Best Western PLUS Burnaby Hotel

Burnaby 49.22424700, -122.98582300 , 5411 Kingsway (Show on Map)
8.0
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Best Western PLUS Burnaby Hotel receives high praise from guests for its strategic and convenient location in Burnaby, making it an attractive choice for those visiting the Vancouver area. Its proximity to public transport options like the SkyTrain and nearby attractions such as Metrotown with its shopping and dining options further adds to its appeal. Despite being on a busy street, the hotel is noted for providing a peaceful retreat, particularly in rooms away from the road, ensuring a quiet stay.

The hotel's breakfast offering is a standout feature, widely appreciated for its variety and quality, exceeding the expectations of many guests. Included in the room rate, the breakfast features a generous selection of options catering well to North American tastes, complemented by excellent service from the breakfast staff.

Rooms at the hotel consistently impress visitors with their spaciousness, cleanliness, and comfort. Many guests appreciate the sizable rooms, suitable for families, and well-equipped with amenities like a kitchenette and complimentary Wi-Fi. The friendly and helpful staff contribute to the positive experience, with their efficient and accommodating service repeatedly mentioned as a highlight.

Cleanliness across the property, including the common areas, is maintained to a high standard, contributing to the overall pleasant ambiance of the hotel. The staff's friendliness and professionalism, particularly those at reception and breakfast service, are frequently highlighted as enhancing guests' experiences.

The hotel offers strong and reliable Wi-Fi, appreciated by guests for its convenience and contributing to the overall value. The ample, convenient parking, including EV charging stations, is another benefit frequently noted by visitors. Additionally, the comfortable beds in clean, tidy rooms ensure restful nights, with minor exceptions on bed firmness.

As a pet-friendly establishment, the hotel caters well to guests traveling with dogs, with thoughtful touches such as goodie bags upon arrival and nearby parks for walks, despite a small daily fee for pets.

Overall, Best Western PLUS Burnaby Hotel delivers a comfortable and convenient stay, grounded in excellent service, cleanliness, and attention to guest needs, making it a favored option in the Burnaby area.
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Hotel Taking Steps Towards Sustainability
This hotel is listed as a 'Green Hotel' by both the AARP Travel Center and Expedia, demonstrating its commitment to environmentally friendly practices within its operations.

Hotel with Parking
This hotel offers onsite parking for a fee, with both outdoor and garage options available. Complimentary electric vehicle charging stations are also provided, adding a valuable service for EV owners.

3-Star Hotel
Located in Burnaby, the Best Western Plus Burnaby Hotel offers comfortable accommodations and convenient access to Vancouver. It is known for its friendly service and practical amenities.

Hotel for Honeymoon

Dog Friendly Hotel

Business Hotel

Accessible Hotel

Hotel with Gym

Room Types
Queen Room with Two Queen Beds This room offers a flat-screen TV, refrigerator, and coffee machine. Free toiletries and a hairdryer are available in the private bathroom. Free WiFi is available.

Kitchenette Room with One Queen Bed This room offers a flat-screen TV, refrigerator, and coffee machine. Free toiletries and a hairdryer are available in the private bathroom. Free WiFi is available.

Queen Room - Non-Smoking This room offers a flat-screen TV and a refrigerator, microwave, and coffee machine. Free toiletries and a hairdryer are available in the private bathroom. Free WiFi is available.

One-Bedroom Queen Suite with Sofa Bed - Non-Smoking This suite offers a flat-screen TV, separate bedroom, and a kitchen with an oven, refrigerator, microwave, and coffee machine. Free toiletries and a hairdryer are available in the private bathroom. Free WiFi is available.

King Room - Non-Smoking This room offers a flat-screen TV, refrigerator, and coffee machine. Free toiletries and a hairdryer are available in the private bathroom. Free WiFi is available.

Kitchenette Room with King Bed This room offers a flat-screen TV, refrigerator, and coffee machine. Free toiletries and a hairdryer are available in the private bathroom. Free WiFi is available.

Queen Room - Accessible Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.

King Room with Sofa Bed - Non-Smoking Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room is air-conditioned and features a flat-screen TV, a tea and coffee maker, a safe deposit box and a sofa. The unit offers 2 beds.

Guest Reviews
8.0
Very Good
Location
The Best Western PLUS Burnaby Hotel enjoys a strategic and convenient location in Burnaby, making it an appealing choice for visitors to the Vancouver area. Its proximity to the SkyTrain, approximately a ten-minute walk away, allows for easy and efficient access to downtown Vancouver and other key attractions. The hotel is also well-situated for those visiting the lively Metrotown area, with its abundance of shopping and dining options just a short walk away. Guests have praised its convenient public transport links, including an accessible bus stop right at the doorstep.

