DoubleTree by Hilton Bristol City Centre

Bristol 51.44881400, -2.58730200 , Redcliffe Way (Show on Map)
7.7
Good


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1 room2 guests 1 room, 2 guests
Info Designer hotel which has been renovated in 2013, ideal place for Modern travelers. All 141 rooms feature stylish decor and contemporary design. Indoor heated swimming pool, meeting facilities, free parking and free WiFi are available.
Summary of reviewsDoubleTree by Hilton Bristol City Centre is acclaimed for its superb location in the heart of Bristol, ideal for exploring the city. Its proximity to Temple Meads railway station and major attractions such as the harbourside, St Mary Redcliffe Church and Cabot Circus make it a convenient choice for tourists. Despite its central location, guests appreciate the quiet surroundings allowing for restful stays. The ease of access to the city centre and the airport via a nearby bus stop further enhances its appeal. Welcoming staff and thoughtful touches like complimentary cookies on arrival add to the favorable impressions of the hotel's hospitality.

The breakfast experience is largely positive, celebrated for its wide variety of delicious and well-presented options served in the uniquely ambient Kiln Room. While occasional complaints about food temperature and dietary options arise, the friendly and attentive staff contribute to a pleasant start to the day. Dinner offerings receive mixed reviews with praise for the quality of food and the ambiance of the Kiln restaurant, yet some guests note the restaurant’s unavailability during private functions and limited late-night menu options as drawbacks.

Rooms are generally praised for their cleanliness, comfort and modern design with comfortable beds and excellent showers. However, issues like small room sizes, noise and occasional maintenance problems are noted. The overall cleanliness of the hotel is recognized positively, although some lapses in housekeeping and maintenance detract from the experience for certain guests.

The staff at DoubleTree by Hilton Bristol City Centre are frequently commended for their friendliness and helpfulness, enhancing the overall guest experience. Although there are occasional reports of inconsistency in service quality, the majority of guests highlight smooth check-in/check-out processes and polite, professional interactions.

WiFi at the hotel receives mixed feedback with many guests finding it sufficient for basic use, while others experience connectivity issues. The gym facilities are well-regarded with guests appreciating the spaciousness and the variety of equipment available, despite some reports of outdated equipment.

Parking is convenient and secure but considered expensive by some guests, suggesting it could be better integrated into the overall room cost. The hotel’s family-friendliness is noted with clean, comfortable rooms and a welcoming staff, though it lacks specifically designed family-oriented activities or rooms.

The location is ideal for experiencing Bristol's vibrant nightlife with numerous bars, restaurants and clubs within walking distance. Overall, DoubleTree by Hilton Bristol City Centre provides a comfortable and convenient base for exploring the city with standout aspects being its location, friendly staff and satisfying breakfast experience.
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Hotel Taking Steps Towards Sustainability
The hotel holds third-party sustainability certifications and is working towards net-zero alignment within ten years. It has implemented energy-efficient lighting, water-saving fixtures, and encourages guests to reuse towels and linens. The hotel utilizes software to analyze sustainability performance and has invested in upgrades like heat pumps and solar panel installation.

Hotel near Nightlife Spots
Situated on Redcliffe Way, it's close to the city centre, providing convenient access to nightlife and attractions.

Business Hotel
This hotel is listed as a conference hotel option in Bristol. It is equipped with standard business amenities and services.

Hotel with Parking
This hotel provides on-site parking. Its central location makes it easy to reach Bristol's main attractions.

EV charging stations  


Hotel with Gym
Provides gym and fitness center.

Hotel with EV Charging Stations
DoubleTree by Hilton Bristol City Centre is listed among Hilton hotels with EV charging in Bristol.

4-Star Hotel
This hotel features comfortable accommodations and is centrally located. It is a popular choice for travelers seeking convenience and quality.

Historic Hotel

Family Friendly Hotel

Romantic Hotel

Accessible Hotel

Room Types
Queen Room Each room comes with a 42-inch flat-screen Freeview TV and free Wi-Fi. In addition to the en suite bathroom with rainfall shower, each room benefits from a hairdryer, ironing facilities and complimentary tea and coffee-making facilities.

