Novotel Cairo Airport
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Summary of reviewsNovotel Cairo Airport stands out as a highly recommended option for travelers seeking convenience and comfort near Cairo International Airport. The hotel’s prime location, just minutes away from the airport, makes it an ideal choice for those with early morning flights or late arrivals. The practical shuttle service and proximity are frequently praised for providing seamless transit, particularly benefiting business travelers and those on short layovers.
Guests applaud the hotel’s facilities and services, noting the inviting outdoor area, comprehensive breakfast buffet and notably friendly staff. The breakfast experience, though mixed in reviews, generally receives positive remarks for its variety, freshness and early availability. However, there is room for improvement in terms of menu variety and vegetarian options, as well as overall organization and pricing.
The dining experience at the hotel is positively highlighted for its excellent and delicious food, particularly at the poolside and main restaurants. The Italian restaurant and room service receive good feedback for quality and prompt delivery. Despite this, there are consistent comments suggesting the need for more variety, improved quality of certain items and better pricing, particularly for the dinner buffets.
Rooms at Novotel Cairo Airport are characterized by their cleanliness, modern furnishings and comfort. Guests often highlight the comfortable beds and effective room service. Nonetheless, the size of the rooms and issues with noise, cleanliness inconsistencies and maintenance problems are notable areas requiring attention.
Cleanliness throughout the hotel, including the public spaces and outdoor areas, is generally praised with the housekeeping staff receiving commendations. However, several guests note issues with cleanliness in hallways, carpets and bathrooms, suggesting that deeper cleaning is necessary in certain areas.
The hotel staff are often described as friendly, polite and helpful, contributing to a positive guest experience. However, there are several reports of unprofessional behavior and slow service, particularly at the front desk, pointing to the need for improved staff training and better service standards.
Internet service at the hotel is a significant area of criticism with many guests finding the Wi-Fi unreliable and inconsistent. This is an aspect that the hotel could benefit from by addressing the connectivity issues to improve the overall guest experience.
The spa and gym facilities receive generally positive feedback. The spa is appreciated for its luxurious atmosphere and excellent massages, despite some concerns about pricing and the need for renovation. The gym is well-maintained and offers adequate equipment, though its limited operational hours could be improved to better serve early risers.
The hotel’s outdoor pool area is a highlight for many guests, offering a clean, refreshing space perfect for relaxation and swimming. While some guests mention occasional noise and crowding, the overall atmosphere and amenities create a pleasant and inviting spot to unwind.
Parking facilities are noted for their convenience with ample free parking options and affordable valet services, making it a hassle-free experience for guests. The complimentary shuttle service further adds to the convenience, enhancing the overall positive impression of the hotel’s accessibility and amenities.
In summary, Novotel Cairo Airport excels in providing a strategically located, comfortable and convenient stay with several amenities and services that guests appreciate. However, there are certain areas for improvement, particularly in room maintenance, staff training, internet connectivity and dining variety, to meet and exceed guest expectations more consistently.
Categories
Guests applaud the hotel’s facilities and services, noting the inviting outdoor area, comprehensive breakfast buffet and notably friendly staff. The breakfast experience, though mixed in reviews, generally receives positive remarks for its variety, freshness and early availability. However, there is room for improvement in terms of menu variety and vegetarian options, as well as overall organization and pricing.
The dining experience at the hotel is positively highlighted for its excellent and delicious food, particularly at the poolside and main restaurants. The Italian restaurant and room service receive good feedback for quality and prompt delivery. Despite this, there are consistent comments suggesting the need for more variety, improved quality of certain items and better pricing, particularly for the dinner buffets.
Rooms at Novotel Cairo Airport are characterized by their cleanliness, modern furnishings and comfort. Guests often highlight the comfortable beds and effective room service. Nonetheless, the size of the rooms and issues with noise, cleanliness inconsistencies and maintenance problems are notable areas requiring attention.
