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Summary of reviewsPacific Hotel Cairns enjoys an exceptional location in the heart of Cairns, making it an ideal choice for travelers looking to explore the city’s vibrant attractions and amenities. Guests frequently highlight the hotel's close proximity to major landmarks such as the ferry terminal, Reef Fleet Terminal and Cairns Esplanade. The nearby array of dining options, bars, cafes, casino, marina and shops, as well as easy access to public transport, add to the hotel’s appeal. Visitors also appreciate the scenic views from the hotel’s balconies, overlooking the city, mountains and waterfront areas.
The breakfast experience at Pacific Hotel Cairns is generally well-received with the buffet breakfast noted for its excellent selection and value for money. Although some improvements have been suggested, particularly regarding freshness and food temperature, the variety offered caters to diverse dietary needs and the breakfast service and staff contribute positively to the dining atmosphere.
While the dinner options at the hotel’s Bushfire restaurant receive commendations for food quality and terrific service, the limited menu and restricted hours are notable drawbacks. Expansion of the dinner and room service options could enhance the overall dining experience for guests.
The rooms are praised for being spacious, clean and comfortable with excellent views from the balconies. Some reviews mention that certain rooms could benefit from modern updates to address dated aesthetics and minor maintenance issues. Despite these points, the rooms are well-suited for travelers seeking functional and comfortable accommodations with daily room cleaning and comfortable beds frequently highlighted.
Cleanliness is a standout aspect of Pacific Hotel Cairns with the majority of reviews noting the hotel as very clean and well-kept. Housekeeping services are thorough and the hospitable staff add to a pleasant stay. Some minor oversights have been mentioned but are outweighed by the positive remarks.
The staff receive high praise for their friendly, efficient and helpful demeanor. Reception and front desk staff are particularly appreciated for their professionalism and willingness to assist. While isolated incidents of less helpful behavior were mentioned, the overall sentiment is overwhelmingly positive about the staff’s service quality.
The hotel’s free Wi-Fi service, however, is often criticized for being slow and unreliable. Though some guests found it adequate for general use, the majority expressed dissatisfaction, indicating a need for improved internet infrastructure.
The pool area garners positive remarks for its cleanliness and relaxing atmosphere, though some feel it lacks sufficient amenities and suggest it could benefit from being larger and heated. Despite these concerns, the pool remains a highlight for many guests.
Parking options receive mixed feedback; while on-site parking is convenient and sometimes free, availability can be limited, leading to difficulties in finding a spot. Guests are also sometimes surprised by associated fees and the accessibility of parking to the public.
Families find the hotel to be a comfortable and accommodating option with spacious rooms and helpful amenities for children. The convenient location near family-friendly attractions adds to its appeal, although specific family amenities in the rooms are somewhat lacking.
Proximity to the nightlife scene is another strong point with numerous bars, clubs and entertainment venues just steps away. However, this does come with potential noise disruptions, particularly on weekends.
Beds at Pacific Hotel Cairns offer a varied experience; while many guests find them comfortable with clean and well-maintained bedding, there are occasional complaints about mattress firmness and pillow quality.
Overall, Pacific Hotel Cairns stands out for its unbeatable location, friendly staff, cleanliness and comfortable rooms, making it a favored choice for travelers looking to explore Cairns and enjoy a convenient, welcoming stay. Show more
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Categories
Hotel for Honeymoon
Located directly on the Esplanade, many rooms offer private balconies with views of Trinity Harbour. Recently refurbished rooms and an Executive Collection provide enhanced comfort and luxury for couples.
Family Friendly Hotel
This hotel offers a convenient location on the Esplanade and provides comfortable accommodations for families. It's close to shops, restaurants, and the Cairns Lagoon.
Romantic Hotel
Situated on the Esplanade, offering views and convenient access to waterfront activities. It is included in lists of romantic hotels, suggesting it provides a pleasant environment for couples.
Hotel near Nightlife Spots
Positioned on The Esplanade, Pacific Hotel Cairns offers direct access to the popular Esplanade nightlife scene, including bars and restaurants. The central city's clubs and pubs are also a short walk away.
Hotel with Swimming Pool
The hotel has a swimming pool overlooking the ocean.
Outdoor Pool
Hotel with Parking
This hotel provides parking facilities, making it a convenient choice for travelers with vehicles who want a reliable and well-known hotel in Cairns City.
Hotel with Outdoor Pool
Pacific Hotel Cairns is located on the Esplanade overlooking Trinity Harbour. It has an outdoor swimming pool and offers stunning views from private balconies. The hotel is close to the Reef Fleet Terminal and shopping precinct.
