De Alcazar Calangute
Calangute
15.55028300,
73.76694300
,
4/44d(4) Calangute, Near Nikhil Wines, Landmark - Porba Vaddo
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Summary of reviewsDe Alcazar Calangute enjoys a prime location enveloped by lush greenery, providing a peaceful retreat while remaining close to key attractions like Calangute and Baga beaches, vibrant markets and nightlife spots such as Tito’s. Guests find the hotel's proximity to these sites advantageous despite some initial difficulty in locating the property and minor challenges with the interior roads. The hotel's straightforward processes for services, such as bike rentals and breakfasts, augment visitors' convenience.
The breakfast at De Alcazar Calangute garners mixed reviews. Some appreciate the good, unlimited and tasty offerings, seeing it as good value for money with items like Aloo Paratha, Chhole Puri and Upma. However, other guests feel the breakfast menu is limited, repetitive and lacking in variety with concerns about the quality and hygiene conditions including the sighting of cockroaches.
Dinner experiences vary with many praising the tasty and well-prepared food, good arrangements and the accommodating nature of the kitchen staff. Some enjoy the food service, noting that dishes were customized to their tastes. Conversely, a few guests found the food bland, overpriced or even occasionally spoiled and noted that the service could be slow.
Room reviews are also mixed. Positives include spaciousness, cleanliness and comfortable furnishings, along with the helpful and hospitable staff who often go out of their way to cater to individual preferences. Some guests, however, reported issues like cockroach sightings, smelly and poorly maintained rooms, broken locks and discrepancies between room descriptions and actual offerings.
Cleanliness at De Alcazar Calangute receives mixed reactions. Many guests appreciate the neat and tidy rooms, clean bathrooms and well-maintained bed linens. However, some noted cleanliness issues, including sightings of cockroaches, dirty beddings and smelly rooms. The housekeeping services and protocols are appreciated by some but seen as needing significant improvement by others.
The hotel staff receive mixed feedback. Many guests commend the friendly, supportive and polite nature of the staff, especially individuals like Shubham, Ravi, Akash and Deepak. However, there are numerous reports of rude, uncooperative behavior from some reception staff, impacting the overall guest experience.
The free Wi-Fi at De Alcazar Calangute is functional for many guests with decent connectivity and good signal coverage reported at times. However, others experienced slow speeds, intermittent connectivity and occasional complete outages, suggesting room for improvement in this area.
The rooftop swimming pool is a notable feature, praised for its pleasant ambiance and settings. Guests appreciate the views and the kids' pool on the terrace. Yet, some find the pool's cleanliness and maintenance lacking with reports of it being dirty or smelly and concerns about its small size and crowding.
Regarding parking, the hotel offers a dedicated area that can accommodate up to 10 cars with ample space. However, better organization is suggested and on busier days, some juggling might be required.
The hotel is seen as a good option for families, offering a clean, tidy and safe environment. Some concerns were raised about safety, particularly regarding electric sockets when traveling with young children.
Bed quality varies with some guests finding the beds comfortable and appreciating the clean sheets and blankets, while others experience old, sagging mattresses and compact or broken beds. Issues with mattress configurations also affect comfort for some.
Overall, De Alcazar Calangute is a budget-friendly option that generally meets the expectations of a three-star hotel, providing good value for money despite some areas needing improvement.
Categories
The breakfast at De Alcazar Calangute garners mixed reviews. Some appreciate the good, unlimited and tasty offerings, seeing it as good value for money with items like Aloo Paratha, Chhole Puri and Upma. However, other guests feel the breakfast menu is limited, repetitive and lacking in variety with concerns about the quality and hygiene conditions including the sighting of cockroaches.
Dinner experiences vary with many praising the tasty and well-prepared food, good arrangements and the accommodating nature of the kitchen staff. Some enjoy the food service, noting that dishes were customized to their tastes. Conversely, a few guests found the food bland, overpriced or even occasionally spoiled and noted that the service could be slow.
Room reviews are also mixed. Positives include spaciousness, cleanliness and comfortable furnishings, along with the helpful and hospitable staff who often go out of their way to cater to individual preferences. Some guests, however, reported issues like cockroach sightings, smelly and poorly maintained rooms, broken locks and discrepancies between room descriptions and actual offerings.
Cleanliness at De Alcazar Calangute receives mixed reactions. Many guests appreciate the neat and tidy rooms, clean bathrooms and well-maintained bed linens. However, some noted cleanliness issues, including sightings of cockroaches, dirty beddings and smelly rooms. The housekeeping services and protocols are appreciated by some but seen as needing significant improvement by others.
The hotel staff receive mixed feedback. Many guests commend the friendly, supportive and polite nature of the staff, especially individuals like Shubham, Ravi, Akash and Deepak. However, there are numerous reports of rude, uncooperative behavior from some reception staff, impacting the overall guest experience.
The free Wi-Fi at De Alcazar Calangute is functional for many guests with decent connectivity and good signal coverage reported at times. However, others experienced slow speeds, intermittent connectivity and occasional complete outages, suggesting room for improvement in this area.
The rooftop swimming pool is a notable feature, praised for its pleasant ambiance and settings. Guests appreciate the views and the kids' pool on the terrace. Yet, some find the pool's cleanliness and maintenance lacking with reports of it being dirty or smelly and concerns about its small size and crowding.
Regarding parking, the hotel offers a dedicated area that can accommodate up to 10 cars with ample space. However, better organization is suggested and on busier days, some juggling might be required.
The hotel is seen as a good option for families, offering a clean, tidy and safe environment. Some concerns were raised about safety, particularly regarding electric sockets when traveling with young children.
