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Summary of reviewsThe Town Hotel in Bridgwater is prominently praised for its prime location, situated centrally on the bustling High Street. Guests appreciate the easy access to various shops, restaurants, pubs and transport hubs, making it an ideal spot for both daily conveniences and nightlife. Despite being in a lively area, the hotel manages to provide a tranquil atmosphere, which contributes to its appeal.
Breakfast options are notably absent on-site, causing some disappointment among guests. However, a nearby café has garnered positive reviews, compensating for the hotel's lack of dining facilities with its quality breakfast offerings and convenient proximity.
The hotel rooms receive mixed feedback, particularly regarding their size. While many guests commend the cleanliness, modern bathrooms, comfortable beds and well-equipped spaces, a considerable number found the rooms to be too small and in need of maintenance. Issues with noise, dated decor and varied experiences depending on room assignment were also noted, though spacious rooms on higher floors have been positively highlighted.
Cleanliness is generally well-regarded with many guests finding the rooms and bathrooms spotless and well-maintained upon arrival. However, some reviewers reported areas needing attention, including stained carpets, mould and occasional odors, suggesting that while overall cleanliness is satisfactory, there is room for improvement in certain aspects.
The hotel's staff receives high praise for their friendliness, helpfulness and accommodating nature. Positive interactions with the owner and various staff members are frequently mentioned, although there were a few remarks about unhelpful or inexperienced staff and occasional communication issues.
Free WiFi at The Town Hotel is generally considered fast, strong and reliable, meeting most guests' needs for browsing. However, some encountered issues with obtaining the WiFi password or experienced weak connections in certain areas of the hotel.
Opinions on the beds are mixed. Many guests found them comfortable and appreciated the clean bedding, yet numerous reviews cited problems with broken, unstable or squeaky beds, thin pillows and poor mattress quality, indicating variability in the sleep experience.
Overall, The Town Hotel offers a convenient and centrally-located stay with friendly staff and satisfactory WiFi, although improvements in room maintenance, bed quality and on-site dining options could enhance the overall guest experience. Show more
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Categories
Cheap Bed & Breakfast
Situated in Bridgwater, this hotel offers simple accommodation at an affordable price. Its central location makes it convenient for accessing local shops and restaurants.
Accessible Bed & Breakfast
3-Star Bed & Breakfast
Room Types
Deluxe Double Room with ShowerOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This wheelchair accessible double room has a private entrance, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Double or Twin Room with ShowerFeaturing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The twin/double room features a private entrance, soundproof walls, a tea and coffee maker, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.
Guest Reviews
Location
The Town Hotel boasts a truly enviable location, nestled right in the heart of Bridgwater. Guests consistently highlight its central position, noting that it's perfectly placed for those looking to explore the town's vibrant offerings. Positioned on the bustling High Street, the hotel is surrounded by an array of shops, restaurants, pubs and food outlets, making it exceptionally convenient for both day-to-day needs and nights out.
The location is described as excellent and ideal, providing easy access to everything within just a few minutes' walk. Multiple reviews emphasize the hotel's proximity to key venues and transport hubs, which adds to the convenience for travelers. Despite being centrally located, it manages to maintain a level of tranquility that guests appreciate.
The consensus is clear: The Town Hotel's prime location is one of its standout features, making it a top choice for those seeking accessibility and convenience in Bridgwater.
Breakfast
Guests of The Town Hotel frequently note an absence of breakfast options on-site with many expressing disappointment over the unavailability of meals despite some initial expectations. However, there is a common refrain of positivity regarding a nearby cafe that consistently receives praise for its breakfast offerings. Reviewers suggest that while the hotel itself does not facilitate breakfast, the proximity of this neighboring cafe effectively compensates for this shortfall. Many guests highlight the convenience and quality of the cafe's breakfast, which stands out as a silver lining to the hotel's lack of in-house dining options.
Rooms
The Town Hotel's rooms received mixed reviews from guests with a recurring theme of small, cramped spaces that varied significantly in quality and comfort. While many guests appreciated the cleanliness and functionality of the rooms, noting features like modern bathrooms, en-suite facilities, comfortable beds and well-equipped spaces, there were numerous complaints about the size. Many found the rooms too small to move around comfortably with some barely accommodating more than one person.
