Buena Park Grand Hotel & Suites
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Summary of reviewsBuena Park Grand Hotel & Suites stands out positively due to its enviable location, spacious accommodations and family-friendly environment. The hotel is strategically situated within walking distance of Knott's Berry Farm and close to Disneyland, making it an ideal spot for tourists. Its proximity to various restaurants, stores and key highways adds significant convenience, enhancing the overall guest experience.
Many guests appreciate the ample free parking and the safe, quiet neighborhood. This convenience extends to the hotel's brightly designed, spacious rooms, which are comfortable and particularly suited for families. The large rooms and suites particularly stand out, providing enough space for multiple guests and a comfortable environment. The beautiful pool area, though occasionally subject to maintenance issues, is often described as clean and enjoyable, thereby adding to the family-friendly atmosphere.
Positive mentions frequently highlight the helpful and friendly staff with specific praise for individuals who made guest stays more pleasant. The spaciousness of the accommodations and the ample family-friendly amenities, such as the lovely courtyard and large pool deck, contribute significantly to enjoyable family vacations.
Despite these affirmative points, there are several areas where the hotel needs improvement. Cleanliness is a recurring issue with frequent reports of rooms not being thoroughly cleaned and facilities showing signs of aging and disrepair. The breakfast service has also been a point of frustration for many guests due to inconsistencies and unmet expectations of complimentary offerings. Wi-Fi connectivity is another area in need of enhancement with many guests reporting weak or non-existent internet access.
Moreover, the gym facilities often fail to meet guest expectations, frequently being outdated or non-operational. Maintenance issues such as broken fixtures, malfunctioning appliances and general outdatedness of the furniture are common complaints. While the hotel's beds are often praised for their comfort, there are occasional reports of discomfort and cleanliness issues.
Overall, while Buena Park Grand Hotel & Suites offers a comfortable and conveniently located stay, particularly for families visiting local attractions, it does require attention to maintenance and service consistency to meet and exceed guest expectations more reliably.
Categories
Many guests appreciate the ample free parking and the safe, quiet neighborhood. This convenience extends to the hotel's brightly designed, spacious rooms, which are comfortable and particularly suited for families. The large rooms and suites particularly stand out, providing enough space for multiple guests and a comfortable environment. The beautiful pool area, though occasionally subject to maintenance issues, is often described as clean and enjoyable, thereby adding to the family-friendly atmosphere.
Positive mentions frequently highlight the helpful and friendly staff with specific praise for individuals who made guest stays more pleasant. The spaciousness of the accommodations and the ample family-friendly amenities, such as the lovely courtyard and large pool deck, contribute significantly to enjoyable family vacations.
Despite these affirmative points, there are several areas where the hotel needs improvement. Cleanliness is a recurring issue with frequent reports of rooms not being thoroughly cleaned and facilities showing signs of aging and disrepair. The breakfast service has also been a point of frustration for many guests due to inconsistencies and unmet expectations of complimentary offerings. Wi-Fi connectivity is another area in need of enhancement with many guests reporting weak or non-existent internet access.
Moreover, the gym facilities often fail to meet guest expectations, frequently being outdated or non-operational. Maintenance issues such as broken fixtures, malfunctioning appliances and general outdatedness of the furniture are common complaints. While the hotel's beds are often praised for their comfort, there are occasional reports of discomfort and cleanliness issues.
Overall, while Buena Park Grand Hotel & Suites offers a comfortable and conveniently located stay, particularly for families visiting local attractions, it does require attention to maintenance and service consistency to meet and exceed guest expectations more reliably.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Buena Park Grand Hotel & Suites boasts an enviable location that is frequently praised by its guests. Situated within walking distance to Knott's Berry Farm, the hotel's proximity allows visitors to easily access the amusement park without hassle. It is also conveniently close to Disneyland, making it an ideal spot for those planning visits to multiple theme parks. Many guests appreciated the ease of walking to various nearby restaurants and stores, including Walmart and Target, adding to the convenience of the hotel’s placement.
The hotel's location is not only close to major attractions like Knott's Soak City and Medieval Times but also offers easy access to key highways, reducing travel time across the area. Visitors find the surroundings quiet and the neighborhood safe, which enhances the overall experience. The presence of ample dining, shopping and entertainment options within the vicinity further elevates its appeal for families and tourists looking for an all-inclusive experience.
