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Hotel Cristal Caldas

Caldas da Rainha , Rua António Sérgio (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Cristal Caldas enjoys a highly favorable reputation among guests, primarily due to its exceptional location. Positioned near the center of Caldas da Rainha, it offers convenient access to tourist attractions, shops, restaurants and transportation hubs, including railway and bus stations. The hotel's quiet neighborhood adds to its charm, providing a peaceful stay without sacrificing proximity to vibrant city life. Guests commend its strategic placement for exploring nearby areas such as Peniche, Nazaré and Óbidos.

Breakfast at the hotel is generally well-received for its variety and quality, featuring a plentiful buffet that includes eggs, bacon, yogurts and cereals. While some guests suggest improvements like adding more fresh fruits and gluten-free options, the breakfast experience is often enhanced by the friendly and attentive staff. Dinner, too, garners positive feedback, especially for the quality of food and service, though some areas, like buffet variety and consistency, could be improved.

The rooms at Hotel Cristal Caldas are described as spacious, modern and clean with comfortable beds and a tidy environment. Although some reviews mention the absence of air conditioning and minor maintenance issues, the overall value for money remains commendable. Cleanliness is generally praised with notable exceptions pointing to occasional lapses in bathroom hygiene.

The standout feature of the hotel is its dedicated and warm staff. Guests frequently praise the friendly and helpful team, particularly the reception and dining staff, who enhance the overall guest experience with their attentiveness and professionalism.

Though the wifi receives mixed reviews and can sometimes be unreliable, the swimming pool is well-maintained and generally appreciated, despite its smaller size and colder water. The family-friendly amenities, including family-size beds and a varied breakfast buffet, make the hotel a good option for those traveling with children, although the noise from other groups can sometimes be disruptive.

Beds are mostly comfortable with guests appreciating the new mattresses, despite occasional complaints about pillows and bedding. As a three-star hotel, Hotel Cristal Caldas meets expectations with its reasonable decor and adequate facilities, providing good value for money. The outdoor pool and beautiful interior add to the positive ambiance, making it a noteworthy choice for anyone visiting the area.
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Hotel with Swimming Pool

Offers a well-maintained and clean swimming pool that guests describe as beautiful and enjoyable. The pool area provides a pleasant environment for relaxation.

Outdoor Pool

3-Star Hotel

Hotel Cristal Caldas is praised for its central location, cleanliness, and comfortable, air-conditioned rooms. It offers an outdoor pool and complimentary breakfast. Guests frequently commend the friendly and professional service provided by the staff.

Hotel with Outdoor Pool

This hotel features a well-maintained and clean swimming pool that is often described as beautiful and enjoyable. The pool area offers a pleasant environment for relaxation and various activities.

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Room Types

Twin Room This air-conditioned room features a satellite TV, minibar and private bathroom.

Single Room This air-conditioned room features a satellite TV, minibar and private bathroom.

Triple Room This air-conditioned room features a satellite TV, minibar and private bathroom.

Double Room This air-conditioned room features a satellite TV, minibar and private bathroom.

About Hotel Cristal Caldas

License: 846

Guest Reviews

7.8

Good

Location

Hotel Cristal Caldas is highly praised for its excellent and ideal location, making it a convenient choice for travelers. Positioned close to the center of Caldas da Rainha, the hotel provides easy access to numerous tourist attractions, shops, restaurants and key points of interest within walking distance. Several guest reviews highlight the proximity to the railway and bus stations, enabling smooth travel connections.

Visitors appreciate the quiet neighborhood while still benefiting from the central position, which ensures a tranquil stay without being far from the hustle and bustle. The hotel is also noted for its accessibility to nearby beaches and free public parking options, offering added convenience for those traveling by car or motorcycle.

Guests frequently commend the hotel's centrality, making excursions to local markets and restaurants straightforward. Moreover, the location is perfect for exploring surrounding areas such as Peniche, Nazaré and Óbidos, which are easily reachable by car. Overall, the strategic placement within the city center, coupled with good access to transportation and major sites, makes Hotel Cristal Caldas a top choice for travelers seeking both convenience and comfort.

