Novotel London Brentford
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Summary of reviewsNovotel London Brentford emerges as a strong choice for visitors seeking comfort, convenience and good value, particularly those arriving via Heathrow Airport or attending events at local attractions like Kew Gardens, Richmond and Twickenham Stadium. The hotel enjoys excellent connectivity with close proximity to bus stops, South Ealing tube station and easy access via the M4, making travel to central London straightforward, if a bit lengthy.
Rooms at the hotel are frequently praised for their modern and spacious design, cleanliness and soundproofing, which ensure a restful stay despite the busy surrounding roads. Well-equipped with facilities such as smart TVs, mini-fridges and ample space, the rooms cater well to both families and business travelers. Feedback on pillows and mattresses is mixed, showing a variance in personal preference, but the overall room experience is positively rated.
Breakfast offers a variety and quality generally well-received by guests with fresh and tasty dishes that cater to different dietary requirements. Although some guests found the breakfast expensive, the extensive buffet and courteous service enhance the morning dining experience. Dinner at the hotel’s restaurant garners mixed feedback, but is appreciated for its quality menu, ambiance and friendly service. The dining experience is described as relaxing and enjoyable, even though there are occasional criticisms about menu limitations and pricing.
The hotel's cleanliness standards are consistently commended with rooms and shared spaces like the pool and breakfast area highlighted for their tidiness. This focus on cleanliness contributes to a welcoming and comfortable environment. The staff at Novotel London Brentford receive high marks for their friendliness and professionalism, creating a positive atmosphere for guests, although there are occasional mentions of less favorable interactions.
The hotel's free wifi is generally praised for its strong and reliable connection, suitable for both work and leisure activities. While some guests experience connectivity issues, the overall service remains robust. The gym, pool and sauna facilities receive positive feedback for their maintenance and accessibility, although the pool can sometimes be crowded and the fitness areas occasionally busy.
Parking at the hotel is convenient but comes with mixed reviews due to the additional charges and limited space availability. Clearer communication regarding parking fees could enhance the experience further for guests.
For families, the hotel stands out with its friendly staff, accommodating facilities and highlights such as the pool, which is a hit among children. Rooms are comfortable even with the addition of extra beds for family members, making Novotel London Brentford a viable and enjoyable choice for travelers seeking a balance of comfort, convenience and value.
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Rooms at the hotel are frequently praised for their modern and spacious design, cleanliness and soundproofing, which ensure a restful stay despite the busy surrounding roads. Well-equipped with facilities such as smart TVs, mini-fridges and ample space, the rooms cater well to both families and business travelers. Feedback on pillows and mattresses is mixed, showing a variance in personal preference, but the overall room experience is positively rated.
Breakfast offers a variety and quality generally well-received by guests with fresh and tasty dishes that cater to different dietary requirements. Although some guests found the breakfast expensive, the extensive buffet and courteous service enhance the morning dining experience. Dinner at the hotel’s restaurant garners mixed feedback, but is appreciated for its quality menu, ambiance and friendly service. The dining experience is described as relaxing and enjoyable, even though there are occasional criticisms about menu limitations and pricing.
The hotel's cleanliness standards are consistently commended with rooms and shared spaces like the pool and breakfast area highlighted for their tidiness. This focus on cleanliness contributes to a welcoming and comfortable environment. The staff at Novotel London Brentford receive high marks for their friendliness and professionalism, creating a positive atmosphere for guests, although there are occasional mentions of less favorable interactions.
The hotel's free wifi is generally praised for its strong and reliable connection, suitable for both work and leisure activities. While some guests experience connectivity issues, the overall service remains robust. The gym, pool and sauna facilities receive positive feedback for their maintenance and accessibility, although the pool can sometimes be crowded and the fitness areas occasionally busy.
Parking at the hotel is convenient but comes with mixed reviews due to the additional charges and limited space availability. Clearer communication regarding parking fees could enhance the experience further for guests.
For families, the hotel stands out with its friendly staff, accommodating facilities and highlights such as the pool, which is a hit among children. Rooms are comfortable even with the addition of extra beds for family members, making Novotel London Brentford a viable and enjoyable choice for travelers seeking a balance of comfort, convenience and value.
