking of the buffet and the friendly, efficient service from staff. Although a few guests mentioned the steep price and occasional shortages of specific items, the overall sentiment is overwhelmingly positive.
Dinner experiences at the hotel are generally favorable with many guests praising the quality and taste of the food. Specific dishes like lasagne and Caesar salad receive notable mentions. The bar and restaurant provide a cozy ambiance. However, limited menu choices and higher prices were points of concern for some guests. Despite occasional delays and service mix-ups, the staff's friendliness and efficiency generally result in a pleasurable dining experience.
The rooms are predominantly described as clean, spacious and comfortable. Guests comment on the modern decor and well-maintained facilities with comfortable beds standing out as a highlight. Some rooms offer nice views, adding to the appeal. Although there are reports of outdated furnishings and issues with temperature control, the hotel’s efforts to renovate and modernize certain areas are noted and appreciated by guests who stay in the more recently updated rooms.
Cleanliness is consistently praised with many guests describing their rooms and the common areas as spotless. The hotel maintains high housekeeping standards, although a few reviews point out specific areas needing attention, such as outdated bathrooms and worn-out carpets. Nonetheless, the diligent housekeeping staff receive positive commendations for their work.
The hotel staff are frequently commended for their exceptional friendliness and dedication to guest satisfaction with specific mentions of receptionists who make a particularly strong impression. Staff across different departments are described as attentive and accommodating, contributing significantly to the overall positive guest experience.
WiFi connectivity at the hotel is generally reliable and easy to access with most guests reporting a strong and stable internet connection throughout their stay. Although there are occasional instances of slow speeds and poor connections in certain rooms, the overall feedback is predominantly positive.
Parking facilities, while convenient, are noted to be quite costly. Guests appreciate the proximity to nearby car parks, but some find the navigation difficult and the price excessively high. Despite the high cost, the safety and security of the parking environment are valued.
Family visitors particularly appreciate the hotel’s child-friendly amenities and spacious rooms. The welcoming staff and clear, safe environment make it an ideal choice for families. The hotel's central location further adds to its appeal, making excursions and family outings convenient and enjoyable.
For nightlife enthusiasts, the hotel's central location offers immediate access to a variety of bars, clubs and theatres. However, this centrality also results in noise disturbances from nearby clubs and streets, which can be a downside for guests seeking a quieter environment.
Overall, the Holiday Inn Birmingham City by IHG, delivers a generally positive experience, particularly due to its excellent location, friendly staff, cleanliness and quality breakfast offerings. While there are areas for improvement, particularly with dinner options, room updates and parking costs, the hotel remains a favored choice for many travelers visiting Birmingham.
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The hotel’s location is one of its strongest assets, situated centrally in Birmingham. Guests love its proximity to key landmarks such as the Birmingham Hippodrome, Alexandra Theatre, O2 Academy and the Bullring Shopping Centre. Only steps away from Birmingham New Street Station, the location provides excellent convenience for travelers. The surrounding area abounds with shops, bars and restaurants, earning praise for the hotel’s accessibility and vibrancy. The ease of access to public transportation, coupled with parking facilities, enhances its popularity among guests who wish to explore Birmingham’s sights and cultural offerings.
Breakfast at the hotel is lauded for its extensive variety and high quality, offering a wide selection of hot and cold items that cater to various dietary preferences, including vegetarian and vegan options. Guests appreciate the continuous restocking of the buffet and the friendly, efficient service from staff. Although a few guests mentioned the steep price and occasional shortages of specific items, the overall sentiment is overwhelmingly positive.
Dinner experiences at the hotel are generally favorable with many guests praising the quality and taste of the food. Specific dishes like lasagne and Caesar salad receive notable mentions. The bar and restaurant provide a cozy ambiance. However, limited menu choices and higher prices were points of concern for some guests. Despite occasional delays and service mix-ups, the staff's friendliness and efficiency generally result in a pleasurable dining experience.
