Mercure Bristol North The Grange Hotel

Bristol 51.53706000, -2.52283800 , Old Gloucester Road, Northwoods, Winterbourne (Show on Map)
7.1
Good


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Summary of reviewsMercure Bristol North The Grange Hotel provides a serene and picturesque retreat nestled in the countryside just outside Bristol, making it an ideal getaway for those seeking peace and proximity to nature. Guests consistently commend the scenic beauty, lush landscapes and elegant charm of the old manor house, appreciating its convenient location near major motorways and other transport routes, facilitating easy exploration of nearby attractions.

The hotel's breakfast generally enjoys positive remarks with guests praising the ample variety, good quality and appealing presentation. Specific dishes like Eggs Benedict and fresh pastries are frequent favorites and the buffet setup offers a satisfying start to the day. Nevertheless, there are occasional critiques about the temperature of hot items and calls for more diverse dietary options. The staff's assistance and the pleasant ambiance with scenic views from the dining area, further enhance the breakfast experience.

Dinner at the hotel's bar and brasserie earns mixed feedback. While many guests applaud the delicious, well-presented and generous portions of food, some encounter issues with slow service and inconsistent quality. Despite these drawbacks, the dog-friendly atmosphere and pleasant dining settings overall contribute to a generally satisfactory experience.

Rooms are often noted for their spaciousness and comfort with some featuring lovely decor and cleanliness that add to the charm. Yet, numerous guests mention the need for renovations, pointing out dated furnishings and inconsistent cleanliness standards. Temperature control and noise could also be improved.

Cleanliness feedback is mixed; while many guests find the rooms and common areas clean and well-maintained, others report issues with dated bathrooms and occasional lack of upkeep in specific areas.

Staff at the hotel are frequently praised for their friendliness, helpfulness and accommodating nature. Guests particularly commend the reception and housekeeping teams for their excellent service, despite occasional concerns over efficiency and communication during busy times.

In terms of amenities, the parking facilities receive high marks, offering ample, secure and conveniently located spaces. WiFi experiences are variable with some guests enjoying robust connectivity while others face challenges with speeds and signal consistency.

Families find the hotel welcoming with spacious family rooms, accommodating dining options and ample outdoor space for children and pets.

Beds at the hotel are generally comfortable and contribute significantly to a restful stay, though a few guests note issues with firmness and the condition of bed linen.

As a four-star establishment, Mercure Bristol North The Grange Hotel holds potential, but some guests feel improvements are needed in room decor and amenities to fully meet four-star expectations. Overall, the beautiful setting, dedicated staff and comfortable accommodations make it a recommended choice for a tranquil escape near Bristol.
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Hotel near Golf Courses
Located close to several golf courses including Codrington Course, Woodspring Course, and The Kendleshire, this hotel provides a great base for exploring different golfing experiences. It is set within 18 acres of landscaped gardens, offering a tranquil environment.

Hotel Taking Steps Towards Sustainability
Mercure Bristol North The Grange Hotel is noted for its good green credentials.

Family Friendly Hotel
This hotel provides cots or additional beds at no extra cost and Classic Family Rooms for more space. It offers board games and large outdoor spaces for families to enjoy.

Dog Friendly Hotel
The hotel provides designated dog-friendly rooms and has a pet-friendly atmosphere throughout. Numerous reviews highlight the accommodating nature of the staff towards their canine guests, with some guests noting they could dine with their dogs present. The hotel grounds are praised for being ideal for dog walks, offering ample space for pets to exercise.

Business Hotel
Mercure Bristol North The Grange Hotel is a viable option for business travel. It provides standard business amenities.

Accessible Hotel
Mercure Bristol North The Grange Hotel is wheelchair accessible throughout most of the hotel and has specially adapted bedrooms for disabled guests. The hotel offers a designated accessible entrance and parking. An induction loop and infrared hearing enhancement are available for guests with hearing impairments.

Historic Hotel

Romantic Hotel

4-Star Hotel

Room Types
Classic Double Room Classic double bedroom with en-suite bathroom, an HD LED TV, complimentary WiFi, hairdryer and tea/coffee making facilities.

Classic Family Room Classic family bedroom with 1 double bed and 1 single sofa bed, en-suite bathroom, an HD LED TV, complimentary WiFi, hairdryer and tea/coffee making facilities.

Classic Twin Room Classic twin bedroom with en-suite bathroom, an HD LED TV, complimentary WiFi, hairdryer and tea/coffee making facilities.

Privilege Double Room This room includes an HD LED TV, free Wi-Fi, a newspaper, and a Nespresso coffee machine. The en-suite bathroom has bathrobes, slippers, and complimentary toiletries.