Twin Room Each room comes with a 42-inch flat-screen Freeview TV and free Wi-Fi. In addition to the en suite bathroom with rainfall shower, each room benefits from a hairdryer, ironing facilities and complimentary tea and coffee-making facilities.

King Guest Room This modern spacious room features a King bed, Nespresso machine, bottled water, a 42-inch flat-screen Freeview TV, an en-suite bathroom with rainfall shower and free WiFi.

Deluxe King Room These large rooms feature a King bed and a sitting area with sofa, 42-inch flat-screen TV with Freeview, air conditioning, bathroom with a separate bathtub and rainfall shower, complimentary car park and a safe. Nespresso machine, bottled water, bathrobes and slippers are also included.

Queen Room - Mobility Access This room has an emergency cord, low level peep hole and light switches. The bathroom has a low level sink, hand bars and roll-in shower. Each room comes with a 42-inch flat-screen Freeview TV and high speed internet access. Each room benefits from a hairdryer, ironing facilities, and complimentary tea and coffee-making facilities.

Superior King Room with View The air-conditioned double room features a flat-screen TV, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

Superior Queen Guest Room with Church View The double room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV. The unit offers 1 bed.

Guest Reviews
7.7
Good
Location
Located in the heart of Bristol, DoubleTree by Hilton Bristol City Centre boasts a superb location, making it an ideal base for exploring the city. The hotel is praised for its proximity to Temple Meads railway station, just a short walk away, ensuring easy access for travelers. Its central position puts guests within walking distance of all major attractions, including the vibrant harbourside with its bars and restaurants, historical landmarks like St Mary Redcliffe Church and shopping areas like Cabot Circus.

Guests appreciate the quiet surroundings despite being close to the bustling city centre, allowing for restful nights. The convenience of on-site parking is highlighted, a significant perk in a busy city. Many reviewers also mentioned the ease of access to both the city center and the airport, thanks to a nearby bus stop.

The hotel's competitive pricing, along with its location, adds to its appeal. Additionally, the welcoming staff and the little touches like complimentary cookies on arrival have been commended. For those visiting Bristol for events or business, the hotel’s central location and easy transport links are particularly advantageous. Overall, the hotel's location is frequently described as perfect, superb and fantastic, making it a highly recommended option for visitors to Bristol.

Breakfast
The breakfast experience at DoubleTree by Hilton Bristol City Centre largely receives positive accolades from guests. Descriptions often highlight the breakfast as fantastic, amazing and delightful with many appreciating the extensive variety and hot, tasty options available. The Kiln Room, used for breakfast, is praised for its distinctive ambiance, adding to the dining experience. Guests note the breakfast room as beautiful and spacious with the historical kiln adding a unique touch to the setting.

Many reviews commend the plentiful selection available with phrases like great choice, very complete and ample breakfast appearing frequently. The selection covers both hot and cold items, staying fresh and regularly topped up. Full English breakfasts, hot buffets and a generous range of options seem to be the standard. Some reviews specifically mention the food to be delicious, fresh and filling, making it a great start to the day.

However, not all feedback is unblemished. Some guests mention issues such as cold or lukewarm food, poor-quality coffee and occasional complaints about the freshness of the food. A few reviews point out the lack of options for specific dietary needs, including vegetarian, vegan and coeliac-friendly choices. Additionally, some guests found the breakfast to be on the expensive side, noting it was over-priced for what was offered.

Service at breakfast generally receives positive remarks with staff described as friendly, helpful and attentive. There are, however, isolated comments about slow service or staff being too busy. Despite some minor hiccups, most guests agree that the breakfast experience at this hotel is a highlight, characterized by a wide selection of tasty, well-presented food in a unique, pleasant environment.

Dinner
The dining experience at the DoubleTree by Hilton Bristol City Centre reveals a mix of positive highlights and some drawbacks. On the upside, the hotel offers great food with excellent options for both dining in the restaurant and ordering room service. Guests particularly praise the delicious breakfast and the first-class evening meals, noting that simple dishes like fish and chips can be especially sublime. Reviews also highlight the good quality of food available in the bar and the lovely, unique ambiance of the Kiln restaurant, which adds a special touch to the dining experience. Staff members are frequently described as warm, friendly and helpful.

