Nova Highlands Hotel
Cameron Highlands
4.50863500,
101.40830400
,
The Square, Jalan Aranda Nova, Greencow, Cameron Highlands
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Summary of reviewsNova Highlands Hotel is highly recommended by guests primarily due to its excellent location. Situated conveniently near popular attractions such as Kea Farm, Floral Park and the Agro Market, it offers easy accessibility to a wide range of dining and shopping options. The strategic placement above a mall and the superb views from the hotel further enhance the stay experience, making it an ideal option for families and tourists alike.
The hotel provides a generally enjoyable breakfast experience, noted for its tasty options. However, the availability of breakfast can be inconsistent, which is something future guests might want to consider.
The rooms at Nova Highlands Hotel are often praised for their spaciousness and comfort, making them suitable for families or groups of friends. Many guests also appreciate the pleasant views from higher floors and balconies. Although some issues concerning room maintenance and cleanliness were noted, the positive aspects of the comfortable and roomy accommodations seem to outweigh the negatives for many.
Cleanliness, on the other hand, appears to be an area requiring significant improvement. While some rooms were reported clean and well-maintained, complaints about dirty bathrooms, dusty floors and unclean furniture suggest a need for more consistent cleaning protocols.
The staff at Nova Highlands Hotel generally receive high marks for their friendliness and helpfulness, contributing positively to the overall guest experience. Specific personnel have been noted for their exceptional service, although some inconsistencies in staff behavior, particularly at the reception, were mentioned.
Parking options are a mix of convenience and challenges. Guests appreciate the ample, free and guarded parking facilities, though some found the validation system and space limitations a bit inconvenient.
Families find the hotel particularly appealing due to the spacious family suites, availability of a baby room and the overall family-friendly environment. The hotel's location adjacent to a mall adds to the convenience.
However, significant issues with the quality and hygiene of the beds and bedding have been reported. Complaints about old, uncomfortable mattresses, musty smells and stained linens highlight an urgent need for improvement in this area.
Despite some critiques and areas for improvement, Nova Highlands Hotel is generally viewed as offering good hospitality and competent maintenance, aligning reasonably well with its four-star rating. It remains an attractive, value-for-money option for many travelers.
Categories
The hotel provides a generally enjoyable breakfast experience, noted for its tasty options. However, the availability of breakfast can be inconsistent, which is something future guests might want to consider.
The rooms at Nova Highlands Hotel are often praised for their spaciousness and comfort, making them suitable for families or groups of friends. Many guests also appreciate the pleasant views from higher floors and balconies. Although some issues concerning room maintenance and cleanliness were noted, the positive aspects of the comfortable and roomy accommodations seem to outweigh the negatives for many.
Cleanliness, on the other hand, appears to be an area requiring significant improvement. While some rooms were reported clean and well-maintained, complaints about dirty bathrooms, dusty floors and unclean furniture suggest a need for more consistent cleaning protocols.
The staff at Nova Highlands Hotel generally receive high marks for their friendliness and helpfulness, contributing positively to the overall guest experience. Specific personnel have been noted for their exceptional service, although some inconsistencies in staff behavior, particularly at the reception, were mentioned.
Parking options are a mix of convenience and challenges. Guests appreciate the ample, free and guarded parking facilities, though some found the validation system and space limitations a bit inconvenient.
Families find the hotel particularly appealing due to the spacious family suites, availability of a baby room and the overall family-friendly environment. The hotel's location adjacent to a mall adds to the convenience.
However, significant issues with the quality and hygiene of the beds and bedding have been reported. Complaints about old, uncomfortable mattresses, musty smells and stained linens highlight an urgent need for improvement in this area.
Despite some critiques and areas for improvement, Nova Highlands Hotel is generally viewed as offering good hospitality and competent maintenance, aligning reasonably well with its four-star rating. It remains an attractive, value-for-money option for many travelers.
Hotel near Golf Courses
This hotel is located approximately 8 minutes away by car from Kelab Golf Sultan Ahmad Shah. It offers a convenient driving distance for guests planning a golf outing.
Family Friendly Hotel
Provides modern amenities and comfortable lodging suitable for families. Its location in The Square offers convenient access to shops and restaurants. The hotel ensures a pleasant and hassle-free stay for families exploring Cameron Highlands.