Cleanliness throughout the hotel, including the public spaces and outdoor areas, is generally praised with the housekeeping staff receiving commendations. However, several guests note issues with cleanliness in hallways, carpets and bathrooms, suggesting that deeper cleaning is necessary in certain areas.
The hotel staff are often described as friendly, polite and helpful, contributing to a positive guest experience. However, there are several reports of unprofessional behavior and slow service, particularly at the front desk, pointing to the need for improved staff training and better service standards.
Internet service at the hotel is a significant area of criticism with many guests finding the Wi-Fi unreliable and inconsistent. This is an aspect that the hotel could benefit from by addressing the connectivity issues to improve the overall guest experience.
The spa and gym facilities receive generally positive feedback. The spa is appreciated for its luxurious atmosphere and excellent massages, despite some concerns about pricing and the need for renovation. The gym is well-maintained and offers adequate equipment, though its limited operational hours could be improved to better serve early risers.
The hotel’s outdoor pool area is a highlight for many guests, offering a clean, refreshing space perfect for relaxation and swimming. While some guests mention occasional noise and crowding, the overall atmosphere and amenities create a pleasant and inviting spot to unwind.
Parking facilities are noted for their convenience with ample free parking options and affordable valet services, making it a hassle-free experience for guests. The complimentary shuttle service further adds to the convenience, enhancing the overall positive impression of the hotel’s accessibility and amenities.
In summary, Novotel Cairo Airport excels in providing a strategically located, comfortable and convenient stay with several amenities and services that guests appreciate. However, there are certain areas for improvement, particularly in room maintenance, staff training, internet connectivity and dining variety, to meet and exceed guest expectations more consistently.
Family Friendly Hotel
This hotel provides family-friendly amenities and services. It provides a comfortable environment suitable for families.
Business Hotel
Located at Cairo Airport, this hotel offers convenient access for business travelers. It provides business facilities and comfortable accommodations. The hotel is ideal for short stays and quick meetings.
Hotel with Parking
This hotel offers parking facilities. It is very convenient for travelers because it is near the airport.
4-Star Hotel
This hotel is a convenient option for travelers due to its proximity to Cairo Airport. It offers standard amenities and services expected from a 4-star hotel.
Hotel with Outdoor Pool
This hotel offers 2 outdoor pools in the landscaped garden, free Wi-Fi, and a free airport shuttle. It is a 10-minute drive from the International Convention and Exhibition Centre.
Hotel with Children's Pool
This hotel features a family-friendly pool area that includes a children's pool with a shallow depth, ensuring safety and enjoyment for younger guests. A garden area is adjacent to the pool.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Accessible Hotel
Hotel with Gym
Guest Reviews
Novotel Cairo Airport receives high praise from guests for its exceptional location, particularly in relation to Cairo International Airport. The hotel is described as very close to the airport, making it an ideal choice for travelers with early morning flights or those arriving late at night. The proximity is highlighted by phrases such as "minutes away from the airport," "located in walking distance from the hotel," and "only five minutes drive from the airport." Many reviews mention the convenience of the free shuttle service, which operates regularly and facilitates easy transit between the hotel and the airport terminals.
The location is frequently noted as perfect for short layovers, overnight stays and quick stopovers, providing ease of access without the noise typically associated with airport-adjacent properties. Reviews also emphasize how the hotel's position within the airport zone is advantageous for business travelers and those needing to catch connecting flights.
In addition to its strategic location, guests appreciate the hotel's facilities and services, such as the outdoor area, breakfast buffet and friendly staff. The combination of location, amenities and efficient shuttle service makes Novotel Cairo Airport a highly recommended option for travelers seeking convenience and comfort near Cairo International Airport.
The breakfast experience at Novotel Cairo Airport appears to draw mixed opinions from guests. On a positive note, many appreciated the varied buffet breakfast, describing it as sumptuous and highlighting the inclusion of traditional Egyptian food. The early serving time, starting as early as 5 AM, was particularly praised for accommodating early departures and work meetings. The freshly made omelettes were a standout for some, adding to the overall positive breakfast experience.