Hotel Taking Steps Towards Sustainability
Accessible Hotel
5-Star Hotel
Room Types
Superior King Balcony RoomLocated on the 4th, 5th and 6th floors, these rooms feature a private balcony with city view.
Deluxe King Balcony RoomLocated on the top 3 floors (7, 8 and 9), these rooms offer a private balcony with panoramic view.
Superior King Balcony SuiteSpacious rooms overlooking the Esplanade with private wrap around balconies.
Executive King RoomThe spacious Executive King Room offer 5-star quality accommodation. They feature tropical-themed décor.
Guest Reviews
8.0
Very Good
Location
Pacific Hotel Cairns enjoys an enviable position in the heart of Cairns, ideal for travelers looking to explore the city’s vibrant attractions. The hotel’s location is undeniably its standout feature, offering close proximity to major landmarks and amenities. Guests frequently mention the hotel's central placement, just a short stroll to the ferry terminal, Reef Fleet Terminal and Cairns Esplanade, making it exceptionally convenient for island and reef tours.
The surroundings are abundant with dining options, bars and cafes, all within easy walking distance. Nearby attractions include the casino, marina and a variety of shops along the Esplanade, providing plenty of entertainment and dining choices. The locality also provides easy access to public transport and is a mere stone's throw away from the waterfront and main strip of Cairns.
Many visitors appreciate the beautiful views offered from the hotel's balconies, overlooking the city, mountains and waterfront areas. Coupled with friendly and efficient staff, the Pacific Hotel Cairns delivers both comfort and accessibility, making it a favored choice for both short stays and extended vacations.
The hotel's cleanliness and spacious rooms further enhance its appeal, ensuring a pleasant stay while providing a perfect base for exploring all that Cairns has to offer. Despite some occasional mentions of noise and dated interiors, the overwhelming sentiment highlights its unbeatable location and the convenience it brings to travelers.
Breakfast
Pacific Hotel Cairns offers a breakfast experience that caters to a wide range of tastes and preferences with many guests praising its value for money and variety. The buffet breakfast, in particular, has garnered positive remarks for its excellent selection and quality. Visitors have found the breakfast to be substantial with enough options to suit diverse dietary needs, labeled often as good, very good or even great.
However, some guests noted areas for improvement, such as the occasional lack of freshness, limited selection in some areas and certain food items being served cold. Despite these criticisms, the breakfast service and staff have been generally well-received, contributing to a pleasant dining atmosphere. While a few reviews mentioned that the breakfast did not meet their expectations or was overpriced, the positive feedback on the buffet's variety, freshness and overall value tends to overshadow these complaints.
Overall, it appears that Pacific Hotel Cairns provides a decent breakfast experience that aligns well with the reasonable pricing, making it a suitable option for travelers seeking a hearty start to their day.
Dinner
Pacific Hotel Cairns has garnered mixed reviews regarding its dinner options. Many guests commend the excellent dining experience at Bushfire, the hotel's ground-floor restaurant, highlighting the food quality and the terrific service provided by the staff. The delicious pizza from the restaurant and prompt, very good room service meals also received positive mentions.
However, the hotel's dining services face several limitations. A frequent complaint is the restricted menu and limited hours of operation with the restaurant being closed for dinner part of the time and not offering late-night dining. Guests note the lack of in-room dining and room service options, as well as few nearby restaurants, making evening dining difficult. Some reviews also indicate dissatisfaction with the basic and unvaried restaurant menus, instances of food needing to be sent back and the restaurant selling out of popular items like steak.
Overall, while the dining experience at Bushfire is praised, the hotel could benefit from expanding its dinner and room service options to better cater to guests' needs.
Rooms
The reviews for Pacific Hotel Cairns consistently highlight the spacious, clean and comfortable nature of the rooms. Guests appreciate the large size of the accommodations, often mentioning the excellent views from the balconies, which overlook the marina, esplanade or port terminal. Many noted that the rooms are well-equipped with modern and beautifully presented decor in some cases, particularly in the newly refurbished or renovated rooms.
However, there's a recurring theme of the rooms being somewhat dated with several guests pointing out that they could benefit from modernization and renovation to address tired aesthetics and outdated facilities. Some reviews mention minor maintenance issues, such as small or outdated bathrooms, noise from the main road or problems with soundproofing.
Despite these drawbacks, the rooms are generally described as comfortable and functional and they suit the needs of travelers looking for clean and spacious accommodations. The comfort of the beds and the provision of daily room cleaning were also frequently appreciated.
In summary, while Pacific Hotel Cairns offers spacious and clean rooms with lovely views, potential guests should be aware of the mix between refreshed modern rooms and others that are in need of updates. The hotel seems to balance practicality and comfort, making it a reasonable choice for visitors.