Breakfast

The breakfast at Hotel Cristal Caldas generally receives positive feedback from guests with many appreciating its quality and variety. Descriptions such as good, very good and excellent are frequently mentioned, highlighting the breakfast's satisfactory nature considering the hotel’s price point. Guests were pleased with the buffet's ample options, including eggs, bacon, yogurts, cereals and a broad selection of foods suited for different dietary needs. The breakfast is noted to be plentiful and well-served, though some reviews indicate a need for more variety in natural fruits and breads.

However, there are mixed opinions with some guests finding the breakfast to be simple, basic or not very exceptional. Some critiques include the lack of fresh fruit, gluten-free and lactose-free options and some issues with the quality of coffee and juice. Additionally, there's feedback on the breakfast room being in a less appealing basement location and occasional disorganization during service times.

The breakfast experience is often complemented by the friendliness and attentiveness of the staff, enhancing the overall dining experience. Despite a few areas pointed out for improvement, the breakfast at Hotel Cristal Caldas predominantly meets or exceeds guests' expectations, making it a valuable part of their stay.

Dinner

Hotel Cristal Caldas presents a mixed bag when it comes to dinner experiences, although there are several positive aspects worth noting. Guests frequently highlighted the pleasantness of both breakfast and dinner, often mentioning a good selection of dishes. The quality of the food generally received praise with several dinners deemed very good. The service during dinner particularly stood out as excellent.

However, there are areas needing improvement. The variety in the evening buffet could be expanded, as some reviews mentioned limited choices and cold food. Additionally, diners noted that the meals could be inconsistent in terms of quality. The extra charge for drinks also didn't sit well with some guests.

The dining room, while small, had a cozy atmosphere with tablecloths adding a touch of class. Despite this, some guests felt the dining setup and overall restaurant vibe needed an upgrade. For those seeking a reliable three-star hotel experience, Hotel Cristal Caldas offers good meals, though there’s room to elevate the dinner service further.

Rooms

Hotel Cristal Caldas offers a mixed but predominantly positive room experience. Many guests appreciated the newly renovated rooms, describing them as modern and impeccably clean. The rooms are generally quite spacious and cozy with numerous mentions of comfortable beds and ample space for relaxing. Guests highlighted the modernized and clean environment, providing a functional and comfortable stay with friendly staff.

However, a few areas require attention. Some rooms lack air conditioning and refrigerators and issues with lighting and noise insulation were noted. There were occasional complaints about cleanliness with some guests pointing out dirty curtains and air conditioning ducts. Decor can sometimes feel outdated and the hotel furniture might make guests feel like they've stepped back in time. Despite these issues, guests found the value for money commendable in relation to other options in the same price range and area.

Overall, Hotel Cristal Caldas offers a comfortable stay with spacious and cozy rooms but could benefit from some modernization and better maintenance in certain areas.

Beds

Hotel Cristal Caldas receives a variety of feedback about its beds with many guests praising their comfort. Multiple reviews highlight that the beds are comfortable, featuring uncompromising comfort and new mattresses that enhance the stay experience. However, mixed opinions emerge regarding the quality of the bedding and related accessories.

While the beds themselves often get high marks for comfort with many guests finding the mattresses soft and pleasant to sleep on, others have noted some isolated concerns. These include complaints about uncomfortable pillows, poorly made beds and occasional issues with bedsheets and bedspreads being old or having unpleasant odors. A few guests mentioned that the spring mattresses were too soft or even uncomfortable for their preferences.

Despite these criticisms, the overall sentiment appears to lean positive, particularly in regard to the comfort of the beds. Many guests mention they would return to the hotel, expressing satisfaction with the price, quality and amenities offered, including a good breakfast. These positive elements seem to contribute to an overall favorable experience at Hotel Cristal Caldas, in spite of some minor inconveniences.

Cleanliness

Hotel Cristal Caldas generally impresses guests with its high standards of cleanliness. Many guests specifically highlight the clean rooms, clean bathrooms and overall clean atmosphere of the hotel. Positive comments reflect the exemplary cleanliness maintained in the rooms, making it a comfortable and hygienic stay for travelers. Several reviews also mention the friendly and dedicated cleaning staff, contributing to the hotel's cleanliness.

However, a few reviews pointed out inconsistencies, such as instances where the bathroom cleaning was very poor and specific cleanliness issues like unclean bathtubs, half-used shower gel and residual hairs and dust. While the general standard of cleanliness is well above average, some guests noted these areas required more attention.

