7,258,491 hotelsin 60 categories
5-Star Hotels in Cozumel
137 HOTELS IN AND AROUND COZUMELMost popular user searches in Cozumel: hotels with all inclusive packages, boutique-style hotels and 5-star hotels.
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$
+3
5 Star
AI-generatedThis resort offers a luxurious beachfront experience with exceptional service and a wide range of amenities. Known for its excellent snorkeling and diving opportunities right off the beach, as well as its gourmet dining options.
Summary of reviews related to the '5 Star' category
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The Presidente InterContinental Cozumel Resort & Spa, an IHG hotel, has received overwhelmingly positive reviews from guests. While some mention the high cost of the hotel, overall it seems to live up to its five-star rating. The staff are praised for providing exceptional service and many guests describe the hotel as a paradise or a dreamy escape. The private beach and diving center receive special mention as highlights of the hotel. While some guests felt their room was dated, the food consistently receives high praise. Despite some negative comments about the cost, the hotel is recommended for a luxurious stay in Cozumel.
$
+2
5 Star
AI-generatedOffers excellent food, a beautiful beach, and spacious family suites. It provides a more intimate, high-end experience with great service and a variety of gourmet dining options. It is also a top-rated luxury all inclusive resort for families and couples alike.
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Cozumel Palace-All Inclusive is truly a gem that exceeded expectations according to guest reviews. It provides exceptional value for an all-inclusive package and the people who work there are worth mentioning. The hotel is classy and provides exceptional facilities and services making it one of the best in its class. It’s a good place to have a relaxing weekend while enjoying the top-notch amenities. Guests left the hotel impressed and have already committed to returning to this top hotel.
$
+3
5 Star
AI-generatedOffers a private beach area ideal for snorkeling, along with a top-floor pool providing interesting island views. The rooms are spacious, and the location is convenient for exploring the island.
$
+2
5 Star
AI-generatedOffers well-appointed rooms with free wireless internet and panoramic sea views. It includes an outdoor swimming pool, a spa, and a water slide, with opportunities for windsurfing, snorkeling, and kayaking.
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Grand Park Royal Cozumel - All Inclusive boasts an exquisite culinary experience, with exceptional service at both its restaurants and a delectable array of food options that leave a memorable impression on guests. The friendly and attentive staff consistently enhance the dining experience. The hotel's location provides an incredible view, contributing to an overall pleasant atmosphere. While it presents itself as a 5-star luxury resort, some guests feel that the hotel's aging infrastructure and lack of stylishness do not meet the expected standards of a 5-star property. The buffet and à la carte dining options also have room for improvement to align with guests' expectations of a top-tier hotel. Despite these aspects, the beautiful setting and exceptional dining remain highlights of the stay.
$
+3
5 Star
AI-generatedThis hotel offers a beachfront location with comfortable accommodations and various activities. It is known for its excellent diving opportunities and family-friendly atmosphere.
$
+3
5 Star
AI-generatedOffers contemporary rooms inspired by the tropical Caribbean surroundings, many with ocean views. It is a top choice for family vacations with amenities including coral reef diving, jungle exploration, and tours of local archeological sites.
$
+3
5 Star
Summary of reviews related to the '5 Star' category
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The reviews for Occidental Cozumel - All Inclusive reveal a consensus that the hotel does not meet the standards typically associated with a five-star rating. Many guests express disappointment, citing that the service and amenities fall short of expectations. Specific issues include a lack of hygiene, unprofessional staff and average food and drinks that are not consistent with what one would anticipate from a five-star establishment. The buffet offerings were reportedly not varied and the absence of HD TV channels contributed to the subpar experience. While some acknowledge that the hotel could have potential, there is a prevalent sentiment that it is unworthy of its five-star classification. Overall, the critiques indicate that for the price and the expectation of five-star service, guests were decidedly underwhelmed.
$
+1
5 Star
AI-generatedProvides accommodation with free bikes, free private parking, an outdoor swimming pool, and a restaurant. The spacious terraces and gorgeous views complement the minimalistic style and comfortable beds.
12 more hotels nearby!
Palmaïa The House of AïA All Inclusive Wellness Resort11.7 mi from Cozumel
Resort in Playa del Carmen
9.6
ExcellentFrom $423
$
+11
5 Star
AI-generatedProvides a unique all-inclusive wellness experience with a focus on holistic health and sustainable practices. Offers luxurious accommodations, plant-based dining options, and personalized wellness programs, ensuring a rejuvenating and mindful stay.
$
+13
Info
Summary of reviews
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Riu Playacar - All Inclusive is celebrated by guests for its outstanding features and services. Situated directly on the pristine Playacar beach, the resort benefits from a prime location that is both tranquil and conveniently close to downtown Playa del Carmen. Guests enjoy easy access to both the beach and the town's lively Quinta Avenida. The property is secure and welcoming, catering to both families and adults with well-maintained facilities that are easy to navigate.