The rooms are predominantly described as clean, spacious and comfortable. Guests comment on the modern decor and well-maintained facilities with comfortable beds standing out as a highlight. Some rooms offer nice views, adding to the appeal. Although there are reports of outdated furnishings and issues with temperature control, the hotel’s efforts to renovate and modernize certain areas are noted and appreciated by guests who stay in the more recently updated rooms.
Cleanliness is consistently praised with many guests describing their rooms and the common areas as spotless. The hotel maintains high housekeeping standards, although a few reviews point out specific areas needing attention, such as outdated bathrooms and worn-out carpets. Nonetheless, the diligent housekeeping staff receive positive commendations for their work.
The hotel staff are frequently commended for their exceptional friendliness and dedication to guest satisfaction with specific mentions of receptionists who make a particularly strong impression. Staff across different departments are described as attentive and accommodating, contributing significantly to the overall positive guest experience.
WiFi connectivity at the hotel is generally reliable and easy to access with most guests reporting a strong and stable internet connection throughout their stay. Although there are occasional instances of slow speeds and poor connections in certain rooms, the overall feedback is predominantly positive.
Parking facilities, while convenient, are noted to be quite costly. Guests appreciate the proximity to nearby car parks, but some find the navigation difficult and the price excessively high. Despite the high cost, the safety and security of the parking environment are valued.
Family visitors particularly appreciate the hotel’s child-friendly amenities and spacious rooms. The welcoming staff and clear, safe environment make it an ideal choice for families. The hotel's central location further adds to its appeal, making excursions and family outings convenient and enjoyable.
For nightlife enthusiasts, the hotel's central location offers immediate access to a variety of bars, clubs and theatres. However, this centrality also results in noise disturbances from nearby clubs and streets, which can be a downside for guests seeking a quieter environment.
Overall, the Holiday Inn Birmingham City by IHG, delivers a generally positive experience, particularly due to its excellent location, friendly staff, cleanliness and quality breakfast offerings. While there are areas for improvement, particularly with dinner options, room updates and parking costs, the hotel remains a favored choice for many travelers visiting Birmingham.
Hotel Taking Steps Towards Sustainability
An accredited Green Tourism partner, this hotel monitors and improves energy efficiency using LED lights, motion sensors, and a Building Management System. They offer guests the option to opt out of daily towel/linen changes and provide electric vehicle charging bays.
Family Friendly Hotel
Holiday Inn Birmingham City by IHG offers family-friendly accommodations and a convenient location in the city center. The hotel provides easy access to family attractions and dining options.
Hotel near Nightlife Spots
Situated on Smallbrook Queensway, this Holiday Inn is centrally located. Its location provides access to the city center's nightlife and entertainment options.
Business Hotel
Holiday Inn offers essential business amenities and meeting spaces in a convenient city center location. It provides a reliable option for business travelers seeking comfort and functionality. The hotel ensures a practical and efficient stay with its standard services and facilities.
Accessible Hotel
This hotel is included in the provided list of accessible hotels in Birmingham.
Hotel with EV Charging Stations
This hotel is listed as having electric vehicle charging facilities for guests.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Parking
EV charging stations
4-Star Hotel
Guest Reviews
The Holiday Inn Birmingham City by IHG, is exceptionally well-rated for its prime location in the heart of Birmingham. Visitors frequently highlight its proximity to key landmarks such as the Birmingham Hippodrome, Alexandra Theatre and the O2 Academy. The hotel is notably just a few steps away from Birmingham New Street Station, making it incredibly convenient for travelers arriving by train. Guests appreciate the short walking distances to the Bullring Shopping Centre, China Town and various shops, bars and restaurants.
