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Summary of reviewsThe Hyatt Regency San Francisco Airport is highly regarded by guests, particularly for its exceptional location near San Francisco International Airport (SFO), which makes it an optimal choice for travelers. The convenience is amplified by a complimentary shuttle service to and from the airport, making early flights or late arrivals less stressful. Guests find the hotel further advantageous due to its easy access to downtown San Francisco and nearby Burlingame, which offers an array of shops and restaurants.
The hotel staff consistently impresses with their friendliness and helpfulness, contributing significantly to a positive guest experience. Individual personnel, such as those at the front desk and event staff, receive specific commendations for their professional and courteous service. This dedication is evident throughout various services, including the restaurant and shuttle operations.
Cleanliness is another strong point for the hotel with numerous reviews praising the spotless and well-maintained rooms and facilities. Housekeeping efficiency and the overall commitment to cleanliness make for a comfortable and welcoming environment.
The guest rooms are typically described as spacious, clean and comfortable, featuring quiet atmospheres despite the proximity to the airport. Comfortable beds and high cleanliness standards greatly contribute to a restful stay. Additional positives include helpful and courteous staff, ensuring a pleasant stay for guests. However, minor criticisms highlight outdated carpets, occasional traffic noise and some malfunctions with air conditioning units.
Breakfast at the hotel garners mixed reviews. While many appreciate the quality and variety offered, including an impressive breakfast buffet and a unique pancake-making machine, some guests find the options limited and overpriced. The lack of included breakfast or complimentary coffee is noted as a drawback.
The parking facilities, though secure and conveniently located, receive criticism for high costs, which range from $36 to $40 per night. Guests also mention occasional issues with crowdedness and multiple charges, alongside concerns about cleanliness within the parking garage.
In summary, the Hyatt Regency San Francisco Airport provides a convenient, comfortable stay primarily supported by its advantageous location, exceptional staff and cleanliness standards. While certain areas like breakfast options and parking costs could benefit from improvement, the overall guest experiences are positive, making it a solid choice for travelers. Show more
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Categories
Hotel near Golf Courses
Located in Burlingame, offers proximity to Crystal Springs Golf Course. Provides a comfortable stay with convenient access to the airport.
Dog Friendly Hotel
This hotel is listed as pet-friendly.
Hotel with Swimming Pool
The Hyatt Regency offers a large, well-maintained outdoor pool, providing ample space for swimming and recreation. Its convenient location and comprehensive amenities make it a popular choice for travelers.
Heated Pool Outdoor Pool
Business Hotel
This hotel is near the San Francisco Airport and offers comprehensive business facilities. It is a large hotel with ample meeting and event spaces suitable for various business needs.
Hotel with Gym
Features a comprehensive fitness center with cardio machines, strength-training equipment, and free weights. The spacious facility allows guests to maintain their fitness routine while traveling.
4-Star Hotel
This hotel offers an outdoor pool, a bistro, and a bar. It also provides a free airport shuttle. These amenities contribute to a comfortable and convenient stay.
Hotel with Heated Pool
This award-winning hotel offers an outdoor heated pool and whirlpool. It provides a premium amenity for guests to relax and rejuvenate during their stay near the airport.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Free Wi-Fi
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Room Types
Double Room with Accessible Shower - Disability AccessOffering free WiFi and an ergonomic workstation, this disability access room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops.
Double Room with Accessible Tub - Disability AccessOffering free WiFi and an ergonomic workstation, this disability access room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops.
King Room with Accessible Shower - Disability AccessOffering free WiFi and an ergonomic workstation, this disability access room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops.
King Room with Accessible Tub - Disability AccessOffering free WiFi and an ergonomic workstation, this disability access room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops.
King StudioLocated on the 2nd floor, this suite offers a view of the Atrium or exterior, and includes a living room, a spacious work area, a 55" HD TV with cable and satellite channels, stereo system, an in room safety deposit box, a refrigerator, a coffee machine, and an en suite bathroom with premium toiletries.
Standard Queen Room with Two Queen BedsOffering free WiFi and an ergonomic workstation, this room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
Standard King RoomOffering free WiFi and an ergonomic workstation, this king room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
Standard Queen RoomOffering free WiFi and an ergonomic workstation, this queen room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
Queen Room with Two Queen Beds and Bay View Offering free WiFi and an ergonomic workstation, this room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
King Room with Bay ViewOffering free WiFi and an ergonomic workstation, this room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
Queen Room with Two Queen Beds - High FloorOffering free WiFi and an ergonomic workstation, this high floor room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
King Room - High FloorOffering free WiFi and an ergonomic workstation, this high floor king room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a shower with dual shower heads.
Double Room with Accessible Tub - Disability AccessThis ADA room features a 49-inch HDTV, black out shades and a private bathroom with granite counter-tops and a bathtub.
Suite with Bay ViewThis spacious suite offers a separate living area with multiple flat-screen TVs, a coffee machine, a refrigerator, air conditioning, and an en suite bathroom.
Premier SuiteThe spacious suite provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. This suite features a wardrobe, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
Corner King RoomThis air-conditioned quadruple room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
The Hyatt Regency San Francisco Airport boasts an optimal location that guests find extremely convenient for various reasons. Its proximity to San Francisco International Airport (SFO) is frequently highlighted, making it a preferred choice for travelers with early flights or late arrivals. The hotel offers a free shuttle service to and from the airport, adding a layer of convenience that guests appreciate.