The food offerings at Riu Playacar are consistently praised with the breakfast buffet standing out for its variety and quality. Guests find the dinner experience equally delightful, noting the diverse and delicious options available in both the buffet and specialized restaurants. The overall dining experience is enhanced by attentive and friendly staff, who are frequently highlighted for their exceptional service.
Rooms at the resort are described as spacious, clean and comfortable, featuring large beds and generous bathrooms. Despite some observations regarding the rooms' outdated decor and occasional maintenance issues, the cleanliness and comfort are frequently emphasized. The hotel's excellent standards of cleanliness extend to the entire property, including the beach and pool areas, which are meticulously maintained.
The staff at Riu Playacar receive high praise for their friendliness, professionalism and dedication. Personnel like Froy from the Ananá bar, Rosa from Las Olas bar and Kathia from the entertainment team are noted for their standout service. This positive interaction significantly contributes to the overall guest experience.
The resort's pool area is another highlight, featuring three well-maintained swimming pools, including a swim-up bar. The pools are generally uncrowded, offering a relaxing environment, although occasional minor issues with cleanliness have been noted. The family-friendly atmosphere is bolstered by facilities like a kids' pool and the dedicated Riuland activity area, making it a favored choice for family vacations.
Riu Playacar - All Inclusive combines a picturesque beachfront setting, convenient location, exceptional service and a variety of high-quality amenities, making it an inviting destination for relaxation and exploration.
The food offerings at Riu Playacar are consistently praised with the breakfast buffet standing out for its variety and quality. Guests find the dinner experience equally delightful, noting the diverse and delicious options available in both the buffet and specialized restaurants. The overall dining experience is enhanced by attentive and friendly staff, who are frequently highlighted for their exceptional service.
Rooms at the resort are described as spacious, clean and comfortable, featuring large beds and generous bathrooms. Despite some observations regarding the rooms' outdated decor and occasional maintenance issues, the cleanliness and comfort are frequently emphasized. The hotel's excellent standards of cleanliness extend to the entire property, including the beach and pool areas, which are meticulously maintained.
The staff at Riu Playacar receive high praise for their friendliness, professionalism and dedication. Personnel like Froy from the Ananá bar, Rosa from Las Olas bar and Kathia from the entertainment team are noted for their standout service. This positive interaction significantly contributes to the overall guest experience.
The resort's pool area is another highlight, featuring three well-maintained swimming pools, including a swim-up bar. The pools are generally uncrowded, offering a relaxing environment, although occasional minor issues with cleanliness have been noted. The family-friendly atmosphere is bolstered by facilities like a kids' pool and the dedicated Riuland activity area, making it a favored choice for family vacations.
Riu Playacar - All Inclusive combines a picturesque beachfront setting, convenient location, exceptional service and a variety of high-quality amenities, making it an inviting destination for relaxation and exploration.
Categories
5 Star
Family
Pool
Children's Pool
Pool Water Slide
Outdoor Pool
$
+12
5 Star
Summary of reviews related to the '5 Star' category
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Sandos Playacar All Inclusive has received some mixed feedback from guests. Several reviewers felt that the hotel falls short of the five-star rating it advertises, suggesting instead a four-star classification or lower. Some guests were disappointed by issues such as the lack of expected amenities, including no internet access in rooms and not receiving the sea view rooms they had booked. Additionally, there were complaints about being constantly approached with sales pitches for hotel products.
However, the hotel does have several redeeming qualities. Many guests praised the quality of the food, noting it was very good. The staff also received positive remarks for their friendliness and attentiveness, consistently fulfilling guests' needs and providing good service to families.
However, the hotel does have several redeeming qualities. Many guests praised the quality of the food, noting it was very good. The staff also received positive remarks for their friendliness and attentiveness, consistently fulfilling guests' needs and providing good service to families.
From $211
$
+13
Info
Categories
5 Star
Pool
Outdoor Pool
Tennis
Royal Hideaway Playacar All-Inclusive Adults Only Resort11.9 mi from Cozumel
Resort in Playa del Carmen
8.7
Very GoodFrom $198
$
+7
5 Star
AI-generatedAn adults-only, all-inclusive resort known for its elegant design and exceptional service. It features gourmet dining, a luxurious spa, and a tranquil beach. The resort provides a sophisticated and relaxing atmosphere.
