Holiday Inn London Brentford Lock by IHG

Brentford 51.48260900, -0.31263000 , High Street / Commerce Road (Show on Map)
7.9
Good


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Summary of reviewsThe Holiday Inn London Brentford Lock by IHG, is consistently praised for its excellent location and accessibility. Nestled alongside the serene Grand Union Canal, it provides picturesque views and a tranquil environment while being conveniently close to notable attractions such as Kew Gardens, Syon Park and Twickenham Stadium. Despite its peaceful setting, the hotel is well-connected to public transport, making central London easily accessible within about 45 minutes. The area around the hotel is abundant with shops, restaurants and pubs, offering ample amenities within walking distance.

The hotel's breakfast service receives mixed reviews but leans towards positive feedback. Guests appreciated the wide variety of choices and the quality of the food, often describing it as a delightful start to their day. However, issues such as cold food and under-staffing were noted during busy times. For dinner, the quality of food is generally good, though guests expressed a desire for more menu options and experienced some issues with food temperature and service speed.

Rooms at the hotel are widely commended for their cleanliness, spaciousness and comfort. Many feature views of the canal and lock, enhancing the stay's appeal. The modern amenities, comfortable beds and quiet ambiance contribute to a restful experience. While minor issues like dated decor and room temperature control were mentioned, they did not significantly detract from the overall positive sentiment.

Cleanliness throughout the hotel is a frequent highlight with guests noting the spotless conditions of both the rooms and public areas. Bathrooms are particularly noted for their cleanliness and functional design.

The staff at Holiday Inn London Brentford Lock consistently receive high praise for their friendliness, professionalism and willingness to assist. Guests often describe the team as warm and helpful, contributing to a welcoming and supportive atmosphere. Specific instances of exceptional service further enhance the hotel's reputation.

Despite the overall positive experience, the hotel's WiFi connection is a notable drawback with many guests reporting slow and intermittent connectivity. The gym also receives mixed reviews with several machines often out of order and some accessibility issues.

Parking at the hotel is conveniently available but often described as tight and expensive. While the secure underground parking is appreciated, guests frequently mention the difficulty in finding spaces during busy periods and feel the parking fee should be lower or included in the room rate.

For families, the hotel provides clean, spacious and comfortable accommodations. Child-friendly features, such as complimentary treats for kids, are appreciated. The hotel's tranquil environment and great location make it a convenient choice for family visits. However, noise from adjacent rooms and limited child-centric facilities were minor concerns.

In summary, the Holiday Inn London Brentford Lock offers a blend of comfort, convenience and quality service. Its serene canalside location, combined with modern amenities, friendly staff and accessibility to central London and local attractions, makes it an excellent choice for a variety of travelers.
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Categories
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi, computers, and a workspace. It also provides a fax and photocopying service.

Hotel with Parking
Located by the Grand Union Canal, this 4-star hotel offers convenient underground parking for a fee. Its waterfront setting and proximity to Syon Park and Kew Gardens provide a scenic and accessible base.

Family Friendly Hotel

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types
Standard Double Room with Two Double Beds These air-conditioned rooms feature a 32-inch flat-screen TV, an en suite bathroom and tea/coffee making facilities.

Standard Queen Room These air-conditioned rooms feature a 32-inch flat-screen TV, an en suite bathroom and tea/coffee making facilities.

Premium King Room with Balcony and Canal View With all the features of the standard rooms, the Executive package also features free mineral water, chocolate, deluxe toiletries, bathrobes and slippers. Leather seating and a separate desk space is also included. This room includes a balcony overlooking canal.

Standard Room These air-conditioned rooms feature a 32-inch flat-screen TV, an en suite bathroom and tea/coffee making facilities.

Standard Double Room - Disability Access The double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Standard Queen Room with Sofa Bed - Non-Smoking Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

Guest Reviews
7.9
Good
Location
The Holiday Inn London Brentford Lock by IHG, boasts an enviable location that attracts numerous visitors for various reasons. Nestled alongside the tranquil Grand Union Canal, the hotel offers picturesque views of the canal and Brentford Lock, creating a peaceful and scenic environment. This serene setting, combined with the proximity to notable attractions like Kew Gardens, Syon Park and Twickenham Stadium, makes it ideal for both leisure and event-based stays.

