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Summary of reviewsHotel Palacio de Cristal in Burela receives high praise for several aspects, creating a universally positive impression among its guests.
Centrally located on a main road, the hotel is ideally positioned for exploring Burela and its surrounding Coastal Lugo area. Guests appreciate its proximity to main attractions, including the port and beaches and the convenience of nearby shops, restaurants and the station. The location is especially suitable for those on the Camino and offers a peaceful atmosphere due to excellent sound insulation, despite the street not being particularly picturesque. Though it’s not wheelchair accessible and some find it slightly far from the beach, the benefits of its central position outweigh these minor drawbacks.
Breakfast at Hotel Palacio de Cristal is highly regarded for its variety, quality and exceptional value for money. Guests enjoy unique offerings like freshly squeezed orange juice, homemade cakes and hearty potato omelettes. While the buffet may not be abundant, it is deemed sufficient and satisfying with a mix of hot and cold items catering to varied preferences. The breakfast is described as superb and one of the highlights of staying at the hotel.
The hotel's restaurant also earns commendations for its excellent seafood dishes, particularly the lobster and seafood rice. With a diverse menu and great quality-price ratio, dining is a delightful and budget-friendly experience. Guests appreciate the cleanliness and efficiency of the service, despite some mixed reviews about specific dishes and the late dinner schedule.
The rooms at Hotel Palacio de Cristal are spacious, comfortable and clean, featuring modern and tastefully decorated interiors. Guests highlight the comfortable beds, modern bathrooms and thoughtful touches like complimentary water and chocolates. Despite occasional noise disturbances and minor issues with room heating, the general sentiment about the accommodations is highly positive.
Cleanliness is a standout attribute of the hotel with guests frequently noting the spotless condition of rooms and facilities. Newly renovated bathrooms and clean linens enhance the overall experience and the hotel's commitment to high standards of hygiene is consistently recognized and valued.
The exceptional staff at Hotel Palacio de Cristal play a significant role in guest satisfaction. Known for their friendliness, attentiveness and professionalism, the staff—including notably commended receptionists—provide excellent service and personal attention. This dedication greatly enhances the guest experience, making the hotel a preferred choice for many.
Guests generally have positive feedback about the hotel's free WiFi, which is reliable and effective for their needs. Parking is also well accommodated with a variety of options, including free and private parking, although on-site parking could benefit from better maintenance.
Finally, the beds are frequently praised for their extraordinary comfort, contributing to a restful stay. High-quality mattresses and pillows, along with soft and cozy bedding, ensure a rejuvenating sleep experience, despite a few mentions of worn mattresses or combined beds causing discomfort.
Business travelers also find the hotel suitable, valuing the comfortable workspaces, restful rooms, professional staff and delicious breakfast. These features make Hotel Palacio de Cristal a highly recommended choice for both leisure and business travelers visiting Burela. Show more
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Categories
Hotel with Parking
The hotel features private parking on site (reservation is needed) and costs EUR 10 per day. It is within walking distance from the beach and offers convenient access to the marina and harbor.
Family Friendly Hotel
Business Hotel
Cheap Hotel
Hotel with Gym
Room Types
Double or Twin RoomRooms at Palacio de Cristal feature modern décor and come with flat-screen TV and a private bathroom with hairdryer and free toiletries.
Studio Double Deluxe with SofaThis modern suite has designer furniture and includes a flat-screen TV, free Wi-Fi, a minibar and safe. The private bathroom has a hairdryer.
Single RoomThese modern rooms comes with a flat-screen TV, free Wi-Fi and a private bathroom with a hairdryer and free toiletries.
Double Room with Extra BedThese modern rooms comes with a flat-screen TV, free Wi-Fi and a private bathroom with a hairdryer and free toiletries.
Double Room with two Extra BedsThese modern rooms comes with a flat-screen TV, free Wi-Fi and a private bathroom with a hairdryer and free toiletries.
Guest Reviews
8.7
Very Good
Location
Hotel Palacio de Cristal boasts a highly praised location that many guests find ideal for exploring Burela and its surrounding areas. Situated centrally on a main road, the hotel provides easy access to main attractions and amenities in the town, including the port and beaches, making it convenient for travelers keen on discovering the Coastal Lugo area. Visitors also appreciate its proximity to shops, restaurants and the station, noting that it’s well-connected while still offering a peaceful atmosphere.
