Mercure Cairns
Cairns
-16.91955800,
145.77266300
,
15 Florence Street (corner Of Florence And Lake Streets)
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Summary of reviewsMercure Cairns enjoys a highly praised central location, making it an ideal choice for both leisure and business travelers. It's conveniently situated near key attractions such as the aquarium, marina, esplanade and a variety of dining and shopping options. The family-friendly rooms are spacious and well-equipped, enhancing the value for families and facilitating a comfortable stay. The surroundings are clean and aesthetically pleasing, contributing to the overall positive experience, further amplified by the friendly and welcoming staff who ensure a pleasant visit.
The hotel’s breakfast offerings receive mixed feedback: while some guests find the hot and substantial buffet satisfying, others criticize its lack of variety, freshness and perceived high cost. Improvements in this area could enhance the dining experience considerably.
Rooms at Mercure Cairns are generally described as clean, spacious and well-decorated with new renovations particularly appreciated. The comfortable beds and tasteful decor of the rooms, including well-appointed lofts and large family rooms with separated areas, add to the comfort.
Cleanliness is another area where the hotel mostly shines, although some guests report inconsistent housekeeping with occasional issues such as neglected furniture and occasional infestations. The otherwise well-maintained common areas and newly renovated sections contribute positively to guests' experiences.
The staff receive high marks for their friendliness and attentiveness, often going above and beyond, especially in challenging situations like cyclones and flooding. A few instances of unenthusiastic service are noted, but these are outliers in the otherwise warm and helpful service experience.
A significant downside is the poor Wi-Fi service, frequently described as slow, unreliable and often non-functional in the rooms. This has been a consistent issue that needs addressing.
The outdoor pool area is highlighted as a favorable aspect with a lovely ambiance and child-friendly features. However, occasional closures and space limitations from lounge pods have been minor disappointments for some guests.
Families find the hotel suitable due to its thoughtful room configurations, cleanliness and central location. Despite minor drawbacks such as worn property aspects and slanted floors in some rooms, the overall setup is well-received.
The beds are generally comfortable, though issues with mobile beds on wheels and overly firm pillows arise occasionally. These mixed reviews on bedding do not overshadow the largely positive feedback on room comfort and aesthetics.
Overall, Mercure Cairns delivers a blend of convenience, comfort and friendly service, making it a reliable choice for travelers seeking an affordable and pleasant stay in Cairns with room for improvements in breakfast variety and Wi-Fi connectivity.
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The hotel’s breakfast offerings receive mixed feedback: while some guests find the hot and substantial buffet satisfying, others criticize its lack of variety, freshness and perceived high cost. Improvements in this area could enhance the dining experience considerably.
Rooms at Mercure Cairns are generally described as clean, spacious and well-decorated with new renovations particularly appreciated. The comfortable beds and tasteful decor of the rooms, including well-appointed lofts and large family rooms with separated areas, add to the comfort.
Cleanliness is another area where the hotel mostly shines, although some guests report inconsistent housekeeping with occasional issues such as neglected furniture and occasional infestations. The otherwise well-maintained common areas and newly renovated sections contribute positively to guests' experiences.
The staff receive high marks for their friendliness and attentiveness, often going above and beyond, especially in challenging situations like cyclones and flooding. A few instances of unenthusiastic service are noted, but these are outliers in the otherwise warm and helpful service experience.
A significant downside is the poor Wi-Fi service, frequently described as slow, unreliable and often non-functional in the rooms. This has been a consistent issue that needs addressing.
The outdoor pool area is highlighted as a favorable aspect with a lovely ambiance and child-friendly features. However, occasional closures and space limitations from lounge pods have been minor disappointments for some guests.
Families find the hotel suitable due to its thoughtful room configurations, cleanliness and central location. Despite minor drawbacks such as worn property aspects and slanted floors in some rooms, the overall setup is well-received.
The beds are generally comfortable, though issues with mobile beds on wheels and overly firm pillows arise occasionally. These mixed reviews on bedding do not overshadow the largely positive feedback on room comfort and aesthetics.
Overall, Mercure Cairns delivers a blend of convenience, comfort and friendly service, making it a reliable choice for travelers seeking an affordable and pleasant stay in Cairns with room for improvements in breakfast variety and Wi-Fi connectivity.
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Guest Reviews
Mercure Cairns boasts a prime location that consistently receives praise from its guests. Centrally positioned, the hotel is within a short walking distance to many of the city's main attractions, making it convenient for both leisure and business travelers. Guests appreciate its proximity to the aquarium, marina, esplanade and the boardwalk, as well as various restaurants, bars and shops. The family rooms are noted to be spacious and accommodating, especially for those with children.
The surroundings are praised for being clean and aesthetically pleasing, contributing to an overall positive experience. Additionally, the hotel features amenities and facilities that enhance guests' stays, making it a value-for-money option. The friendly staff further adds to the welcoming atmosphere, ensuring a pleasant and comfortable visit to Cairns.
