Empress Hotel enjoys a favorable location, nestled within a vibrant neighborhood just a few walkable blocks from the iconic French Quarter. This prime spot allows guests easy access to bustling attractions like Bourbon Street and the French Square while providing a peaceful retreat from the city's lively atmosphere. The central positioning of the hotel offers effortless access to Downtown, the cruise port, and various sightseeing spots, making it a convenient base for tourists. The affordable pricing further enhances the appeal, making it possible for travelers to enjoy their stay without financial strain. Guests have also appreciated the warm and friendly demeanor of the staff, contributing positively to the overall experience.
The staff at Empress Hotel have received commendable praise for their friendly and helpful nature, consistently creating a welcoming atmosphere. Guests have expressed appreciation for their diligence and hospitable service, with special recognition for the exceptional night shift front desk employees. The owners have also contributed positively to guest interactions, although some visitors reported minor negative experiences with management.
However, the hotel faces significant challenges in areas beyond staff and location. Despite a few basic comforts in the rooms, guests have voiced concerns over the accommodations, describing them as extremely small, old, and in need of upgrades. The rooms exhibit signs of wear, with issues like rusty bathrooms, broken walls, and torn mattresses being recurrent themes. Cleanliness has been a significant concern, with reports of cockroaches, unpleasant odors, mold, and general dirtiness significantly impacting guest experiences. Beds have also been criticized for being uncomfortable, with worn and sagging mattresses causing discomfort during rest.
Overall, while the Empress Hotel stands out for its prime location and exceptional staff, substantial improvements are needed in room quality, cleanliness, and bedding to enhance guest satisfaction across the board.
Categories
Golf
Cheap
Dog Friendly
*Additional taxes or fees may apply. Please check the final price before completing your booking.1 hotel in and around Boutte