In addition to its strategic placement, guests often highlight the added benefits of free parking and the well-maintained, accommodating facilities. Overall, Buena Park Grand Hotel & Suites stands out as a prime choice for travelers seeking comfort and convenience with a location that ties together ease of access to popular attractions and local amenities.
At the Buena Park Grand Hotel & Suites, a common expectation among guests was a satisfying breakfast experience. However, many were left disappointed as the breakfast service was either unavailable or not meeting the expectations set by the hotel's advertisements. Despite assurances of a complimentary breakfast, several guests reported its complete absence during their stay. Those who did encounter breakfast found it to be limited to a small and inadequately stocked coffee bar. This has led to frustration among visitors who were anticipating a more substantial offering, as originally promoted by the hotel. For travelers seeking consistent breakfast options, it's recommended to verify current offerings directly with the hotel before booking.
The Buena Park Grand Hotel & Suites offers rooms that are notable for their spaciousness, which many guests find suitable for families and providing a comfortable environment. Cleanliness varies, but there are numerous mentions of rooms being very clean and tidy. The large rooms and suites are featured positively with enough space for multiple guests and decent amenities when they work.
However, there's a noticeable need for updates and maintenance across the hotel rooms. Guests frequently report issues such as broken fixtures, malfunctioning appliances like TVs and air conditioners and cleanliness not meeting expectations in various areas. Common complaints include outdated furniture, dustiness, funny odors and maintenance problems like leaking ceilings and non-functional locks.
Several guests also mention the presence of bugs, including mosquitoes and spiders and maintenance-related inconveniences such as cracked tiles, clogged drains and broken bathroom fixtures. Some rooms have musty smells and water damage, which detracts from the overall experience.
Despite these negative aspects, the hotel's location and spacious accommodations receive positive remarks, indicating potential if improvements are made. The layout is well-suited for families and some guests appreciate the quiet despite the property's proximity to the road. Overall, while the spaciousness and certain amenities stand out, significant upgrades and better maintenance are needed to enhance the guest experience.
Guest feedback on the beds at the Buena Park Grand Hotel & Suites presents a mixed bag with several positive notes highlighting comfortable experiences. Many guests found the beds to be very comfortable, even calling out the abundance of pillows and the cleanliness of the bedding. Comfortable king-size beds and new sofa beds were appreciated by some.
However, a significant portion of reviews pointed out challenges with comfort and cleanliness. Some guests mentioned beds being too hard or very uncomfortable and issues such as old and dirty mattresses, bed bugs and baby spiders were noted. There were also instances of missing or stained linens and an inadequacy of blankets and towels.
Despite the positive remarks about comfort and cleanliness, these recurring negative points suggest that while some guests enjoyed their sleep, others faced notable inconveniences. This disparity in experiences might indicate inconsistent quality across different rooms. Future guests with a preference for comfort and hygiene should consider these mixed reviews carefully.
The cleanliness of Buena Park Grand Hotel & Suites has garnered a variety of comments from guests with a significant portion highlighting concerns. Several reviews mention that rooms were not thoroughly cleaned with instances of dirty towels, sheets and floors being common. Mold in the bathrooms, cobwebs and dust were frequently reported, along with unpleasant smells ranging from bleach to mustiness and even smoke.
Despite these issues, there were occasional positive mentions of clean rooms and well-maintained areas, suggesting some variance in the upkeep. However, the general sentiment leans heavily towards dissatisfaction with numerous reports of dirty facilities, unclean conditions and maintenance problems such as outdated fixtures, non-functional air conditioning and broken items within the rooms.
While some guests found areas like the pool to be clean and beautiful, others noted it as dirty and unkempt. Overall, the hotel appears to be in need of significant attention to improve its cleanliness and maintenance to meet guest expectations consistently.
The reviews for the staff at Buena Park Grand Hotel & Suites reveal a mixed bag of experiences. On the positive side, numerous guests noted that the front desk and general hotel staff were described as friendly, polite and very helpful. Phrases like "friendly staff," "very attentive," and "great customer service" were frequent, highlighting a generally welcoming atmosphere. Several specific staff members, such as Victoria and Scarlett, received individual praise for their helpfulness and accommodating nature.