Despite these occasional lapses, the hotel still garners praise for its cleanliness from most visitors, which helps underscore the overall positive experience at Hotel Cristal Caldas. The excellent bedding, good location and pleasant staff further complement the well-maintained cleanliness of the hotel.

Staff

The reviews of Hotel Cristal Caldas overwhelmingly highlight the exceptional service provided by the staff. Guests consistently describe the team as friendly, helpful and attentive with special mention of the reception and dining staff being particularly lovely. Numerous guests appreciated the professionalism and hospitality of the employees, noting their politeness and willingness to assist.

Many reviews emphasized the exceptional friendliness of the staff, who were attentive to health guidelines, ensuring everyone wore masks for the buffet breakfast and providing gloves to handle food. The staff's commitment to maintaining safety and cleanliness received positive remarks, although there were a few concerns about the thoroughness of room cleaning.

Overall, the dedication and warmth of the personnel stand out as the most commendable aspects of the hotel, enhancing the guest experience and making their stay more enjoyable. The excellent customer service at reception and the attentive nature of the staff continue to receive high praise from visitors. Despite minor issues with room cleanliness, the staff's friendliness and attentiveness significantly contribute to the positive impressions of Hotel Cristal Caldas.

Wi-Fi

Hotel Cristal Caldas receives mixed reviews concerning its wifi. Some guests experienced good, reliable and free wifi, finding it sufficient for their needs. However, a significant number of reviews highlight issues with the wifi's performance, including weak signals, slow speeds and instances where the internet did not work at all. While there are positive remarks about the wifi working well for some, numerous guests found it to be abysmal and the slowest they had encountered.

Pool

Hotel Cristal Caldas boasts a well-maintained and clean swimming pool that guests commonly describe as beautiful and enjoyable. The pool area makes an impressive entrance and offers a pleasant environment for relaxation. Despite its notable positives, such as being located in the city center which makes it easily accessible and offering various activities in and around the pool, the hotel pool does have some limitations. The pool is often described as small and the water tends to be cold. There are also mentions of the pool lounge chairs being old and the general pool area lacking a bit in privacy. Guests with disabilities may find the pool less accommodating and smokers should note that smoking is not allowed in the pool area. Nevertheless, those who prioritize a clean and appealing pool environment will likely find the experience at Hotel Cristal Caldas satisfactory.

Family

Hotel Cristal Caldas offers a comfortable stay for families, featuring amenities such as a family pool and family-size beds, including double beds suitable for parents and children. The hotel provides rooms accommodating 2 adults and a young child, making it a convenient choice for families. Guests have noted that the varied breakfast buffet caters well to both adults and children, enhancing its appeal as a family-friendly option. While activities specifically for kids may be limited, the overall atmosphere is conducive to families spending quality time together. However, noise from other young groups can occasionally be a disruption. Despite this, the hotel remains a popular destination for large families looking for a welcoming environment.

3 Star

Hotel Cristal Caldas provides a reasonable experience within the expected range for a three-star hotel. The facilities and services are limited but align with the standards for this category. While the hotel is somewhat outdated with aging decor and moderate breakfast offerings, it does offer very good value for money. Guests note that it stands out positively compared to other similarly priced hotels in the area, particularly in terms of cleanliness, furniture and staff quality. However, the sound insulation is noted to be average at best with some complaints of poor insulation overall.

Outdoor Pool

Guests at Hotel Cristal Caldas have mixed but generally positive feedback about the outdoor pool facilities. The pool, although described by some as cold, is highlighted as enjoyable by others. Visitors appreciate the well-maintained condition of the pool and the overall easy access to it.

While the lounge chairs around the pool are noted as old, the pool area compensates with an amazing view, contributing to a great overall experience. The hotel's facilities are considered adequate and well-equipped, adding to the value for money perception.

Moreover, guests also praise the beautiful interior of the hotel and the friendliness of the staff, along with the excellent breakfast provided. These positive aspects enhance the overall stay, making Hotel Cristal Caldas a noteworthy option for travelers.

Yes, Hotel Cristal Caldas has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Cristal Caldas.

No, Hotel Cristal Caldas doesn't allow dogs.

No, parking facilities aren't available at Hotel Cristal Caldas.

No, Hotel Cristal Caldas doesn't have a gym.

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