The central location is ideal for those attending conferences or exploring the city's vibrant nightlife and cultural offers, including theatres and concert venues. With amenities nearby, including parking facilities and excellent public transport links, the hotel offers easy access to all the city's attractions. Furthermore, the hotel maintains high standards of cleanliness and comfort, contributing to its positive reputation among guests. Overall, the central and well-connected location of the Holiday Inn Birmingham City makes it a popular choice for visitors looking to experience the best of Birmingham.
At the Holiday Inn Birmingham City, breakfast receives high praise from guests for its variety, quality and overall dining experience. Many guests describe the breakfast as delicious, amazing and fantastic, noting the wide selection of hot and cold items available. The buffet includes a traditional English breakfast with options such as pastries, cereals, fresh fruit, yogurt and full English staples like sausages and beans.
The breakfast is often highlighted for having plenty of choices, catering well to different dietary preferences including vegetarian and vegan options, although some guests would like to see more gluten-free varieties. The self-service format with continuous restocking ensures that guests always have access to fresh and plentiful options.
Guests also appreciate the excellent service from the friendly and helpful staff, contributing to a pleasant and enjoyable breakfast experience. The quality of the ingredients and the overall standard of the food exceeds expectations with many considering it good value for money. However, a few reviews did mention breakfast being a bit pricey and occasional shortages of specific items.
Overall, the breakfast at Holiday Inn Birmingham City leaves a lasting positive impression on guests, often described as one of the best features of their stay.
The dinner experience at Holiday Inn Birmingham City by IHG, has garnered a mixed, yet generally positive response from its guests. The food quality is frequently praised with many guests noting that their dinners were well-cooked and incredibly tasty. Dishes such as lasagne, spinach pasta with garlic bread and salad and Caesar salad with truffle oil fries received specific mention for their delicious flavors. The bar and restaurant facilities are described as lovely, comfortable and relaxing spots to enjoy a meal and a drink.
However, there were some notable concerns. The limited menu choices, especially for vegetarians and the high prices were pointed out by several guests. Despite the good food, the dinner service sometimes suffered from delays and occasional mix-ups. Some guests also faced issues with room service, although others found it to be prompt and delicious.
The staff, both at the front desk and in the restaurant, received high marks for their friendliness, efficiency and helpfulness. The bar service, although occasionally underwhelming with limited beer options and early closing times, was generally good. Overall, despite a few hiccups, the dining experience at the hotel is largely positive with excellent food and a cozy ambiance enhancing the overall stay.
The rooms at the Holiday Inn Birmingham City by IHG, are generally clean, spacious and comfortable, often exceeding guest expectations. Many guests appreciated the modern and fresh decor, well-maintained facilities and the inclusion of essentials like hairdryers, ironing boards, safes and fridges. Several rooms offer nice views of the street, adding to the overall pleasant experience.
Comfort seems to be a consistent highlight with many guests praising the comfy beds and spacious layouts. Some guests even noted the rooms were larger than expected and provided a quiet retreat despite the hotel's central location. The cleanliness of the rooms is commendable with numerous reviews highlighting how spotless the rooms were upon arrival and throughout their stay.
However, there are a number of areas where improvements could be made. Some rooms were mentioned as being outdated with worn carpets, tired furniture and bathrooms in need of an upgrade. Issues with temperature control were common with several reports of rooms being too hot or too cold and problems with malfunctioning air conditioning and heating systems. There were occasional complaints about noise from nearby streets and venues, inadequate soundproofing and minor maintenance issues like squeaky doors or broken fixtures.
The hotel's efforts to renovate and modernize certain areas have been noticed and appreciated, yet the contrast between updated and non-updated rooms is evident. Some specific complaints included faulty bathroom fittings, lack of plug points near beds and occasional cleanliness oversights like stained curtains or carpets.
Overall, guests who stayed in the more recently renovated rooms or larger suites were particularly satisfied, mentioning their great experiences and comfortable, spacious environments. Despite some areas needing attention, the Holiday Inn Birmingham City offers a generally positive and comfortable accommodation option with its central location and attentive service.
