Aroma Hotel
Butterworth
5.41582100,
100.38182300
,
11, Butterworth Business City Centre, Jalan Raja Uda,
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Summary of reviewsAroma Hotel in Butterworth garners praise for its prime location, making it a highly convenient choice for guests. The hotel's proximity to an array of eateries, bars and cafes, as well as the bustling city center, creates an appealing atmosphere, especially for younger visitors looking to enjoy the local nightlife. Both leisure and practical needs are well-catered with ample parking available during the day enhancing the convenience for those traveling by car.
Guests highlight the spacious, comfortable and modernly designed rooms, which offer good city views. Affordability is a key plus, particularly for rooms with bathtubs. The hotel staff receive commendations for their friendliness and helpfulness with the reception team noted for making the check-in process smooth and pleasant. The overall attitude of the lobby and housekeeping staff adds a significant positive touch to the stay.
Despite the positives, there are areas where Aroma Hotel could improve. The effectiveness of the air conditioning in many rooms is a common concern with guests sometimes having to rely on ceiling fans. Lighting in the rooms is often described as dim and the condition of the bathrooms could benefit from better partitioning and maintenance. Occasional reports of cleanliness issues, such as yellowed linens and unpleasant odors, indicate that more consistent cleaning services would enhance the experience.
Parking at the hotel is ample and generally well-received, although some guests caution about the narrow pathway in the car park. Overall, the crucial highlights of Aroma Hotel are its strategic location, helpful and friendly staff and spacious parking with suggestions for improvements in air conditioning, lighting and bathroom facilities to boost guest satisfaction further.
Categories
Guests highlight the spacious, comfortable and modernly designed rooms, which offer good city views. Affordability is a key plus, particularly for rooms with bathtubs. The hotel staff receive commendations for their friendliness and helpfulness with the reception team noted for making the check-in process smooth and pleasant. The overall attitude of the lobby and housekeeping staff adds a significant positive touch to the stay.
Despite the positives, there are areas where Aroma Hotel could improve. The effectiveness of the air conditioning in many rooms is a common concern with guests sometimes having to rely on ceiling fans. Lighting in the rooms is often described as dim and the condition of the bathrooms could benefit from better partitioning and maintenance. Occasional reports of cleanliness issues, such as yellowed linens and unpleasant odors, indicate that more consistent cleaning services would enhance the experience.
Parking at the hotel is ample and generally well-received, although some guests caution about the narrow pathway in the car park. Overall, the crucial highlights of Aroma Hotel are its strategic location, helpful and friendly staff and spacious parking with suggestions for improvements in air conditioning, lighting and bathroom facilities to boost guest satisfaction further.
Hotel with Parking
Aroma Hotel is a traveller-friendly hotel that provides basic tools commonly needed and is listed among the top hotels with parking.
Accessible Hotel
This hotel offers comprehensive accessibility features including wheelchair access, a lift, and specific facilities like a toilet for disabled guests, a bathroom for disabled guests, grab bars near the toilet, a low-height counter and sink, a raised toilet seat, and a well-lit path to the entrance, along with doorbell and phone notification systems.
3-Star Hotel
Located in Butterworth Business City Centre, Aroma Hotel offers convenient access to the city. It provides essential amenities such as free parking and Wi-Fi, catering to both business and leisure travelers. The hotel's central location ensures easy access to shopping, dining, and transportation options.
Hotel with Free Wi-Fi
Guest Reviews
Aroma Hotel boasts an excellent location that is highly convenient for visitors. Guests frequently highlight the abundance of nearby eateries, bars and cafes, making it easy to find food and drinks without having to travel far. The hotel is situated near the city center of Butterworth, which adds to its convenience and offers ample parking spaces during the day. It's a suitable choice for those interested in nightlife and offers amenities that cater to both leisure and practical needs. The area surrounding the hotel is lively and bustling with activity, which appeals particularly to younger visitors. Additionally, the friendly and helpful reception staff contribute positively to the overall guest experience.