However, there are several recurring complaints about the restaurant being closed during evenings, leaving some guests disappointed and having to settle for limited bar menus or room service instead. The closure of the restaurant for private functions and the lack of room service availability at certain times were points of frustration. Some guests found the food options limited, overpriced and occasionally of poor quality, particularly late-night options like pizza. Additionally, the overall experience was sometimes marred by slow service and issues with food availability.

Despite these challenges, guests can enjoy meals delivered to their rooms or explore nearby dining options, thanks to the hotel's accessible location near the train station and the popular harbor district. The varied feedback suggests that while the dining offerings can be quite enjoyable, prospective visitors may want to check restaurant availability ahead of time or be prepared to explore alternative dining options.

Rooms
The 'DoubleTree by Hilton Bristol City Centre' offers a range of rooms that generally receive positive feedback for cleanliness and comfort. Guests frequently mention that the rooms are good-sized, modern and well-equipped with comfortable beds and excellent showers. Many reviews appreciate the spaciousness and quietness of the rooms, as well as their modern design and lovely views. The presence of amenities like tea and coffee facilities, fluffy towels and bathrobes adds to the comfort.

However, there are also notable areas for improvement. Some guests found the rooms to be small or outdated with issues like broken fittings, insufficient cleaning and maintenance required in certain areas. Noise from the street or other guests was another common concern. Additionally, a few rooms lacked basic amenities such as a refrigerator or properly functioning air conditioning and there were occasional complaints about uncleaned rooms upon check-in.

Overall, while the hotel rooms are often praised for their comfort, cleanliness and facilities, there are inconsistencies that need addressing to enhance the guest experience.

Beds
At DoubleTree by Hilton Bristol City Centre, guests frequently praise the beds for their comfort and size. Many reviewers highlight the beds’ high level of comfort, using terms like super comfy, very comfortable and extremely comfy. Specific mentions of the large and spacious beds are also noted, adding to guests' positive experiences.

Despite these frequent compliments, a number of guests pointed out issues with the cleanliness and condition of the beds with some mentioning bed bugs and unclean linens and towels as concerns. The comfort of the pillows received mixed reviews with some finding them too soft or too firm.

Guests also commented on the variability in bed firmness with some beds described as firm and uncomfortable, even rock hard. In contrast, others found the mattresses to be perfectly suited for a good night's sleep.

Cleanliness in general is often mentioned positively and the rooms are noted to be contemporary and spacious. However, certain guests experienced issues with thin duvets and old, springy mattresses. Overall, while the bed experiences vary, the hotel does receive a considerable amount of praise for its room comfort and bed size.

Cleanliness
DoubleTree by Hilton Bristol City Centre garners a generally favorable reputation for its cleanliness and comfort, although some aspects show room for improvement. Many guests commended the hotel for being clean, well-maintained and upholding high standards of hygiene, which aligns with the expectations of a Hilton property. The rooms, often described as clean, comfortable and modern, received high praise. Guests also appreciated the friendly and accommodating staff, who contributed to a pleasant stay.

The facilities, including nice fluffy towels and high-quality toiletries, were highlighted positively. Public areas and common spaces were noted as clean, contributing to the hotel’s overall welcoming atmosphere. However, some reviews pointed out issues with cleanliness and maintenance that affected the experience. These included dirty carpets, unclean bathrooms and occasional lapses in housekeeping services. Instances of stained carpets, mold and tired bathroom fixtures were mentioned, signaling a need for more consistent cleanliness and care.

In summary, while the DoubleTree by Hilton Bristol City Centre generally performs well in terms of cleanliness and guest comfort, attention to detail and better management of maintenance issues would enhance the overall guest experience.

Staff
The reviews for DoubleTree by Hilton Bristol City Centre paint a picture of a hotel where the staff often stands out for their friendliness and helpfulness. Many guests highlighted how the staff were welcoming, efficient and accommodating, ensuring that check-in and check-out processes were smooth. Staff at the reception were frequently praised for being friendly, informative and professional with some going above and beyond to assist guests with various needs, such as booking taxis or resolving room issues quickly. Specific staff members, like Julie in the restaurant and the reception lady Rebecca, received commendations for their exceptional service.