Despite being on a busy street, the hotel offers a quiet retreat, especially in rooms set further from the road, ensuring a peaceful stay. Visitors appreciate the abundant nearby amenities such as shopping centers, diverse restaurants, and popular sites like Deer Lake Park. The hotel's location also facilitates effortless travel throughout the Lower Mainland, allowing guests to easily connect with other cities in the region.

Considered a good choice for families with its lush parks nearby, the hotel features modern amenities, including free parking and EV charging stations. While not located in downtown Vancouver, the hotel manages to offer the best of both worlds: proximity to bustling points of interest combined with a tranquil setting. Its warm and friendly staff, coupled with the comfortable accommodations and included breakfast, make it a favored option for both short and extended stays.

Breakfast
The breakfast at Best Western PLUS Burnaby Hotel has received widespread acclaim from guests for its quality and variety. Many guests have praised it as being generous and delicious, often exceeding expectations. The breakfast is included in the room rate and features hot options like waffles, pancakes, bacon, sausages, and scrambled eggs, alongside continental choices such as muesli, bagels, and cold cuts. Guests noted the freshness and abundance of the food, as well as the excellent and friendly service provided by the breakfast staff. While the selection may not cater to every continental preference, particularly for European guests, the overall feedback suggests it caters well to North American tastes and offers great value. Despite a few remarks about simplicity or occasional dissatisfaction, the breakfast experience is frequently highlighted as a standout feature of the stay, adding to the comfort and convenience of the hotel’s prime location.

Rooms
The Best Western PLUS Burnaby Hotel offers rooms that consistently impress with their spaciousness, cleanliness, and overall comfort. Many guests appreciate the substantial size of the rooms, making them suitable for families or groups of up to four people. The rooms are frequently described as being very clean, with comfortable beds that provide a restful night’s sleep. Amenities like a kitchenette with a combination of stove, microwave, and fridge add convenience, alongside complimentary Wi-Fi and a varied breakfast that many find satisfactory.

Guests also highlight the excellent service from the staff, who contribute positively to their stays with helpful and friendly interactions. Despite the generally favorable reviews, some criticisms exist; instances of minor issues such as lingering odors or dated décor have been mentioned. However, these issues do not significantly detract from the overall consensus of comfort and value for money.

Facilities like the small outdoor pool and exercise room enhance the experience, while the hotel’s peaceful environment allows for relaxation away from the bustle of Vancouver. For those traveling with pets, thoughtful touches like a small goodie bag add to a welcoming atmosphere. Overall, the accommodation provides a reliably pleasant stay, marked by its spacious, clean, and comfortable rooms within easy access of local amenities.

Beds
When it comes to the beds at Best Western PLUS Burnaby Hotel, guests consistently praise their comfort, describing them as very comfortable, super comfy, and extremely comfortable. Visitors frequently highlight the beds and pillows, often wondering where the hotel sources such cozy pillows. The beds often contribute to a good night's rest, offering both comfort and adequate temperature regulation. Cleanliness is another appreciated aspect, with guests noting the clean and tidy state of both beds and bedding. However, there are occasional mentions of firmness that may not suit all preferences. Some guests find the beds a tad firm or narrow, and a few reviews highlight issues with bed size as not matching the advertised dimensions. Despite minor reservations, the overall impression is one of satisfaction, with the beds playing a pivotal role in the guests' enjoyment of their stay.

Cleanliness
Nestled in the vibrant area around Vancouver, the Best Western PLUS Burnaby Hotel exudes a palpable commitment to cleanliness that has consistently impressed its guests. Many reviews highlight the hotel's adherence to high hygiene standards, epitomized by spotless rooms and well-maintained facilities. Guests repeatedly note the immaculate condition of the rooms, which are complemented by comfortable beds, contributing to a restful stay. The property stands out for being exceptionally tidy, with daily cleaning services ensuring that everything remains in tip-top shape. Common areas, including the pool and guest laundry room, further reinforce this dedication to cleanliness. While the hotel might present as somewhat dated, the overall maintenance assures visitors of a pleasant and clean ambiance.