However, many guests also encountered significant issues. Reports of rudeness, unprofessional behavior and a lack of responsiveness were notable. Terms like "rude staff," "snobby," and "disrespectful" appeared multiple times. Additionally, the hotel experienced operational challenges, including being understaffed and having maintenance or housekeeping issues.
While some guests found the staff to be amazing and professional, others felt they were ignored or poorly treated. The inconsistency in guest experiences, from wonderful and accommodating service to outright rudeness and a lack of professionalism, paints a picture of a hotel staff that could be exceptional but also has significant room for improvement.
While Buena Park Grand Hotel & Suites generally receives praise for various aspects, the Wi-Fi service notably falls short of guests' expectations. Many have reported that the Wi-Fi connection is either extremely weak or entirely non-existent in their rooms, forcing some to go to the lobby to connect to the internet. There's a recurring theme of poor signal strength, slow speeds and the connection not reaching several areas of the hotel. It appears the issue is prevalent across different floors with a specific mention of problems on the third floor. Despite being advertised, the Wi-Fi service often fails to deliver, turning what could be a seamless stay into a frustrating experience for those needing reliable internet access.
The gym at the Buena Park Grand Hotel & Suites has received significant criticism from guests. Common issues highlighted include the facility being outdated, dirty and not operational. Many reviewers expressed disappointment that the gym was either closed or did not meet their expectations based on the pictures. Unfortunately, the gym has consistently failed to provide a satisfactory experience with guests advising that it wasn't functioning or simply not available.
Visitors to the Buena Park Grand Hotel & Suites had mixed experiences with the pool facilities. Positively, many guests described the pool as beautiful, nice, very nice and clean. The pool and Jacuzzi area were also noted to be well-kept and enjoyable for the kids with some highlighting that they were cleaned every morning. Despite those positive elements, a considerable number of reviews mentioned the pool being out of service, sometimes due to COVID-19 or maintenance issues. There were several comments on the pool being green, cloudy, filthy and not clean. Issues extended to the hot tub as well with frequent mentions of it being cold, slimy and not operational. This inconsistency in the pool's availability and cleanliness led to disappointment among visitors, especially those who had looked forward to using these amenities.
Buena Park Grand Hotel & Suites offers an ample amount of parking space, ensuring convenience for guests. Many have appreciated that there is no charge for parking, which adds value to the stay. Some guests noted that parking is well-maintained in the main areas and it is easy to find a spot. Additionally, the hotel allows guests to park even after checking out, which can be very convenient for those with later travel plans.
However, there are mentions of some issues, such as areas in the back parking lot appearing neglected and instances where cars seemed to be occupied by non-guests, raising concerns about security. Despite a few mentions of limited or poor parking experiences, the overall sentiment suggests that parking at Buena Park Grand Hotel & Suites tends to be a positive aspect of the stay, contributing to a hassle-free experience.
Buena Park Grand Hotel & Suites offers a family-friendly environment with plenty of space, making it ideal for larger families or groups. Many guests appreciated the spacious and separate living areas which provide ample room for families of up to six members. The hotel's proximity to Knotts Berry Farm was a big hit, making it convenient for parents and children to explore the nearby theme park. The lovely courtyard and multi-story large pool deck also offered enjoyable areas for families to relax and have fun together.
The staff at the hotel were frequently commended for being friendly and helpful, contributing positively to the overall experience. The hotel quickly processed check-ins, allowing guests to start their vacation without hassle. The family-style rooms and separate amenities within the rooms, such as a separate sink and mirror from the bathroom, were particularly well-received.
Guests noted that the hotel's old Spanish style added a charming touch to their stay with some kids even likening the lobby to a fun theme park experience. Despite a few issues with room cleanliness and minor inconveniences, the general consensus was that the hotel provided a pleasant and accommodating stay for families. Additionally, while breakfast wasn't mentioned, the availability of stores and restaurants nearby added convenience.
In summary, Buena Park Grand Hotel & Suites is praised for its family-friendly atmosphere, spacious accommodations and convenient location near Knotts Berry Farm, making it a good choice for family vacations.