Hotel with Parking
This hotel provides parking facilities for guests, ensuring convenient access and peace of mind. It is a good option for those traveling with vehicles and seeking a comfortable stay.
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Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
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Family Friendly Hotel
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Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
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4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled conveniently in Brentford, Novotel London Brentford offers an accessible base for travelers, especially those arriving via Heathrow Airport. The hotel is strategically positioned for ease of travel into central London, accessible by a straightforward bus or metro ride, though it requires a bit more effort than some might prefer, being around 45 minutes to an hour away from the city center. It's a particularly advantageous spot for those planning visits to local attractions like Kew Gardens, Richmond and Twickenham Stadium—all within close proximity.
Public transportation is well catered for with a bus stop just a stone's throw away and the South Ealing tube station about a 20-minute walk. Moreover, convenient road access is assured via the M4, although the hotel's immediate surroundings lean more towards practical rather than picturesque with busy roads and junctions nearby. However, what the location lacks in scenic beauty, it makes up for in connectivity and convenience.
For those visiting for events, the hotel's location proves beneficial, especially for gigs at Kew Gardens, sporting events at Brentford Community Stadium and festivals at Gunnersbury Park. And though the surrounding area might not overflow with sightseeing opportunities or eateries, the presence of nearby supermarkets and a peaceful, safe environment makes it a comfortable choice for families and short-stay visitors.
Rooms are generally clean, modern and soundproofed, ensuring a restful stay despite the proximity to the motorway. Additionally, the hotel staff receives plenty of praise for their friendly service, enhancing the overall positive experience at the Novotel London Brentford. Ultimately, this hotel offers a compelling mix of convenience, comfort and good value, particularly for those with specific destinations or events in mind.
Breakfast at Novotel London Brentford garners varied reviews with many guests expressing satisfaction with the variety and quality of the offerings. Descriptions such as good, very good and great are frequently seen, indicating a generally positive reception. Guests appreciate the selection, which includes both continental and full English options and commend the fresh and tasty dishes, particularly noting the hash browns and homemade vegetable sausage.
The value of the breakfast is another highlighted aspect with some guests deeming it great value for the price, although there are mentions of it being expensive or overpriced. Several reviews speak highly of the well-arranged and extensive buffet, which caters to dietary requirements and offers a surprising variety.
Despite the overall positive feedback, some guests have noted issues such as breakfast being lukewarm, not diverse enough or below the standard expected. The breakfast area can be busy and there are occasional long queues. A few reviewers found the food underwhelming or cold and there are isolated complaints about specific items like bacon or sausages.
Service during breakfast is often praised for being polite and efficient, although there are mentions of slow replenishment during busy times. Cleanliness and organization are generally commended, contributing to a pleasant breakfast experience for most visitors.
Overall, the breakfast at Novotel London Brentford is well-received for its variety and quality with room for improvement in temperature and price consistency.
The dinner experience at Novotel London Brentford's restaurant has received mixed feedback from guests. On the positive side, many guests praised the food quality, describing it as excellent, delicious and very good. The traditional English breakfast and a varied and friendly menu were highlighted, along with a standout fish fingers burger. The atmosphere in the restaurant was relaxing and the service, especially at breakfast, received commendations for being friendly and efficient.
However, some diners found the menu limited and overpriced for the quality provided. Specific dishes such as the Sirloin Steak Sandwich were criticized for being dry, overly salty and disappointing. Additionally, there were complaints about the food being too spicy and room service being slow. A few guests noted that the dinner could be hit-or-miss with some items well-cooked while others were subpar.
Despite these issues, many appreciated the value for money, good selection of menu items and the convenience of having dinner options on-site. The restaurant’s ambiance and the enjoyable dining experience created by friendly staff were recurrent positive themes. Overall, while there are areas for improvement, many guests found the dining experience at Novotel London Brentford satisfactory and worth considering for both breakfast and dinner.
Rooms at the Novotel London Brentford are frequently praised for their comfort and modern design. Guests often highlight the rooms' spaciousness and cleanliness with many noting the stylish and functional interiors. Rooms are well-maintained with good quality furniture and facilities, including smart TVs, mini-fridges and ample space for families. The bathrooms receive positive feedback for their modernity and size, despite a few comments about the unconventional glass walls.