Mercure Cairns offers a mixed breakfast experience that tends to be more basic and sometimes underwhelming. Some guests appreciated the hearty and yummy options, finding the hot breakfast nice and the overall selection good. The buffet breakfast is described as substantial and well-presented by some visitors, making it a pleasant start to their day. Many reviews highlight its strategic location, enhancing the convenience of enjoying breakfast at the hotel.
However, other guests felt that the breakfast was overpriced, minimal and not always restocked adequately. There were mentions of limited variety and the same food every day, which could become monotonous over a longer stay. Issues like overcooked eggs and a lack of replenishment in the buffet were also noted. While some found breakfast to be good with a fair selection, others considered it below standard and not worth the money spent.
Overall, although a segment of guests enjoyed their breakfast at Mercure Cairns, others believe improvements in variety, freshness and value are necessary to enhance the dining experience.
Mercure Cairns offers a welcoming experience with its comfortable and well-located accommodations. The rooms have been noted for their cleanliness and spaciousness, making them ideal for families and solo travelers alike. Guests have appreciated the comfy beds and tasteful decor, especially the well-appointed loft rooms. The family rooms are particularly highlighted for being freshly painted, roomy and providing everything needed for a short stay. The newly renovated bathrooms add to the fresh feel of the refurbished rooms. The hotel also boasts a great on-site restaurant and tidy service areas, enhancing the overall stay. Though there have been mentions of the bathroom design being less than ideal, the general consensus leans heavily towards a positive experience with clean, large rooms that cater well to the guests' needs.
The beds at Mercure Cairns received mixed reviews from guests. Many highlighted the comfortable bedding, noting that the beds were comfy and, in general, provided a good night's sleep. Several reviews praised the bedding for its comfort with the decor of the rooms adding a pleasant touch to the overall experience. Guests appreciated the clean and cozy atmosphere of the rooms, often mentioning how beautiful the room and bathroom were.
However, some guests experienced issues with the beds. A common problem was the beds on wheels, which rolled away and couldn’t be fixed in place, making it uncomfortable for some. Additionally, the use of single mattresses pushed together was not suitable for couples. There were also complaints about the pillows being too firm and not providing adequate comfort. A few reviews pointed out that the single sheets on the beds were not practical due to the cold room temperatures. Despite these concerns, the positive aspects of the bedding and room setup were frequently noted.
Mercure Cairns presents a mixed bag when it comes to cleanliness based on guest reviews. On the positive side, many guests found the hotel to be clean and tidy, highlighting clean and comfortable rooms and well-maintained facilities. Housekeeping received commendation for their daily upkeep, ensuring rooms were well-presented with clean towels and empty rubbish bins. The newly renovated sections were particularly appreciated for their fresh and clean appearance. Furthermore, guests appreciated the hotel's convenient location and the friendliness of the staff.
However, some reviews pointed out areas needing improvement. There were instances of poor cleanliness, including rooms where furniture and trash bins were neglected and specific complaints about ants and dirty kitchenettes. A few guests reported lingering odors in rooms and corridors. While the effort of housekeeping was acknowledged, some guests felt it was inconsistent with specific criticism about the quality of cleaning in the bathrooms and outdoor areas. Overall, while many guests enjoyed their stay with an emphasis on cleanliness and convenience, there were notable areas that require attention and improvement.
Mercure Cairns boasts a team of extremely friendly and accommodating staff who consistently go above and beyond to ensure guests have a pleasant stay. The front desk and housekeeping teams have been praised for their helpfulness and attentiveness, whether it's checking guests in early or responding promptly to supply requests. Guests frequently mention the kind and supportive nature of the staff, especially during difficult times like Cyclone Jasper and the flooding.
However, there were some isolated comments about staff appearing unsupported or disinterested and a few instances where basic services were lacking, such as toiletries and timely issue resolution. Despite these occasional shortcomings, the majority of reviews highlight the welcoming and knowledgeable service provided, making the hotel an easy and comfortable choice for travelers. The central location of the hotel further adds to its appeal, allowing for easy exploration of the surrounding area.
Despite being conveniently located within easy walking distance to the sea, Mercure Cairns seems to face significant issues with its Wi-Fi service. Many guests have reported very poor connectivity with the internet often described as slow and unreliable. The Wi-Fi frequently disconnects and, in some cases, doesn't work in the rooms at all, only by the entrance door or not at all. Reviews indicate that this is a known ongoing problem, suggesting that improvements are needed to meet guest expectations.
Nestled within the inviting ambiance of Mercure Cairns, the pool area stands out as a highlight according to guest reviews. Described as fabulous and lovely, the pool adds a delightful touch to the overall experience. Guests appreciated its proximity to various amenities, enhancing the convenience of their stay. Families particularly valued the shallow section designated for children, making it a safe and enjoyable space for little ones to play.