Several guests found the breakfast to be good, very good and even excellent with ample selection and good service. The inclusion of breakfast in the room rate was appreciated by those who benefited from it, adding value to their stay. Additionally, some reviews mentioned that while the buffet was extensive and plentiful, it was also fresh and delicious, making for a satisfying start to the day.
However, not all feedback was positive. Some guests criticized the breakfast for lacking variety, describing it as repetitive and limited with a few pointing out that the vegetarian options were particularly scarce. A number of reviews expressed disappointment with the quality and organization of the buffet and a few found the breakfast to be overpriced for what was offered. Issues such as the freshness of pastries and the overall mediocrity of options were mentioned with some describing the breakfast as mediocre or simply okay.
In summary, while the breakfast at Novotel Cairo Airport has garnered praise for its variety, freshness and early availability, there are notable areas for improvement. The consistent complaints regarding variety, quality and value suggest that enhancements could be made to better meet guest expectations.
The dining experience at Novotel Cairo Airport presents a mixed bag of reviews that cater to various tastes and preferences. On the positive side, many guests commend the food for being excellent, delicious and good and highlight the pleasant dining experience at the poolside and main restaurants, particularly enjoying the buffet selection and the Italian restaurant. The food served at the bars is also appreciated by a segment of the patrons with room service being acknowledged for quick delivery and delicious offerings.
However, several areas for improvement have been noted by guests. Some have criticized the lack of variety, particularly in the buffet with complaints about limited choices and repetitive options. The quality of certain items, like desserts and bread, was found lacking with specific instances of dry cakes and rock-hard bread. Furthermore, the Italian restaurant received mixed feedback with some diners pointing out slow service and unimpressive dishes. Price point is another significant concern, as many guests felt that the meals were overpriced compared to the quality and the portions offered, notably during dinner buffets.
Service timing issues also surfaced with reports of long waits for food around the pool and for room service orders. Additionally, vegetarian options were said to be scant and the need for more variety was highlighted, especially for breakfast and dinner.
Overall, while many guests have positive things to say about their culinary experiences, highlighting good food and attentive staff, there is a consistent thread of feedback suggesting that the hotel could improve its menu variety, food quality and pricing to better meet guests' expectations.
The rooms at Novotel Cairo Airport have garnered mixed reviews from guests. On the positive side, many guests found the rooms to be clean, comfortable and well-equipped with modern furnishings and spacious bathrooms in some accommodations. Comfortable beds and effective room service were frequently highlighted and some guests appreciated the recent renovations and upgrades in specific buildings.
However, several guests noted significant issues. The size of the rooms is a recurring concern, described as very small or tiny by numerous reviewers. Noise due to poor soundproofing and the close proximity of rooms was another common complaint. Additionally, cleanliness was inconsistent; several guests reported rooms being dirty, musty or smelling of smoke with some mentioning issues like stained carpets and old, worn-out furniture. Maintenance problems such as broken decor, leaking showers and non-functioning appliances were also noted. Some guests felt the rooms were run-down and in need of renovation.
Despite the positive attributes, the consensus suggests that while the rooms can provide a comfortable stay, there are areas that require attention and improvement to meet guest expectations fully.
Novotel Cairo Airport offers a mixed experience when it comes to the comfort of their beds. Many guests have reported a high level of satisfaction, noting their beds were comfortable, super comfortable and even exceptionally comfortable, as expected from ACCOR hotels. The bedding often received praise for being clean, comfy and snow-white, contributing to an overall sense of satisfaction with their sleep quality.
However, some guests encountered issues with bed comfort, noting that mattresses and pillows occasionally fell short of expectations. Complaints include beds being too soft, old, hard or even causing back pain. Additionally, a few guests felt the bed linen smelled of smoke or found the bed and bedding to be wrinkled and dirty.