Visitors frequently highlighted the beds at the Holiday Inn Birmingham City by IHG, noting a range of opinions but with a general lean towards positive experiences. Many guests found the beds to be very comfortable with phrases such as "extremely comfortable," "super comfy," and "incredibly comfy" recurring often. Cleanliness was also frequently mentioned with references to "clean sheets and pillows" and "clean linens." The pillows received several accolades, being described as "fantastic" and "very comfy," adding to the overall comfort of the sleeping experience.
However, some guests did encounter issues with the beds. Complaints included descriptions of the beds being "rather hard," "lumpy and hard," and occasionally "too small." There were also mentions of squeaky headboards and wheels on the beds causing movement. A minority of reviews pointed out that some beds were either "soft/old" or had mattresses that dipped badly in the middle.
Overall, despite some mixed impressions, the dominant sentiment was that the beds were comfortable with many guests enjoying large and plush beds and noting that they experienced some of the "comfiest beds in years" and the "best night's sleep." The Holiday Inn Birmingham City appears to be a reliable option for travelers prioritizing sleep quality during their stay.
When it comes to cleanliness, the Holiday Inn Birmingham City by IHG, generally leaves a positive impression on its guests. Numerous reviews praise the hotel for being clean and tidy with many guests specifically noting that their rooms were spotless and well-maintained. Descriptions like "exceptionally clean," "immaculately clean," and "clean and fresh" repeatedly appear, reflecting a consistent standard in housekeeping.
Guests appreciate the clean and modern decor, as well as the effort put into keeping the reception area and common spaces immaculate. Many found their rooms to be clean and spacious with good-sized bathrooms and comfortable beds contributing to a pleasant stay. The efficiency and friendliness of the housekeeping staff also receive commendation.
However, not all feedback is uniformly positive. Some guests mention areas needing improvement, such as bathrooms requiring upgrades, worn-out carpets and occasional issues with cleaning thoroughness. A few reviews highlighted specific problems like dirty corridors, stained carpets and a musty smell in some rooms. The exterior cleanliness also drew some negative remarks, contrasting with the generally pristine interior.
Overall, the majority of visitors find the Holiday Inn Birmingham City to be a clean and comfortable place to stay, despite some isolated issues that could benefit from attention.
The staff at Holiday Inn Birmingham City by IHG, consistently receive high praise for their friendliness and helpfulness. Guests frequently emphasize the warm welcome they received upon arrival, noting that the receptionists, particularly Hanin and Danielle, made a notable impression with their professional and courteous demeanor. The hotel's team is often described as attentive, accommodating and proficient with many reviewers highlighting the efforts of the bar, breakfast and housekeeping teams in delivering a pleasant and efficient service.
Many guests felt that the staff went above and beyond to ensure a comfortable stay with several mentioning the positive impact of their cheerful and polite interactions. While most of the feedback is overwhelmingly positive, some guests did report instances of rude or unhelpful behavior from certain staff members. However, these occurrences seem to be outliers in an otherwise commendable customer service record.
Overall, the hotel staff's exceptional friendliness and dedication to guest satisfaction appear to be key factors contributing to memorable and enjoyable experiences at Holiday Inn Birmingham City.
Holiday Inn Birmingham City by IHG, offers a largely favorable experience regarding WiFi connectivity. Many guests reported a good signal with descriptors such as fast, reliable and strong frequently used. Others praised the internet connection for being both stable and easy to access. Despite some mixed feedback—including mentions of slow speeds, poor connection and instances where WiFi was unavailable in certain rooms—the overall consensus leans towards a positive evaluation. The hotel staff's responsiveness also received commendations, as they promptly relocated guests to different rooms when issues were reported. For many, the WiFi provided a seamless online experience, adding to a comfortable stay.