Buena Park Grand Hotel & Suites receives mixed guest reviews, though it has commendable positives. Visitors appreciate the affordability, especially the price for a suite, making it a budget-friendly option for families. Many guests note a pleasant stay overall with a restful environment suitable for children.
The hotel's location is another highlight, proving convenient for travelers. Despite being a three-star property, the facilities and services are deemed satisfactory for the rating—no significant issues were encountered that aren't typical for a hotel of this class.
However, the hotel shows signs of aging, which affects the overall guest experience. While the pool is available, other amenities like the sauna, Jacuzzi and gym were often closed or non-functional. Maintenance issues such as non-working electrical outlets, insufficient lighting and malfunctioning ice machines are consistent drawbacks mentioned by visitors. Additionally, there were several complaints about the cleaning staff's inconsistency with reports of unfulfilled promises for extra towels, blankets, soap and shampoo.
In summary, Buena Park Grand Hotel & Suites offers a cost-effective stay at a convenient location but struggles with upkeep and consistency in service. For those seeking basic accommodations at an affordable rate, it is a viable choice, though expectations should be tempered to align with its three-star rating.
The Buena Park Grand Hotel & Suites offers an accessible location for guests. Some rooms are marked as accessible, which provides convenience to those with mobility needs. However, there have been challenges such as non-functional elevators, requiring guests to use the stairs to access their rooms, including those on higher floors. Additional issues include non-working room phones, which necessitate guests visiting the front desk for communication and a back entrance that is not operational. While these factors may impact the overall ease of accessibility for some, the hotel’s location remains a positive highlight.
Visitors to Buena Park Grand Hotel & Suites have shared mixed experiences regarding its outdoor pool. Many guests appreciated the pool and Jacuzzi, describing them as very nice and clean with the added enjoyment of lights at night and a heated pool after dark. Some specifically mentioned the pool was beautiful, fantastic and amazing.
However, several guests encountered issues such as the pool being out of service or unavailable during their stay. There were mentions of green water, cloudy conditions and the pool being taped off and closed. The lack of available towels at the pool was also a recurring inconvenience. While some guests experienced an impeccable and clean pool, others unfortunately found it dirty or unusable.
Overall, the experiences suggest a need for consistent maintenance and reliable service to ensure all guests can enjoy the pool facilities at their best.
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Location
The hotel's location is not only close to major attractions like Knott's Soak City and Medieval Times but also offers easy access to key highways, reducing travel time across the area. Visitors find the surroundings quiet and the neighborhood safe, which enhances the overall experience. The presence of ample dining, shopping and entertainment options within the vicinity further elevates its appeal for families and tourists looking for an all-inclusive experience.
In addition to its strategic placement, guests often highlight the added benefits of free parking and the well-maintained, accommodating facilities. Overall, Buena Park Grand Hotel & Suites stands out as a prime choice for travelers seeking comfort and convenience with a location that ties together ease of access to popular attractions and local amenities.
Breakfast
Rooms
However, there's a noticeable need for updates and maintenance across the hotel rooms. Guests frequently report issues such as broken fixtures, malfunctioning appliances like TVs and air conditioners and cleanliness not meeting expectations in various areas. Common complaints include outdated furniture, dustiness, funny odors and maintenance problems like leaking ceilings and non-functional locks.
Several guests also mention the presence of bugs, including mosquitoes and spiders and maintenance-related inconveniences such as cracked tiles, clogged drains and broken bathroom fixtures. Some rooms have musty smells and water damage, which detracts from the overall experience.
Despite these negative aspects, the hotel's location and spacious accommodations receive positive remarks, indicating potential if improvements are made. The layout is well-suited for families and some guests appreciate the quiet despite the property's proximity to the road. Overall, while the spaciousness and certain amenities stand out, significant upgrades and better maintenance are needed to enhance the guest experience.
Beds
However, a significant portion of reviews pointed out challenges with comfort and cleanliness. Some guests mentioned beds being too hard or very uncomfortable and issues such as old and dirty mattresses, bed bugs and baby spiders were noted. There were also instances of missing or stained linens and an inadequacy of blankets and towels.