The friendly nature of the staff extended to the restaurant and bar areas, where the service was often described as attentive and personable. Housekeeping staff were noted for their quick and effective service. Many guests appreciated gestures like the warm cookies provided upon check-in and the hotel’s readiness to accommodate special requests.

Although the majority of feedback was positive, there were mentions of inconsistencies. Some guests encountered unhelpful or rude staff, particularly at the reception and during breakfast services. Issues such as poorly trained staff and a lack of proactive assistance were pointed out by a few guests. Nonetheless, the overall sentiment remained positive with many visitors expressing satisfaction with the polite and courteous demeanor of the hotel staff, which left a favorable impression of their stay.

Wi-Fi
At the DoubleTree by Hilton Bristol City Centre, the WiFi experience appears to be a mixed bag. On the positive side, many guests reported the WiFi as good, very good and even excellent. Some highlighted it as quick and easy to connect to with complimentary access adding to the convenience. There were also instances where WiFi issues were resolved swiftly, minimizing any disruption to their stay.

However, not all feedback was favorable. Several guests found the WiFi signal weak or unstable with some experiencing a complete lack of connection in their rooms. Others noted that they had to request a code to access the WiFi, which wasn’t always provided promptly, leading to occasional long waits. Additionally, there were isolated reports of issues like not being able to use streaming services such as Netflix and intermittent outages.

Despite these occasional setbacks, when functioning properly, the hotel's WiFi was generally considered to be up to standard, making it suitable for basic browsing and regular use. Overall, while the WiFi at DoubleTree by Hilton Bristol City Centre may occasionally fall short, the hotel staff’s responsiveness to resolving issues helps to maintain a satisfactory experience for most guests.

Gym
The gym at the DoubleTree by Hilton Bristol City Centre has garnered a positive overall impression from its guests. Descriptions highlight it as better than expected and consider it among the best fitness centers encountered. Guests commend its size, noting it is quite spacious for a hotel gym and remark on the healthy and clean facilities. Despite some criticisms regarding outdated equipment and limited facilities, the gym is frequently described as great with a good selection of equipment. Additionally, the presence of a free water machine is appreciated. While the central location of the hotel offers access to multiple gyms nearby, the onsite gym itself stands out positively among many guests' experiences.

Parking
The parking situation at DoubleTree by Hilton Bristol City Centre garners mixed reviews. On the positive side, guests appreciate the convenience and availability of on-site parking, describing it as easy to access, secure and ample, even for larger cars. The parking lot is seen as a valuable feature, especially given the hotel's central location and some even praised it for being safe and well-managed.

However, the cost of parking is a common complaint among guests. Many feel that the daily charge of £15 is excessive and should ideally be included in the room rate or at least clearly mentioned during the booking process. Despite the varied opinions on the pricing, the overall sentiment underscores the benefit of having secure parking on-site, albeit with a notable expense.

Family
DoubleTree by Hilton Bristol City Centre appears to be a family-friendly hotel with several guests noting its suitability for families. The hotel offers good facilities and decor and the staff are mentioned as being very friendly and easy to access. With clean and comfortable rooms, it becomes an appealing option for those traveling with children. Multiple reviews highlighted the hotel's ideal location and the convenience of amenities such as cots. Despite some issues with noise and cleanliness in specific instances, many guests found the hotel to be a good choice for family gatherings. However, it's worth noting that the hotel does not seem to offer specific kid-friendly activities or designated family rooms. Overall, DoubleTree by Hilton Bristol City Centre meets the basic needs for a family stay but potential guests should manage expectations regarding specialized family-oriented features.

Nightlife
The DoubleTree by Hilton Bristol City Centre is ideally situated for those looking to explore the vibrant nightlife of the area. Guests frequently highlight the hotel's proximity to a range of bars, restaurants and clubs, making it convenient for nighttime entertainment. The location is praised for being within easy walking distance of the city centre's lively spots, ensuring that everything is accessible for a fun night out.