Beds
The beds at Pacific Hotel Cairns have received a mixed bag of comments from guests. On the bright side, many reviewers found the beds to be comfortable, describing them as comfy, very comfortable and featuring good-quality mattresses. The king-size beds were a recurring highlight, often praised for their size and comfort. Guests frequently mentioned clean and well-maintained bedding, which contributed to a satisfactory sleeping experience.
However, not all reviews were glowing. Some guests encountered issues with hard or lumpy mattresses and a few found the beds excessively soft in the middle. Pillow quality was another point of contention with several comments pointing out that they were either too hard, flat or generally unsupportive. There were also mentions of thin blankets and sometimes inadequately fitting sheets.
Overall, while many guests had a restful sleep and appreciated the comfort of the beds, others noted areas for improvement, particularly in terms of mattress firmness and pillow quality. The feedback suggests that while the hotel can offer a comfortable stay for many, there is some variability in the sleeping experience depending on individual preferences.
Cleanliness
The Pacific Hotel Cairns stands out for its commendable and generally well-regarded cleanliness. Most reviews highlight rooms as very clean, spacious and comfortable, providing a pleasant stay for guests. The hotel itself is frequently noted as being very clean with tidy and well-kept facilities. Housekeeping services are described as thorough with rooms often cleaned daily or every other day.
Guests also appreciate the clean, recently updated rooms and the hospitable housekeeping staff, which adds to the overall positive experience. However, some reviews do mention occasional issues, such as dust, minor maintenance oversights and a few instances of areas needing improvement in cleanliness.
Overall, the hotel is praised for its satisfactory cleanliness and comfortable accommodations, making it a reliable choice for visitors seeking a clean and pleasant stay.
Staff
The guest reviews for Pacific Hotel Cairns highlight a commendable level of service provided by the staff. Predominantly, the comments reflect that the staff are pleasant, efficient, friendly and helpful. Many guests appreciated the courteous and attentive nature of the team, noting their efforts to go out of their way to provide exceptional service.
Notably, the reception and front desk staff received high praise for their professionalism and readiness to assist. Additionally, the positive interactions were not limited to just the front desk; housekeeping and bar staff also garnered appreciation for their respectful and friendly demeanor. The check-in process was frequently described as smooth and efficient, contributing to an overall welcoming experience for guests.
While the vast majority of feedback was positive, there were some isolated mentions of unhelpful and unfriendly behavior from certain staff members, particularly receptionists. However, these instances were significantly outnumbered by accolades of outstanding service, suggesting that such experiences were exceptions rather than the norm.
In summary, Pacific Hotel Cairns appears to pride itself on having a team that is largely exemplary in customer service, enhancing the overall guest experience with their friendliness, efficiency and willingness to help.
Wi-Fi
Pacific Hotel Cairns offers free Wi-Fi, but the internet experience can be quite inconsistent. Some guests reported that the Wi-Fi was slow and sometimes unreliable, making it difficult to use for more demanding activities like uploading photos or participating in online meetings without interruptions. While there were instances of the connection dropping out, a few guests found the Wi-Fi adequate for general use. However, the majority of feedback highlighted issues such as limited coverage and poor connection speeds, often describing the service as abysmally slow or simply non-existent. Despite being a complimentary service, it appears that Pacific Hotel Cairns may need to improve its internet infrastructure to meet guest expectations.
Pool
Despite some guests experiencing the inconvenience of ongoing renovations, the pool at Pacific Hotel Cairns garners mostly positive remarks for its cleanliness and safety. Visitors commend the pool's well-maintained condition and relaxing atmosphere. The pool area is described as beautiful and relaxing with many finding the surroundings pleasant and the pool itself an outstanding feature of the hotel.
However, there are some areas that need attention; a few reviewers felt that the pool area lacked sufficient amenities and was too small for the volume of guests. Suggestions for improvements include increasing the pool size and adding heating features to enhance comfort. Additionally, there were mentions of the pool being cold and lacking solar heating. Despite these concerns, the pool's overall appeal seems to outweigh the drawbacks for the majority of guests.
Parking
Pacific Hotel Cairns receives mixed feedback regarding its parking facilities. On the positive side, guests appreciated the availability of on-site parking and found it generally easy to use. Free on-site parking was highlighted as a benefit and many noted the car park's convenience. Some guests mentioned that parking was available at moderate prices.
However, there are notable drawbacks. The parking spaces are limited, leading to difficulties in finding a spot, especially at night. Guests also pointed out that parking is not guaranteed with some facing issues such as insufficient or cramped spaces. Additionally, parking often comes with a fee, which some guests did not expect. The accessibility of the parking area to the public was mentioned as a concern.