The hotel offers a variety of room options, from executive suites to family rooms, all described as well-equipped and comfortable. The soundproofing is also appreciated, ensuring a quiet night's rest even in a bustling location. Pillows and mattresses receive mixed reviews with some guests finding them either too soft or too hard, which seems to be a matter of personal preference.
Room cleanliness is a consistent strong point with daily housekeeping maintaining high standards. However, a few reviews mention missed cleanings or minor maintenance issues like non-functional TV remotes and poorly maintained walls in certain rooms. While breakfast and room service are well-received, occasional complaints about heating control and air conditioning suggest room for improvement.
Overall, the rooms at Novotel London Brentford deliver a pleasing balance of modern aesthetics, functionality and comfort, making it a solid choice for both business travelers and families. The friendly staff and well-kept facilities further enhance the stay experience.
The beds at Novotel London Brentford have received mixed reviews from guests. Many visitors praised the beds, describing them as comfortable, clean and well-maintained. Phrases like "comfortable bed," "soft comforters," and "nice looking" frequently appeared in positive feedback. Guests often highlighted the "superb beds" and the "big and comfortable" mattress, adding that the beds were cozy and well-designed.
However, several reviews noted inconsistencies in bed comfort. Some guests found the beds too soft or too firm with mentions of "uncomfortable bed" and "mattress not comfortable at all." There were also comments about the quality of pillows, which some found too hard or oddly shaped. A few reviews mentioned issues like sagging beds or beds that were too small for their needs.
Despite these drawbacks, many visitors found their bed experience enjoyable, emphasizing the "very comfortable" and "comfy" beds. Overall, while the majority of guests were satisfied with the bed quality, potential visitors should be aware that individual comfort preferences may vary.
The reviews for Novotel London Brentford highlight the hotel's notable dedication to cleanliness. Guests frequently mention the property being "exceptionally clean," with many appreciating the modern décor that complements the immaculate conditions. The rooms are described as "spotlessly clean," "tidy," and "beautifully maintained." Consistency in cleanliness is also observed throughout shared spaces like the pool and breakfast area. The housekeeping staff have received commendations for "excellent" and "very good" cleaning service, although there were a few isolated mentions of areas like carpets needing a deep clean and occasional lapses in room readiness upon arrival. Overall, the hotel is praised for being well-kept with a modern touch that enhances the comfort of a clean and welcoming environment.
The staff at Novotel London Brentford generally receive high marks for being friendly, helpful and professional. Many guests appreciate the welcoming atmosphere created by the reception staff, who are often described as polite and efficient. The breakfast and housekeeping teams are also commended for their attentiveness and eagerness to assist. However, there are occasional mentions of certain staff members lacking customer service skills with some reviews noting instances of rudeness and unprofessional behavior. Despite this, the majority of guests find the overall service to be accommodating and pleasant, highlighting positive interactions with a relatively small number of negative experiences.
Novotel London Brentford generally receives positive remarks regarding its wifi services. Many guests praise the free wifi provided in rooms, highlighting its good quality and reliable connection throughout their stay. The wifi is noted for being consistently strong with excellent speed, particularly in the guestrooms. Some guests found the signal strong and the coverage excellent across the entire hotel, making it convenient for work or leisure activities.
However, a few guests did encounter issues such as difficulty connecting or inconsistent signal strength, particularly when moving between floors. Additionally, some mentioned the wifi service could be better managed by staff, pointing out that responsiveness to connectivity issues was lacking during critical times, especially for business travelers. Overall, Novotel London Brentford offers a robust wifi experience for most guests, albeit with room for improvement in handling occasional disruptions.
The gym at Novotel London Brentford offers a generally positive experience for guests with several commendations for its facilities. Many appreciate the functional and well-maintained gym area, describing it as lovely and nice with some highlighting the 24-hour access as a convenient benefit for both business and leisure travelers. Additionally, the hotel boasts a modern setup that includes a gym, pool and sauna, which collectively are often praised as great facilities.