Although some find the street it’s on not particularly picturesque, this drawback is mitigated by the excellent sound insulation which ensures a quiet stay despite any potential street noise. Guests also commend the hotel for its great service, cleanliness and spacious rooms, which add to the overall positive experience. Visitors mention the hotel being perfect for those on the Camino, emphasizing its strategic location for various activities and sightseeing.
There are a few mentions of the hotel not being wheelchair accessible due to stairs leading from the street to the reception and some guests noted it’s a bit further from the beach and the center of Burela than they preferred. However, the majority find its central position to be overwhelmingly beneficial, particularly for short stays and as a base for touring the Mariña Lucense.
Breakfast
Hotel Palacio de Cristal's breakfast receives widespread praise from guests, many of whom highlight its exceptional value for money. Guests appreciate the variety and quality of the offerings with several noting the availability of freshly squeezed orange juice, homemade cakes and a hearty potato omelette. The breakfast is described as very complete, suitable for almost any taste and even surprisingly good for a two-star hotel.
While some reviews mention that the breakfast buffet is not especially abundant, it is generally deemed sufficient and satisfying. Guests also commend the breakfast for its excellent quality, often mentioning it as one of the highlights of their stay. The offerings include a good mix of hot and cold items, enough to cater to varied preferences.
Some guests found the breakfast buffet to be somewhat limited in terms of variety with a few pointing out the absence of certain items like a wider selection of fruits. Nonetheless, the overall sentiment remains positive with many considering it incredible for the price. The breakfast setting is also appreciated, as it adds to the pleasant experience.
Overall, the breakfast at Hotel Palacio de Cristal is well-regarded, described variously as superb, fantastic and phenomenal, making it a noteworthy aspect of the stay at this charming hotel.
Dinner
Hotel Palacio de Cristal's dining experience receives generally positive feedback from guests. The hotel's restaurant is widely praised for its excellent food quality and good service. Many reviewers highlighted the deliciousness of the seafood dishes, particularly the lobster rice and seafood rice, which were frequently mentioned as exceptional. The restaurant is also noted for its great quality-price ratio, making it both affordable and worthwhile.
Guests frequently described the dining options as phenomenal, amazing and highly recommended. The variety in the hotel’s restaurant menu is appreciated, offering both daily menus and a la carte options. Cleanliness and staff efficiency are also commended, adding to the overall pleasant dining experience. Despite some mixed reviews concerning specific dishes and the late dinner schedule, the positive remarks about the restaurant’s food quality, variety and service dominate.
In summary, the restaurant at Hotel Palacio de Cristal provides a delightful and budget-friendly dining experience with excellent seafood and a diverse menu, making it a standout feature of the hotel.
Rooms
Hotel Palacio de Cristal offers a great experience with its spacious and impeccably clean rooms. Guests frequently commented on the comfortable and modern accommodations, highlighting the comfortable beds as a standout feature. The rooms appear just as advertised, boasting good-sized bathrooms that have been recently renovated, adding to the overall comfort and appeal.
Many reviews appreciated the well-appointed and tastefully decorated spaces, noting the modern and bright bathrooms. The large rooms with ample space contribute to a pleasant stay, complemented by welcome details such as water and chocolates. The superb amenities and clean environments impressed many visitors, creating a cozy and inviting atmosphere.
On the downside, some guests mentioned poor soundproofing and occasional noise disturbances from neighboring rooms. A few reviews pointed out insufficient room heating and lacking water bottles. Despite these minor issues, the general sentiment was highly positive with the rooms being described as beautiful and comfortable, offering a great value for money.
Overall, Hotel Palacio de Cristal provides spacious and comfortable rooms with modern amenities and thoughtful touches, ensuring guests have a restful and enjoyable stay. The quality of the accommodations and the helpful staff make it a recommended choice for travelers.
Beds
The reviews for 'Hotel Palacio de Cristal' overwhelmingly highlight the extraordinary comfort of the beds, ensuring guests have a restful and rejuvenating stay. Many guests repeatedly praised the beds, noting that they are not only very comfortable but also cozy and supportive. It seems that the hotel places significant emphasis on providing high-quality bedding with several remarks about the excellent mattresses and pillows, which were described as soft and relaxing.