In summary, while Pacific Hotel Cairns offers parking options, the limited availability and associated costs could be potential inconveniences for guests.
Family
Pacific Hotel Cairns is a commendable option for families seeking a comfortable stay. Guests have highlighted the family-friendly atmosphere and the staff's exceptional service for families, making it a welcoming option for those traveling with children. The rooms are described as suitably spacious for families of four with amenities such as mini-fridges that prove useful for storing snacks and drinks for little ones. Some guests noted the provision of cribs and nice big rooms suitable for toddlers, enhancing the child-friendly environment.
The hotel's location near the marina and esplanade adds to its appeal, offering convenient access to family fun activities. Although there are mentions of the lack of specific family amenities in the rooms, the overall accommodation is praised for being accommodating and comfortable for family stays and trips.
Nightlife
Pacific Hotel Cairns boasts an exceptional location that is ideal for those looking to indulge in the vibrant nightlife of the area. Guests appreciate the hotel’s proximity to the esplanade, casinos, shops and a plethora of dining options. Its central positioning makes it easy for visitors to enjoy the many attractions, water tours and renowned restaurants available nearby.
While the hotel itself does not have a bar, the abundance of nearby establishments more than compensates for this. For those keen on experiencing the lively night scene, the convenience cannot be overstated. This area blossoms with activity in the evenings, offering a variety of bars, clubs and entertainment venues just a step away from the hotel.
However with the benefits of a bustling nightlife also come some drawbacks. The noise from rowdy party-goers, traffic, loud music and corridor disturbances can sometimes be disruptive, particularly on weekends. This street noise has been mentioned as impacting sleep quality for some visitors.
Despite these challenges, the hotel remains a favored option due to its central location, lovely pool area and friendly staff. It's an excellent choice for those who prioritize being in the heart of the action and want to easily access a diverse range of activities and eateries.
4 Star
Pacific Hotel Cairns offers a good location with lovely reception areas and rooms that, while slightly dated, are well maintained. The hotel features decent amenities comparable to other four-star establishments, along with a breakfast that provides good value for money. Guests note that the service is attentive, even bordering on exceeding typical four-star standards. However, some areas fall short, including small and outdated bathrooms, the absence of advertised sea views and instances of poor staff training that don't quite align with the four-star promise. Despite these issues, the hotel provides a fairly typical four-star experience, although some believe it leans more towards a three-star rating. Overall, it stands as a solid option, though with some room for improvement, particularly in updating amenities and facilities.
Business
Pacific Hotel Cairns receives mixed feedback regarding its facilities and services for business travelers. The location is generally considered good for business trips and is noted to be ideal and suitable for such stays. Business-friendly amenities are in place with a mention of small work desks in the rooms that facilitate work.
However, some critical areas need improvement. Guests have reported variable Wi-Fi performance; while some find it adequate, others had to resort to using their phone data due to slow internet speeds. There are concerns about the lack of a business center, which might inconvenience those needing comprehensive business support. Additionally, issues such as no microwave, no cutlery access and a broken bathroom door handle indicate a need for better maintenance and provisions.
Overall, Pacific Hotel Cairns caters reasonably well to business travelers with essential amenities but could enhance the experience by addressing the reported issues.
Accessible
Pacific Hotel Cairns is highly regarded for its perfect and very accessible location, making it convenient for guests to access all amenities and embark on day tours. The hotel offers easily accessible facilities and rooms, including wheelchair-friendly options, ensuring a comfortable stay for guests with disabilities. Accessible lifts are provided and food is readily available within the premises.
However, there are some concerns noted, such as the need for refurbishments and upgrades with some areas of the hotel appearing old and dated. Additionally, specific issues like bathroom hazards for senior guests and a potentially dangerous ramp facing the parking area were mentioned.
Overall, the accessibility of Pacific Hotel Cairns is generally good, catering well to guests with disabilities, though certain improvements in infrastructure may be needed.
Outdoor Pool
The outdoor pool at Pacific Hotel Cairns garners praise for its cleanliness and attractive setting. Guests often describe it as a lovely and well-maintained space with great views, positioned ideally to receive ample sunlight throughout the day. The semi-covered, rooftop pool facility adds a nice touch to the hotel's amenities. However, there are some recurring mentions of the pool being smaller in size with limited seating and pool beds available. While some visitors enjoyed the cleanliness and beauty of the area, others have noted occasions when the pool was unavailable due to construction or renovations. Despite these occasional issues, the overall impression of the outdoor pool area remains positive.
Yes, Pacific Hotel Cairns has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Pacific Hotel Cairns.
No, Pacific Hotel Cairns doesn't allow dogs.
Yes, parking facilities are available at Pacific Hotel Cairns.