Despite the positive remarks about comfort and cleanliness, these recurring negative points suggest that while some guests enjoyed their sleep, others faced notable inconveniences. This disparity in experiences might indicate inconsistent quality across different rooms. Future guests with a preference for comfort and hygiene should consider these mixed reviews carefully.
Cleanliness
Despite these issues, there were occasional positive mentions of clean rooms and well-maintained areas, suggesting some variance in the upkeep. However, the general sentiment leans heavily towards dissatisfaction with numerous reports of dirty facilities, unclean conditions and maintenance problems such as outdated fixtures, non-functional air conditioning and broken items within the rooms.
While some guests found areas like the pool to be clean and beautiful, others noted it as dirty and unkempt. Overall, the hotel appears to be in need of significant attention to improve its cleanliness and maintenance to meet guest expectations consistently.
Staff
However, many guests also encountered significant issues. Reports of rudeness, unprofessional behavior and a lack of responsiveness were notable. Terms like "rude staff," "snobby," and "disrespectful" appeared multiple times. Additionally, the hotel experienced operational challenges, including being understaffed and having maintenance or housekeeping issues.
While some guests found the staff to be amazing and professional, others felt they were ignored or poorly treated. The inconsistency in guest experiences, from wonderful and accommodating service to outright rudeness and a lack of professionalism, paints a picture of a hotel staff that could be exceptional but also has significant room for improvement.
Wi-Fi
Gym
Pool
Parking
However, there are mentions of some issues, such as areas in the back parking lot appearing neglected and instances where cars seemed to be occupied by non-guests, raising concerns about security. Despite a few mentions of limited or poor parking experiences, the overall sentiment suggests that parking at Buena Park Grand Hotel & Suites tends to be a positive aspect of the stay, contributing to a hassle-free experience.
Family
The staff at the hotel were frequently commended for being friendly and helpful, contributing positively to the overall experience. The hotel quickly processed check-ins, allowing guests to start their vacation without hassle. The family-style rooms and separate amenities within the rooms, such as a separate sink and mirror from the bathroom, were particularly well-received.
Guests noted that the hotel's old Spanish style added a charming touch to their stay with some kids even likening the lobby to a fun theme park experience. Despite a few issues with room cleanliness and minor inconveniences, the general consensus was that the hotel provided a pleasant and accommodating stay for families. Additionally, while breakfast wasn't mentioned, the availability of stores and restaurants nearby added convenience.
In summary, Buena Park Grand Hotel & Suites is praised for its family-friendly atmosphere, spacious accommodations and convenient location near Knotts Berry Farm, making it a good choice for family vacations.
3 Star
The hotel's location is another highlight, proving convenient for travelers. Despite being a three-star property, the facilities and services are deemed satisfactory for the rating—no significant issues were encountered that aren't typical for a hotel of this class.
However, the hotel shows signs of aging, which affects the overall guest experience. While the pool is available, other amenities like the sauna, Jacuzzi and gym were often closed or non-functional. Maintenance issues such as non-working electrical outlets, insufficient lighting and malfunctioning ice machines are consistent drawbacks mentioned by visitors. Additionally, there were several complaints about the cleaning staff's inconsistency with reports of unfulfilled promises for extra towels, blankets, soap and shampoo.
In summary, Buena Park Grand Hotel & Suites offers a cost-effective stay at a convenient location but struggles with upkeep and consistency in service. For those seeking basic accommodations at an affordable rate, it is a viable choice, though expectations should be tempered to align with its three-star rating.
Accessible
Outdoor Pool
However, several guests encountered issues such as the pool being out of service or unavailable during their stay. There were mentions of green water, cloudy conditions and the pool being taped off and closed. The lack of available towels at the pool was also a recurring inconvenience. While some guests experienced an impeccable and clean pool, others unfortunately found it dirty or unusable.
Overall, the experiences suggest a need for consistent maintenance and reliable service to ensure all guests can enjoy the pool facilities at their best.
Yes, Buena Park Grand Hotel & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Buena Park Grand Hotel & Suites.
No, Buena Park Grand Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Buena Park Grand Hotel & Suites.
Yes, Buena Park Grand Hotel & Suites has a gym.
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