The staff at Best Western PLUS Burnaby Hotel receive accolades for their friendliness and efficiency, further enhancing the guest experience. Their proactive and helpful approach secures an easy check-in and check-out process, alongside attentive service during breakfast, which, according to reviewers, is excellent. Located conveniently for travelers planning to explore Vancouver via the Skytrain, the establishment offers clean and quiet accommodations, rated highly by solo travelers and families alike.

Though a few remarks suggest room for minor improvements in specific areas, the overwhelming consensus asserts that the hotel prioritizes cleanliness, making it a commendable choice for those seeking a peaceful and well-kept lodging option in the Burnaby area.

Staff
At the Best Western PLUS Burnaby Hotel, the experience with the staff is overwhelmingly positive, leaving a lasting impression on guests. The reviews consistently highlight the friendly and efficient demeanor of the check-in staff, with several guests noting their kindness, helpfulness, and professionalism. The reception team, including standout staff members like Felix, is praised for their exceptional service, always ready to assist with guest needs and providing cheerful greetings each morning.

Guests frequently describe the staff as accommodating and attentive, particularly those in front line roles and at the breakfast service. Their courteous nature and ability to handle unusual requests, such as greeting guests at odd hours or assisting with pets, contribute significantly to an enjoyable stay. The managerial staff also receives accolades, going beyond expectations to help and enhance the guest experience.

Overall, the staff at this hotel are characterized as being not only professional and knowledgeable but also genuinely friendly, all of which add up to a welcoming and inviting atmosphere. Their dedication to service enhances the guest experience, making the staff a notable highlight of the visit to the hotel.

Wi-Fi
The Wi-Fi at Best Western PLUS Burnaby Hotel generally leaves a positive impression on guests. Many mentioned strong signals and good internet access, indicating reliable connectivity. High-speed internet is highlighted as a standout feature, which enhances the convenience of staying connected during travel. The inclusion of Wi-Fi as part of the amenities is appreciated, contributing to the overall value. Additionally, guests benefit from free parking, which pairs well with the internet service for a seamless stay. While there are mentions of poor Wi-Fi, the predominant sentiment leans towards satisfaction with the hotel's internet services.

Parking
When staying at the Best Western PLUS Burnaby Hotel, guests can expect ample and convenient parking options that enhance the overall experience. Visitors appreciated the complimentary parking, often noting its sufficiency and ease of access. The outdoor onsite parking is not only abundant but also strategically positioned close to the rooms, which follows the hotel's practical motel-style layout. For those traveling with electric vehicles, there is the added convenience of on-site EV charging stations. Many reviews highlighted the benefit of parking being included in the stay, often alongside the included hot breakfast, adding value to the visit. This careful attention to guest conveniences, such as spacious and plentiful parking options, seemed to be well-received by travelers as part of the hotel's overall welcoming and efficiently managed environment.

3 Star
The Best Western PLUS Burnaby Hotel provides guests with a clean and comfortable stay, offering all the essentials one might need. As a three-star establishment, it meets expectations with adequate facilities, including a breakfast that aligns with its rating. While some might find the costs slightly on the higher side, this seems consistent with other hotels in the area. The hotel staff receive high praise for being wonderful and very nice, contributing to an overall pleasant stay. The rooms offer a quiet retreat, suitable for those looking to rest during a journey to another destination. Though some perceive it as more akin to a motel, it serves well as a convenient and reliable stopover.

Dog Friendly
Best Western PLUS Burnaby Hotel offers a welcoming environment for guests traveling with pets. They allow small dogs in the rooms, and many reviewers have noted that their dog was happy with the accommodations. The hotel is praised for being pet-friendly, providing a special attention to guests with pets, including cats. Guests appreciate the accommodating staff, who are willing to go the extra mile, such as shifting guests to the only available pet-friendly room when needed.

Upon arrival, pet owners are delighted to receive goodie bags, which adds a thoughtful touch to the stay. While there is an extra fee of $15 per day for dogs, the proximity to Deer Lake Park is seen as a bonus, offering a great spot for dog walks. Although some guests felt the fee could be a bit lower, the overall pet-friendly experience made it worthwhile for many travelers. The hotel seems to cater well to pet owners, with many considering it one of the best options for staying with their furry companions.


No, Best Western PLUS Burnaby Hotel doesn't have any pool.

No, a spa isn't available at Best Western PLUS Burnaby Hotel.

Yes, Best Western PLUS Burnaby Hotel welcomes dogs.

Yes, parking facilities are available at Best Western PLUS Burnaby Hotel.

Yes, Best Western PLUS Burnaby Hotel has a gym.

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