While the gym is accessible for adults and features decent equipment, some guests noted it can get busy and there were occasions when a family could occupy all the machines. There were also mentions of a small size and some equipment not functioning. Nevertheless, the inclusion of public swimming lessons seems to add value, especially for families, even though this can make pool times busier.
The combination of the gym, pool and sauna offers a good variety of wellness options, making the hotel a suitable choice for those looking to maintain their fitness routine while traveling.
Novotel London Brentford features a pool that has garnered mixed reviews from guests. Positively, many visitors appreciated that the pool is well-maintained, clean and heated, making it an appealing amenity for families, especially children who seem to enjoy it immensely. The pool’s cleanliness and warmth are often highlighted, creating an enjoyable experience for swimmers. The poolside area is equipped with relaxing chairs, adding to the comfort of guests.
The facilities extend beyond the pool, including a well-equipped gym and sauna, which are frequently mentioned alongside the pool as positive features of the hotel. Guests also note that the indoor pool is easily accessible and is generally a pleasant space for relaxation and recreation.
However, there are some downsides. The pool is described by several guests as small and sometimes overcrowded, which detracts from the overall experience. Issues such as a lack of privacy, not having enough towels and occasionally unclear water were noted by some visitors. Additionally, there were instances where the pool was temporarily closed for maintenance, which disappointed guests who specifically booked the hotel for this amenity.
Despite the occasional drawbacks, the pool remains a valued feature for many guests, providing a significant bonus to their stay at Novotel London Brentford.
Parking at Novotel London Brentford appears to be a mixed experience for guests. Positively, the hotel offers convenient underground parking with good access and some commenters found the parking facilities to be very good and the space easy to find. Some guests appreciated the availability of parking spaces close to the hotel and mentioned that parking is available and can be easily accessed. Additionally, a few guests found the parking facilities to be affordable and well-priced.
However, there are several critiques regarding parking at the hotel. Many guests found the parking charges to be expensive with a standard rate of £15 per night. Several reviews mention that the cost of parking was not clearly communicated before arrival and that there was confusion about the parking policies and fees. The small and tight parking spaces in the underground car park were a common issue, making it difficult for larger vehicles to navigate. Limited parking availability and inadequate parking facilities were also frequently mentioned, forcing some guests to park in alternative bays.
Overall, the parking at Novotel London Brentford is functional and convenient for those who can navigate the space, but potential visitors should be prepared for additional charges and limited space availability. Clearer communication from the hotel regarding parking guidelines and fees would enhance the overall guest experience.
Novotel London Brentford proves to be a solid choice for family travel, featuring a range of amenities that cater well to children. The hotel is particularly praised for its family-friendly atmosphere with many guests highlighting the friendly and helpful front-of-house staff. The swimming pool emerges as a recurring favorite among children, consistently described as clean and spacious, adding significant value to the stay.
Rooms are noted to be both clean and comfortable, even with additional beds for children. However, some reviews mention that family rooms can feel a bit small for larger families, though they remain generally well-furnished and smart. The availability of baby cribs and free breakfast for children enhances the convenience for families staying at the hotel.
Despite occasional issues with room availability and some confusion about facilities at check-in, the overall experience remains positive. The hotel's location is deemed suitable for activities with kids and specific features like free breakfast for children and the availability of a family superior room add to its appeal. While there are occasional mentions of areas for improvement, like service speed and facility explanations, the hotel still garners a strong reputation as being great for kids and enjoyable for the whole family.
Novotel London Brentford is recognized as a four-star hotel with a reputation for delivering quality service and facilities. Guests frequently note the magnificent design of the rooms and the high standard of cleaning, aligning with the expectations of a four-star establishment. The hotel is described as very modern and new, providing good value for money. Its location in a quiet area is appreciated, making it a desirable choice for both relaxation and business stays.
However, some reviews indicate that while the hotel generally meets the expectations of a four-star rating, there are occasional mentions of limited choices and areas where improvements could be made to fully match the Novotel brand's typical standards. Overall, the hotel offers a great experience with many guests highlighting it as worthy of its four-star rating and better than some other similar hotels. It is considered a good option for its quality service and excellent facilities at a reasonable price.