Aroma Hotel offers spacious and comfortable rooms with guests appreciating the modern design and affordability, especially for rooms featuring bathtubs. Cleanliness is generally noted with several remarks on clean beds and rooms. Guests also commend the nice city views and ample parking facilities available during the day. The hotel staff are highlighted as being helpful and friendly, enhancing the overall positive experience.
However, there are several areas where the hotel could improve. The air conditioning in many rooms doesn't cool effectively with some visitors resorting to ceiling fans. Lighting is another common concern, described as dim with insufficient ceiling lights. The condition of the bathrooms also needs attention; complaints include the entire bathroom getting wet due to lack of partitioning and occasional issues with cleanliness and maintenance. Additionally, the absence of hairdryers and refrigerators in the rooms is noted, along with sporadic reports of unpleasant odors and noise from the beds.
In summary, Aroma Hotel provides spacious, comfortable and clean rooms with excellent service and convenient parking. Yet, several improvements, particularly in air conditioning, lighting and bathroom facilities, could enhance the guest experience further.
Aroma Hotel receives mixed reviews regarding its cleanliness. Positive remarks highlight the clean rooms and comfortable environment, making it a decent place to stay for visitors. Many guests appreciate the convenient location, close to Penang Sentral, eateries and local attractions. However, there are concerns about maintenance and overall cleanliness. Several guests noted yellowish and worn-out towels, bed sheets and pillow covers. Issues such as dusty floors, sticky surfaces and occasional bad odors have also been mentioned. Some reviews indicate that the hotel could benefit from renovations and more consistent cleaning services to enhance the guest experience.
The staff at Aroma Hotel have received glowing reviews for their hospitality and professionalism. Guests consistently describe the reception team as very friendly, helpful and polite, making the check-in process smooth and pleasant. Those at the front desk are noted for their approachability and soft-spoken nature, particularly singling out an Indian receptionist for her exceptional service. The friendly and welcoming attitude of the lobby staff adds to the overall positive experience.
Housekeeping and support staff are also commended; they go the extra mile by providing amenities like mineral water and toiletries even without specific requests for room service. Additionally, the overall service at the hotel is praised for being part of a good team effort, contributing to clean and comfortable rooms that enhance the stay.
In terms of accommodation arrangements, the process is described as easy with staff making it seamless for guests. Despite some critiques about the physical facilities, the warmth and friendliness of the hotel staff stand out as a significant highlight for those staying at Aroma Hotel.
Aroma Hotel offers guests ample parking facilities with plenty of spaces available, ensuring convenience for those traveling by car. The parking area is sizable and guests have noted the ease and speed of both the check-in and check-out processes. However, some have mentioned that the car park pathway can be narrow and somewhat hazardous, suggesting a need for caution. Overall, the parking at Aroma Hotel receives positive remarks for its spacious and accessible nature.
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Location
Rooms
However, there are several areas where the hotel could improve. The air conditioning in many rooms doesn't cool effectively with some visitors resorting to ceiling fans. Lighting is another common concern, described as dim with insufficient ceiling lights. The condition of the bathrooms also needs attention; complaints include the entire bathroom getting wet due to lack of partitioning and occasional issues with cleanliness and maintenance. Additionally, the absence of hairdryers and refrigerators in the rooms is noted, along with sporadic reports of unpleasant odors and noise from the beds.
In summary, Aroma Hotel provides spacious, comfortable and clean rooms with excellent service and convenient parking. Yet, several improvements, particularly in air conditioning, lighting and bathroom facilities, could enhance the guest experience further.
Cleanliness
Staff
Housekeeping and support staff are also commended; they go the extra mile by providing amenities like mineral water and toiletries even without specific requests for room service. Additionally, the overall service at the hotel is praised for being part of a good team effort, contributing to clean and comfortable rooms that enhance the stay.
In terms of accommodation arrangements, the process is described as easy with staff making it seamless for guests. Despite some critiques about the physical facilities, the warmth and friendliness of the hotel staff stand out as a significant highlight for those staying at Aroma Hotel.
Parking
No, Aroma Hotel doesn't have any pool.
No, a spa isn't available at Aroma Hotel.
No, Aroma Hotel doesn't allow dogs.
Yes, parking facilities are available at Aroma Hotel.
No, Aroma Hotel doesn't have a gym.
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