The size of the beds varied with some guests finding them larger and comfy, while others found certain beds too small or inadequately embracing. Despite these mixed reviews, the clean and well-kept nature of the rooms added to the overall experience at Novotel Cairo Airport. The general consensus leans towards a positive experience with the comfortable beds and bedding being a highlight for many visitors.
The Novotel Cairo Airport has garnered mixed reviews regarding its cleanliness. Many guests praised the hotel for its clean and well-maintained facilities, especially highlighting the clean and comfortable rooms. Some guests noted that the public spaces, including the gardens and outdoor areas, were always very clean. The cleaning staff were often described as excellent, ensuring rooms were pristine and bedding fresh. Additionally, guests found the rooms to be cozy, quiet and well-equipped with modern furnishings, making for a comfortable stay.
However, there were several complaints about the hotel’s cleanliness, particularly relating to the carpets and hallways, which many found to be dirty and in need of thorough cleaning. Some guests reported issues with smoke smells in the rooms, outdated furnishings and stained carpets. A few rooms were described as very dirty with concerns raised about bathroom hygiene, dirty towels and insufficient cleaning services.
Overall, while many areas of the hotel were maintained to a high standard, there is room for improvement, particularly in deep cleaning specific areas and updating some of the older furnishings. The hotel's proximity to the airport and its generally clean environment make it a convenient choice for travelers, but consistency in cleanliness remains an area to watch.
Guests staying at the Novotel Cairo Airport have mixed reviews about the hotel's staff. On a positive note, many reviewers consistently describe the staff as very friendly, polite and helpful. Several guests noted the exceptional and professional service at reception and many appreciated the courteous behavior of employees throughout the hotel, including the restaurant, housekeeping and shuttle services. The front desk, room service and meet-and-greet teams were particularly mentioned for their friendliness and hospitality.
However, there are notable criticisms as well. Some guests reported experiences with rude, unprofessional and unhelpful staff, particularly at the front desk during check-in and check-out. Issues like aggressive behavior, slow service and language barriers emerged as recurring themes in less favorable reviews. Instances of staff misunderstanding or failing to address guest requests also surfaced, highlighting a need for improved training and better service standards.
Despite these discrepancies, it appears that many guests found aspects of their interactions with the hotel staff to be a saving grace, contributing to an overall positive memory of their stay.
Novotel Cairo Airport's internet service has received an overwhelming amount of criticism from its guests. Many have found the Wi-Fi to be unreliable and inconsistent with frequent reports of very weak signals, particularly in rooms and common areas like the lobby and restaurant. The connectivity issues extend to difficulties in making WhatsApp calls, sending messages and at times, the service being completely unusable. Despite a few mentions of good internet, the majority of feedback highlights extremely poor performance, citing problems like slow speeds, intermittent connections and Wi-Fi being nearly non-existent in certain areas of the hotel. These issues have been a source of frustration for many guests, impacting the overall experience at the hotel.
The spa at Novotel Cairo Airport offers an inviting and luxurious atmosphere with clean and well-maintained facilities. Guests particularly appreciate the sumptuous massages provided by skilled female therapists and the excellent facial treatments available. The open-air pools and the great jacuzzi area add a touch of relaxation, complemented by the comfy couches in the relaxation room which enhance the guest experience.
However, it should be noted that some guests felt the spa services were overpriced and expressed concerns about the overall value. There have also been remarks about the spa center needing renovation and clearer communication about the available services. Additionally, some guests felt that the spa wasn't particularly helpful or comprehensive in its offerings. Despite these points, aspects such as the nail spa garnered positive feedback, contributing to an overall good experience at the spa.