Hotel with Parking
Nova Highlands Hotel provides ample multi-level parking spaces for guests. Self-parking is available free of charge on-site, offering significant convenience and space.
Accessible Hotel
Nova Highlands Hotel offers wheelchair access and facilities for disabled guests. A lift/elevator is available for easy movement between floors.
4-Star Hotel
This hotel is well-located and offers comfortable accommodations. It provides easy access to local attractions and dining options.
Hotel for Honeymoon
Romantic Hotel
Cheap Hotel
Hotel with Gym
Small Hotel
Guest Reviews
Nova Highlands Hotel is renowned for its excellent location, making it a top choice for travelers visiting Cameron Highlands. Situated in close proximity to popular attractions such as Kea Farm, Floral Park, Goat Sightseeing and the Agro Market, guests find it exceptionally convenient to explore. The hotel's strategic placement allows easy access to a variety of dining and shopping options with eateries, convenience stores and even a shopping mall just a short walk away.
Visitors appreciate the easy parking facilities and the hotel's favorable position right above the mall, which offers a plethora of restaurants and shops. The nearby attractions, including the Boh Tea Garden, Butterfly Garden and other local highlights, are within easy reach, making it an ideal base for sightseeing.
The view from the hotel, often described as superb and beautiful, further enhances the experience. Guests also mention the easy accessibility to markets and other key spots, noting that the hotel's strategic location minimizes the hassle of navigating through traffic jams.
Overall, the hotel's central location, surrounded by interesting places and providing quick access to many amenities, ensures a comfortable and enjoyable stay for families and tourists alike.
Nova Highlands Hotel offers a satisfactory and even delicious breakfast experience, as noted by several guests. Positive comments highlight the breakfast as being enjoyable with tasty options. However, the availability of breakfast is inconsistent. Some guests mentioned that breakfast is included with their stay, while others pointed out the inconvenience of no breakfast being provided due to the café being closed. This inconsistency in breakfast availability and the lack of breakfast options for some visitors could be a key consideration for potential guests. Despite the generally positive feedback regarding the quality of the food, the unavailability of breakfast for some guests is a notable drawback.
Nova Highlands Hotel has garnered a variety of reviews regarding its rooms with much emphasis on their spaciousness and comfort as standout features. Many guests found the rooms to be generously sized, making them suitable for families or groups of friends. The living spaces and multiple beds were highlighted, providing ample room for relaxation.
The views from higher floors, especially from balconies, were appreciated, offering nice outlooks that contributed positively to the experience. The rooms were mostly described as comfortable and some even labeled them as very clean and equipped with comprehensive facilities.
However, not all reviews were glowing. Some guests noted issues such as dustiness, unpleasant smells in the bathrooms and general signs of wear and tear, including mould on the toilet ceiling and damaged kitchen cabinets. There were also mentions of insufficient hot water and outdated room decor. Despite these concerns, the spaciousness and overall comfort of the rooms seemed to outweigh the negatives for many visitors.
Conveniently located near food outlets, the hotel also benefits from an environment where fresh meals are easily accessible. While there were some maintenance issues and cleanliness inconsistencies, Nova Highlands Hotel's rooms largely provided a comfortable and roomy stay for its guests.
Nova Highlands Hotel seems to struggle significantly with the quality of its beds and bedding, according to guest reviews. Multiple guests have pointed out that the mattresses are old, sunken and uncomfortable, often describing them as hard, too soft and even broken in some instances. The cleanliness of the beddings, including bed sheets, blankets and mattresses, is another pressing issue with numerous complaints about musty smells, visible stains and general dirtiness. Pillows have also been a source of dissatisfaction, often cited as being too soft, flat or simply old and uncomfortable.
It appears that the beds provided, which include single-sized and Queen beds, are overall lacking in comfort and maintenance. Guests have found bedsheets and towels to be not only dirty but occasionally stained with troubling marks like blood and fungus. Several reviews also noted the noisiness of the beds, further adding to the discomfort.
From these reviews, it is evident that significant improvements are needed in bedding hygiene, quality and comfort to meet guest expectations at Nova Highlands Hotel.
