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Summary of reviewsBest Western Hotel Kaiserhof, situated in the central Bad Godesberg neighborhood, boasts an exceptionally convenient location with excellent public transport links, making it an ideal choice for both business and leisure travelers. Guests appreciate the quiet atmosphere despite the hotel's proximity to the train station and the easy access to the town center, shopping streets, restaurants, cafes and the Rhine River. Underground parking is available, adding to the convenience for guests with vehicles.
The hotel's breakfast experience is highly praised with many describing it as delicious, varied and generous. Guests appreciate the range of food options and the friendly, helpful staff. Although the breakfast room is small, leading to occasional waits, the overall quality and appeal of the breakfast make it a standout feature of the hotel.
Rooms at Best Western Hotel Kaiserhof are commended for their cleanliness and comfort, featuring modern amenities such as air conditioning, coffee makers and minibars. Despite some guests noting the compact size of certain rooms, especially single and standard ones, the rooms are generally well-equipped and suitable for short stays. Street-facing rooms can be a bit noisy due to the nearby train station, but the hotel's overall hygiene is highly regarded.
The hotel's staff receive significant praise for their friendliness, helpfulness and professionalism. From the reception team to the breakfast and housekeeping staff, guests consistently highlight the positive interactions and competent service they experience throughout their stay, contributing to a welcoming and pleasant atmosphere.
Free Wi-Fi at the hotel is generally reliable and fast, although some guests experience occasional interruptions and slow connections. The fitness room, featuring modern machines, is small but functional, catering to essential workout needs.
Parking is available but comes with some limitations, such as a daily fee and a somewhat cramped parking garage. Despite these minor inconveniences, the parking options are manageable and well-situated for guests.
The beds receive a mix of reviews with a majority finding them comfortable and good quality, although some guests note issues with mattress softness or firmness and bed size.
Overall, Best Western Hotel Kaiserhof provides a well-rounded and comfortable stay with excellent service, a central location and a highly praised breakfast, making it a solid choice for travelers visiting the region. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as pet-friendly.
Hotel with Parking
This hotel provides parking and is conveniently located, offering easy access to local attractions.
4-Star Hotel
Located near Godesburg. While specific details are limited, its Best Western affiliation suggests reliable quality and service.
Hotel with Gym
Room Types
Standard Double RoomThis double room features a double-bed, a tea/coffee maker and soundproofing.
Standard Single RoomThis single room features a minibar.
Comfort King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe King RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Best Western Hotel Kaiserhof enjoys an exceptionally convenient and central location in Bad Godesberg, a neighborhood with easy access to public transportation. Positioned directly opposite Bad Godesberg train station and near various U-Bahn and S-Bahn lines, the hotel offers excellent connections to Bonn and Cologne, making it an ideal choice for both business and leisure travelers. Many guests appreciated the quiet atmosphere despite the proximity to the busy transport hub.
The hotel's placement allows for easy access to the town center, where you’ll find a variety of shops, restaurants and cafes within walking distance. Guests noted the pedestrian zone and the Rhine River are conveniently close, enhancing the hotel’s appeal for explorers. Additionally, underground parking is available, easing concerns about vehicle accommodations.
The immediate vicinity around the hotel also offers practical amenities, including a shopping street and a well-maintained park, perfect for leisurely strolls. The area remains quiet even with its central, urban setting, ensuring a relaxing stay. Overall, the location of Best Western Hotel Kaiserhof is frequently highlighted for its ease, accessibility and excellent connections, making it a solid base for exploring the region.
Breakfast
The breakfast experience at Best Western Hotel Kaiserhof receives predominantly positive feedback from guests. The terms most frequently used to describe it include delicious, excellent and varied. Many guests appreciate the rich and generous selection available with specific praise for the range of meats, cheeses and fish ideal for making sandwiches. The breakfast buffet is often noted as being well-stocked and replenished as necessary, ensuring that all guests find something they enjoy.
The staff also garner positive remarks for their friendliness and helpfulness in the breakfast area. Despite the smaller size of the breakfast room, which sometimes causes a short wait for coffee or other items, guests generally do not find this to detract significantly from their experience.
Guests often highlight the breakfast as being superior and varied with terms such as 'rich', 'plentiful' and 'abundant' being common in reviews. There are a few mentions of minor downsides like cold scrambled eggs early in the day or occasional lines due to the room size, but these are generally outweighed by the overall quality and appeal of the offerings.
In conclusion, the breakfast at Best Western Hotel Kaiserhof is highly regarded by guests for its delicious and extensive options, friendly service and satisfactory overall experience, making it a notable aspect of their stay.
Rooms
The rooms at Best Western Hotel Kaiserhof receive commendable praise for their cleanliness and comfort, often mentioned as being very clean, well-maintained and cozy. Guests appreciate features like modern facilities, air conditioning, coffee makers, minibars and room service with several noting the pleasantness of the wide and comfortable beds.
Certain rooms come with large balconies and spacious layouts, offering good views and quiet environments despite the hotel's proximity to a train station. Newly renovated rooms are also noted for their modern and attractive furnishing and guests have found the rooms to be well-equipped and adequately functional for overnight stays.
However, there are consistent mentions of small room sizes, particularly in single and standard rooms. While some guests found the compact nature suitable for short stays, others highlighted the cramped bathrooms and poorly designed showers. Noise from the street-facing rooms was a minor issue due to the nearby train station and isolated problems like previous guest remnants and occasional unpleasant odors were reported.