However, the bustling nightlife does come with some downsides. Guests often report noise issues from the street, adjoining rooms and the reception area. There are also mentions of disturbances caused by other guests, especially those coming back late from events such as the St Paul’s Carnival. Incidents of guests arguing, knocking on doors and loud noises are not uncommon, alongside occasional reports of rowdy behavior and intoxicated visitors. Despite these challenges, the overall convenience and accessibility to Bristol's nightlife make it a popular choice for those eager to experience the city's energetic atmosphere.

Business
Centrally situated in Bristol, the DoubleTree by Hilton Bristol City Centre stands out as a prime choice for business travelers. Reviewers frequently mention its ideal location, making it convenient for attending meetings or conferences in the city's bustling commercial district. Guests appreciate the facilities offered, highlighting good communal lounge areas conducive to work.

The hotel’s efficiency is another point of praise with quick and hassle-free check-ins noted by visitors. Polite and efficient staff further enhance the guest experience, ensuring a smooth stay. While some feedback mentions a lack of specific business amenities, overall, the hotel meets the essential needs of business travelers, providing comfort and all necessary basics for a productive trip.

Business visitors also commend the value and quality that the hotel provides. With clean and comfortable rooms, corporate decor and a well-run environment, it has proven to be a reliable choice for many. The positive feedback and willingness of guests to rebook for future business trips underscore its reputation as a dependable business hotel in the heart of Bristol.

Accessible
The 'DoubleTree by Hilton Bristol City Centre' generally receives positive feedback for accessibility. Guests highlight the hotel's great location, being centrally located and within walking distance to many attractions and public transport. Many appreciated the overall accessibility of the hotel, mentioning ease of access and convenient parking.

Particular praise was given to the helpful and attentive staff with specific mentions of Candice and Rebecca at reception, who provided exceptional service to disabled guests. The presence of clear signage throughout the hotel was also noted as a beneficial feature for easy navigation.

However, there were some mixed comments regarding specific accessibility issues. The elevators were noted as sometimes problematic and requests for specific accessibility features like a suitable disabled bathroom were not always fully met. Wheelchair users remarked that while certain rooms were labeled accessible, fixtures like shower seats were not ideally placed for practical use.

Overall, despite some areas needing improvement, the hotel is deemed accessible and convenient by many guests with disabilities.

Historic
DoubleTree by Hilton Bristol City Centre offers guests a stay enriched with history. Nestled in a great location, it is surrounded by notable historic landmarks, including the charming St Mary Redcliffe church, which provides a scenic backdrop and the pleasant sound of bells ringing on Sundays. The hotel's close proximity to old buildings and the historic dock area makes it an ideal spot for history enthusiasts. Guests can enjoy stunning views of the church from their rooms and appreciate the well-maintained historic style of the hotel itself. The staff's extensive knowledge about the history of the restaurant building adds an inspirational touch to the overall experience. The establishment provides a serene retreat next to the tranquil historic church, situated centrally in beautifully preserved historic surroundings. Whether relaxing in their rooms or dining in a setting with historical significance, visitors are immersed in the rich heritage of Bristol's old city.

Romantic
DoubleTree by Hilton Bristol City Centre offers a mix of experiences for guests seeking a romantic stay. Many couples appreciate the upgrade options and the lovely, quiet rooms with views of a historic church, making it a memorable setting for special occasions such as wedding anniversaries. The lighting in the bathrooms is particularly praised for capturing beautiful moments, enhancing the overall experience. However, some guests were not fully impressed, commenting on the small and cramped bathrooms and feeling that the romantic ambiance could be improved with more decor. Despite this, the hotel remains a popular choice for those ordering a romance package and seeking a cozy, quiet retreat with their loved ones.


No, DoubleTree by Hilton Bristol City Centre doesn't have any pool.

No, a spa isn't available at DoubleTree by Hilton Bristol City Centre.

No, DoubleTree by Hilton Bristol City Centre doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton Bristol City Centre.

Yes, DoubleTree by Hilton Bristol City Centre has a gym.

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