Superior Double Room with Garden View With a garden view, this room includes free WiFi, an HD LED TV and a Nespresso coffee machine. It also offers a newspaper. The en-suite bathroom has complimentary toiletries along with bathrobes and slippers.

Standard Double Room - Garden Side Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV with satellite channels, as well as garden views. The unit has 1 bed.

Guest Reviews
7.1
Good
Location
Nestled in the serene countryside just on the outskirts of Bristol, Mercure Bristol North The Grange Hotel offers a tranquil escape with easy access to the city. Guests consistently praise the beautiful, sprawling grounds and stunning views, which provide a picturesque setting for a relaxing stay. The hotel's location is described as fantastic and perfect for those seeking peace and quiet away from the hustle and bustle of urban life. The rural setting delivers charm with its lush landscapes and well-kept park area, making it a delightful retreat for both leisure and business travelers.

The hotel is conveniently situated near major motorways, making it an ideal stop for those traveling to destinations like Cornwall or needing easy access to areas around Bristol and Gloucester. The beautiful building, referred to as a charming old manor house, adds a touch of elegance and history to the stay with many guests appreciating its architecture and scenic surroundings. Proximity to Bristol train station and good transport routes further enhance its appeal, allowing seamless exploration of nearby attractions and areas.

Families, particularly those attending events or exams, find the hotel superbly accommodating to their needs. The peaceful countryside location also suits pet owners, offering ample outdoor space for walks. While the hotel is slightly removed from the city center, guests find it conveniently close enough for visits, yet far enough to enjoy tranquil, traffic-free surroundings. Overall, the location and beautiful setting of Mercure Bristol North The Grange Hotel make it a highly recommended destination for a serene and scenic getaway, just a short drive from the vibrant city life of Bristol.

Breakfast
At Mercure Bristol North The Grange Hotel, the breakfast experience receives mixed reviews but is mostly positive. Guests often highlight the ample variety and good quality of food with praises for the hearty selection and delicious items such as the Eggs Benedict and fresh pastries. Many find the breakfast to be well-presented and satisfying, especially appreciating the buffet and the continental options.

Despite the positive feedback, some guests have raised concerns about the temperature of the cooked items, often noting that they felt lukewarm or even cold at times. This inconsistency has led to a few disappointing experiences with the Full English breakfast and other hot dishes. Additionally, there are calls for a more comprehensive range of vegetarian, vegan and diabetic-friendly options.

Service quality varies; while some guests commend the friendly and helpful staff, others point out that the breakfast setup can be disorganized and the self-service elements could be better managed. The ambiance of the breakfast setting, particularly the decor and scenic views, also garners praise, contributing to an overall pleasant dining experience for many.

In summary, though the breakfast at Mercure Bristol North The Grange Hotel faces occasional critiques, it generally satisfies guests with its extensive and tasty offerings, supportive staff and appealing presentation.

Dinner
The dinner experience at Mercure Bristol North The Grange Hotel receives mixed feedback from guests. On the positive side, many reviewers praised the food, describing it as delicious, fabulous and well-presented, especially highlighting the quality during both dinner and breakfast. The evening meal was often noted for its good selection and big portions with specific dishes like apple pie, mains of lamb and chicken tikka masala receiving commendations. Additionally, the bar and brasserie were appreciated for their good food quality, dog-friendly atmosphere and pleasant dining settings.

However, there were several issues raised by other guests. Complaints included slow and chaotic service with instances of food being late, cold or poorly cooked. Some found the menu to be limited, basic and overpriced for what was offered. Inconsistent service was also a recurring problem with meals and drinks often arriving at different times or missing altogether. The dining rooms were sometimes described as dated or uninspiring, contributing to a less enjoyable atmosphere. Despite these drawbacks, many guests still found their dining experience satisfactory, noting that while the food might be average or merely adequate, there were still enjoyable aspects, especially when dining with good company or at events.

Rooms
At Mercure Bristol North The Grange Hotel, guests frequently mention the spacious rooms which are often described as large and comfortable. Some rooms were noted to be lovely with pleasant decor and clean bedding, contributing to an overall comfortable stay. The hotel's scenic location and nice guest areas also add to its appeal.

However, numerous reviews point out that the rooms are quite dated with many in need of renovation. Issues such as worn-out decor, dated furnishings and tired-looking bathrooms were commonly mentioned. Additionally, cleanliness was inconsistent; while many rooms were clean, others had problems like dusty surfaces, dirty bathrooms and some minor maintenance issues such as peeling paint and frayed carpets.

Temperature control appears to be a significant problem with many guests finding the rooms too hot, even with fans provided and ventilation being inadequate. Noise was also a concern for some, especially for rooms near event areas or mechanical units.