Holiday Inn Birmingham City by IHG, offers convenient yet costly parking options. The hotel's proximity to various car parks, including the NCP Grand Central car park adjacent to the hotel, is frequently mentioned as a positive aspect, making it easy for guests to find a spot close by. Some guests appreciate the safe and secure environment provided for their vehicles, including motorbikes. Additionally, there are mentions of clear signage to guide visitors to the parking areas.
However, finding parking can be a challenge for some with several reports of difficulty locating the car parks and a lack of available spaces. The cost of parking is also a common concern; many guests find it excessively expensive with fees ranging from £20 to £30 per night. Some noted the availability of discounts if booked through the hotel, but these offers did not always alleviate concerns about the high prices.
The offsite parking arrangements, while close, were often described as confusing, poorly signed and not clearly communicated to guests in advance. Instances of dissatisfaction were expressed about the condition and safety of certain areas, such as the back entrance from the NCP car park, which was described as messy and uninviting.
In summary, Holiday Inn Birmingham City provides accessible car parking options with the convenience of proximity, but guests should be prepared for potentially high costs and some difficulty in navigation. The experience is mixed with some appreciating the ease and safety, while others are less satisfied with the expense and clarity of the parking arrangements.
The Holiday Inn Birmingham City by IHG, is widely praised for its family-friendly atmosphere, making it a suitable choice for families. Reviews highlight the hotel’s safe environment, even for younger children and the presence of welcoming staff who offer warm and helpful service. Many families found the rooms to be spacious and comfortable with family-specific amenities such as extra cups and glasses provided in family rooms.
The hotel's location is another major plus point, being conveniently situated between New Street Station and the Hippodrome, which is advantageous for family excursions. While navigating to the hotel via car might be somewhat complicated, the overall accessible and clean property adds to its appeal for family stays.
Guests appreciated the pleasant family atmosphere and noted that the hotel seemed welcoming to families with various family members occupying different floors for added convenience. The ideal location combined with the positive reception experience led many families to express their willingness to return for future stays.
Holiday Inn Birmingham City by IHG, boasts a prime location in the heart of Birmingham, making it an ideal spot for those looking to explore the local nightlife. Guests appreciate the close proximity to a variety of bars, clubs, theaters and eateries, including notable venues such as the Hippodrome theater and the vibrant Chinese Quarter. The hotel situates guests just minutes away from some of the city's best nightlife options, offering a bustling bar and partying scene right at their doorstep.
However, the central location also brings a significant downside—noise. Many reviews mention the disturbance caused by nearby nightclubs with loud music and street noise often lasting until the early hours of the morning. Noise from guests exiting lifts and late-night traffic can also be bothersome, making it difficult for some visitors to get a good night's sleep. While the excitement of bustling nightlife is a major appeal, potential guests should be prepared for a lively and often noisy environment.
Holiday Inn Birmingham City by IHG, delivers a solid three-star experience, consistent with other similarly rated hotels. It's a clean, comfy and basic choice, similar to Premier Inn or Travelodge, making it reasonable for its category. Guests noted the quality and finishes, generally describing the hotel as pleasant and comfortable, ideal for city stays.
The hotel's rooms are praised for their cleanliness and comfort, though some mention minor issues like the need for re-grouting bathroom tiles. The beds are comfortable and while the heating issues were quickly addressed by the attentive reception staff, some guests reported the noise even on higher floors like the 5th.
The hotel's facilities are typical for a mid-range establishment, featuring standard double beds and providing a decent buffet breakfast. Some visitors mentioned the lack of USB sockets but acknowledged this is common in hotels of this level. Dog-friendliness adds to the appeal for pet owners.
The location is highlighted as a significant advantage, being conveniently central for city center access. The professional and extremely helpful staff enhance the overall experience, ensuring that guests feel welcomed and tended to.
Overall, the Holiday Inn Birmingham City is a good quality, well-located mid-range hotel, delivering what one would expect from a three-star rating: pleasant stays, standard amenities and value for money.
