Hostal Neptuno
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Summary of reviewsHostal Neptuno stands out for its enviable location in Cáceres, appealing to travelers eager to explore the city's cultural and historical treasures. Its proximity to the historic center, essential transport hubs and a variety of dining options, including convenient bars for breakfast, make it an excellent base for urban exploration. The central yet quiet setting, combined with the ease of parking and the friendly, helpful staff, significantly enhances the overall guest experience.
The hostel's rooms receive mixed reviews. Many guests appreciate the spaciousness, cleanliness and comfort of the beds, along with the benefit of private bathrooms and balcony views in some rooms. However, there are notable concerns about outdated furniture, neglected bathrooms, inadequate heating during cold nights and occasional unpleasant odors. Maintenance issues and outdated facilities suggest the rooms could benefit from significant upgrades to meet guests' expectations fully.
While the cleanliness of Hostal Neptuno is commended by some visitors, who describe the cleaning as exceptional despite the building's age, several guests point out concerns such as strong tobacco smells, dirty rooms and unemptied trash cans. The lack of basic hygiene products and the need for better upkeep are recurring themes in the reviews.
The staff at Hostal Neptuno are a standout feature with numerous guests praising their kindness, helpfulness and professional demeanor. The reception team, particularly the morning shift and individuals like Maria, receive special mentions for their attentive and pleasant service. Despite occasional language barriers and periods when the reception is unstaffed, the overall impression is of a dedicated and friendly team ensuring a pleasant stay.
Wi-Fi service at Hostal Neptuno is a significant weak point with many guests reporting poor internet signals, particularly on higher floors and sometimes a complete lack of connectivity. This issue affects guests' ability to stay connected during their visit.
Parking facilities are another positive aspect with guests appreciating the availability of large parking areas, both free and behind the accommodation, which often negates the need to use paid parking options. The convenience extends to those driving motorcycles with dedicated spaces available.
In summary, Hostal Neptuno offers great value for money with an excellent location, friendly and supportive staff and commendable parking facilities. However, improvements in the room maintenance, cleanliness and Wi-Fi service would greatly enhance the overall guest experience.
Categories
The hostel's rooms receive mixed reviews. Many guests appreciate the spaciousness, cleanliness and comfort of the beds, along with the benefit of private bathrooms and balcony views in some rooms. However, there are notable concerns about outdated furniture, neglected bathrooms, inadequate heating during cold nights and occasional unpleasant odors. Maintenance issues and outdated facilities suggest the rooms could benefit from significant upgrades to meet guests' expectations fully.
While the cleanliness of Hostal Neptuno is commended by some visitors, who describe the cleaning as exceptional despite the building's age, several guests point out concerns such as strong tobacco smells, dirty rooms and unemptied trash cans. The lack of basic hygiene products and the need for better upkeep are recurring themes in the reviews.
The staff at Hostal Neptuno are a standout feature with numerous guests praising their kindness, helpfulness and professional demeanor. The reception team, particularly the morning shift and individuals like Maria, receive special mentions for their attentive and pleasant service. Despite occasional language barriers and periods when the reception is unstaffed, the overall impression is of a dedicated and friendly team ensuring a pleasant stay.
Wi-Fi service at Hostal Neptuno is a significant weak point with many guests reporting poor internet signals, particularly on higher floors and sometimes a complete lack of connectivity. This issue affects guests' ability to stay connected during their visit.
Parking facilities are another positive aspect with guests appreciating the availability of large parking areas, both free and behind the accommodation, which often negates the need to use paid parking options. The convenience extends to those driving motorcycles with dedicated spaces available.
In summary, Hostal Neptuno offers great value for money with an excellent location, friendly and supportive staff and commendable parking facilities. However, improvements in the room maintenance, cleanliness and Wi-Fi service would greatly enhance the overall guest experience.
Cheap Guest House
Listed as one of the cheapest hostels/hotels in Caceres, making it a highly affordable option for travelers on a tight budget.
Dog Friendly Guest House
Guest House with Parking
Accessible Guest House
About Hostal Neptuno
License: H-CC-572
Guest Reviews
Location
The location is frequently highlighted as a major advantage, making it a perfect base for urban exploration. Guests also commend the combination of great location and exceptional value for money with friendly staff enhancing the overall experience. For those traveling by car, the ease of parking and minimal distance to the old town (about 700 meters to a kilometer) are added bonuses. The area is described as quiet, allowing visitors to enjoy a comfortable stay without the hustle and bustle, while still being close enough to enjoy the city’s attractions.
Rooms
However, guests have noted several areas of concern that require attention. The condition of the furniture and the installation quality often leaves much to be desired with reports of outdated and neglected bathrooms, small televisions and leaky showers. Security could be improved, as room doors sometimes feel inadequate.
Instances of tobacco odor, inadequate heating from the air conditioning units on cold nights and missing personal care products were mentioned by some visitors. Adequacy of the room amenities, such as the availability of towels and the quality of blankets, also drew criticism.
In general, while the size and cleanliness of the rooms have received positive feedback, issues with maintenance, outdated facilities and occasional unpleasant odors suggest that some rooms may not match the advertised photos and could benefit from significant improvements.
Beds
Cleanliness
Staff
Guests appreciate the warm welcome they receive upon arrival and the staff’s consistent willingness to assist, whether it’s managing luggage or providing information. Reception staff are noted for their excellent interpersonal skills, making guests feel right at home. Despite the occasional mention of language barriers and moments when the reception desk was unstaffed, the overall consensus reflects a group of employees dedicated to ensuring a pleasant and accommodating stay.
The blend of friendly staff and a convenient location adds significantly to the charm of Hostal Neptuno, leaving guests with a memorable and positive impression.
Wi-Fi
Parking
No, Hostal Neptuno doesn't have any pool.
No, a spa isn't available at Hostal Neptuno.
Yes, Hostal Neptuno welcomes dogs.
Yes, parking facilities are available at Hostal Neptuno.
No, Hostal Neptuno doesn't have a gym.
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