The gym at Novotel Cairo Airport offers a well-supplied fitness area with a good selection of machines, providing an adequate and functional space for guests looking to keep up with their fitness routines. The gym's cleanliness is well-maintained and visitors have found it to be generally nice and quiet, offering a conducive environment for exercise. However, a notable downside is its limited operational hours, as it opens late at 9 am, which may be inconvenient for early risers. While some guests found the gym facilities to be on the minimal side and somewhat cramped, others appreciated its spaciousness and the opportunity to interact with fellow travelers. Overall, the gym facilities receive positive feedback, but there is room for improvement in terms of equipment variety and operational hours.
The Novotel Cairo Airport boasts a beautiful and inviting outdoor pool area that has garnered positive feedback from numerous guests. The pool is described as refreshing, clean and perfect for both swimming and relaxation. Its large size accommodates serious swimmers looking to do laps, while the separate shallow area makes it great for children. The poolside atmosphere is enhanced by the well-maintained surroundings, including a clean lawn and garden with a bar, providing a lovely dining experience.
Despite the overall positive remarks, some guests have noted areas for improvement, such as occasional noise and crowding and the pool not being heated. Nonetheless, the serene and spacious pool area, complete with lounge chairs and an open-air setting, ensures an enjoyable and comfortable experience. The poolside restaurant also adds to the charm, making it a pleasant spot to unwind after a day of travel or exploring. Overall, the pool area at Novotel Cairo Airport is a highlight that complements the hotel's inviting ambiance.
Novotel Cairo Airport offers a range of parking options for its guests with the added convenience of being located strategically near the airport. Visitors will find plenty of parking spots available, including ample and big parking lots, which are particularly appreciated by guests. Although parking fees are mentioned, free parking options are also available and the valet parking service is noted to be affordable. Some reviews highlight that parking was hassle-free and the car park is generally good with free parking proving to be a significant bonus for many.
The hotel also provides a complimentary shuttle bus service every 30 minutes, which adds to the convenience of guests. Despite a few mentions of the parking area needing minor light maintenance and occasional issues with charges, the helpfulness of the parking staff enhances the overall experience. Thus, parking at Novotel Cairo Airport generally leaves guests satisfied, especially given the convenience of free parking for many and the support available from hotel staff.
Nestled conveniently near Cairo Airport, Novotel Cairo Airport showcases itself as a haven for families. Many guests laud its family-friendly ambiance that makes it suitable for family stays. The hotel takes pride in its range of family rooms, noted for being spacious and comfortable, accommodating families with ease. This aligns with numerous reviews suggesting that the hotel is particularly accommodating for families with kids.
The family-oriented atmosphere is a significant highlight with multiple remarks on the lovely and enjoyable pools, where children seem to have a delightful time. There's also mention of a kids' area and occasional activities like magical shows and popcorn treats designed to entertain younger guests.
Guests appreciate the hotel's willingness to cater to familial needs, though it's noted that there's a lack of a dedicated kids’ club, which can be a downside for families with very young children. Local family gatherings around the pool can sometimes lead to a noisy environment, which might be worth considering for those seeking a quieter experience.
Despite these minor setbacks, the overall sentiment about Novotel Cairo Airport is overwhelmingly positive, especially highlighting its suitability for family stays. The welcoming staff and the clean, comfortable rooms add to the appeal, making it a recommended choice for travelers with children seeking a pleasant and convenient stay in Cairo.
Novotel Cairo Airport largely reflects its four-star rating, delivering a blend of luxurious and clean facilities that align with Novotel’s reputable brand standards. Many guests find the hotel to offer four-star quality amenities and a commendable level of service, describing it as a very good overall choice and better than most four-star hotels they've experienced.
However, there are a few discrepancies noted with some guests feeling the hotel falls short of its four-star classification due to certain areas not meeting the expected Accor standards. Concerns have been raised about the management's training of staff and the availability of amenities like a first aid box, which would be anticipated in a four-star establishment.
Despite these occasional shortcomings, the hotel is appreciated for providing good service at reasonable prices and is considered a solid choice for those seeking four-star amenities. Nonetheless, there is an expectation that Novotel's standards could enhance the experience further to fully match the four-star acclaim it promotes.