The hotel's accessibility is another major highlight. It is well-connected to public transportation, including buses, trains and easy access to Heathrow Airport, enabling convenient travel to central London and other key areas. Many guests find this accessibility exceptionally beneficial, particularly for trips into the bustling city center, which can be reached in approximately 45 minutes by public transport.

Despite not being located in the heart of London, the area around the hotel is abundant with amenities such as shops, restaurants and pubs, providing everything needed within walking distance. The hotel's strategic position outside the congestion zone further amplifies its appeal, particularly for those seeking to avoid the hustle and bustle of central London while still having easy access to it.

The hotel's modern design, clean and comfortable rooms and friendly staff consistently receive positive remarks. Guests appreciate the ease of finding the hotel and the secure on-site parking, making it a practical choice for both short stays and extended visits.

In summary, the Holiday Inn London Brentford Lock offers a quiet and pleasant retreat with excellent accessibility to central London and surrounding attractions. Its picturesque canalside location, combined with an array of nearby amenities and convenient transport links, provides a delightful stay for various types of travelers.

Breakfast
Guests at Holiday Inn London Brentford Lock generally found the breakfast to be satisfactory with numerous positive comments emphasizing a wide variety of choices and good quality. Many remarked that the breakfast was lovely, delicious and provided a good selection of foods, making it a pleasant start to their day. The buffet style arrangement was particularly highlighted for its abundant offering.

However, some guests experienced issues with cold food, under-staffing during busy periods and inconsistent replenishment of breakfast items. Complaints also arose regarding the quality of specific items, such as sausages and scrambled eggs with some describing them as tasteless or poorly cooked. Others found the breakfast service chaotic at times and felt the coffee quality was lacking.

For those with dietary requirements, while some appreciated the labeling for vegetarian and halal options, there were notable mentions of the absence of gluten-free and vegetarian food. A few reviews also suggested improvements, such as adding fresh fruit salads and ensuring food stays warm longer.

The breakfast experience was enhanced by the helpful and friendly staff, who received praise for their service. While the breakfast was deemed great value for money by many, others felt it was overpriced given the inconsistencies. Despite these mixed reviews, the overall consensus leaned towards a positive dining experience at breakfast.

Dinner
Holiday Inn London Brentford Lock by IHG, offers a mixed dining experience. Many guests praised the quality of the food, noting it to be particularly good both in the restaurant and through room service. The efficient and tasty catering was frequently highlighted with staff eager to accommodate and provide exemplary service.

However, there were comments about the limited menu options and the unchanging nature of the food selections. Some guests found the menu restricted and expressed a desire for more traditional British dishes. Despite a generally good dining experience, there were issues with food arriving cold, poor quality main courses and some dishes being over or undercooked.

Service quality appeared inconsistent, ranging from slow service during busy periods to occasions where orders were incorrect or items unavailable. Practical aspects, such as the patio cleanliness and bar running out of beer, were also mentioned as areas needing improvement.

Nonetheless, for those seeking a pleasant, hassle-free dining experience, the consistent smile of the room service staff and the quality of evening meals can make your stay enjoyable.

Rooms
Holiday Inn London Brentford Lock by IHG, is widely praised for its spacious, clean and comfortable rooms. Guests frequently comment on the immaculate cleanliness and the generous size of the rooms, often outfitted with large, comfortable beds and ample storage space. Some rooms feature nice views overlooking the lock and canal, adding to the hotel’s charm.

The rooms are noted for being modern and well-equipped with essential amenities such as minibars, kettles and complimentary tea and coffee. The layout and facilities in the rooms are designed for comfort, making them ideal for both relaxation and work. Many guests appreciated the quiet ambiance, which was conducive to a restful stay.

Executive and deluxe suites receive special mention for their enhanced comfort and additional space. Balconies in some rooms offer lovely views, although privacy screens between balconies could improve the experience. The bathrooms are spacious and well-lit, equipped with necessary toiletries and some even featuring bathtubs.

Despite some minor drawbacks, such as occasional dated decor or minor maintenance issues, the overall room quality remains high. Some guests did note issues like a lack of basic fridge facilities, room temperature control problems and intermittent Internet connectivity. Additionally, cleanliness concerns surfaced occasionally, but these were not the norm.

Guest services, including room service and daily cleaning, receive high marks for dedication and friendliness. The strategic location of the hotel near public transportation is highly convenient, adding to the overall satisfaction of the stay.

In summary, Holiday Inn London Brentford Lock offers a blend of comfort, convenience and quality service, making it a commendable choice for travelers seeking a pleasant stay in London.