Bed quality varies with some guests finding the beds comfortable and appreciating the clean sheets and blankets, while others experience old, sagging mattresses and compact or broken beds. Issues with mattress configurations also affect comfort for some.
Overall, De Alcazar Calangute is a budget-friendly option that generally meets the expectations of a three-star hotel, providing good value for money despite some areas needing improvement.
Dog Friendly Hotel
This hotel is identified as a pet-friendly hotel in Calangute. It provides a comfortable stay for guests and their dogs.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
About De Alcazar Calangute
License: HOIN001600
Guest Reviews
Location
Breakfast
However, many suggest that the breakfast could be significantly improved. Common criticisms highlight the limited variety and repetitive nature of the menu with some guests reporting poor quality and unhygienic conditions, including sightings of cockroaches near the food. Numerous reviews mention the absence of basic amenities like drinking water and a toaster. Despite the buffet style, several guests feel the breakfast items are simple and need more diversity, especially for a property billed as a three-star hotel.
The overall takeaway is that while some guests are pleased with the breakfast, considering it a highlight of their stay, others find it lacking and suggest enhancements in both variety and quality to better meet expectations.
Dinner
However, there were notable criticisms. Some guests pointed out that the food quality needed improvement, mentioning that some dishes were bland and the overall standard of the catering was not up to par. A few unfortunate incidents involved spoiled or bad food, which left a negative impression on some diners. Issues also arose regarding slow and sometimes unmanageable food service, leading to dissatisfaction for some patrons. Additionally, a segment of guests found the food to be overpriced and not remarkable, suggesting that while there are definite strengths, there are also areas that require attention to fully satisfy all visitors.
Rooms
The ambiance of the rooms is generally well-received and many guests found them to be good and adequate considering the price, making it a value-for-money choice. Moreover, the staff, specifically mentioned in several reviews, are noted for their hospitality and helpfulness, particularly in providing customized food options that cater to individual preferences. Additionally, the hotel's terrace receives positive mentions for its view and the overall experience it offers.
However, some issues were noted that potential guests should be aware of. Reports of cockroaches were mentioned numerous times and the general cleanliness in some rooms did not meet expectations with instances of smelly rooms and water seepage being pointed out. Room service and maintenance required improvement with broken locks and minimal facilities being a recurring theme in reviews. Moreover, discrepancies between room descriptions or photos and the actual offerings were noted, adding to occasional dissatisfaction. Despite these concerns, many visitors still found the overall stay comfortable and acceptable for the price paid.
Beds
Several guests mentioned issues with bed quality, including old and sagging mattresses, broken or compact beds and mattresses that were too soft and uncomfortable. Some beds were found to be so sunken-in that they disturbed sleep and the condition of some mattresses and bed linens were not up to par with reports of stains, dirt and even the unpleasant presence of cockroaches when the lights were off.
The configuration of the mattresses has also been a point of contention. Instances where two single mattresses were combined to form a double bed led to discomfort for some guests, as did the dated and saggy edges of some mattresses. Additionally, the mattress provided for the third person in a room was often deemed inadequate. For those looking for a good night's sleep, it appears that the bed quality at De Alcazar Calangute can be quite variable.
Cleanliness
However, there are recurring concerns that potential visitors should be aware of. Many guests pointed out issues with cleanliness standards not being up to the mark with reports of cockroach sightings in rooms, dirty beddings, smelly rooms and a lack of proper hygiene in common areas such as the swimming pool and washrooms. The restaurant tables and the cleanliness of items like plates and glasses also received criticism.
Additionally, some reviews mentioned the need for improvement in cleaning protocols and housekeeping skills with specific references to the dirty walls, carpets and the presence of spider nets. Guests have suggested enhancements like repainting walls, adding clothes hanger hooks behind doors and ensuring zero cockroach sightings for an improved experience.
In summary, while the rooms at De Alcazar Calangute are generally clean and the staff are attentive and kind, there are areas related to cleanliness and maintenance that need significant improvement.
Staff
However, the reviews also reveal consistent issues with certain staff members, particularly at the reception. Guests reported encounters with rude, arrogant and uncooperative behavior, especially from some reception clerks. Specific incidents involving a dismissive attitude, lack of responsiveness to calls and unhelpful interactions were frequently mentioned. There were concerns about the receptionists' poor attitudes and lack of professionalism, which affected the overall guest experience.
Despite the mixed feedback, the general sentiment suggests that while the hotel staff, especially at the management and reception level, could benefit from better training and a more courteous approach, many employees were praised for their positive interactions with guests. The helpfulness of specific staff members contributed significantly to the enjoyable aspects of guests' stays at De Alcazar Calangute.
Wi-Fi
Pool
However, opinions are divided when it comes to cleanliness and maintenance. While some reviewers mention that the pool is cleaned every morning and that the service around the pool area is commendable, others highlight issues with the pool being dirty, smelly or not well-maintained. There are also mentions of the pool being small and often crowded. The pool operates from 9 am to 6 pm, which guests should consider when planning their use.
Overall, the rooftop pool is a notable feature but seems to require more consistent upkeep to meet all guests' expectations fully. Guests looking for a clean and pleasant pool experience might want to visit early in the day to avoid any possible maintenance issues.
Parking
Family
3 Star
Yes, De Alcazar Calangute has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at De Alcazar Calangute.
Yes, De Alcazar Calangute welcomes dogs.
Yes, parking facilities are available at De Alcazar Calangute.
No, De Alcazar Calangute doesn't have a gym.
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