Located conveniently close to Cairo Airport, Novotel Cairo Airport is a suitable and accessible option for business travelers. The hotel provides excellent accessibility, making it an ideal location for business meetings. With a business center and plenty of conference room space available, the hotel caters well to the needs of business travelers. Services such as free airport shuttles and a meet-and-assist service further enhance the convenience for those traveling for work.
Despite some structural issues in the spa and occasional lapses in professionalism among the staff, the establishment is efficient and aims to provide a comfortable stay. Amenities like four-star business facilities and teleconference services contribute to a productive environment. The hotel's affordable prices and proximity to the airport make it an attractive choice for those with business to conduct in the area.
However, there are noted inconveniences, such as inadequate customer focus and sometimes slow response to service requests. Yet, the reception service and room service staff remain friendly and helpful, offering a degree of comfort and professionalism.
Overall, Novotel Cairo Airport stands out as a strategic logistic base for business travelers, providing essential amenities and services that are crucial for a successful business trip.
Novotel Cairo Airport receives high marks for its accessibility, making it a convenient and accommodating choice for guests with disabilities, including elderly travelers. The hotel features user-friendly amenities and adapted facilities specifically for disabled guests, ensuring it is easy to navigate for those using wheelchairs. Accessible rooms are noted as being well-maintained and convenient and common areas are also kept in good condition. Additionally, the hotel's proximity to the airport enhances its accessibility. However, a few guests mentioned areas for improvement, such as the slow elevators, lack of sound insulation and subpar condition of some staircases. Overall, accessibility at Novotel Cairo Airport is commendable, offering a comfortable stay for all guests.
The Novotel Cairo Airport hotel offers a family-friendly pool area that includes a children's pool. Guests have mentioned that the facility is well-suited for kids, describing it as nice, good and fun. The pool is predominantly tailored for children with a shallow depth that ensures safety and enjoyment for younger guests. Additionally, there is a garden area adjacent to the children's pool, providing a pleasant environment for families. While some noted the pool is small, it remains a popular and enjoyable feature for families staying at the hotel.
Nestled amidst green spaces, Novotel Cairo Airport boasts a standout feature: its inviting outdoor pool area. The large and clean pool garners consistent praise for its refreshing ambiance and ample lounge chairs, making it an ideal spot for relaxation. Guests recommend the pool, citing its size and cleanliness as highlights. It's described as a lovely space to unwind with a good book, combining well-appointed outdoor seating with poolside dining options that enhance the experience. Families appreciate the addition of a children’s pool and the overall atmosphere is noted as calm and enjoyable. Although the pool area closes early, it remains a substantial part of the hotel's charm, offering a serene and satisfying retreat.
The Novotel Cairo Airport offers a truly romantic experience, making it an ideal destination for couples seeking a memorable getaway. The hotel stands out with its romantic dinners and intimate setting, perfect for creating special moments. Couples will find the secluded rooms to be an excellent choice, providing both privacy and comfort. The jacuzzi offers a cozy retreat just for two, enhancing the romantic ambiance. The hotel grounds feature enchanting gardens and picturesque walkways, ideal for leisurely and romantic strolls. Whether dining at the restaurant or celebrating a wedding reception, the overall atmosphere is designed to cater to romantic occasions.
Location Show Map
Location
The location is frequently noted as perfect for short layovers, overnight stays and quick stopovers, providing ease of access without the noise typically associated with airport-adjacent properties. Reviews also emphasize how the hotel's position within the airport zone is advantageous for business travelers and those needing to catch connecting flights.
In addition to its strategic location, guests appreciate the hotel's facilities and services, such as the outdoor area, breakfast buffet and friendly staff. The combination of location, amenities and efficient shuttle service makes Novotel Cairo Airport a highly recommended option for travelers seeking convenience and comfort near Cairo International Airport.
