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Summary of reviewsSwans Cay Hotel in Bocas del Toro stands out for its excellent central location, providing easy access to local attractions, shops, and restaurants. The hotel is consistently praised for its cleanliness and comfortable accommodations, offering spacious and tidy rooms with balconies, contributing to a relaxing experience for guests. The well-maintained pool area and modern amenities like air conditioning ensure that visitors enjoy their time in a refreshing environment.
While the breakfast service receives mixed reviews, with some appreciating its tastiness and completeness and others seeking more variety, the convenience of optional breakfast packages enhances the overall experience. Rooms offer good value, being both affordable and equipped with amenities such as hot water and comfortable beds, although minor concerns like occasional damp smells and room allocation issues are noted.
The hotel's cleanliness is a notable strength, with daily cleaning and towel changes ensuring a pristine environment. The staff often receives commendations for their friendly and accommodating service, although there are occasional reports of indifferent behavior, particularly at the reception. The swimming pool adds to the appeal, generally praised for its cleanliness and inviting atmosphere, despite minor maintenance concerns.
Overall, Swans Cay Hotel delivers a positive experience, distinguished by its strategic location, clean facilities, and comfortable rooms, although there is room for improvement in certain areas like breakfast variety and staff consistency. Show more
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Hotel near The Beach
Located on Calle 3 in Bocas del Toro, this hotel is near the beach. Guests can easily access the shoreline for relaxation and recreation.
Family Friendly Hotel
Situated in Bocas del Toro, this hotel provides a comfortable stay with convenient access to nearby attractions. The hotel's amenities and central location make it a good option for families looking to explore the area.
Accessible Hotel
This hotel provides rooms and facilities specifically designed for disabled guests, making it a wheelchair accessible option.
3-Star Hotel
Set on Bocas del Toro Beach, Swans Cay Hotel features an outdoor swimming pool and a restaurant. It offers comfortable accommodations with free WiFi, making it suitable for both relaxation and convenience.
Hotel with Outdoor Pool
This hotel is set on Bocas del Toro Beach and features an outdoor swimming pool.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Room Types
Double RoomThis air-conditioned room has traditional décor with carpeted floors. It comes with free Wi-Fi, cable TV and a minibar.
Twin RoomThis air-conditioned room has traditional décor with carpeted floors. It comes with free Wi-Fi, cable TV and a minibar.
Standard Triple RoomOffering free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The triple room has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as soundproof walls. The unit has 2 beds.
Deluxe Quadruple RoomThis air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views. The unit offers 2 beds.
Superior Quadruple RoomThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views. The unit has 3 beds.
Standard Double or Twin Room- B BuildingFeaturing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. The twin/double room has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as soundproof walls.
Standard Triple Room B Building Offering free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The triple room has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as soundproof walls. The unit has 2 beds.
Standard Quadruple Room - B BuildingProviding free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. The quadruple room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as soundproof walls. The unit offers 3 beds.
Deluxe SuiteFeaturing a private entrance, this air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a terrace with city views, this suite also provides a wardrobe and a flat-screen TV with cable channels. The unit offers 3 beds.
Guest Reviews
7.8
Good
Location
Swans Cay Hotel boasts an enviable location in the heart of Bocas del Toro, making it an ideal choice for travelers seeking proximity to the main attractions. Guests frequently highlight its central position, which provides easy access to shops, restaurants, and vibrant local activities. The hotel itself is praised for its cleanliness and comfort, with rooms that are both tidy and spacious, often featuring balconies for a relaxing evening retreat. Visitors appreciate the refreshing pool area, which complements the excellent air-conditioned rooms. The staff receives positive mentions for their accommodating service, enhancing the overall guest experience. With its strategic location and reliable amenities, Swans Cay Hotel stands out as a top pick for those looking to stay in the center of the action in Bocas del Toro.
Breakfast
Swans Cay Hotel offers a breakfast that has garnered mixed reviews from its guests. While some travelers found the breakfast to be very tasty and highly recommended it, others noted a lack of flavor and variety in the options available. The breakfast is offered buffet-style, and a few guests appreciated its completeness, though there is a consensus that enhancing the variety could elevate the dining experience. It is worth noting that breakfast is not always included in all reservation packages, leading some guests to explore other breakfast options in town. Additionally, the pricing of the breakfast has been a point of discussion, with some expressing that it does not offer good value for money. Overall, while there are positive aspects to the breakfast at Swans Cay Hotel, there is room for improvement in terms of variety and inclusivity in packages.
Rooms
Swans Cay Hotel offers a delightful accommodation experience with its spacious and comfortable rooms, which are consistently praised for being clean and well-organized. Guests appreciate the good value they receive, noting that the rooms are remarkably affordable while still providing modern and beautiful facilities. The beds are described as lovely and contribute to the overall comfort, giving guests a restful night's sleep. Many reviews highlight the room size, mentioning the generous space and admirable amenities such as hot water and air conditioning, which enhance the stay further. Optional breakfast adds an extra touch of convenience for those looking to enjoy a morning meal without leaving the hotel. However, there are occasional concerns about damp smells and room allocation issues. Despite these minor drawbacks, Swans Cay Hotel's rooms remain a positive aspect of the hotel experience, offering guests a welcoming and relaxing environment.
Cleanliness
Swans Cay Hotel consistently impresses guests with its high standards of cleanliness and attention to detail. The hotel maintains a spotless environment, with daily towel changes and room cleaning that leave guests praising the overall immaculate condition. Many note the comfortable and pleasant facilities, including well-kept rooms and a pool area that is especially well maintained. Beyond the pristine environment, the hotel benefits from a good location, enhancing its appeal as a convenient place to stay. Additionally, the friendly staff ensure guests have all the information needed for a pleasant visit, contributing to the overall positive experience.
Staff
Swans Cay Hotel seems to have a mixed bag of experiences when it comes to staff interactions. Guests have reported encounters with very friendly and attentive staff members who go out of their way to provide phenomenal attention. Kindness and super attentive treatment have been highlighted, indicating that there are commendable efforts from some members of the team. On the flip side, there are remarks about a lack of empathy, indifference, and instances where the front desk staff appeared unpleasant or disinterested in guest convenience. While many guests have appreciated the friendliness of most staff, improvements could be made in consistency, particularly in reception and general demeanor.
Pool
Swans Cay Hotel features a swimming pool that generally receives positive feedback from guests. Described as clean, well-kept, and inviting, the pool area provides a pleasant spot for a refreshing swim. Many appreciate its spaciousness and good size, which encourages guests to take a dip. While some remarks suggest room for improvement regarding cleanliness and maintenance, the overall impression of the pool remains favorable among visitors.
Yes, Swans Cay Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Swans Cay Hotel.
No, Swans Cay Hotel doesn't allow dogs.
No, parking facilities aren't available at Swans Cay Hotel.