While most feedback underscores the pool’s allure, it’s noted that occasional closures caused disappointment, especially among young guests. Additionally, the pool area features three double lounge pods, which some found restricted the space when the area is busy. Nonetheless, the charm of the pool and its surrounding lounge continues to offer a relaxing retreat within the hotel's setting. For those seeking an affordable yet enjoyable stay, the pool at Mercure Cairns is a definite perk in the guest experience.
Mercure Cairns offers a suitable stay for families with many guests appreciating the thoughtful room configurations. The family rooms are designed with two large bedrooms, providing a clear separation between the children’s and parents' areas. This layout has been particularly well-received, making it convenient and comfortable for families, especially those with young kids. Each room includes two TVs, allowing plenty of entertainment options for everyone.
Guests have noted the cleanliness and spaciousness of the accommodations, which contribute to the overall comfort of the stay. The hotel’s central location is ideal with easy access to restaurants and ferries, making it a practical choice for family outings. Early check-in, facilitated by attentive staff during inclement weather, has also been appreciated.
While the hotel is described as very affordable and providing good value for money, some guests feel that the property appears more worn than expected. Additionally, minor issues such as a slant in the floor of one of the rooms posed slight inconveniences for families with young children. Despite these concerns, the positive aspects such as room setup, location and service make Mercure Cairns a viable option for family stays.
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Location
The surroundings are praised for being clean and aesthetically pleasing, contributing to an overall positive experience. Additionally, the hotel features amenities and facilities that enhance guests' stays, making it a value-for-money option. The friendly staff further adds to the welcoming atmosphere, ensuring a pleasant and comfortable visit to Cairns.
Breakfast
However, other guests felt that the breakfast was overpriced, minimal and not always restocked adequately. There were mentions of limited variety and the same food every day, which could become monotonous over a longer stay. Issues like overcooked eggs and a lack of replenishment in the buffet were also noted. While some found breakfast to be good with a fair selection, others considered it below standard and not worth the money spent.
Overall, although a segment of guests enjoyed their breakfast at Mercure Cairns, others believe improvements in variety, freshness and value are necessary to enhance the dining experience.
Rooms
Beds
However, some guests experienced issues with the beds. A common problem was the beds on wheels, which rolled away and couldn’t be fixed in place, making it uncomfortable for some. Additionally, the use of single mattresses pushed together was not suitable for couples. There were also complaints about the pillows being too firm and not providing adequate comfort. A few reviews pointed out that the single sheets on the beds were not practical due to the cold room temperatures. Despite these concerns, the positive aspects of the bedding and room setup were frequently noted.
Cleanliness
However, some reviews pointed out areas needing improvement. There were instances of poor cleanliness, including rooms where furniture and trash bins were neglected and specific complaints about ants and dirty kitchenettes. A few guests reported lingering odors in rooms and corridors. While the effort of housekeeping was acknowledged, some guests felt it was inconsistent with specific criticism about the quality of cleaning in the bathrooms and outdoor areas. Overall, while many guests enjoyed their stay with an emphasis on cleanliness and convenience, there were notable areas that require attention and improvement.
Staff
However, there were some isolated comments about staff appearing unsupported or disinterested and a few instances where basic services were lacking, such as toiletries and timely issue resolution. Despite these occasional shortcomings, the majority of reviews highlight the welcoming and knowledgeable service provided, making the hotel an easy and comfortable choice for travelers. The central location of the hotel further adds to its appeal, allowing for easy exploration of the surrounding area.
Wi-Fi
Pool
While most feedback underscores the pool’s allure, it’s noted that occasional closures caused disappointment, especially among young guests. Additionally, the pool area features three double lounge pods, which some found restricted the space when the area is busy. Nonetheless, the charm of the pool and its surrounding lounge continues to offer a relaxing retreat within the hotel's setting. For those seeking an affordable yet enjoyable stay, the pool at Mercure Cairns is a definite perk in the guest experience.
Family
Guests have noted the cleanliness and spaciousness of the accommodations, which contribute to the overall comfort of the stay. The hotel’s central location is ideal with easy access to restaurants and ferries, making it a practical choice for family outings. Early check-in, facilitated by attentive staff during inclement weather, has also been appreciated.
While the hotel is described as very affordable and providing good value for money, some guests feel that the property appears more worn than expected. Additionally, minor issues such as a slant in the floor of one of the rooms posed slight inconveniences for families with young children. Despite these concerns, the positive aspects such as room setup, location and service make Mercure Cairns a viable option for family stays.
Yes, Mercure Cairns has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Cairns.
No, Mercure Cairns doesn't allow dogs.
No, parking facilities aren't available at Mercure Cairns.
No, Mercure Cairns doesn't have a gym.
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