Breakfast
Several guests found the breakfast to be good, very good and even excellent with ample selection and good service. The inclusion of breakfast in the room rate was appreciated by those who benefited from it, adding value to their stay. Additionally, some reviews mentioned that while the buffet was extensive and plentiful, it was also fresh and delicious, making for a satisfying start to the day.
However, not all feedback was positive. Some guests criticized the breakfast for lacking variety, describing it as repetitive and limited with a few pointing out that the vegetarian options were particularly scarce. A number of reviews expressed disappointment with the quality and organization of the buffet and a few found the breakfast to be overpriced for what was offered. Issues such as the freshness of pastries and the overall mediocrity of options were mentioned with some describing the breakfast as mediocre or simply okay.
In summary, while the breakfast at Novotel Cairo Airport has garnered praise for its variety, freshness and early availability, there are notable areas for improvement. The consistent complaints regarding variety, quality and value suggest that enhancements could be made to better meet guest expectations.
Dinner
However, several areas for improvement have been noted by guests. Some have criticized the lack of variety, particularly in the buffet with complaints about limited choices and repetitive options. The quality of certain items, like desserts and bread, was found lacking with specific instances of dry cakes and rock-hard bread. Furthermore, the Italian restaurant received mixed feedback with some diners pointing out slow service and unimpressive dishes. Price point is another significant concern, as many guests felt that the meals were overpriced compared to the quality and the portions offered, notably during dinner buffets.
Service timing issues also surfaced with reports of long waits for food around the pool and for room service orders. Additionally, vegetarian options were said to be scant and the need for more variety was highlighted, especially for breakfast and dinner.
Overall, while many guests have positive things to say about their culinary experiences, highlighting good food and attentive staff, there is a consistent thread of feedback suggesting that the hotel could improve its menu variety, food quality and pricing to better meet guests' expectations.
Rooms
However, several guests noted significant issues. The size of the rooms is a recurring concern, described as very small or tiny by numerous reviewers. Noise due to poor soundproofing and the close proximity of rooms was another common complaint. Additionally, cleanliness was inconsistent; several guests reported rooms being dirty, musty or smelling of smoke with some mentioning issues like stained carpets and old, worn-out furniture. Maintenance problems such as broken decor, leaking showers and non-functioning appliances were also noted. Some guests felt the rooms were run-down and in need of renovation.
Despite the positive attributes, the consensus suggests that while the rooms can provide a comfortable stay, there are areas that require attention and improvement to meet guest expectations fully.
Beds
However, some guests encountered issues with bed comfort, noting that mattresses and pillows occasionally fell short of expectations. Complaints include beds being too soft, old, hard or even causing back pain. Additionally, a few guests felt the bed linen smelled of smoke or found the bed and bedding to be wrinkled and dirty.
The size of the beds varied with some guests finding them larger and comfy, while others found certain beds too small or inadequately embracing. Despite these mixed reviews, the clean and well-kept nature of the rooms added to the overall experience at Novotel Cairo Airport. The general consensus leans towards a positive experience with the comfortable beds and bedding being a highlight for many visitors.
Cleanliness
However, there were several complaints about the hotel’s cleanliness, particularly relating to the carpets and hallways, which many found to be dirty and in need of thorough cleaning. Some guests reported issues with smoke smells in the rooms, outdated furnishings and stained carpets. A few rooms were described as very dirty with concerns raised about bathroom hygiene, dirty towels and insufficient cleaning services.
Overall, while many areas of the hotel were maintained to a high standard, there is room for improvement, particularly in deep cleaning specific areas and updating some of the older furnishings. The hotel's proximity to the airport and its generally clean environment make it a convenient choice for travelers, but consistency in cleanliness remains an area to watch.