Holiday Inn Birmingham City by IHG, garners positive feedback from business travelers for its strategic and convenient location, which is ideal for both work and leisure. Guests highlight its accessibility, being situated near shops, theatres and New Street rail, making it an excellent base for any professional on the go.
The hotel offers a variety of business facilities, including meeting rooms and reliable Wi-Fi, ensuring that work can continue seamlessly. The presence of well-equipped workspaces in rooms, complete with functional desks, aids productivity. Business travelers appreciate the undisturbed environment which is conducive to both short and extended stays for working.
Professionalism is a clear attribute of the staff, who are consistently described as helpful and efficient, ensuring smooth check-ins and check-outs. The value for money is noted to be exceptional with the hotel delivering good facilities all around including a commendable breakfast and spacious lounge areas.
Overall, Holiday Inn Birmingham City stands out as a dependable choice for those traveling on business, balancing comfort, convenience and functionality in the heart of Birmingham.
Holiday Inn Birmingham City, an IHG Hotel, garners appreciation for its accessibility features, making it a reliable choice for guests with disabilities. The hotel is reputed for having fully accessible facilities and good amenities tailored for disabled guests. Essential areas, including elevators and public spaces, are noted for being easily accessible, coupled with recent refurbishments that enhance the overall experience.
Guests highlight the accessible rooms, praising their helpfulness and functionality, even if some prefer a different bathroom layout than the available wet rooms. The property’s corridors and public areas are generally accessible, despite a few mentions of dim lighting in the corridors.
The location serves as an advantage with easy access to buses, trains, Chinatown, New Street Station and other nearby attractions. The lobby's access via Hill Street is also commended for its convenience. Elevator access is described as good with well-placed and easy-to-locate lifts.
Although the room sizes are a bit small and there are occasional issues with the bathroom's condition, the overall sentiment remains positive. The helpful concierge and accommodating receptionist enhance the guest experience, especially when assistance with seating and accessible rooms is required. The amazing price point for this level of accessibility and service quality makes Holiday Inn Birmingham City a commendable option for travelers with disabilities.
Holiday Inn Birmingham City by IHG, is accommodating to guests traveling with their furry companions. The hotel has a pet-friendly policy, welcoming dogs in guest rooms without requiring a deposit at check-in. While there is a charge for pets, both dogs and other pets are permitted to stay. Although specific dog-related amenities and services are not highlighted in the reviews, the hotel’s welcoming attitude towards pets makes it an inviting option for dog owners. Additionally, a nearby dog park offers a convenient spot for guests to take their dogs for some outdoor exercise during their stay.
Location Show Map
Location
The central location is ideal for those attending conferences or exploring the city's vibrant nightlife and cultural offers, including theatres and concert venues. With amenities nearby, including parking facilities and excellent public transport links, the hotel offers easy access to all the city's attractions. Furthermore, the hotel maintains high standards of cleanliness and comfort, contributing to its positive reputation among guests. Overall, the central and well-connected location of the Holiday Inn Birmingham City makes it a popular choice for visitors looking to experience the best of Birmingham.
Breakfast
The breakfast is often highlighted for having plenty of choices, catering well to different dietary preferences including vegetarian and vegan options, although some guests would like to see more gluten-free varieties. The self-service format with continuous restocking ensures that guests always have access to fresh and plentiful options.
Guests also appreciate the excellent service from the friendly and helpful staff, contributing to a pleasant and enjoyable breakfast experience. The quality of the ingredients and the overall standard of the food exceeds expectations with many considering it good value for money. However, a few reviews did mention breakfast being a bit pricey and occasional shortages of specific items.
Overall, the breakfast at Holiday Inn Birmingham City leaves a lasting positive impression on guests, often described as one of the best features of their stay.
Dinner
However, there were some notable concerns. The limited menu choices, especially for vegetarians and the high prices were pointed out by several guests. Despite the good food, the dinner service sometimes suffered from delays and occasional mix-ups. Some guests also faced issues with room service, although others found it to be prompt and delicious.