Beds
The beds at Holiday Inn London Brentford Lock by IHG, consistently receive high praise for their comfort and quality. Many guests highlight the large, spacious beds as a notable feature with options for hard or soft pillows enhancing the sleep experience. Cleanliness also stands out with crisp, clean sheets contributing to the overall comfort. Despite a few mentions of firm mattresses and occasional size issues, the general consensus is that the beds are conducive to a good night's sleep. Rooms often feature two double beds, providing extra comfort, especially for families. Overall, guests frequently describe the beds as very comfortable, contributing positively to their stay.

Cleanliness
Holiday Inn London Brentford Lock by IHG, showcases a high standard of cleanliness and functionality, resonating positively with guests. Reviewers frequently highlight the clean and modern nature of the rooms, describing them as spotless, tidy and comfortable. The hotel’s public areas, including the reception, bar and restaurant, also maintain clean lines and a welcoming atmosphere.

The bathrooms are noted as particularly clean with some pointing out their functionality and the thorough cleaning practices in place. Guests appreciate the clean and spacious accommodations, which contribute to a comfortable stay and the well-kept facilities provide an overall neat and tidy environment.

Staff receive commendations for their friendliness and hospitality, creating a welcoming ambiance to complement the clean surroundings. However, a few negative comments indicate that while general cleanliness meets high standards, some specific areas like carpets and certain rooms occasionally didn't live up to expectations, needing updates or better attention.

Despite minor setbacks, the general consensus is that Holiday Inn London Brentford Lock maintains excellent cleanliness, making it a dependable choice for travelers seeking a tidy and comfortable stay.

Staff
Holiday Inn London Brentford Lock by IHG, has earned a sterling reputation for its exceptional staff. The reviews consistently highlight the warmth and helpfulness of the team. Guests noted that the wait staff in both the restaurant and bar are friendly and the reception staff were particularly welcoming and attentive. Professionalism is a recurring theme with guests praising staff for being polite, understanding and flexible. There's a marked emphasis on the staff's readiness to assist, providing excellent customer service and going the extra mile to ensure a pleasant stay.

Guests appreciated the staff's kindness and empathy, especially during challenging times. For instance, when a guest's daughter fell ill, they received prompt and considerate help. The housekeeping staff also garnered accolades for their lovely service and maintaining cleanliness. Specific mentions of individual staff members, who were remembered for their exceptional service, indicate a highly personalized guest experience.

Overall, the staff at Holiday Inn London Brentford Lock are described as great, fantastic and superb. Their friendly demeanor and professional attitude make a significant positive impact on guests, contributing to a welcoming and supportive atmosphere throughout the hotel.

Wi-Fi
The Holiday Inn London Brentford Lock by IHG, often receives positive remarks about its services, however, the WiFi connection stands out as a significant issue for many guests. Numerous reviewers have reported inconsistencies with the WiFi, describing it as slow, intermittent and at times nonexistent. Some mentioned having to resort to using their phones outside the entrance for better connectivity. Despite attempts by the staff to resolve these issues, guests frequently encountered poor connection quality.

For those needing reliable internet for business or personal use, the difficulties with the WiFi make it less ideal. However, the hotel does offer ease of connection through QR codes for mobile and laptop use, which can be beneficial when the connection is stable. To mitigate some connectivity problems, the staff occasionally provided a hard line.

Overall, while the staff’s efforts in fixing WiFi issues are noted, the general feedback highlights that the hotel's internet service requires significant improvement to meet guests' expectations fully.

Gym
The gym at the Holiday Inn London Brentford Lock has received mixed reviews from guests. While some noted that the gym is small, they acknowledged that the equipment available is decent and in good condition. However, there were several concerns regarding the gym's functionality. Guests frequently reported that multiple machines were out of order, which significantly limited the available workout options. Additionally, the gym's accessibility posed challenges with some having difficulty finding the entrance.

An aspect that stood out negatively was the gym being closed altogether during certain events, like weddings, leaving guests disappointed. There were also mentions of the lack of towels and some health and safety issues in the gym area. Overall, while the gym is described by some as decent and functional, it generally falls short of expectations due to maintenance and accessibility issues.