In summary, while Mercure Bristol North The Grange Hotel offers spacious and comfortable rooms in a picturesque setting, improvements are needed in room maintenance, updating decor and ensuring consistent cleanliness to meet all guests' expectations.

Beds
At Mercure Bristol North The Grange Hotel, the general consensus about the beds is largely positive. Many guests have highlighted the beds as very comfortable with terms such as large, comfy and super comfortable frequently appearing in reviews. Complimentary comments about the size and comfort of the beds are common with several guests expressing their pleasure at the spaciousness of the rooms and the sizeable, comfortable double beds.

However, not all experiences were perfect. A few guests found the mattresses and pillows too firm and some noted issues with bed covers, citing tears and less than high-standard bed linen quality. There were also occasional mentions of beds not being made up every day, leaving a few guests dissatisfied with the overall upkeep.

Despite these minor setbacks, the majority of guests appreciated the comfortable sleeping arrangements, which significantly contributed to their overall positive experience at the hotel. The comfort of the beds combined with the spacious rooms made for a restful stay for many travelers.

Cleanliness
Based on guest reviews of Mercure Bristol North The Grange Hotel, the cleanliness of the hotel received mixed feedback. On a positive note, many guests found the rooms to be clean, tidy and spacious with some describing them as spotless and very clean and tidy. Guests appreciated the "beautiful grounds," "clean showers," and an overall clean hotel. The common areas, including the reception and dining areas, were frequently noted as being clean and well-maintained. Some guests highly recommended the hotel for its "ambiance cleanliness customer service and rooms." Positive remarks also included clean beds and bathrooms and some rooms were considered cosy and comfortable.

However, there were numerous concerns about specific cleanliness issues. The cleanliness in the bathroom, in particular, was a common complaint with mentions of dirty and dated bathrooms, mould, rusty taps and poorly cleaned facilities. Some rooms were reported to be dusty, have spiderwebs and have stains on carpets, net curtains and furniture. Issues such as musty smells, sticky tables and rooms not being cleaned daily were highlighted. The hotel decor was noted as old and tired, indicating a need for renovation and regular maintenance. Overall, while some guests found the cleanliness acceptable, others felt that significant improvements were needed.

Staff
Mercure Bristol North The Grange Hotel receives largely positive feedback regarding its staff. Reviews consistently highlight the staff’s friendliness, helpfulness and courteous demeanor. Many guests describe the staff as amazing, supportive and welcoming, emphasizing their professional and accommodating nature. The reception team, in particular, is frequently praised for their pleasant and polite interaction with some specific mentions of a very helpful and amicable receptionist. Housekeeping and waitstaff are also commended for being attentive and providing great service, contributing to an overall pleasant and comfortable stay for visitors.

However, there are some negative remarks about staff efficiency and communication. A number of reviews mention issues with understaffing, leading to overworked employees who struggled to manage the demands during busy times. Some guests reported encounters with rude or unhelpful staff members and instances where staff appeared inexperienced or needed pursuing to get things done.

Overall, while the vast majority of reviews are glowing about the staff's friendly and supportive attitude, there are sporadic mentions of service shortfalls. The hotel's team is mainly seen as a key highlight that significantly enhances the guest experience.

Wi-Fi
While staying at Mercure Bristol North The Grange Hotel, guests have shared varying experiences with the WiFi service. On the positive side, several guests mentioned the WiFi as good with a strong and reliable connection and some describing it as excellent. For some visitors, the WiFi was generally solid, reasonably fast and fine for their needs.

However, the overall feedback suggests inconsistency in the WiFi service. Issues such as poor internet speeds, limited connectivity and intermittent signal were common. Some rooms reportedly had no WiFi or poor connection with instances where guests had to move rooms to access better facilities. There were mentions of WiFi being compared unfavorably to dial-up speeds and occasional difficulties in logging on.

Despite these challenges, when guests could connect, they found the WiFi service adequate for basic use, suggesting mixed but generally hopeful experiences.

Parking
Mercure Bristol North The Grange Hotel boasts an impressive array of parking options, ensuring a stress-free arrival for guests. Reviewers consistently highlight the ample, free parking spaces available with many noting the convenience of being able to park right next to their rooms. The security of the parking area receives praise, adding peace of mind for travelers. Guests report that parking is easy and abundant and the large car park on site further facilitates a hassle-free experience.

While there are mentions of a limited number of disabled parking spaces and some issues with the drive up to the hotel being damaged, these appear to be minor concerns in the context of otherwise positive feedback. Overall, the availability of plenty of secure, free and convenient parking at the hotel garners high marks, contributing to a positive experience for visitors.