The staff, both at the front desk and in the restaurant, received high marks for their friendliness, efficiency and helpfulness. The bar service, although occasionally underwhelming with limited beer options and early closing times, was generally good. Overall, despite a few hiccups, the dining experience at the hotel is largely positive with excellent food and a cozy ambiance enhancing the overall stay.
Rooms
Comfort seems to be a consistent highlight with many guests praising the comfy beds and spacious layouts. Some guests even noted the rooms were larger than expected and provided a quiet retreat despite the hotel's central location. The cleanliness of the rooms is commendable with numerous reviews highlighting how spotless the rooms were upon arrival and throughout their stay.
However, there are a number of areas where improvements could be made. Some rooms were mentioned as being outdated with worn carpets, tired furniture and bathrooms in need of an upgrade. Issues with temperature control were common with several reports of rooms being too hot or too cold and problems with malfunctioning air conditioning and heating systems. There were occasional complaints about noise from nearby streets and venues, inadequate soundproofing and minor maintenance issues like squeaky doors or broken fixtures.
The hotel's efforts to renovate and modernize certain areas have been noticed and appreciated, yet the contrast between updated and non-updated rooms is evident. Some specific complaints included faulty bathroom fittings, lack of plug points near beds and occasional cleanliness oversights like stained curtains or carpets.
Overall, guests who stayed in the more recently renovated rooms or larger suites were particularly satisfied, mentioning their great experiences and comfortable, spacious environments. Despite some areas needing attention, the Holiday Inn Birmingham City offers a generally positive and comfortable accommodation option with its central location and attentive service.
Beds
However, some guests did encounter issues with the beds. Complaints included descriptions of the beds being "rather hard," "lumpy and hard," and occasionally "too small." There were also mentions of squeaky headboards and wheels on the beds causing movement. A minority of reviews pointed out that some beds were either "soft/old" or had mattresses that dipped badly in the middle.
Overall, despite some mixed impressions, the dominant sentiment was that the beds were comfortable with many guests enjoying large and plush beds and noting that they experienced some of the "comfiest beds in years" and the "best night's sleep." The Holiday Inn Birmingham City appears to be a reliable option for travelers prioritizing sleep quality during their stay.
Cleanliness
Guests appreciate the clean and modern decor, as well as the effort put into keeping the reception area and common spaces immaculate. Many found their rooms to be clean and spacious with good-sized bathrooms and comfortable beds contributing to a pleasant stay. The efficiency and friendliness of the housekeeping staff also receive commendation.
However, not all feedback is uniformly positive. Some guests mention areas needing improvement, such as bathrooms requiring upgrades, worn-out carpets and occasional issues with cleaning thoroughness. A few reviews highlighted specific problems like dirty corridors, stained carpets and a musty smell in some rooms. The exterior cleanliness also drew some negative remarks, contrasting with the generally pristine interior.
Overall, the majority of visitors find the Holiday Inn Birmingham City to be a clean and comfortable place to stay, despite some isolated issues that could benefit from attention.
Staff
Many guests felt that the staff went above and beyond to ensure a comfortable stay with several mentioning the positive impact of their cheerful and polite interactions. While most of the feedback is overwhelmingly positive, some guests did report instances of rude or unhelpful behavior from certain staff members. However, these occurrences seem to be outliers in an otherwise commendable customer service record.
Overall, the hotel staff's exceptional friendliness and dedication to guest satisfaction appear to be key factors contributing to memorable and enjoyable experiences at Holiday Inn Birmingham City.
Wi-Fi
Parking
However, finding parking can be a challenge for some with several reports of difficulty locating the car parks and a lack of available spaces. The cost of parking is also a common concern; many guests find it excessively expensive with fees ranging from £20 to £30 per night. Some noted the availability of discounts if booked through the hotel, but these offers did not always alleviate concerns about the high prices.