Summary of reviews related to the '5 Star' category
Summarized by AI
The Royal Hideaway Playacar All-Inclusive Adults Only Resort is truly one of the best all-inclusive resorts out there. Guests cannot stop raving about the incredible location and perfect getaway feel of the resort. The grounds are well-maintained and the staff is fantastic. Guests have reported feeling like they are in a luxurious paradise while staying at this hotel of great category. Many have even stated that they are already planning on coming back and recommending the resort to their friends and family. However, some guests have noted that the lighting in the restaurants is too bright and does not match the ambient and luxury experience expected from a 5 star resort. While the food and facilities did not always meet the 5 star expectations, the personal service was exceptional and highly recommended. Overall, the Royal Hideaway Playacar All-Inclusive Adults Only Resort is an excellent hotel for a quiet and beautiful vacation.
$
+12
5 Star
AI-generatedOffers a luxurious all-inclusive experience in the exclusive Playacar area. Features elegant rooms, gourmet dining, and a relaxing spa. Guests can enjoy a serene beach and top-notch service.
La Casa de la Playa by Xcaret- All Inclusive Adults Only11.9 mi from Cozumel
Hotel in Playa del Carmen
9.3
Excellent$
+5
5 Star
AI-generatedThis boutique luxury all-inclusive resort is adults-only and features just 63 suites, each with a private plunge pool and butler service. It offers haute cuisine from renowned chefs, including Michelin-starred options, and provides exclusive access and experiences within the Xcaret parks.
From $53
$
5 Star
Summary of reviews related to the '5 Star' category
Summarized by AI
Capital O Mimi Del Mar in Playa del Carmen offers visitors a mixed experience, characterized by its prime beachfront location and generally friendly, helpful staff. While it's not a five-star resort, it doesn't pretend to be one, functioning more accurately as a three-star hotel.
Guests appreciate the good beds and comfortable rooms, some of which come with balconies boasting ocean views. The cleaning staff is diligent, maintaining both indoor and outdoor spaces. The hotel is situated conveniently close to night bars and popular spots, making it a cheap and accessible option for travelers.
However, numerous reviews highlight the lack of luxury services and unhelpful reception staff. The property offers basic amenities with some guests feeling misled by its advertised five-star status, often giving it two to three stars in reality. Despite this, its excellent location and friendly general staff contribute positively to the overall experience.
Guests appreciate the good beds and comfortable rooms, some of which come with balconies boasting ocean views. The cleaning staff is diligent, maintaining both indoor and outdoor spaces. The hotel is situated conveniently close to night bars and popular spots, making it a cheap and accessible option for travelers.
However, numerous reviews highlight the lack of luxury services and unhelpful reception staff. The property offers basic amenities with some guests feeling misled by its advertised five-star status, often giving it two to three stars in reality. Despite this, its excellent location and friendly general staff contribute positively to the overall experience.
From $208
$
+15
Info
Categories
5 Star
Sustainability Journey
Spa
From $241
$
+13
Info
Summary of reviews
Summarized by AI
Riu Palace Riviera Maya - All Inclusive is highly regarded for its exceptional location, offering breathtaking views and a serene beachfront position. Nestled in a safe neighborhood, the hotel provides easy access to local attractions such as Playa del Carmen, Cancun, Tulum, and Chichen Itza, making it an ideal base for exploring the region. The turquoise sea nearby ensures beautiful beach access, significantly enhancing the guest experience.
The breakfast service at the hotel is celebrated for its variety and quality, with a buffet spread that caters to all tastes. Guests rave about the diverse offerings, deeming the breakfast exceptional and satisfying, though early breakfast options are somewhat limited. Dinner at Riu Palace Riviera Maya receives positive feedback for its variety, with multiple restaurants providing excellent cuisine, although some guests note limited menus at certain venues.
The rooms are noted for their cleanliness and comfort, with spacious and well-equipped accommodations offering a cozy retreat. While some guests mention issues with bathroom layouts and views, these minor inconveniences are overshadowed by the overall positive impression. The hotel infrastructure and front desk services are praised for efficiency and hospitality, further enhancing the guest experience.
Cleanliness is a standout feature of Riu Palace Riviera Maya, with the hotel consistently maintaining immaculate conditions in all areas. The staff's dedication to cleanliness complements the high standards of service, contributing to the hotel's welcoming ambiance.
The staff receives high accolades for their friendly and professional demeanor, ensuring guests feel at home throughout their stay. Whether offering drinks poolside or assisting in the lobby, the staff's attentiveness and warmth significantly enhance the hospitality experience.
The pool area is another highlight, appreciated for its cleanliness and maintenance, featuring a swim-up bar and multiple pools with sea views. Despite some feedback on pool size and water temperature, guests generally enjoy the pool amenities.
The beach offers a picturesque retreat with pristine sands, attentive service, and ample sunbeds, providing a serene environment for relaxation. Its beauty and tranquility contribute significantly to the overall guest satisfaction.