Parking
Parking at Holiday Inn London Brentford Lock by IHG, evokes mixed feelings among guests. Many appreciate the convenience and availability of on-site parking, highlighting that there is plenty of parking space and it's quite beneficial to have parking under the hotel. The underground parking is secure, which adds an extra layer of comfort for those traveling by car.

However, the parking spaces are often described as tight and somewhat difficult to navigate, especially during busy periods when events or weddings are taking place. It's a recurring point that the parking area isn't always big enough to accommodate all guests, which can cause stress and inconvenience, as some guests found themselves unable to find a slot despite having paid for parking.

Another significant point of contention is the cost of parking. At £14 per night, many felt the parking fees were steep and should ideally be included in the room rates or offered at a discounted rate for hotel guests. Some reviews also mentioned the lack of assistance in finding alternative parking options when the hotel car park is full.

Despite these drawbacks, the fact that there is parking available on-site, which is often described as easy to use and very convenient, remains a positive aspect for many. However, prospective guests should be prepared for the additional daily charge and the possibility of tight parking conditions.

Family
The Holiday Inn London Brentford Lock offers a commendable stay for families. The rooms dedicated to families are described as clean, spacious, comfortable and well-equipped, ensuring a satisfactory accommodation experience. Many families appreciated the complimentary treats provided for kids, highlighting the hotel's child-friendly nature. The hotel is situated in a great location for those visiting nearby family or exploring London, adding another layer of convenience for guests. Additionally, the friendly and polite staff are noted for their welcoming demeanor, especially towards family groups.

While there were a few concerns about noise from nearby rooms and limited child-friendly facilities, the overall sentiment emphasizes positivity. The hotel's picturesque views over the lock and tranquil environment further contribute to its appeal for family stays. Parking facilities and good connectivity via nearby public transport also enhance the guest experience. Visitors can expect a pleasant stay, particularly those traveling with children, making it an ideal choice for family vacations.

4 Star
The Holiday Inn London Brentford Lock by IHG, presents itself as a standard four-star non-central hotel, consistent with the brand's four-star offerings in terms of service and amenities. Guests generally find their experience to be positive, appreciating the beautiful setting and lovely ambiance the hotel provides.

Despite some guests feeling the hotel is overpriced compared to others of the same caliber, many believe it offers great value for the duration of their stay, describing everything as going well. However, there are criticisms regarding specific aspects such as the lack of still water, which one would expect in a four-star hotel and breakfast options that some felt did not match the four-star rating. Wi-Fi issues were noted, causing some minor inconvenience.

Overall, while the hotel meets the expected four-star standards in many ways, there are areas for improvement to fully align with its price point and classification.

Business
The Holiday Inn London Brentford Lock by IHG, offers several facilities and services aimed at business travelers. Guests have praised the hotel for its good location, making it easy to find and ensuring great mobility, which is crucial for business trips. The proximity to main business locations significantly enhances its appeal. The hotel features conference meeting rooms and an open lounge, both beneficial for business meetings and networking.

A nice buffet breakfast and good value for the stay add to the overall positive experience. Some guests found the working environment within the rooms to be convenient with desks perfect for work. For those conducting business operations within the hotel, the experience has been largely positive.

However, there are aspects that may not fully accommodate business travelers. Some reviews mentioned that the rooms are on the smaller side and lack certain features advantageous for business use. There have been issues with breakfast and Wi-Fi and some guests found communication with the staff lacking. Additionally, there is a daily charge for parking and rooms could provide more to cater to business needs.

Despite these points, the hotel offers a quiet environment suitable for work and has been described as business-friendly, especially with services like buffer lunch for training sessions. While not entirely ideal for business stays or meetings, the hotel maintains a good balance for executive travelers needing proximity and convenience for their business activities.

Accessible
Holiday Inn London Brentford Lock, an IHG Hotel, offers easy access and is well-connected to public transport, making it convenient for guests traveling to West and central London. The hotel boasts accessible services, including a fitness and gym area. Guests appreciated the walking distance to the community stadium and the rooms on the first floor, some even featuring balconies. However, the availability of parking for blue badge holders was a notable issue with designated disabled bays often occupied by cars without permits, leading to stress and difficulty in finding suitable parking. The hotel could benefit from making reasonable adjustments to better accommodate blue badge holders.


No, Holiday Inn London Brentford Lock by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn London Brentford Lock by IHG.

No, Holiday Inn London Brentford Lock by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn London Brentford Lock by IHG.

Yes, Holiday Inn London Brentford Lock by IHG has a gym.

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