Overall, the rooms at Best Western Hotel Kaiserhof are described as comfortable and modern, ideal for short stays or overnight visits with a good balance of amenities and cleanliness, despite some concerns over size and noise.
Beds
The bed reviews for the Best Western Hotel Kaiserhof convey mixed experiences, though leaning towards the positive. Many guests consistently highlight the comfort of the beds, often describing them as 'super comfortable' and 'good.' A significant number of visitors found the beds to be very comfortable, praising the quality of the bedding. The terms 'comfy' and 'comfortable' frequently appear, suggesting that a good night's sleep is a common experience.
However, a few concerns were noted. Some guests felt that the mattresses were either too soft or too hard, indicating a disparity in personal preferences. There were mentions of small bed sizes, particularly for double use, which some found inadequate for two adults. Additionally, occasional feedback pointed out issues with pillow thickness and mattress wear.
Despite some variability in individual satisfaction, the general consensus is favorable with most guests reporting positive experiences with the comfort and quality of the hotel’s beds.
Cleanliness
The 'Best Western Hotel Kaiserhof' is highly praised for its exceptional cleanliness. Guests consistently highlight the very clean rooms and bathrooms, commending the spotless conditions and well-maintained facilities. The housekeeping services receive applause for their attentiveness and thoroughness, ensuring that rooms are immaculately cleaned and comfortable for guests. Despite an occasional remark about some dust and minor mold issues in specific areas, the overall hygiene of the hotel is regarded as excellent. The recently renovated rooms contribute to a clean and pleasant stay, making the hotel a reliable choice for visitors prioritizing cleanliness. However, some travelers note that rooms facing the street can be noisy due to the hotel’s proximity to the train station. Nonetheless, the positive feedback on cleanliness and the helpful, friendly staff underscore the hotel’s commendable standards in maintaining a hygienic environment for its guests.
Staff
The staff at Best Western Hotel Kaiserhof are consistently praised for their friendliness, helpfulness and professionalism. Guests frequently mention the warm and accommodating reception team, highlighting their ability to ensure a smooth check-in and check-out process. The restaurant and breakfast staff are also noted for their attentiveness and courteous service, making every meal enjoyable. Across various touchpoints, from front desk to housekeeping, the hotel's personnel are recognized for their competence and willingness to assist with any requests. Whether handling general queries or addressing specific needs, the staff's friendly demeanor and solution-oriented approach leave a positive impression on guests. The bilingual capabilities, particularly in English, further enhance the guest experience, ensuring clear communication. In summary, the team at Best Western Hotel Kaiserhof is dedicated to providing exceptional service, contributing significantly to the overall pleasant atmosphere of the hotel.
Wi-Fi
Best Western Hotel Kaiserhof offers free and fast Wi-Fi to guests with many noting that the internet connection is generally excellent and stable. The process to connect is straightforward, ensuring ease of access for users. However, there are occasional interruptions in reception, leading to inconsistent performance at times. Some guests experienced issues with the wifi reception being poor and others found the connection slow. There are also instances where it was not possible to watch Netflix or connect the TV to the internet. Despite these occasional drawbacks, the overall sentiment towards the Wi-Fi is positive, particularly appreciating its fast speeds.
Gym
Best Western Hotel Kaiserhof offers a fitness room featuring new machines, providing a modern exercise experience. While the gym is on the smaller side, it remains efficient and well-maintained, making good use of its compact space. Open early at 6 AM, it provides a convenient option for guests with busy schedules. Although the selection is limited with only a few dumbbells, it covers essential workout needs for its guests.
Parking
'Best Western Hotel Kaiserhof' benefits from a central location, complemented by several parking options. Despite the parking facilities being regarded as excellent, there are a few notable points potential guests should consider. The parking garage, while offering convenience, costs 11 to 12 euros per day, which some guests might find high. The underground garage, though available, is described as narrow, cramped and, to some, even creepy and dark.
For those traveling with a lot of luggage, the location of the parking lot a few meters away might be inconvenient. It appears signage to the parking garage could be clearer, as several have found it difficult to locate. There are also bike parking facilities and street parking options, occasionally free, highlighted by the helpful tips from the reception.
In summary, while parking at 'Best Western Hotel Kaiserhof' is generally manageable and well-situated, it comes with certain limitations regarding cost, space availability and the physical setup of the garage.
4 Star
Best Western Hotel Kaiserhof promises a four-star experience, but guest reviews indicate several areas needing improvement. The breakfast room was noted as small and the limited breakfast options didn't quite meet the expectations commonly associated with a four-star establishment. Guests expressed that the preliminary contact felt lacking and the overall communication seemed indicative of efforts to cut costs. Room quality also fell short of what guests anticipated from a four-star hotel with some unable to find the offerings satisfactory. Cleanliness was another point of concern, as reviewers mentioned that the rooms were not cleaned properly. Nevertheless, the reception at the hotel was described as very promising, suggesting potential for a more welcoming atmosphere at the outset of the stay. Despite these issues, there is acknowledgment that with some adjustments, the hotel could better align with the four-star standard it aspires to uphold.
No, Best Western Hotel Kaiserhof doesn't have any pool.
No, a spa isn't available at Best Western Hotel Kaiserhof.
Yes, Best Western Hotel Kaiserhof welcomes dogs.
Yes, parking facilities are available at Best Western Hotel Kaiserhof.