Many reviews mention the ease of getting to downtown San Francisco by car, suggesting that the hotel serves as a practical base for exploring the city. The location also provides quick access to Burlingame, where family, shops and restaurants are nearby, enhancing the overall appeal.
The property is well-maintained with friendly staff and spacious, comfortable rooms. Guests note that despite being close to the airport, the rooms remain quiet, ensuring a restful stay. The hotel’s convenient parking and ease of check-in further contribute to a positive experience.
On the downside, some reviews indicate that the location might be the primary highlight with other aspects of the hotel receiving less enthusiastic mentions. However, the combination of a great location, good facilities and friendly staff makes it a solid choice for anyone needing to stay near SFO or looking for a convenient stopover with easy access to various Bay Area attractions.
Breakfast
The breakfast experience at the Hyatt Regency San Francisco Airport receives mixed feedback from guests. Many travelers praise the breakfast for its variety and quality with several highlighting the amazing breakfast buffet and the unique pancake-making machine as standout features. Guests who enjoyed the breakfast found it great and amazing, appreciating the range of choices available.
However, not all feedback is positive. Some guests feel that the breakfast options are limited and could be improved. Additionally, the price of the breakfast is a common concern, described as high and overpriced, particularly when considering the simplicity of the offerings.
Another significant drawback mentioned is that breakfast is not included in the room rate and there are no complimentary options such as coffee in the lobby. The lack of room service and the availability of only grab-and-go items in the afternoon also disappoint guests, who expected more from a hotel of this caliber.
Overall, while the quality and certain features of the breakfast impress many, the cost, limited options and lack of inclusive services are areas where guests feel improvements are needed.
Rooms
The rooms at the Hyatt Regency San Francisco Airport receive generally positive feedback from guests. Many highlight the spacious, clean and comfortable nature of the accommodations. Most guests find the size of the rooms to be above average with specific mentions of comfortable beds and quiet atmospheres contributing to a restful stay. The hotel's excellent cleanliness standards are frequently praised, alongside secure parking and a convenient location.
Guests also appreciate the helpful and courteous staff. However, some reviews indicate areas for improvement, such as outdated carpets, malfunctioning AC units and heavy or noisy room doors. Occasional remarks about strange odors and traffic noises in highway-facing rooms were noted, as well as some issues with the thermostat system causing uncomfortable temperatures at night.
Overall, while a few updates could enhance the experience, the general consensus points to the hotel offering comfortable and functional rooms, making it a solid choice for travelers, especially given its close proximity and shuttle connection to the airport.
Beds
The beds at the Hyatt Regency San Francisco Airport receive high marks from guests, who frequently describe them as very comfortable and super comfortable. Many praised the pillows, adding to a positive sleeping experience. However, some guests noted that the beds could be harder than expected with a few mentioning discomfort and waking up with a stiff neck. Despite these occasional issues, the consensus remains favorable, underscoring comfortable beds as a standout feature of the hotel. Overall, guests often found the beds to be a highlight of their stay, enhancing the overall comfort alongside the hotel's proximity to the airport and other amenities.
Cleanliness
The Hyatt Regency San Francisco Airport is predominantly praised for its outstanding cleanliness with guests frequently highlighting the spotless condition of both the rooms and the overall facility. The rooms are described as large, clean and spacious, creating a comfortable and quiet environment despite the hotel's bustling traffic.
Many guests commend the hotel for its exceptional staff, describing them as friendly, helpful and accommodating. Housekeeping in particular is noted for their efficiency and kindness, ensuring that rooms are well-maintained and welcoming. The comfort of the beds also receives high marks, contributing to a pleasant stay.
While the hotel enjoys a strong reputation for cleanliness, there are occasional mentions of less favorable experiences, such as specific areas not meeting expectations or the facility feeling dated. However, these instances seem to be exceptions rather than the norm.
Overall, the Hyatt Regency San Francisco Airport is well-regarded for its commitment to cleanliness and attentive service, making it a solid choice for travelers seeking convenience and comfort near the airport.
Staff
The staff at Hyatt Regency San Francisco Airport consistently impress guests with their friendliness and helpfulness. Numerous visitors commend the excellent customer service provided, particularly highlighting individuals like Gloria from the front desk and the accommodating event staff. The professionalism and courteous nature of the employees contribute to a seamless experience, from quick and kind check-ins to the supportive assistance offered at various touchpoints within the hotel. Reviews frequently mention the staff's willingness to provide directions and the extra efforts taken to ensure guests feel welcomed and comfortable. Positive interactions extend to the restaurant and shuttle services, where the personnel are noted for their kindness and responsibility. Overall, the dedicated and caring staff make a significant impact, enhancing the hotel's reputation and making guests eager to return.
Parking
The Hyatt Regency San Francisco Airport offers the convenience of ample and secure parking with quick access from the parking lot. However, guests frequently express concerns about the high cost with fees often cited as $36 to $40 per night. Despite the security and accessibility, the parking garage's cleanliness can be an issue and occasionally, guests find the parking area crowded. Some guests also report being charged multiple times for parking, adding to the frustration. While the hotel provides in-and-out privileges, the overall sentiment highlights a need for more reasonable parking rates to align better with guest expectations.
Yes, Hyatt Regency San Francisco Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hyatt Regency San Francisco Airport.
Yes, Hyatt Regency San Francisco Airport welcomes dogs.
Yes, parking facilities are available at Hyatt Regency San Francisco Airport.
Yes, Hyatt Regency San Francisco Airport has a gym.