Novotel London Brentford is highly regarded by business travelers for its exceptional facilities and services. The hotel is noted for being exceptionally clean and well-decorated with a reliable and strong WiFi connection consistently highlighted as a positive aspect, making it easy for guests to stay connected throughout their stay. The meeting rooms and spaces available are reported to be both functional and aesthetically pleasing, catering well to the needs of business travelers.
Sufficiently spacious work areas and adequate business amenities further enhance the convenience of conducting business activities within the hotel. Many guests find the location ideal for meeting business needs in this part of London, adding to its appeal as a business trip destination.
The good reception and hassle-free accommodation contribute to a seamless experience with the hotel being praised for providing value for money. It is depicted as perfect for business meetings, making it a great place for business overall.
Although there are minor issues, such as short breakfast timings for business travelers and a mix-up with the toilets, these are overshadowed by the positive aspects, making Novotel London Brentford a suitable choice for business purposes.
Novotel London Brentford largely receives positive remarks for its accessibility features, making it a suitable choice for travelers with disabilities. Guests have noted that rooms are designed with easy access in mind and the hotel overall is recognized as accessible. Facilities such as the gym, including its changing rooms, are specifically mentioned for their suitability for guests with disabilities. Additionally, the hotel's location is well connected by public transport and accessible by car, offering convenience for those traveling by various means.
However, there are areas that could use improvement. Some guests reported not being allocated an accessible room despite booking one and there were issues with handicap changing rooms being unavailable on certain days. Additionally, the signage for wheelchair spaces was not always clear and there was no large parking space dedicated to wheelchairs or accessibility.
The interior is comfortable and the check-in process generally received positive feedback for its ease and efficiency. While the hotel offers good value for families and features free parking, some guests felt the lack of a cafe for coffee was a drawback.
In summary, Novotel London Brentford demonstrates a commendable level of accessibility with some minor areas that could benefit from enhancements.
The heated pool at Novotel London Brentford stands out as a popular amenity among guests. Families particularly appreciate the warm temperature, making it a favored spot for both kids and adults. Guests frequently mention that the pool is small but well-maintained and clean, providing a pleasant environment for a relaxing swim after a day of exploring the city. The indoor heated pool offers consistent warmth, enhancing the overall experience for those looking to unwind. This feature is often highlighted as a favorite aspect of their stay, indicating its appeal and positive impact on their visit.
The Novotel London Brentford boasts an indoor pool that has garnered much praise from guests. The pool is frequently described as heated, clean and modern, making it a welcoming facility for both relaxation and exercise. The nice and warm water temperatures contribute to a great pool experience with many guests specifically highlighting how much their kids enjoyed it.
Visitors appreciated the convenience of an easily accessible indoor swimming pool and the lovely fitness room adds to the overall well-being experience. Descriptions like lovely, amazing and fantastic are commonly used, emphasizing how the pool left a positive impression on guests. It’s noted as a small but lovely pool that still manages to offer a perfect swimming experience.
Guests also mentioned that making a reservation for the pool was necessary, ensuring it was not overcrowded and allowing for a peaceful swim. Although there was some waiting around at reception, the enjoyable indoor pool was seen as a good bonus for a pleasant stay at the hotel. Overall, the indoor pool at Novotel London Brentford offers a delightful and modern amenity that enhances the comfort and leisure of its guests.
Location Show Map
Location
Public transportation is well catered for with a bus stop just a stone's throw away and the South Ealing tube station about a 20-minute walk. Moreover, convenient road access is assured via the M4, although the hotel's immediate surroundings lean more towards practical rather than picturesque with busy roads and junctions nearby. However, what the location lacks in scenic beauty, it makes up for in connectivity and convenience.
For those visiting for events, the hotel's location proves beneficial, especially for gigs at Kew Gardens, sporting events at Brentford Community Stadium and festivals at Gunnersbury Park. And though the surrounding area might not overflow with sightseeing opportunities or eateries, the presence of nearby supermarkets and a peaceful, safe environment makes it a comfortable choice for families and short-stay visitors.
Rooms are generally clean, modern and soundproofed, ensuring a restful stay despite the proximity to the motorway. Additionally, the hotel staff receives plenty of praise for their friendly service, enhancing the overall positive experience at the Novotel London Brentford. Ultimately, this hotel offers a compelling mix of convenience, comfort and good value, particularly for those with specific destinations or events in mind.