Despite some rooms being described as nice, clean and offering good value for money, several guests mentioned dated decor and a need for repairs, including issues with broken windows, stained carpets and non-functional amenities like bedside lamps and TVs. Noise was also a concern for some with thin walls and external sounds from nearby bars and clubs affecting the peace and quiet.
There were positive remarks for spacious rooms, particularly those on higher floors and bathrooms that were well-maintained and modern. However, issues like poor insulation, unpleasant odors and insufficient towels and pillows detracted from the overall experience for many visitors.
In summary, The Town Hotel seems to offer clean, adequately equipped rooms, but its inconsistent room sizes and maintenance standards suggest a varied experience depending on the assigned room.
Beds
The guest reviews for The Town Hotel reveal mixed opinions regarding the beds. Many guests found the beds to be comfortable with phrases such as comfortable bed, comfy bed and beds very comfortable appearing frequently. Some appreciated the clean and tidy bedding, which contributed to a comfortable and peaceful night's sleep.
However, there were numerous negative remarks highlighting various issues. Issues like beds being broken, unstable or very squeaky were noted, alongside complaints about boney or sunken mattresses. Reviews also mentioned discomfort due to the quality of the pillows with many stating that the pillows were very thin or almost non-existent.
Additionally, there were mentions of the beds being small or not fitting the bed frame properly. Other guests commented on the tired or old condition of the mattresses, which sometimes appeared stained or dirty, suggesting a need for mattress protectors.
Overall, while some visitors enjoyed a comfortable sleep, others experienced significant issues with the bed quality and maintenance, indicating inconsistency in the sleeping experience at The Town Hotel.
Cleanliness
The Town Hotel has received varied feedback regarding its cleanliness with the majority emphasizing positive aspects. Guests frequently highlighted that rooms and bathrooms were very clean, tidy and comfortable, often finding them spotless on arrival. The hotel also provided clean towels, fresh linen, well-stocked tea and coffee trays and basic facilities for a good night's sleep, garnering praise for maintaining clean and tidy shared spaces.
However, several reviewers noted areas for improvement. Issues were reported with stained and filthy carpets, mould in bathroom areas, dusty conditions and occasional odors of smoke or damp. Some specific maintenance concerns included paint peeling, broken fixtures and clogged shower traps. Despite these points, many guests felt the hotel was overall clean and comfortable, crediting the housekeeping staff for their efforts.
The general consensus suggests that while The Town Hotel manages to maintain a satisfactory level of cleanliness in many areas, there is room for improvement, particularly regarding carpet cleanliness and routine maintenance.
Staff
The staff at The Town Hotel are frequently described as friendly, helpful and accommodating. Positive interactions with the owner and various staff members highlight their kindness and welcoming nature. Guests often note the polite and courteous behavior displayed by the team with many appreciating their efforts to assist and provide efficient service. The owner in particular is consistently mentioned as friendly and willing to go the extra mile to help guests, including accommodating special requests such as securing bicycles and assisting those with mobility challenges.
However, there are occasional remarks about unhelpful or inexperienced staff and instances where communication was a challenge due to language barriers. Despite these few negative comments, the overwhelming sentiment favors the staff's dedication and friendliness, making interactions generally enjoyable and pleasant for guests.
Wi-Fi
The Town Hotel offers free WiFi that is generally described as fast, strong and reliable by many guests. Most found the internet connection good and efficient for their needs. Positive comments highlight that the WiFi worked well throughout their stay, providing a satisfactory browsing experience.
However, a few guests noted issues such as a lack of provided WiFi information or difficulty obtaining the WiFi password. Some also mentioned experiencing weak or non-existent WiFi in certain areas of the hotel. Despite these occasional inconveniences, the WiFi service at The Town Hotel generally meets the basic needs of its patrons, especially in common and reception areas.
Guests should be aware that while the hotel is centrally located, which offers convenience, it can be noisy at night.
No, The Town Hotel doesn't have any pool.
No, a spa isn't available at The Town Hotel.
No, The Town Hotel doesn't allow dogs.
No, parking facilities aren't available at The Town Hotel.