Nova Highlands Hotel faces numerous challenges in maintaining cleanliness and hygiene, as highlighted by guest reviews. While some rooms are reported to be clean and have frequent maintenance with towels and bed linens changed often, issues with thoroughness persist. Many guests have encountered dirty and mouldy bathrooms, sticky and dusty floors and unclean furniture, particularly sofas. Additionally, there are recurrent complaints about unpleasant odors in rooms, likely due to the presence of mould and lack of proper ventilation. The hotel's reception area and gym also appear to need more consistent cleaning.
Guests have noted that the overall room hygiene is not up to par with specific mentions of dirty linens, stained mattresses and unclean carpets. The condition of some rooms and common areas suggest that regular, deep cleaning is neglected, leading to an accumulation of dust, spider webs and even flying insects.
The building itself shows signs of age and a lack of upkeep, contributing to an overall impression of wear and tear. Improvements in cleaning protocols and better maintenance practices are necessary to meet guest expectations and enhance their stay at the hotel. While the service might be commendable, the physical state of the property requires significant attention to cleanliness.
Nova Highlands Hotel boasts a predominantly positive reputation regarding its staff with commendations highlighting their friendliness and helpfulness. Guests frequently described the staff as friendly, warm and accommodating. Specific individuals, such as Brandon Ahmad, received praise for their exceptional service, contributing to an overall impression of efficient and professional customer service. Receptionists, in particular, were often noted for being good and helpful with remarks about their professional demeanor.
However, the feedback was not universally glowing. Some guests reported unfriendly encounters, specifically mentioning the reception staff. Issues like unresponsiveness to calls and prolonged check-in and check-out processes were noted as areas needing improvement. Notably, certain staff members, including one named Atikah, were singled out for their lack of cooperation and perceived rudeness.
Despite these inconsistencies, the general sentiment remains favorable due to the significant number of positive interactions. Staff were generally described as hardworking and capable of handling their responsibilities well. Positive guest experiences were bolstered by the helpfulness of the housekeeping team and the overall customer-focused engagement from most personnel.
In conclusion, while the Nova Highlands Hotel staff receive high marks for friendliness and helpfulness, attention to consistency in service, especially at the reception, could further enhance guest satisfaction.
Nova Highlands Hotel offers diverse parking experiences, according to guest reviews. The positive aspects highlight easy and convenient parking with ample space and a spacious multi-story guarded parking facility. Guests appreciate the free parking provided and the numerous parking slots available, including handicap parking. The parking location is also noted as being good, making it easy for guests to access the hotel.
However, there are a few recurring issues. Some guests find the parking validation system inconvenient and not user-friendly, requiring additional steps such as validating cards or walking to another building. Others mention that the parking space is quite small, which can complicate parking for some drivers. Additionally, there are remarks about parking being unconvenient and not always reliable with a few guests noting the lack of parking provided at times.
Overall, while the parking at Nova Highlands Hotel has its advantages, there are areas that could be improved to enhance guest convenience and satisfaction.
Nova Highlands Hotel emerges as a favorable destination for families, praised for its family-friendly atmosphere and convenient amenities. Guests frequently highlight the family suite offerings, which provide ample space and comfort. A baby room is available, catering to the needs of families with young children. The hotel’s location, attached to a mall, is particularly noted for its convenience, making it an ideal choice for family trips. Regular visitors to Cameron Highlands often choose this hotel, reflecting satisfaction and loyalty. Despite one comment suggesting opposition to family accommodations, the overall sentiment significantly tilts towards Nova Highlands Hotel being a suitable and satisfying choice for families.
Nova Highlands Hotel is noted for its overall very good appeal, often highlighted for good hospitality and competent hotel maintenance. Many guests feel that it offers a commendable level of comfort, aligning with certain expectations of a four-star rating. The hotel is recognized for its potential and is considered worth the price by numerous visitors, making it an attractive option for guests looking for a good hotel.
However, there are mentions that some aspects of the accommodation and amenities do not fully reflect a four-star rating, indicating areas that must be improved. Despite these critiques, the positive aspects such as good hospitality and maintenance contribute significantly to the hotel's charm.