Breakfast
The value of the breakfast is another highlighted aspect with some guests deeming it great value for the price, although there are mentions of it being expensive or overpriced. Several reviews speak highly of the well-arranged and extensive buffet, which caters to dietary requirements and offers a surprising variety.
Despite the overall positive feedback, some guests have noted issues such as breakfast being lukewarm, not diverse enough or below the standard expected. The breakfast area can be busy and there are occasional long queues. A few reviewers found the food underwhelming or cold and there are isolated complaints about specific items like bacon or sausages.
Service during breakfast is often praised for being polite and efficient, although there are mentions of slow replenishment during busy times. Cleanliness and organization are generally commended, contributing to a pleasant breakfast experience for most visitors.
Overall, the breakfast at Novotel London Brentford is well-received for its variety and quality with room for improvement in temperature and price consistency.
Dinner
However, some diners found the menu limited and overpriced for the quality provided. Specific dishes such as the Sirloin Steak Sandwich were criticized for being dry, overly salty and disappointing. Additionally, there were complaints about the food being too spicy and room service being slow. A few guests noted that the dinner could be hit-or-miss with some items well-cooked while others were subpar.
Despite these issues, many appreciated the value for money, good selection of menu items and the convenience of having dinner options on-site. The restaurant’s ambiance and the enjoyable dining experience created by friendly staff were recurrent positive themes. Overall, while there are areas for improvement, many guests found the dining experience at Novotel London Brentford satisfactory and worth considering for both breakfast and dinner.
Rooms
The hotel offers a variety of room options, from executive suites to family rooms, all described as well-equipped and comfortable. The soundproofing is also appreciated, ensuring a quiet night's rest even in a bustling location. Pillows and mattresses receive mixed reviews with some guests finding them either too soft or too hard, which seems to be a matter of personal preference.
Room cleanliness is a consistent strong point with daily housekeeping maintaining high standards. However, a few reviews mention missed cleanings or minor maintenance issues like non-functional TV remotes and poorly maintained walls in certain rooms. While breakfast and room service are well-received, occasional complaints about heating control and air conditioning suggest room for improvement.
Overall, the rooms at Novotel London Brentford deliver a pleasing balance of modern aesthetics, functionality and comfort, making it a solid choice for both business travelers and families. The friendly staff and well-kept facilities further enhance the stay experience.
Beds
However, several reviews noted inconsistencies in bed comfort. Some guests found the beds too soft or too firm with mentions of "uncomfortable bed" and "mattress not comfortable at all." There were also comments about the quality of pillows, which some found too hard or oddly shaped. A few reviews mentioned issues like sagging beds or beds that were too small for their needs.
Despite these drawbacks, many visitors found their bed experience enjoyable, emphasizing the "very comfortable" and "comfy" beds. Overall, while the majority of guests were satisfied with the bed quality, potential visitors should be aware that individual comfort preferences may vary.
Cleanliness
Staff
Wi-Fi
However, a few guests did encounter issues such as difficulty connecting or inconsistent signal strength, particularly when moving between floors. Additionally, some mentioned the wifi service could be better managed by staff, pointing out that responsiveness to connectivity issues was lacking during critical times, especially for business travelers. Overall, Novotel London Brentford offers a robust wifi experience for most guests, albeit with room for improvement in handling occasional disruptions.
Gym
While the gym is accessible for adults and features decent equipment, some guests noted it can get busy and there were occasions when a family could occupy all the machines. There were also mentions of a small size and some equipment not functioning. Nevertheless, the inclusion of public swimming lessons seems to add value, especially for families, even though this can make pool times busier.
The combination of the gym, pool and sauna offers a good variety of wellness options, making the hotel a suitable choice for those looking to maintain their fitness routine while traveling.
Pool
The facilities extend beyond the pool, including a well-equipped gym and sauna, which are frequently mentioned alongside the pool as positive features of the hotel. Guests also note that the indoor pool is easily accessible and is generally a pleasant space for relaxation and recreation.