The offsite parking arrangements, while close, were often described as confusing, poorly signed and not clearly communicated to guests in advance. Instances of dissatisfaction were expressed about the condition and safety of certain areas, such as the back entrance from the NCP car park, which was described as messy and uninviting.
In summary, Holiday Inn Birmingham City provides accessible car parking options with the convenience of proximity, but guests should be prepared for potentially high costs and some difficulty in navigation. The experience is mixed with some appreciating the ease and safety, while others are less satisfied with the expense and clarity of the parking arrangements.
Family
The hotel's location is another major plus point, being conveniently situated between New Street Station and the Hippodrome, which is advantageous for family excursions. While navigating to the hotel via car might be somewhat complicated, the overall accessible and clean property adds to its appeal for family stays.
Guests appreciated the pleasant family atmosphere and noted that the hotel seemed welcoming to families with various family members occupying different floors for added convenience. The ideal location combined with the positive reception experience led many families to express their willingness to return for future stays.
Nightlife
However, the central location also brings a significant downside—noise. Many reviews mention the disturbance caused by nearby nightclubs with loud music and street noise often lasting until the early hours of the morning. Noise from guests exiting lifts and late-night traffic can also be bothersome, making it difficult for some visitors to get a good night's sleep. While the excitement of bustling nightlife is a major appeal, potential guests should be prepared for a lively and often noisy environment.
3 Star
The hotel's rooms are praised for their cleanliness and comfort, though some mention minor issues like the need for re-grouting bathroom tiles. The beds are comfortable and while the heating issues were quickly addressed by the attentive reception staff, some guests reported the noise even on higher floors like the 5th.
The hotel's facilities are typical for a mid-range establishment, featuring standard double beds and providing a decent buffet breakfast. Some visitors mentioned the lack of USB sockets but acknowledged this is common in hotels of this level. Dog-friendliness adds to the appeal for pet owners.
The location is highlighted as a significant advantage, being conveniently central for city center access. The professional and extremely helpful staff enhance the overall experience, ensuring that guests feel welcomed and tended to.
Overall, the Holiday Inn Birmingham City is a good quality, well-located mid-range hotel, delivering what one would expect from a three-star rating: pleasant stays, standard amenities and value for money.
Business
The hotel offers a variety of business facilities, including meeting rooms and reliable Wi-Fi, ensuring that work can continue seamlessly. The presence of well-equipped workspaces in rooms, complete with functional desks, aids productivity. Business travelers appreciate the undisturbed environment which is conducive to both short and extended stays for working.
Professionalism is a clear attribute of the staff, who are consistently described as helpful and efficient, ensuring smooth check-ins and check-outs. The value for money is noted to be exceptional with the hotel delivering good facilities all around including a commendable breakfast and spacious lounge areas.
Overall, Holiday Inn Birmingham City stands out as a dependable choice for those traveling on business, balancing comfort, convenience and functionality in the heart of Birmingham.
Accessible
Guests highlight the accessible rooms, praising their helpfulness and functionality, even if some prefer a different bathroom layout than the available wet rooms. The property’s corridors and public areas are generally accessible, despite a few mentions of dim lighting in the corridors.
The location serves as an advantage with easy access to buses, trains, Chinatown, New Street Station and other nearby attractions. The lobby's access via Hill Street is also commended for its convenience. Elevator access is described as good with well-placed and easy-to-locate lifts.
Although the room sizes are a bit small and there are occasional issues with the bathroom's condition, the overall sentiment remains positive. The helpful concierge and accommodating receptionist enhance the guest experience, especially when assistance with seating and accessible rooms is required. The amazing price point for this level of accessibility and service quality makes Holiday Inn Birmingham City a commendable option for travelers with disabilities.
Dog Friendly
No, Holiday Inn Birmingham City by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Birmingham City by IHG.
Yes, Holiday Inn Birmingham City by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Birmingham City by IHG.
No, Holiday Inn Birmingham City by IHG doesn't have a gym.
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