Staff
However, there are notable criticisms as well. Some guests reported experiences with rude, unprofessional and unhelpful staff, particularly at the front desk during check-in and check-out. Issues like aggressive behavior, slow service and language barriers emerged as recurring themes in less favorable reviews. Instances of staff misunderstanding or failing to address guest requests also surfaced, highlighting a need for improved training and better service standards.
Despite these discrepancies, it appears that many guests found aspects of their interactions with the hotel staff to be a saving grace, contributing to an overall positive memory of their stay.
Wi-Fi
Spa
However, it should be noted that some guests felt the spa services were overpriced and expressed concerns about the overall value. There have also been remarks about the spa center needing renovation and clearer communication about the available services. Additionally, some guests felt that the spa wasn't particularly helpful or comprehensive in its offerings. Despite these points, aspects such as the nail spa garnered positive feedback, contributing to an overall good experience at the spa.
Gym
Pool
Despite the overall positive remarks, some guests have noted areas for improvement, such as occasional noise and crowding and the pool not being heated. Nonetheless, the serene and spacious pool area, complete with lounge chairs and an open-air setting, ensures an enjoyable and comfortable experience. The poolside restaurant also adds to the charm, making it a pleasant spot to unwind after a day of travel or exploring. Overall, the pool area at Novotel Cairo Airport is a highlight that complements the hotel's inviting ambiance.
Parking
The hotel also provides a complimentary shuttle bus service every 30 minutes, which adds to the convenience of guests. Despite a few mentions of the parking area needing minor light maintenance and occasional issues with charges, the helpfulness of the parking staff enhances the overall experience. Thus, parking at Novotel Cairo Airport generally leaves guests satisfied, especially given the convenience of free parking for many and the support available from hotel staff.
Family
The family-oriented atmosphere is a significant highlight with multiple remarks on the lovely and enjoyable pools, where children seem to have a delightful time. There's also mention of a kids' area and occasional activities like magical shows and popcorn treats designed to entertain younger guests.
Guests appreciate the hotel's willingness to cater to familial needs, though it's noted that there's a lack of a dedicated kids’ club, which can be a downside for families with very young children. Local family gatherings around the pool can sometimes lead to a noisy environment, which might be worth considering for those seeking a quieter experience.
Despite these minor setbacks, the overall sentiment about Novotel Cairo Airport is overwhelmingly positive, especially highlighting its suitability for family stays. The welcoming staff and the clean, comfortable rooms add to the appeal, making it a recommended choice for travelers with children seeking a pleasant and convenient stay in Cairo.
4 Star
However, there are a few discrepancies noted with some guests feeling the hotel falls short of its four-star classification due to certain areas not meeting the expected Accor standards. Concerns have been raised about the management's training of staff and the availability of amenities like a first aid box, which would be anticipated in a four-star establishment.
Despite these occasional shortcomings, the hotel is appreciated for providing good service at reasonable prices and is considered a solid choice for those seeking four-star amenities. Nonetheless, there is an expectation that Novotel's standards could enhance the experience further to fully match the four-star acclaim it promotes.
Business
Despite some structural issues in the spa and occasional lapses in professionalism among the staff, the establishment is efficient and aims to provide a comfortable stay. Amenities like four-star business facilities and teleconference services contribute to a productive environment. The hotel's affordable prices and proximity to the airport make it an attractive choice for those with business to conduct in the area.
However, there are noted inconveniences, such as inadequate customer focus and sometimes slow response to service requests. Yet, the reception service and room service staff remain friendly and helpful, offering a degree of comfort and professionalism.
Overall, Novotel Cairo Airport stands out as a strategic logistic base for business travelers, providing essential amenities and services that are crucial for a successful business trip.
Accessible
Children's Pool
Outdoor Pool
Romantic
Yes, Novotel Cairo Airport has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Novotel Cairo Airport.
No, Novotel Cairo Airport doesn't allow dogs.
Yes, parking facilities are available at Novotel Cairo Airport.
Yes, Novotel Cairo Airport has a gym.
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