Several rooms apparently come with large, spacious beds, further enhancing the sleep experience. Descriptors such as "super comfortable" and "fantastic comfort" appear frequently, emphasizing the general satisfaction with the sleeping arrangements. Even the bedding itself is noted to be soft and cozy, contributing to an all-around comforting environment.
However, a few reviews did mention some inconsistencies, such as instances where the mattress felt worn out or saggy and situations where two beds were combined to make a double bed, leading to discomfort. Despite these occasional remarks, the general consensus is that the hotel excels in providing a comfortable sleeping environment with warm, cozy beds.
Cleanliness
Hotel Palacio de Cristal receives high praise for its exceptional cleanliness with guests repeatedly noting the spotless condition of the rooms and facilities. The hotel offers well-maintained, comfortable accommodations, including newly renovated bathrooms that are frequently described as very clean and modern. The global cleaning of the rooms stands out with the cleanliness consistently being rated as excellent or even a perfect 10 out of 10.
The hotel's facilities are not only clean but also recently updated, providing a contemporary and welcoming environment. Guests appreciate the attention to cleanliness in every part of their stay, from the overall cleanliness of the hotel to specific details such as clean bathrooms and comfortable beds with clean linens.
The positive remarks about cleanliness are echoed throughout the reviews, showing that the hotel's commitment to maintaining a high standard is recognized and valued by its guests. The friendly and attentive staff further enhance the experience, ensuring that the rooms and common areas remain spotless.
A few minor issues with room cleaning were noted, but these seem to be exceptions rather than the rule. Overall, Hotel Palacio de Cristal delivers a consistently clean and comfortable stay, making it a preferred choice for travelers seeking a hygienic and pleasant accommodation.
Staff
Hotel Palacio de Cristal in Burela stands out for its exceptional staff, consistently praised for their friendliness, attentiveness and professionalism. Across numerous guest reviews, the hotel's employees are lauded for their kindness and helpfulness with particular commendation for the receptionists, notably Maribel and Elena, for providing outstanding service. Guests highlight the excellent treatment and personal attention they receive from the staff, both at the front desk and within the cafeteria, ensuring an enjoyable and comfortable stay. The staff's attentiveness and ability to listen and respond to guests' needs significantly enhance the overall experience at the hotel, making it a preferred choice for many returning visitors. Overall, the friendly and efficient service provided by the hotel's dedicated team contributes greatly to guest satisfaction, leaving a lasting impression of warmth and hospitality.
Wi-Fi
The WiFi at Hotel Palacio de Cristal generally receives positive feedback from guests with many noting the excellent connection and reliable performance. Free WiFi is available throughout the hotel and several reviews highlight that it works very well. While a few mentions indicate occasional problems, these issues do not seem to notably inconvenience most guests. Overall, the WiFi service is considered fine and effective for visitors' needs.
Parking
Hotel Palacio de Cristal offers a variety of parking options that generally cater well to its guests. The convenience of free parking next to the hotel and an easy parking area is frequently noted. Guests appreciate the private parking lot available on the premises, although it's mentioned to be on the smaller side. The hotel provides reserved parking that is comfortable and fairly accessible. There is also free private parking and an option for covered parking for motorcycles, which adds to the versatility. For those who don’t mind a short walk, street parking and free parking in the surroundings are readily available and usually, finding a spot isn't difficult. However, some reviews indicate that the parking area could use better maintenance as it appears somewhat neglected. For paid parking, the fees are reasonable and the accommodations for bikes in the garage add convenience. Overall, while the on-site parking might be limited, ample alternatives nearby help ensure that parking is not a significant hassle for guests.
Business
Hotel Palacio de Cristal in Burela has garnered positive feedback from business travelers for several key aspects. Guests have appreciated the comfortable spaces available for work, which facilitate productivity during their stay. Additionally, the rooms are highlighted as great places to rest after a long working day, ensuring a balance between work and relaxation. The staff's kindness and professionalism contribute significantly to a pleasant experience, making guests feel well taken care of. The delicious breakfast offerings add to the overall satisfaction of the stay. Despite some comments on the positioning and room rates, the hotel remains a highly recommended choice for business visitors to Burela with repeat stays underlining its appeal.
No, Hotel Palacio de Cristal doesn't have any pool.
No, a spa isn't available at Hotel Palacio de Cristal.
No, Hotel Palacio de Cristal doesn't allow dogs.
Yes, parking facilities are available at Hotel Palacio de Cristal.