However, there are some downsides. The pool is described by several guests as small and sometimes overcrowded, which detracts from the overall experience. Issues such as a lack of privacy, not having enough towels and occasionally unclear water were noted by some visitors. Additionally, there were instances where the pool was temporarily closed for maintenance, which disappointed guests who specifically booked the hotel for this amenity.
Despite the occasional drawbacks, the pool remains a valued feature for many guests, providing a significant bonus to their stay at Novotel London Brentford.
Parking
However, there are several critiques regarding parking at the hotel. Many guests found the parking charges to be expensive with a standard rate of £15 per night. Several reviews mention that the cost of parking was not clearly communicated before arrival and that there was confusion about the parking policies and fees. The small and tight parking spaces in the underground car park were a common issue, making it difficult for larger vehicles to navigate. Limited parking availability and inadequate parking facilities were also frequently mentioned, forcing some guests to park in alternative bays.
Overall, the parking at Novotel London Brentford is functional and convenient for those who can navigate the space, but potential visitors should be prepared for additional charges and limited space availability. Clearer communication from the hotel regarding parking guidelines and fees would enhance the overall guest experience.
Family
Rooms are noted to be both clean and comfortable, even with additional beds for children. However, some reviews mention that family rooms can feel a bit small for larger families, though they remain generally well-furnished and smart. The availability of baby cribs and free breakfast for children enhances the convenience for families staying at the hotel.
Despite occasional issues with room availability and some confusion about facilities at check-in, the overall experience remains positive. The hotel's location is deemed suitable for activities with kids and specific features like free breakfast for children and the availability of a family superior room add to its appeal. While there are occasional mentions of areas for improvement, like service speed and facility explanations, the hotel still garners a strong reputation as being great for kids and enjoyable for the whole family.
4 Star
However, some reviews indicate that while the hotel generally meets the expectations of a four-star rating, there are occasional mentions of limited choices and areas where improvements could be made to fully match the Novotel brand's typical standards. Overall, the hotel offers a great experience with many guests highlighting it as worthy of its four-star rating and better than some other similar hotels. It is considered a good option for its quality service and excellent facilities at a reasonable price.
Business
Sufficiently spacious work areas and adequate business amenities further enhance the convenience of conducting business activities within the hotel. Many guests find the location ideal for meeting business needs in this part of London, adding to its appeal as a business trip destination.
The good reception and hassle-free accommodation contribute to a seamless experience with the hotel being praised for providing value for money. It is depicted as perfect for business meetings, making it a great place for business overall.
Although there are minor issues, such as short breakfast timings for business travelers and a mix-up with the toilets, these are overshadowed by the positive aspects, making Novotel London Brentford a suitable choice for business purposes.
Accessible
However, there are areas that could use improvement. Some guests reported not being allocated an accessible room despite booking one and there were issues with handicap changing rooms being unavailable on certain days. Additionally, the signage for wheelchair spaces was not always clear and there was no large parking space dedicated to wheelchairs or accessibility.
The interior is comfortable and the check-in process generally received positive feedback for its ease and efficiency. While the hotel offers good value for families and features free parking, some guests felt the lack of a cafe for coffee was a drawback.
In summary, Novotel London Brentford demonstrates a commendable level of accessibility with some minor areas that could benefit from enhancements.
Heated Pool
Indoor Pool
Visitors appreciated the convenience of an easily accessible indoor swimming pool and the lovely fitness room adds to the overall well-being experience. Descriptions like lovely, amazing and fantastic are commonly used, emphasizing how the pool left a positive impression on guests. It’s noted as a small but lovely pool that still manages to offer a perfect swimming experience.
Guests also mentioned that making a reservation for the pool was necessary, ensuring it was not overcrowded and allowing for a peaceful swim. Although there was some waiting around at reception, the enjoyable indoor pool was seen as a good bonus for a pleasant stay at the hotel. Overall, the indoor pool at Novotel London Brentford offers a delightful and modern amenity that enhances the comfort and leisure of its guests.
Yes, Novotel London Brentford has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Novotel London Brentford.
Yes, Novotel London Brentford welcomes dogs.
Yes, parking facilities are available at Novotel London Brentford.
Yes, Novotel London Brentford has a gym.
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