Location Show Map
Location
Visitors appreciate the easy parking facilities and the hotel's favorable position right above the mall, which offers a plethora of restaurants and shops. The nearby attractions, including the Boh Tea Garden, Butterfly Garden and other local highlights, are within easy reach, making it an ideal base for sightseeing.
The view from the hotel, often described as superb and beautiful, further enhances the experience. Guests also mention the easy accessibility to markets and other key spots, noting that the hotel's strategic location minimizes the hassle of navigating through traffic jams.
Overall, the hotel's central location, surrounded by interesting places and providing quick access to many amenities, ensures a comfortable and enjoyable stay for families and tourists alike.
Breakfast
Rooms
The views from higher floors, especially from balconies, were appreciated, offering nice outlooks that contributed positively to the experience. The rooms were mostly described as comfortable and some even labeled them as very clean and equipped with comprehensive facilities.
However, not all reviews were glowing. Some guests noted issues such as dustiness, unpleasant smells in the bathrooms and general signs of wear and tear, including mould on the toilet ceiling and damaged kitchen cabinets. There were also mentions of insufficient hot water and outdated room decor. Despite these concerns, the spaciousness and overall comfort of the rooms seemed to outweigh the negatives for many visitors.
Conveniently located near food outlets, the hotel also benefits from an environment where fresh meals are easily accessible. While there were some maintenance issues and cleanliness inconsistencies, Nova Highlands Hotel's rooms largely provided a comfortable and roomy stay for its guests.
Beds
It appears that the beds provided, which include single-sized and Queen beds, are overall lacking in comfort and maintenance. Guests have found bedsheets and towels to be not only dirty but occasionally stained with troubling marks like blood and fungus. Several reviews also noted the noisiness of the beds, further adding to the discomfort.
From these reviews, it is evident that significant improvements are needed in bedding hygiene, quality and comfort to meet guest expectations at Nova Highlands Hotel.
Cleanliness
Guests have noted that the overall room hygiene is not up to par with specific mentions of dirty linens, stained mattresses and unclean carpets. The condition of some rooms and common areas suggest that regular, deep cleaning is neglected, leading to an accumulation of dust, spider webs and even flying insects.
The building itself shows signs of age and a lack of upkeep, contributing to an overall impression of wear and tear. Improvements in cleaning protocols and better maintenance practices are necessary to meet guest expectations and enhance their stay at the hotel. While the service might be commendable, the physical state of the property requires significant attention to cleanliness.
Staff
However, the feedback was not universally glowing. Some guests reported unfriendly encounters, specifically mentioning the reception staff. Issues like unresponsiveness to calls and prolonged check-in and check-out processes were noted as areas needing improvement. Notably, certain staff members, including one named Atikah, were singled out for their lack of cooperation and perceived rudeness.
Despite these inconsistencies, the general sentiment remains favorable due to the significant number of positive interactions. Staff were generally described as hardworking and capable of handling their responsibilities well. Positive guest experiences were bolstered by the helpfulness of the housekeeping team and the overall customer-focused engagement from most personnel.
In conclusion, while the Nova Highlands Hotel staff receive high marks for friendliness and helpfulness, attention to consistency in service, especially at the reception, could further enhance guest satisfaction.
Parking
However, there are a few recurring issues. Some guests find the parking validation system inconvenient and not user-friendly, requiring additional steps such as validating cards or walking to another building. Others mention that the parking space is quite small, which can complicate parking for some drivers. Additionally, there are remarks about parking being unconvenient and not always reliable with a few guests noting the lack of parking provided at times.
Overall, while the parking at Nova Highlands Hotel has its advantages, there are areas that could be improved to enhance guest convenience and satisfaction.
Family
4 Star
However, there are mentions that some aspects of the accommodation and amenities do not fully reflect a four-star rating, indicating areas that must be improved. Despite these critiques, the positive aspects such as good hospitality and maintenance contribute significantly to the hotel's charm.
No, Nova Highlands Hotel doesn't have any pool.
No, a spa isn't available at Nova Highlands Hotel.
No, Nova Highlands Hotel doesn't allow dogs.
Yes, parking facilities are available at Nova Highlands Hotel.
Yes, Nova Highlands Hotel has a gym.
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