Family
Mercure Bristol North The Grange Hotel is praised for being a family-friendly destination, suitable for both children and toddlers. The family rooms are highlighted for their ample size, making them ideal for groups. Guests appreciated the warm welcome extended to children and the hotel's overall focus on catering to families. Birthday celebrations were noted to be extra special, contributing to memorable stays.

The hotel's grounds provide a pleasant setting, perfect for children to enjoy and even for pets to run around. Families frequently enjoy group gatherings and meals here, adding to the communal vibe. The presence of a play area was a hit with the younger guests and kid-friendly dining options like free meals and delicious waffles further added to the positive experience.

While some guests mentioned occasional disturbances that might not be ideal for families with very small children, the general consensus is that Mercure Bristol North The Grange Hotel offers a welcoming atmosphere for family visits, gatherings and celebrations.

4 Star
Mercure Bristol North The Grange Hotel presents a mixed perception concerning its four-star rating. While some guests found the hotel generally nice and easy to locate, there were notable concerns about it not fully meeting the expectations of a four-star establishment. Multiple reviews highlighted that the hotel needs improvements to align with its four-star status with specific mentions about the general decor being very dated and the privilege rooms requiring updates.

There were also remarks on the insufficiency of amenities, such as having only one bath and hand towel in some rooms, which suggests a need for more attention to detail in services provided. Despite some positive feedback about the hotel's pleasant environment, the overall sentiment suggests that for the four-star rating and the prices charged, the hotel has areas that need significant enhancement to truly meet the expected standards of the Mercure brand.

Business
Mercure Bristol North The Grange Hotel is positioned as a convenient option for business travelers. The location is praised for being ideal for business trips, providing a good base for work stays and being remote enough to offer peace while still being accessible for work purposes. The hotel features business meeting and conference rooms, making it a suitable venue for hosting clients and conducting meetings.

Guests appreciated the welcoming staff and the great spaces provided for working, both in the meeting rooms and from individual hotel rooms. However, there are some areas for improvement. The Wi-Fi connection has been found lacking and the room service via WhatsApp was reported to be ineffective. Bar service also received criticisms for being slow and guests suggested bringing an extension cable for longer stays. Despite these drawbacks, Mercure Bristol North The Grange Hotel remains a mostly favorable choice for business travelers.

Accessible
Mercure Bristol North The Grange Hotel offers a range of accessible features catering to guests with disabilities, although some aspects may require attention. The hotel provides wheelchair-accessible rooms and facilities, making it a viable option for those with mobility issues. Guests noted that the rooms were large, comfortable and some were beautifully appointed, especially the disabled-friendly ones with features like a great disabled shower.

The staff received commendations for being particularly helpful and accommodating to guests with disabilities, reflecting positively on the service quality. Ground floor upgrades were also appreciated for enhancing accessibility. Although some areas, such as the decor, seemed a bit tired, the overall accessibility was rated favorably with the hotel being noted as easily accessible.

However, the hotel lacks escalators and lifts, which might pose a challenge and some guests mentioned difficulties in areas like room proximity to reception and parking for those with wheelchairs. It was also pointed out that issues with the boiler were not ideal for disabled access. Despite a few setbacks, Mercure Bristol North The Grange Hotel largely meets the needs of guests with disabilities through its accessible rooms and helpful staff.

Historic
Mercure Bristol North The Grange Hotel stands out for its lovely Victorian architecture and scenic location. The beautiful facade and old, established grounds create an atmosphere rich in historic charm. Guests consistently praise the property's beautiful building and its significant historical importance. Nestled in an isolated, calm area, the hotel exudes a sense of tranquility. The mansion's classical design elements and the picturesque surroundings offer a unique blend of history and serenity, making it an appealing choice for those seeking a taste of the past in a beautiful, historic setting.

Dog Friendly
Mercure Bristol North The Grange Hotel is well-regarded for its dog-friendly amenities and services, making it an excellent choice for travelers with pets. The hotel provides designated dog-friendly rooms and has a pet-friendly atmosphere throughout. Numerous reviews highlight the accommodating nature of the staff towards their canine guests with some guests noting they could dine with their dogs present. The hotel grounds are praised for being ideal for dog walks, offering ample space for pets to exercise. While most feedback is positive, a few noted areas for improvement such as the cleanliness of dog bowls and the need for more dog waste bins. Overall, the hotel is highly recommended for dog owners seeking a welcoming and accommodating stay.


No, Mercure Bristol North The Grange Hotel doesn't have any pool.

No, a spa isn't available at Mercure Bristol North The Grange Hotel.

Yes, Mercure Bristol North The Grange Hotel welcomes dogs.

No, parking facilities aren't available at Mercure Bristol North The Grange Hotel.

No, Mercure Bristol North The Grange Hotel doesn't have a gym.

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