Overall, Riu Palace Riviera Maya - All Inclusive impresses with its location, service, and facilities, offering a comfortable and clean retreat for guests seeking a beachfront paradise with access to cultural attractions.
The breakfast service at the hotel is celebrated for its variety and quality, with a buffet spread that caters to all tastes. Guests rave about the diverse offerings, deeming the breakfast exceptional and satisfying, though early breakfast options are somewhat limited. Dinner at Riu Palace Riviera Maya receives positive feedback for its variety, with multiple restaurants providing excellent cuisine, although some guests note limited menus at certain venues.
The rooms are noted for their cleanliness and comfort, with spacious and well-equipped accommodations offering a cozy retreat. While some guests mention issues with bathroom layouts and views, these minor inconveniences are overshadowed by the overall positive impression. The hotel infrastructure and front desk services are praised for efficiency and hospitality, further enhancing the guest experience.
Cleanliness is a standout feature of Riu Palace Riviera Maya, with the hotel consistently maintaining immaculate conditions in all areas. The staff's dedication to cleanliness complements the high standards of service, contributing to the hotel's welcoming ambiance.
The staff receives high accolades for their friendly and professional demeanor, ensuring guests feel at home throughout their stay. Whether offering drinks poolside or assisting in the lobby, the staff's attentiveness and warmth significantly enhance the hospitality experience.
The pool area is another highlight, appreciated for its cleanliness and maintenance, featuring a swim-up bar and multiple pools with sea views. Despite some feedback on pool size and water temperature, guests generally enjoy the pool amenities.
The beach offers a picturesque retreat with pristine sands, attentive service, and ample sunbeds, providing a serene environment for relaxation. Its beauty and tranquility contribute significantly to the overall guest satisfaction.
Overall, Riu Palace Riviera Maya - All Inclusive impresses with its location, service, and facilities, offering a comfortable and clean retreat for guests seeking a beachfront paradise with access to cultural attractions.
Categories
5 Star
Beach
Pool
Children's Pool
Pool Swim Up Bar
Outdoor Pool
$
+8
Info
Summary of reviews
Summarized by AI
MAYAB Playa - 5Th. Ave boasts an unbeatable location on the vibrant 5th Avenue in Playa del Carmen, placing guests right in the heart of the action. The hotel's proximity to the beach, shopping areas, dining venues and entertainment options ensures that everything is within walking distance, making it extremely convenient for exploring the area. Easy access to the ADO bus station and ferry terminal further enhances connectivity to nearby attractions like Cozumel, contributing to a seamless and enjoyable stay.
While the location is highly praised, the rooms receive mixed feedback. Though amenities such as air conditioning and TV are appreciated, numerous guests express concerns about cleanliness and maintenance. Issues such as dirty towels, unsatisfactory bathroom conditions and noise due to the hotel's central position above a bar are frequently highlighted.
Cleanliness is a recurring issue with guests reporting dirty sheets, towels and rooms, accompanied by an unpleasant odor in some cases. The presence of cockroaches and other critters, along with infrequent housekeeping, detracts from the overall stay experience. Neglected facilities, such as the pool being closed for maintenance and broken mini fridges, further indicate a need for better upkeep.
Staff interactions also vary with some guests finding certain members friendly and helpful, particularly the receptionist. However, issues such as difficulty locating front desk personnel, handling of reservations and communication barriers indicate a need for improved service delivery and communication. Incidents like long waits for check-ins and a lack of assistance with luggage highlight areas for improvement in basic hospitality services.
Despite these drawbacks, the hotel's prime location provides a significant advantage for guests looking to explore Playa del Carmen conveniently.
While the location is highly praised, the rooms receive mixed feedback. Though amenities such as air conditioning and TV are appreciated, numerous guests express concerns about cleanliness and maintenance. Issues such as dirty towels, unsatisfactory bathroom conditions and noise due to the hotel's central position above a bar are frequently highlighted.
Cleanliness is a recurring issue with guests reporting dirty sheets, towels and rooms, accompanied by an unpleasant odor in some cases. The presence of cockroaches and other critters, along with infrequent housekeeping, detracts from the overall stay experience. Neglected facilities, such as the pool being closed for maintenance and broken mini fridges, further indicate a need for better upkeep.
Staff interactions also vary with some guests finding certain members friendly and helpful, particularly the receptionist. However, issues such as difficulty locating front desk personnel, handling of reservations and communication barriers indicate a need for improved service delivery and communication. Incidents like long waits for check-ins and a lack of assistance with luggage highlight areas for improvement in basic hospitality services.
Despite these drawbacks, the hotel's prime location provides a significant advantage for guests looking to explore Playa del Carmen conveniently.
Categories
5 Star
Luxury
Beach
$
+15
Info
Categories
5 Star
All-Inclusive Packages
Luxury
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